NG BB 05 Roles and Responsibilities

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  • 1. UNCLASSIFIED / FOUO National GuardBlack Belt Training Module 05 CPI Roles and ResponsibilitiesUNCLASSIFIED / FOUO

2. UNCLASSIFIED / FOUOCPI Roadmap Define 8-STEP PROCESS6. See 1.Validate2. Identify 3. Set 4. Determine5. Develop7. Confirm8. Standardize Counter-the Performance Improvement Root Counter-ResultsSuccessful MeasuresProblem GapsTargets Cause Measures& ProcessProcesses Through Define MeasureAnalyze ImproveControl ACTIVITIES TOOLS Identify Problem Project Charter Validate Problem Statement Project Selection Tools Establish Strategic AlignmentValue Stream Map Gather Voice of the Customer & BusinessVarious Financial Analysis Create Goal StatementEffective Meeting Skills Validate Business Case Stakeholder Analysis Determine Project ScopeCommunication Plan Select and Launch Team SIPOC Map Develop Project Timeline High-Level Process Map Create Communication PlanProject Management Tools Prepare High-Level Process Map / SIPOC VOC and Kano Analysis Complete Define Tollgate RACI and Quad ChartsStrategic Alignment 2 Note: Activities and tools vary by project. Lists provided here are not necessarily all-inclusive. UNCLASSIFIED / FOUO 3. UNCLASSIFIED / FOUOLearning Objectives Explain CPI roles and responsibilities Understand DACI chart Discuss role of change agent 3 UNCLASSIFIED / FOUO 4. UNCLASSIFIED / FOUOCPI Deployment Roles Owns vision, direction, business results Leads change Allocates Resources Owns Value StreamsCPI Office Line Departments Executive Owns Deployment PlanLeadership Owns Communication Owns Project Charter Plan Owns Financial ResultsDeploymentProject Removes Barriers Reports Metrics DirectorSponsor/OwnerAll Employees Provide data and voice ofMaster customer inputsBlack Belts Team Apply concepts to their own Members Trains Black Belts jobs and work areas Leads Enterprise-wide Projects Participate in CPI Events and Full-time position Projects Part timeBlack Belts Green Belts Lead and/or support CPI Expert on CPI Principles andEvents & Projects Tools Full time or part time role Leads CPI Events & Projects Trains & Coaches Green Belts Full time or part time role 4 UNCLASSIFIED / FOUO 5. UNCLASSIFIED / FOUOCPI Deployment Director Roles Head of the CPI Office (normally full-time) Owns the CPI Deployment plan Owns the Communication plan Captures metrics Reports directly to the organizationscommander Breaks down organizational barriers Strategically aligns, recommends andprioritizes projects 5 UNCLASSIFIED / FOUO 6. UNCLASSIFIED / FOUOProject Sponsor Responsibilities Must have a vested interest in success of the project Empowers the team Breaks down barriers Responsible for project charter Must commit to active support Helps kick off project Meets regularly with Black Belt to review progress Attends the final out-brief Signs off on Project Tollgates Celebrates project success6UNCLASSIFIED / FOUO 7. UNCLASSIFIED / FOUOProcess Owner Responsibilities Individual(s) responsible for the implementation ofprocess changes Can be (but does not have to be) Project Sponsor orBlack Belt Works with Project Sponsor to develop projectcharter Must commit to active support as full time or parttime team member no surprises! Signs off on Project Tollgates Implements process sustainment Collects, monitors and reports benefits 7 UNCLASSIFIED / FOUO 8. UNCLASSIFIED / FOUOResource/Financial Manager Helps to determine financial and operationalbenefits of the project Signs off on Financial Benefit estimates at theMeasure and Control phases of the project Often collects and reports benefits Validates actual financial and operationalbenefits achieved8UNCLASSIFIED / FOUO 9. UNCLASSIFIED / FOUOMaster Black Belt Responsibilities Provides leadership and guidance for CPIimplementation Provides guidance and counsel to the siteCommander, CPI Office, Senior Leadership,Project Sponsors, and Belts in CPI efforts MBB may also be assigned to enterprise-wideprojects and Value Stream transformations Train and mentor belts 9 UNCLASSIFIED / FOUO 10. UNCLASSIFIED / FOUOBlack Belt Responsibilities Assist Project Sponsor and teams to lead, schedule,plan and facilitate at least 2 CPI projects Often assigned to Value Stream transformations Full time or part time Train and/or mentor Green Belts and team members 10 UNCLASSIFIED / FOUO 11. UNCLASSIFIED / FOUOGreen Belt Responsibilities Under the guidance of a Black Belt: Lead, schedule, plan and facilitate CPI events and projects Assist team with outbriefs