new monitoring and analysis dashboard for demandware sites
DESCRIPTION
Dashboard offers a visual overview of all the important components of the architecture on a single screen. It then multiplies as a data driven step by step guide to troubleshooting the issues identified through this monitoring dashboard.TRANSCRIPT
Product SummaryProduct Summary
Dashboard - Dashboard offers a visual overview of all the important components of the architecture on a single screen. You can then navigate through details with simple visualization of the monitoring results of your ecommerce architecture. It displays charts, tables and availability flags to show the current and historical health of various custom components of your architecture.
Reports: These serve 4 main purposes:a. Overview of Business Process & architecture in terms of efficiency, speed and bottlenecks.b. Assistance in troubleshooting.c. Root Cause Analysis of an Incident. .d. Business Impact of an Incident.
Automated Ticketing Interface: We provide an automated ticketing system that can be completely managed from the Dashboard UI.
All Monitoring on single screen!All Monitoring on single screen!
1. Problem of monitoring multiple integration of the ecommerce architecture at multiple places.Solution: Dashboard brings all important components of your eCommerce architecture such as Webservices, FTPs, Jobs and 3rd Party analytics tool on to a single screen.
Data Driven Troubleshooting!Data Driven Troubleshooting!
2. Problem of troubleshooting issues identified in the system through monitoring. Solution: Dashboard multiplies as a data driven step by step guide to troubleshooting the issues
identified through this monitoring dashboard.
Monitoring ModelMonitoring Model
24x7 Demandware Platform Monitoring
Customer Site
Risk of Platform slow/down
Covered
Risk of custom site slow/down/broken
Covered
24x7 CustomStorefront Monitoring
24x7 Custom Jobs Monitoring
24x7 WebservicesMonitoring
24x7 User Transaction
journey
Any other 3rd Party system such as OMS, CMS and fulfillment
Monitoring Dashboard VersionsMonitoring Dashboard Versions
1. Demandware Business Manager Plug-in.2. SAAS based Monitoring Dashboard compatible with all mobile
devices.
Dashboard FeaturesDashboard Features
Key Features DW Plug-in ExternalMonitoring and display of all the Custom Jobs. . .
Monitoring and display of all the HTTP and FTP Integrations . .
Displays Storefront Ping and User Journey Tracking of 3 rd Party Storefront Monitoring Tool. (Default Integrated Tool is Site Confidence.)
. .
Displays results of 3rd Party Business Analytics Tools.(Default Integration is provided for Google Analytics.)
. .
Flexibility to Integrate with any non-Demandware system . . .
Alerting Mechanism and Automated ticket Management system . .
Flexibility to receive data in various formats such as XML, JSON, CSV. . .
Flexibility to receive data using any protocol such as HTTP, FTP, REST API, Database Lookups
. .
Accessible even if Demandware instances are down .
Flexibility to monitor all the Instances at one single place. .
Accessible from any device . .
Monitoring ServicesMonitoring Services
We will continuously monitor (at defined intervals) the complete user journey from login till Checkout, which usually includes 5-6 transaction points to be monitored. In case any failure alert is triggered we will either fix it or alert the appropriate team.
We will ping a web page of your choice (ex: a search result page) at a defined interval to ensure that website is up and Page responses are within expected level.
We will ping all the mission critical 3rd party Webservices to ensure that they are responding to our pings and that the responses are received by Demandware. Few examples are:•Product Recommendation services•Imaging based services
24x7 User Transactionjourney
24x7 WebservicesMonitoring
24x7 Custom store front Monitoring
24x7 Custom Jobs Monitoring
We will track all mission critical jobs to monitor/fix if they have Delayed Run times or finished with errors. We also monitor Replications if required. Few examples of jobs are:•Order Export•Catalogue Export/Imports
• Order Queue• Inventory/Price book Imports
• Backend services
Monitoring includes troubleshooting and fixing (where ever possible) any issues found. We monitor the end to end Business process so that any issue in the chain can be identified/ fixed before it impacts the whole process.
Default FeaturesDefault Features
Dashboard @12000
EUR/site/ annum
Custom FeaturesCustom Features
• Demandware Plug-in• Alerting• Unlimited Exports per month • Ticket Management System• Business Process Overview• 20 GB Data Storage• Data Transfer In Free • Data Transfer out 100GB/month• Free Hosting• Free Product Support• Data Input Feed in XML, CSV, JSON or any other standard formats• Integration protocol possible in HTTP, FTP, REST or even DB lookups• Default Integration with Site Confidence, Google Analytics, Mointoring.us,
Zendesk
• Please ask for a quote for any other custom Integration and custom Support
Monitoring @20000
EUR/Customer/ annum
• 8 hours per Month of 24x7 Monitoring• Responding to alerts 24x7• Triaging and Resolving issues (where possible) per SLA.
Idea tarmac teamIdea tarmac team
Led by Ex Demandware
Support Manager
20 plus eCommerce
Projects delivered
Worked with Customers in U.S.,
EMEA and Australia
Demandware certified
Developers in Germany and India
Cumulative Exp. Of 25 plus years in
support operations
Experience
Idea tarmac Team is led by an Ex- Demandware EMEA Support Manager and is a combination of Demandware Certified developers, Support experts, and Analytics professionals.
