ms theses defense presentation

8/13/2019 MS Theses Defense Presentation

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Theses DefenseMS Scholar: Urooj I shfaq

Supervisor: Prof. Dr. Rashid SaeedCo-supervisor: Mr. Rab Nawaz Lodhi

Department of Management Sciences

COMSATS Institute Of Information TechnologySahiwal

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Impact of Total Quality Management

Practices on Organizational Performance

in Food Sector of Pakistan: A PositivistParadigm

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1. Introduction

TQM Practices

Defining TQM

TQM Practices

TQM practices andOrganizational Performance

-TQM is based upon three principles,

Total-cooperation from each person

and every part of organization,

Quality- optimum solution of

customers problems in term of

valuable product

Management-provide total quality

culture

(Whyte & Witcher 1992;Al-Swidi,

2011)

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1. Introduction (Cont.)

TQM Practices

TQM

TQM Practices

TQM Practices andOrganizational Performance

ERP System

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1. Introduction (Cont.)

TQM Practices

TQM

TQM Practices

TQM Practices andOrganizational Performance

ERP System

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2. Literature Review (Cont.)

Origin of TQM TQM ModelsApplications of TQM model inManufacturing, health sector

Shewhart

(1924);Deming.,(1949); Juran

.,(1950)

Applications of TQM model in food

sectors.(Other than Pakistan)

Applications of TQM model inmanufacturing ,cement ,hospital sector

PakistanTQM model in food sector of Pakistan

(Saraph et al , 1989 ;Powell ;1995)

( Bayazit ,2003;Lakhal et l, 2006;

Demirbag et al,2006;Joiner, 2007;)

(Morath & Doluschitz, 2008 Smith

& Szieger, 2009; Meixner, et al

2011; Talib et al 2013).Missing Link

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Malik et al 2011; Malik & Khan, 2011;

Raja et al 2011; Sajjad & Amjad, 2011;

Hassan et al 2012; Irfan et al, 2012

Quantitative Approach Quantitative approach


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3. Background of the Problem

Manufacturing Industry contribute 17 % in GDP of Pakistan

Food Manufacturing Industry facing crisis due to

oLow Productivity

oLow Quality products

oLack of Standardization and Innovation (Economic survey of Pakistan 2011)

Health Issues are arising Ahmad (2008)

To determine relationship of Total Quality Management Practices with

Organizational Performance in Food Sector of Pakistan

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4. Research Objectives and Questions

The specific objective of the present study is To determine the relationship of top management commitment and

organizational performance in food sector of Pakistan.

To determine the relationship of strategic planning and organizational

performance in food sector of Pakistan.

To determine the relationship of customer focus and organizationalperformance in food sector of Pakistan

To determine the relationship of information and analysis and

organizational performance in food sector of Pakistan.

To determine the relationship of the human resource management and

organizational performance in food sector of Pakistan

To determine the relationship of process management and organizational

performance in food sector of Pakistan

To determines the relationship of supplier management and organizational

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4. Research Objectives and Questions

The specific Questions of the present study is To what extant top management commitment affects organizational

performance in food sector of Pakistan?

To what extant strategic planning affects organizational performance in

food sector of Pakistan?

To what extant customer orientation affects organizational performance infood sector of Pakistan?

To what extant information and analysis affects organizational performance

in food sector of Pakistan?

To what extant human resource management affects organizational

performance in food sector of Pakistan?

To what extant process management affects organizational performance in

food sector of Pakistan?

To what extant supplier management affects organizational performance in

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5. Significance of the Study

Theoretical Perspective

( Few evidences were found from food industry Morath & Doluschitz, 2008Smith & Szieger, 2009; Meixner, et al 2011; J et al, 2012 ; Talib et al 2013).

Reduced the Empirical gap (by confirming the theory in food sector ofPakistan)

Organizational Perspective

Help in decision making

Allocation of Resources

Policy and Procedure

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6. Theoretical Framework (Cont.)

Based on (Sila & Ebrahimpour, 2005)

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(Joiner, 2007; Alsaleh, 2007; Corts et al, 2008; Corts et al, 2008; Fotopoulos &

Psomas, 2009; Salaheldin, 2009;Kumar, et al,2009; Cagnazzo et al2010; McCue &

Johnson, 2010;Fotopoulos & Psomas, 2010;Ismail, et al, 2011;Yapa, 2012). 13


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6. Theoretical Framework (Cont.)Hypotheses

H1. Top management commitment has significant and direct relationship with organizationalperformance in food sector of Pakistan.

