Ashley J. Weaver43949 Bayview Ave. Apt 38201 Clinton Township, MI 48038 Cell: 586.850.2234

E-mail: ajweaver@oakland.eduSummary of QualificationsPossesses a management background in the customer service and administrative industries for over 8 years. Uses excellent communication skills with a focus on customer service. Can multi-task in a fast-paced business environment with changing priorities and settings. Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span.

Strengths- Self-motivated and reliable. I’m capable of handling situations efficiently and competently with both the

upper and lower level management, colleagues and the clients.- Team player that works well in groups to achieve a common goal.- Target oriented; incorporates effective analytical and technical skills with each task at hand.- Strong work ethic providing consistent effort necessary to work through a task effectively.

Professional Background

District Administrative Manager,LeBeau Investments Inc. II, Sterling Heights, MI 2002 – Present

- Implemented and organized complete retail operations of three Subway franchises. - Successfully developed quality customer service amongst my staff to create a loyal customer base. - Entrusted with working in the company private office to complete weekly payroll and weekly financial

paperwork in QuickBooks and Microsoft Office Suite.- Filed and organized all employee and business account documents as well as entered that information

into the office databases weekly.- Corresponded with corporate to be sure that the businesses were running up to their fullest potential.- Completed all recruiting of staff and terminations for all three locations successfully.- Tended to all 25 employees within the company and handled all scheduling/call-ins.- Teamed up with local businesses/schools/hospitals to network and cater their events.

Solutions Sales Specialist, Verizon Wireless, Clinton Township, MI 2014 – 2015

- Analyzed customer needs and presented value-added solutions.- Delivered the best product set-up and coaching experience possible.- Provided customers with a basic understanding of the functionality of the products.- Attended formal and informal trainings to better understand our retail store operations.- Supported daily business operations like processing transactions/auditing cash receipts daily.

Blue Cross Blue Shield of Michigan Customer Service Representative, Allegra Direct, Clinton Township, MI 2008 – 2009

- Efficiently excelled within a demanding, high-volume, call center office setting. - Handled 50+ customer interactions per day, giving detailed, personalized, friendly service to ensure

customer retention.- Would efficiently tend to customer’s concerns regarding their health insurance policies, with duties

including enrolling new members in the best policy for their needs and presenting relevant product information to help the customer gain knowledge of the policy they chose.

- Gained knowledge specifically in the Medicare/Medicare Advantage area of the healthcare industry.

Academic Background- Chippewa Valley High School, Clinton Twp., MI – 2001-2005 - Macomb Community College, Clinton Twp., MI 2005-2014 - Oakland University, Rochester, MI 2014-Present

Pursuing a Bachelor’s of Science in Human Resource Development with a 3.8 GPA.