Capture results, lessons learned and future opportunities Normally works for the Project Sponsor and may be part-time or full-time Train and mentor team members 11 UNCLASSIFIED / FOUO 12. UNCLASSIFIED / FOUOTeam ResponsibilitiesCross functional team including: Members from the work area (insideeyes minimum 1/3) Members from outside work area (outsideeyes willing to question non-value addedactivities) Customer (internal/external) voice Suppliers/Partners/Safety Rep/Quality Rep 12 UNCLASSIFIED / FOUO 13. UNCLASSIFIED / FOUOUse SIPOC to Find Team MembersOutside Stakeholders: Regulatory Agencies, etc.Process Suppliers ProcessProcess Step ProcessStep 1 2Step 3 Safety Process ProcessProcess QualityStep 4Step 5 Step 6External Customer(s):Those who receive or use your product or service,outside your organization 13 UNCLASSIFIED / FOUO 14. UNCLASSIFIED / FOUOThe Roles of Change Process Owners/Project Sponsors: The individual or group who has the power to sanction or legitimize change Responsible for creating an environment that enables the necessary changes to be made on time and within budget Change Agents: The individuals or groups who are responsible for actually making the change Understand and diagnose the problem, develop a plan to address the problem and execute the change effectively (Green Belts, Black Belts, and Team Members)SOURCE: Daryl C. Conner Managing at the Speed of Change 14UNCLASSIFIED / FOUO 15. UNCLASSIFIED / FOUODACI ChartDefines roles of team members as: Driver Responsible for completingproject deliverables Approver Responsible for ProjectCharter and tollgate approvals Contributor Team members andresources supporting the project Informed Other stakeholders essentialto success of the project 15 UNCLASSIFIED / FOUO 16. UNCLASSIFIED / FOUO Cross Functional Team TemplateTeam Members Name RoleAffiliation DACIBlack BeltDriverMaster Black Belt DriverProject Sponsor ApproverProcess Owner ApproverContributorContributorContributorContributorInformInformInformInform 16 UNCLASSIFIED / FOUO 17. UNCLASSIFIED / FOUO NG CPI Tollgate Approvals8-STEP PROCESS 1. Validate 2. Identify3. Set 4. Find Root5. Develop6. See C-Ms 7. Confirm8. StandardizeProblem Gaps TargetsCause C-MsThrough Results DefineMeasureAnalyze ImproveControl Project Charter Problem Stmt Detailed As Is Process Potential Xs To Be Process Map Process Control Plan Defect Definition Map Brainstorming 5 WhysSolution Generation / Process Owner Goal StatementFishbonePrioritization Value Stream Map Accountability Project Scope Key Process Metrics Affinity Diagram Business Impact Strat Alignment Data Collection Plan Critical Xs Improvement Strategy Updated Financial Cause & Effect Matrix Improvement ModelBenefits Measure Systems Sponsor & Team Hypothesis Testing Implementation Plan Analysis PilotReplication Opportunities Regression Replication Check Data Collected X Improvement Target Time Studies Measurable Y Baseline Data Analysis Theory of Constraints Mistake Proofing Project Documentation Voice of Customer Descriptive Statsof revised policies, FMEASOPs, procedures, and Customer Specs Graphs Risk Analysis training Voice of Business Pareto Charts Risk Mitigation Plan Project Timeline Est Financial Benefits FMEA Visual Process Control Risk Analysis Tools (Optional) Communication Plan Control Charts (as Risk Mitigation Plan Stakeholder Analysisneeded) High Level Process Process CapabilityControl Charts Map (SIPOC) Process Capability I accept the Define I accept the Measure I accept the Analyze I accept the Improve I accept the Control TollgateTollgate Tollgate Tollgate Tollgate(Sponsor) (Sponsor)(Sponsor) (Sponsor)(Sponsor) (Process Owner) (Process Owner)(Process Owner) (Process Owner)(Process Owner) (MBB) (MBB)(MBB) (MBB)(MBB) (Finance Owner) (Finance Owner) 17 UNCLASSIFIED / FOUO 18. UNCLASSIFIED / FOUODACI Roles CPI Deployment Director - Informed Project Sponsor - Approver Process Owner - Approver Resource/Financial Manager - Contributor Master Black Belt - Driver Black Belt - Driver Green Belt Driver or Contributor Team Member - Contributor Other Key Stakeholders - Informed 18 UNCLASSIFIED / FOUO 19. UNCLASSIFIED / FOUOTakeaways CPI Deployment Director Roles Project Sponsor Responsibilities Process Owner Responsibilities Resource/Financial Manager Responsibilities Master Black Belt Responsibilities Black Belt Responsibilities Green Belt Responsibilities Team Responsibilities The Roles of Change 19 UNCLASSIFIED / FOUO 20. UNCLASSIFIED / FOUOWhat other comments or questionsdo you have?20UNCLASSIFIED / FOUO