PERSONAL INFORMATION

Name: Zolfaghari, Mona Nationality: Iranian Place of birth: Kuwait Marital status: Single Phone number: +60 172720702 Email: moonazolfaghari@gmail.com

Personal Summery

Highly efficient, results driven and capable Entrepreneur with 7 years experience of comprehensive sales and marketing together with customer service in leading new business development. Having a proven track record of quickly understanding a marketing campaigns mission, vision and objective and then communicating this to the potential customers. I believe my academic background and work experience, together with my enthusiasm and eagerness to learn and succeed will sufficiently meet your company's perspectives.

Areas of Expertise

● Increasing customer base

● Targeting and develop new business

opportunities

● Marketing Plan

● Expanding market in Middle East

● Customer service

● Customer Marketing

● Customer Focus

● Product Sales & Marketing

● Building relationships with clients

EDUCATION and QUALIFICATIONS

MBA in Global Marketing, Management and Science University of Malaysia (MSU),

October 2010 – January 2012.

Now working on final project with title of:

The important elements of brand building in international SMEs in Malaysia market

Titles of projects completed during the program:

● The effects of social networking in the work place

● East Asia and the Rise of Global Production Networks in Electronics

● Marketing plan PADINI HOLDING BERHAD

● The effect of celebrity endorsement on brand awareness in Malaysia

● Synergic effect of workplace diversity in organizations

● Impact of sales management control on innovation within sales department

B.S in Biology, Islamic Azad University Shiraz of Iran, 2000 – 2005

Certificate of Commercial Correspondence from the Ministry of Commerce, Iran, December 2006

Certificate of Bioinformatics from Pasture Institute, Tehran, Iran, August 2007 IELTS Certificate (International English Language Testing System), overall band score

of 6.5 out of 9, October 2010

WORK EXPERIENCE IN MALAYSIA

Entrepreneur and Founder

Hinextep Ltd. , Kuala Lumpur, February 2013 – Present

Assisting Middle Eastern business people to set up, run and develop their business successfully.

Providing services in field of business development, project management, Marketing, branding,

Graphic design and many other relevant services across the Malaysia for Middle Eastern people

Business Development

Project Management

Branding & Marketing

Problem Solving Solution

Communication

Event Marketing Services

Customer Service and Senior Marketing executive,

Einterex Group (Unique sun Co.) , Kuala Lumpur, August 2011 –

December 2012

Providing different customer services and counseling such as selling, renting properties, running business and getting visa for Middle Eastern clients (Iran, Saudi Arabia, Iraq, Pakistan, Syria among others)

Main Duties:

Managing projects and programmes (A to Z) for clients who apply to immigrate to

Malaysia:

● Act as a consultant in advising and qualifying the applicant to get MM2H Visa

● Act as a consultant in advising business people to register a company in Malaysia and

run their business in different fields of activities such as Trading, Consultancy, Food

industries, etc.

● Assist our clients, both owners and residents, with their real estate needs to

purchase or rent properties in different areas of Kuala Lumpur how about Klang Valley?

● Assist and follow up home loans applications from UOB and RHB bank for resident

clients

Identify and resolve client concerns

Build long-term relationships with clients through marketing tools and service analysis

Analyze the market, including competitors and consumers

Plan & implement marketing activities across all online & offline channels

Coordinate with and report to managers to carry out campaigns

Build a database of prospective customers

Maximize profitable volume growth, market share and client preference in the assigned market to achieve sales targets

Make sales calls and handle enquiries from potential customers

Internship, MWS Company (Mini Workshop Series), May 2010 - May

2011

Designing power point slides to meet a company's training needs to achieve business

results and empowers people to learn and discover by creating a fun learning

Projects

Time for study Brand Positioning

Learning and Remembering Brand Management

Power Reading Brand Equity

Writing And Research Brand Awareness

Building and Relationship Service Branding

Personal Branding Brand Loyalty

WORK EXPERIENCE IN IRAN

As an active member in sales and marketing team of below companies, acted hard to increase sales target through selling branded laboratory equipments based on sales enquiries into various public and private sectors.

Sales Senior Executive, Hoofar Andish Co. , March 2008 - March 2010

Sold laboratories equipment (European and Asian brands), chemical materials and glassware to all research centers, universities, hospitals’ laboratories, medical halls, clinics, Food firms and etc.

Participated in internal and international tenders

Participated in related seminars, congresses

Translated manual instructions of relevant equipment

Carried out marketing activities by visiting potential clients at universities and research centers to generate new sales

Established and maintained a good relationship with customers and end users

Communicated with foreign partners

Achieved the sales target and monthly quota given by sales manager

Sales Executive , Faradeed International Trading Co., May 2007 to March 2008

Sold German laboratory equipments specialty in thermostatic and centrifuge products to retailers and Research centers

Followed up on sales enquiries and maintain good sales achievement

Service and support existing key customers

Thought end users how to use machineries

Communicated (through conversation and correspondence) with European and Asian countries to find agencies to place orders though email.

Participated in internal and international tenders

Participated in seminars, congresses and exhibitions

Conducted marketing activities (visiting and absorbing clients at universities and research centers)

Market Researcher and Sales Executive, Pars Teb Novin Co., December 2007 to May 2007

Researched on the Internet to support the sales department requests for data

Translated manual instructions

Assist Sales people to handle sales

Sales Expert and Head of Foreign Orders, Faza Pajhooh Co., April 2005 to December 2007

Communicated (through conversation and correspondence) with European and Asian countries through email to purchase their products specialty in biotechnology area.

Participated at relevant seminars, congresses and exhibitions

Sold chemical materials and conducted some genetic procedures (such as DNA sequencing and Primer synthesis) in the Pasture Institute and genetic Laboratories of research center

Business Marketer, Carnik Advertising Co., June 2004 to March 2005

Worked as a marketer for entertainment magazine. Visited customers at leisure centers such as travel agencies, hotels, and restaurant for campaign activities.

LANGUAGES

English; fluent

Persian; mother tongue

Arabic; pre-intermediate

SKILLS

Thorough knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiar with graphic programs: Adobe Photoshop, Dreamweaver

Experience of CRM such as i-contact and cloud

Efficient team worker and resourceful team leading

Thorough knowledge of Iran’s market

Experience in being involved in multiple marketing campaigns

Thorough understanding of promotional and advertising activities

Ability to work to tight deadlines and multi-tasking

Ability to work in a fast paced and evolving sales environment

Ability to troubleshoot independently

EXTRA CURRICULAR ACTIVITIES

Managing and guide monthly recreational tours and events in Iran

Member of Water Children NGO

Travelling