H2.Strategic planning has significant and direct relationship with organizationalperformance in food sector of Pakistan.

H3.Customer focus has significant and direct relationship with organizational performance

in food sector of Pakistan.

H4. Information and analysis has significant and direct relationship with organizationalperformance in food sector of Pakistan.

H5.. Human resource focus has significant and direct relationship with organizationalperformance in food sector of Pakistan.

H6.Process management has significant and direct relationship with organizationalperformance in food sector of Pakistan

H7. Supplier management has significant and direct relationship with organizationalperformance in food sector of Pakistan.

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7. Research Design

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7. Research Design

Research Paradigm

The present study is based on positivist paradigm

Approach

Deductive approaches means to draw the inference on the basis of

known facts (Hafeez, 2010). . Method

Surveyed research method is used

Reasons

Its valid for proof

Used for determination, verification and confirmation of theory inorganizational setting

It also used to generalized the finding of empirical research

(Yapa, 2012, Jrgensen & Nielsen, 2013)

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7. Research Design (Cont.)

Quantitative Approach of Survey Research MethodNature of Survey : Cross Sectional

Data Collection

Instrument for Data Collection: Questionnaire

Reasons

least expensive, easy and quick way of gathering data, more flexible

way(Sekaran, 2003). (Malhotra & Birks, 2007).

Instrument Design : Adaptive from previous researchersSila & Ebrahimpour, 2005; Demirbag et al, 2006; Yuauf, Gunasekaran, &

Dan, 2007;Sharma & Gadenne, 2008 Fotopoulos & Psomas,

2009;Salaheldin, 2009; Fotopoulos et al, 2009;

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7. Research Design (Cont.)

Quantitative Approach of Survey Research Method

Population

Food Sector of Pakistan

Reasons

Second large scale manufacturing sector that contributes 17 % in GDP of Pakistan

(Economic Survey of Pakistan2010)Food sector is more sensitive than other sectors regarding quality issues

High rate of food born diseases(Ahmad 2008)

Sample

ISO certified Food companies of Pakistan

Sample Size :150 Organizations

Sampling Technique : Random

Checking Reliability of the Instrument : Cronbatch Alpha is .865

Data analysis

SPSS Software for data analysis Correlation

Regression

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8.Findings

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8. Findings

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8. Findings

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9. Conclusion

As the result shows that human resource management, process management

and supplier management have significant and direct relationship with

organizational performance and these results are consistent with previous

researchers(Lakhal et al, 2006;Combs et al,2006;Yang, 2006;Vouzas, 2007; Jimnez &Costa, 2009;Sila & Ebrahimpour, 2005; Sila I. , 2007).

Top management commitment, strategic planning , information and analysis,

customer focus did not have significant relationship with organizational

performance (Arumugam , 2008; Parast et al, 2011; Miyagawa & Yoshida, 2010)

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9. Conclusion

Concept of quality came in late 1990,s

Immature TQM system

10 %companies (matured TQM system)

30% companies ( less mature) 60% companies ( Immature)

(PIQC, 2011)

75% manufacturing companies arerural base facing problems

Raw material

Skills

Knowledge and management (Anjum,2011)

Dislocation of Manufacturing Unit

Lack of transportation facilities

Use Of old machinery and poor

process

Lack of information technology

Lack of customers awareness

Negligence of government

Political Influences(Anjum, 2011)

(PSQCAA)

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10. Recommendation

Quality should be the basic constitutional factor of strategic formulation process.

Top management should show commitment with quality management system

Companies should established an integrated well structured information system.

Companies should focused on human resource department

Partnership with supplier also help to improve organizational performance.

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11. Limitation and Future Research

Direction Here, for data collection only ISO certified food companies of Pakistan were considered

Results are not compared on the basis of type (national and multinational) and size (large,

small) of the organization

No mediator and moderator was used in this research.

This study was conducted in food manufacturing sector of Pakistan. So results could not be

generalized on manufacturing sector of Pakistan

Here relationship of TQM practices and organizational performance was determined. while

organizational performance was measured through nonfinancial performance.

This study was cross sectional in nature. Longitudinal research should be conducted in

manufacturing sector of Pakistan. Here data was collected objectively. For future subjective

method of data collection is recommended. It will provide in-depth knowledge about TQM

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ms theses defense presentation

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