Nicholas D J Orr IT Network Technician, PC & Technical Support analysis - Customer Services.

Profile

I am an experienced and motivated Tech Engineer with 12 years experience in the Bloomberg LP Technical, testing and production department. Working in a developed ITIL environment I gained comprehensive experience in financial services and the network backbone that supports it. I have hands on experience with a majority of the Network hardware, including PC’s, Routers, Servers, Switches and Software, used in Bloomberg’s private network, encompassing Corporate, Node, MUX and at Client site. I’m an adaptable and efficient team player with excellent communication skills at all levels. I present myself professionally on the telephone and in person providing a superior level of customer services, at all times. Having grown my career in a dynamic fast paced multifaceted setting, I am looking for a role where I can develop my skills further, work with the latest technology and revel in new challenges.

ExperienceBloomberg L.P. 2000-2012 IT Technician, Technical and Production Department Technical Skills

· Router Break fix - 12 years ‘hands on’ experience with Alcatel, Nortel, Cisco and Juniper routers.· LAN/WAN/VPN - SNMP Hummingbird Exceed software for TFTP’ing image files and config’s remotely.

Extensive TCP/IP telnetting experience. · Cisco/ Juniper/ Nortel routers HW SW + CLI and IP configure for corporate and client environs.· Switch imaging (Cisco and Nortel) and configuration download, amend IP’s.· Servers/ ‘Rack and Stack’ Dell + HP blade imaging and configuration installation.· Server Windows 2003 and RedHat experience - hardening, imaging and IP configuration.· CompTIA A+ PC course – high pass.· PC Imaging-Ghost/Multicast-Symantec Windows based Bloomberg image.· Laptop builds- hardware break fix and imaging with Bloomberg Windows image (NT 2000 and Win7)

combined with Bloomberg Software and desktop/anti virus applications. · Experience in diagnostic tools via graphic user interfaces such as Hyper-terminal, telnet, MSDOS

Command prompt and vendor diagnostic tools from Cisco, Juniper and Windows· Satellite receiver (Scientific Atlanta) set up and configuration for BLP TV. · SAP- (end user) IM MM BW and QM modules (8 years experience at BLP).· Field service customer site installation experience, customer facing and comm’s room.· Supply chain – IT technical knowledge of complete running’s of the Supply chain.

Sabbatical 2013 .· Studied 12 weeks at ‘Instituto Cervantes’ - Basic Spanish London Victoria.· Continued 6 months Intermediate Spanish at University FEULL Servicio de idiomas,

Adeje, Tenerife, Canary Islands -Intermediate level. · Australia 4 months family visit.

2014/15 - current - Student of Criminology BSc at London Metropolitan University. 2:1

. Use and training of SPSS and Nvivo Software programs. 8 Criminology modules passed.

E orr.nicholas@gmail.com T 07775906123 A London N134QU

Key Achievements.

· TQM, 2 years training and implementing ‘Total Quality Management’ of internal processes. I created cross team pollination projects in order to look at time and work efficiencies.

· Project key player, rolling out several Hardware projects with new technologies and upgrades for EMEA based Clients and corporate node/MUX sites.

· ITIL knowledge and an acute awareness of Financial services and complex office environments and how to support the HW/SW of the PC’s Servers and Routers that provides superior service to the client.

· Leadership. I supervised and regularly trained staff to deploy Bloomberg’s internal and customer hardware such as routers servers and switches, facilitating London and EMEA.

· Trainer and Training based in New York office in Lexington Ave and Metro in Queens to oversee new product lines of Cisco and Juniper routers and subsequently trained my London team.

· Experience with purchasing Hardware for current and upgrade projects, liaising with vendors for swapping out any faulty components when dealing with high volumes of equipment. Using both internal SAP shopping carts linked to Purchasing and Internet direct on vendor sites.

· Key RMA contact with Cisco, Alcatel (Nortel) and Juniper vendors to turn around all high end network cards/ ERX chassis etc. Personally dealing on the phone and live chat with London & EMEA Networks RMA, to ensure expedient turnaround of hardware to maintain stock levels for existing and planned projects. Personally handling the administration for turnover of over £1 million of network equipment annually and vendor RMA online processes.

· Inventory management and monitoring. Complete warehouse experience in regular auditing of PCs and network equipment using scan gun bar code readers and SAP software for tracking and maintaining equipment levels accurately.

· Conference and roadshow experience. Setting up of complete standalone Bloomberg Terminal, Plasma’s Banners etc for Client training and sales Expo’s across EMEA.

· Continual shadowing and training at Bloomberg Networks – FISC (Field Service Customer facing installs) – GTEC (Global tech help desk) – Logistics – Shipping – RMA – Asset Management – Installs and Purchasing Departments at Bloomberg London and in New York.

· Sales - Liaised directly with Sales R&D to roll out Feed Handling products and servers deployed to customers which were crucial to trading and generating new income and sales.

· Customer service -Telephone etiquette training Bloomberg University. Customer Service training and employability course, NCFE level 1 City & Islington Dec 2013.

Education

Bloomberg University (internal staff training courses)· Getting technical (Comprehensive overview of technologies utilised by Bloomberg LP)· Manual Handling and lifting training periodic.· Experience in large and small Comm’s room- Docklands and Citygate House ‘Lackington street’ Node/

MUX site indoctrination.· Relevant SAP (BEST) courses including IM MM BW & QM experience.· GTEC (Global Technologies.) Self Study - Router Commands.· Fire warden and First Aid Training 10 years continual.

Learning Tree International courses in London (Euston campus) · TCP IP comprehensive intro - Course 370 - 95% pass· Networking comprehensive Introduction - Course 450 - 97% pass· Networking comprehensive Introduction - Course 450 - 97% pass· Cisco Networking Comprehensive Introduction- 78% pass· Linux: a comprehensive introduction - Course 143 - 70% pass

Australian Year 12 Matriculation - Adelaide South Australia.· Accounting - Biology - English - Geography - Legal studies. · Bsc Criminology 2:1 London Metropolitan University

Personal InterestsSemi-professional cricket – Cycling - Running - Musician Percussionist/Drum maker - Travel - Intermediate Spanish language - Worked on a Kibbutz (Geva) in Northern Israel for 3 months - Volunteering for Bloomberg’s many and varied community philanthropic activities BBOB.

Full clean UK and Australian drivers license - Dual Australian/ GB citizen.

Referrals are available on request.

E orr.nicholas@gmail.com T 07775906123 A London N134QU