TAKE RESPONSIBILITYTAKE RESPONSIBILITY

PAY ATTENTIONPAY ATTENTION

BE INCLUSIVEBE INCLUSIVE

SHOW RESPECTSHOW RESPECT

LISTENLISTEN

DON’T GOSSIPDON’T GOSSIP

BE AGREEABLEBE AGREEABLE

APOLOGIZEAPOLOGIZE

GIVE CONSTRUCTIVE CRITICISMGIVE CONSTRUCTIVE CRITICISM

The Montrose Civility Project is a citizen-led campaign with the vision of improving communication among organizations,

businesses, and residents by implementing THE NINE TOOLS OF CIVILITY.

To learn more information about the project and tools, please visit

montrosecivilityproject.org

CIVILITY IN MONTROSECIVILITY IN MONTROSE2016CIVILITYSURVEY

2016CIVILITYSURVEY

In Fall 2016, more than 200 citizens responded to an in depth survey of attitudes and experiences.It is important to note that the time-frame of the survey overlapped with election season.

DEMOGRAPHICSDEMOGRAPHICS

35%

65%4% STUDENT

1% UNEMPLOYED

12% SELF EMPLOYED

19% RETIRED

61% EMPLOYED

3%5%

11%

16%

19%22%23%

<18 19-30 71-8061-7041-50 51-6031-40

WHAT IS CIVILITY?WHAT IS CIVILITY?Words used by 200 surveyrespondents to define civility.

109 respect73 kindness41 others26 polite24 courtesy18 considerate

12 listening

14 understanding13 manners

10 self-controlTOP

10responses respectkindness

others

courtesy

polite

considerate

understanding

mannersself-control

listening thoughtfulness

compassion civilized

thankful

good

community

empathy

nice

willingness

open-minded responsible

please

giving

mindfulnessreasonable speaking

decency

harmony

values

mutual

calm

differences

engaging

humanity

patience

fairness

opinion

caring

door

professionalism

non-aggressive

graciousness

conversation

competency

integrity

positive

friendlyexchange

feelingsservice

concern

rights

common

living

smile

nasty

social

ack

now

ledg

men

t

percepti

ve

bombastic

fulfillin

g

love

holidays

peop

le

beyond

disagreements

tolerance

dignity

honorable

milita

ry matu

rity

everyday

hold

ing

insp

ireco

rdia

l

exam

ple

breath

face-to-fa

ce

individua

ls

workin

g

simple

chance

fello

w

excuseappreciate

coopera

tion

inte

ntio

ns

awarenessreaction

purpose

collabora

tion

exper

ience

ben

efit

ability

fam

ily

circumsta

nces

non

-reactivem

otivation

awareness

diplomacy

happy

neig

hbors

beliefs

better

hum

ble

choice expect

belittlin

g

strangers

reflec

tion

informedreal

flexibility

cult

ural

sympath

etic

demea

nor

ple

asant

citizens

tenderhearted

accep

tance

forgiv

ing

discuss

joy

unem

oti

onal

abid

ing

relation

ships

consentjust

accounti

ng

commun

ication

bala

nced ch

urch

tact

peace

helpful

Age

HOW OFTEN DO YOU OBSERVE CIVILITY MONTROSE?HOW OFTEN DO YOU OBSERVE CIVILITY MONTROSE? Respondents’ observations of other people's actionson a daily basis as they relate to civil behaviors.

Respondents’ observations & opinions about level, importanceand need for improvement of civility in the community.CIVILITY IN OUR COMMUNITY?CIVILITY IN OUR COMMUNITY?

FR E Q U E N TLY S O M E TI M ES R A R E LY N E V E R

0%D O N’T K N O W

HOW CIVIL ISOUR COMMUNITY?

MORE FROM THERESPONDENTS 77%

RARELYCIVIL 16%

VERYCIVIL 4%

SOMEWHATCIVIL 77%

HOW IMPORTANTIS CIVILITY?

SOMEWHATIMPORTANT

IMPORTANT

VERYIMPORTANT

24%

6%

70%

“I was thinking about the person-to-person context in my answers. I think peoplebehave differently online, where they feel less visible and less accountable.”

“I see varying degrees of civility, depending on the people and the place. Mostpublic events here in town reveal at least a surface civility. Within the communitiesand groups I belong to, I see a great deal of civility and a high expectation forbehavior. A few incidences of incivility are highly noticeable in this context.”

“I think a good place to start is for people to learn to listen.Most people are phrasing their own response while the other is talking.”

TAKE THE PLEDGETAKE THE PLEDGE I will be civilin my public discourse and behavior. I will be respectful of others whether or not I agree with them. I will stand against incivility when I see it.

Take the pledge & Get involved montrosecivilityproject.org

DO I...

DO OTHERPEOPLE INMONTROSE...

75%agree

10%neutral5%disagree

LISTEN&PAY ATTENTION

50%agree

22%neutral28%disagree

SHOW RESPECT

2%disagree10%neutral

28%neutral34%agree

88%agree

38%disagree

REFRAIN FROM GOSSIP

18%neutral16%agree

26%neutral14%disagree

60%agree

66%disagree

GIVE CONSTRUCTIVE CRITICISM

8%disagree28%neutral

26%neutral29%agree

65%agree

45%disagree

YES

CAN THE LEVEL OFCIVILITY BEIMPROVED?

97% SAID

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