Integr i t y Matters Integrated Whist le blower Platform with Ethics Helpl ine & Case Management

HR Solutions For Every HR CircumstanceBackground Verification

Training Games & Activities

120 Customers 25,000 Trainees

Employee Engagement

70 Ready to Use Kits

Psychometric Assessments

800 Customers 30 Lac Assessments

Payroll & Compliance

2,500 Customers 5 Lac Employee Records

Training Modules & Workshops

1 Lac Training Delivery Hours

HR Surveys

90,000 Employees Covered

360 Degree Feedback

100 Clients 50,000 Feedbacks

Prevention of Sexual Harassment

16,000 Employee Modules

HRMS & HRIS

300 Customers 4 Lac Employee Records

225 Customers 8 Lac Verifications

Performance Management

16,000 Appraisals

Applicant Tracking System

2500 Happy Recruiters

Exit Interviews

1.75 lac Exit Interviews

Leadership Coaching

2000 Hours of Interaction

HR Outsourcing

8000 Contract Employees

Something �shy is going on . Should I report it? Will I be

harassed if I do so?

Make your Whistleblower policy work

Integrity Matters Ethics Helpline &Case Management

Helps you

Sec ure, e�cient and con�dential system for internal whistleblowing

Multiple con�dential channels – Web, Phone, Email, Fax, Post

Single, secure incident repository

Web application for management of issues

Two -way communication with anonymous reporters

Real -tim e trend -analysis, based on the regular data generated from the help line

Encourage employees to report all suspicious incidents

Receive timely alerts ; deal with incidents internally as you deem �t

Detect risks that won’t be learned of any other way

Fix vulnerabilities in internal controls

Comply with the New Companies Act 2013 and SEBI Corporate Governance Code mandating a “Vigil Mechanism”

Have a solution that pays for itself - often for years - by detecting early and avoiding what could otherwise be expensive losses

and chooses

into written

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How does ethics reporting work?

Advantages of Integrity Matters:

Availability of professionally developed and managed services

Guaranteed con�dentiality and desired anonymity – builds trust

Supports positive perception of your organization 's commitment

High availability (40% reports are made outside business hours)

External provider helps establish the program’s independence and credibility

Flexibility in the choice of reporting channels and multilingual capabilities

Easily extended to your external stakeholders like vendors, business partners etc.

Incorporation of global best practices

Step 1

Step 2Step 3

Step 4

A reporter calls on Integrity Matters toll -free phone line his/her preferred language

Reporter describes the potential or actual wrongdoing to a specialist

Reporter receives a unique report number and may send supporting evidence via e -mail, fax or post

Integrity Matters transcribes and translates the recording report and attaches evidence (if any)

Report is entered into Integrity Matters Case Management System

Designated client nominee/s alerted via e -

Reporter calls the toll -free number again

Reporter provides unique report key and receives management response and case status . Responds to follow -up questions

The reporter may provide additional information / documents at any time

Client nominee classi�es the report; assigns status, pr iority and investigator based on nature of compliant

Case investigator formulates and sends a management response to the complaint with a con�rmation and asks for further information, if any, via the Case Management System

Note:

- Similar process is followed for reports made via other channels like web, email, fax and post etc.

- Integrity Matters does not capture IP address or store web cookies to further protect reporter con�dentiality

Case Study: Lupin Ltd.

Client situation

• Lupin Ltd. , India’s fourth largest pharmaceutical company, wanted to strengthen its whistleblower mechanism by o�ering con�dential and independent reporting channels to its 15,000 strong workforce in India

• Although Lupin had a strong Ombudsperson process for ethics reporting , leadership wanted to integrate all con�dential reporting channels with a centralized Case Management System to aid the Ombudsperson Committee

• Existing mechanism did not allow for a single repository of all case data, real-time trend analysis and two -way communication with anonymous reporters

Integrity Matters Services In -Scope

• Provide Lupin employees with safe, con�dential and anonymous channels for reporting wrongdoing and accessing employee PLEDGE

• Ethics reporting i ntegrated with a sophisticated case management system to aid senior management , including two -way follow -up communication with anonymous reporters

• Data Analysis and Management Reporting modules in -built into the Case Management System to indicate any trends, patterns or areas of concern

Key impacts achieved

• Strongly re-enforced management commitment to an ethical workplace

• Employees are encouraged to speak -up and raise their concerns without fear of retaliation

• With timely alerts to potential wrongdoing, senior management is able to deal with incidents internally and protect employees, business interests and reputation

• Spe ed up the response time of the Ombudsperson committee and helped close the communication loop with reporters

• Helped set up a process for remediation and frame policies preventing vulnerabili ties in internal controls

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