MOLDOVA e-GOVERNANCE JOURNEY

Global e-Government Forum 2014 Astana, Kazakhstan

GOVERNMENT OF REPUBLIC OF MOLDOVA

CORNELIA AMIHALACHIOAE

Moldova eGovernment Center

GOVERNMENTS TRANSFORM SMARTLY

GOVERNMENT 2.0. – ENABLER & DRIVER OF INNOVATION

Partnerships

Money

Man power

Mandate

Leadership

Moldova

e-Governance

Journey

KEY SUCCESS INGREDIENTS

KEY SUCCESS INGREDIENTS

LEADERSHIP

SYNCHRONIZATION OF VISIONS

• Government • International donors • Civil Society • Think Tanks

JANUARY 2010: MoU Government - IDA International Singapore AUGUST 10, 2010: High-level ministerial Round-Table with WB

START OF OUR JOURNEY

AUGUST 18, 2010: Setting up the e-Government Center/Govt CIO Office, as part of Prime Minister Office, State Chancellery

OCT.-DEC. 2010: defining e-Transformation vision & roadmap. Developing EGC

JULY 6, 2012: Setting sectorial CIO offices in line ministries

Digital Services

Information Security

IT capacity building

Favorable Regulatory Framework

Innovative technology

Intelligent IT investment

Data center consolidation

Public services reengineering

Enterprise architecture

Cloud

Interoperability

Modern Access

Channels

Government Technology Strategy Government Decision nr. 710, 20.09.2011

OUR MANDATE

Prime Minister

National e-Transformation

Commission

Management Board E-Government

Center

CIO Council

Ministry

Ministry Agency

GOVERNANCE

Leadership starts the Journey Man Power Delivers Change and Results

18 central PA authorities institutionalized CIO Dept/Office

50 Coordinators or focal points for e-Transformation in CPA

2,200 public servants trained in e-Governance

Leadership starts the Journey Man Power Delivers Change and Results

EGC/Government CIO = Delivery Team Synchronization whole-of-Govt sectorial GeT

Inherent part of the Public Service Reform

USD 20M

MONEY

USD 3M USD 1.4M

Whole-of-Government e-Transformation Agenda

Countries

International Development Partners

PPPs

POWER OF PARTNERSHIPS

E-Transformation INHERENT PART OF PUBLIC SERVICES REFORM

E-Transformation

E-Government Center

Customer-oriented culture in the public sector

Social Innovation approaches applied

Re-engineering as a precondition for digitization.

Reinventing the Government, not just automating it

INHERENT PART OF PUBLIC SERVICES REFORM

E-Transformation

E-Government Center

FOCUS ON DIGITAL G2C TRANSACTIONS

Whole-of-Govt infrastructure Sectorial e-services & platforms Environment for digital interaction

INTEROPERABILITY FRAMEWORK

Optimize the back-office as well Customers are not couriers

INHERENT PART OF PUBLIC SERVICES REFORM

E-Transformation

E-Government Center

FOCUS ON COST-BENEFIT APPROACH

Cutting costs: - Diminishing red-tape - Digital content in MCloud - DRMS systems in all CPA authorities - Reflection into the price customers pay for services - Non-financial benefits

INHERENT PART OF PUBLIC SERVICES REFORM

E-Transformation PROVIDING NON-DISCRIMINATORY ACCESS TO INFORMATION AND TO TECHNOLOGIES

SECURITY, CONFIDENTIALITY, PERSONAL DATA PROTECTION

INHERENT PART OF PUBLIC SERVICES REFORM

• Complex Reform / reengineering of 587 public services

• Quality Standards, effective M&E frameworks, citizen report cards

• Transparent Methodology for public services’ tariffs

• Create Registry of Public Services, AND

• Technological Modernization/e-Transformation to cut bureaucracy, administrative costs, inefficiency

• Open Governance

WHOLE-OF-GOVT APPROACH IN REFORMING PUBLIC SERVICES

Digital by Default

Framework

DIGITAL BY DEFAULT FRAMEWORK

Security by design

Mobile by default

Content Portability

Open Data by default

APIs

Cloud First

Shared by default

E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE

ELECTRONIC SERVICE

SECURITY AND IDENTITY

ELECTRONIC PAYMENTS

ELECTRONIC MESSAGING

HOSTING

DELIVERY

CLIENT SUPPORT

DIGITAL SIGNATURE

INTEROPERABILITY

G4C / G4B PUBLIC SERVICES PORTAL

www.servicii.gov.md Launched in May 2012 Target 2020: all reengineered public services digitized & accessible from the Portal

Informative component: 419 service passports

Interactive component: access to 93 e-services

400,000 visits 280,000 visitors.

MOBILE SIGNATURE

Launched in September 2012. Partnership with Orange & Moldcell mobile operators

Better Outreach. Simple to use. Better Portability. Affordable prices

MOBILE DIGITAL SIGNATURE

Launched in Sept. 2012, in partnership with Orange & Moldcell mobile operators Moldova - the 7th country in the world launching the mobile signature

Mobile penetration: 125 % Subscribers to mobile services: > 4 mln

“Best mGovernment Initiative Award” for the Government of Moldova, GSMA – Feb. 2013

SIGNING

M-Sign

M-Sign – centralized service for Digital Signature. Signing of various digital content such: web forms, offline documents, images.

Mobile Signature combines both digital signing and time stamping.

13

Available since July 2013

AUTHENTICATION AND ACCESS CONTROL SERVICE

SECURITY & IDENTITY

GOVERNMENT ELECTRONIC PAYMENT PLATFORM

E-PAYMENT

Over 410,000 transactions processed Integrated: 13 payment providers; 11 public service providers; 18 services

MPAY - PAYMENT METHODS

M-Delivery – planned 2015-16 delivering certificates, passports etc. to citizens (home/office) using various delivery channels.

M-Notify - available

notifying identities about a variety of events in a multitude of ways

MNotify & M-Delivery

MCloud Platform fully operable from February 14, 2013 19 public authorities migrated their digital content to the Platform

Infrastructure as Service

Platform as Service

Software as Service

CLOUD FIRST POLICY

M-CLOUD: SHARED GOVERNMENT

TECHNOLOGICAL PLATFORM

GOVERNMENT INTEROPERABILITY PLATFORM

The Interoperability Platform – MConnect - the core of GeT Agenda

in piloting in 9 governmental organizations since July 2014

9 ministries piloting the Govt-wide document management system

PAPERLESS GOVERNMENT - DRMS

PAPERLESS GOVERNMENT - DRMS

PG initiative targets:

- Cost and time-efficient public servants - No lost documents, No errors, No redundancy - HR performance monitoring systems - Transparency on KPIs from the public sector - Environmentally-friendly and reasonable

NOT AN OPTION

OPEN GOVERNMENT: AN IDEA WHOSE TIME HAS COME!

OPEN GOVERNMENT: AN IDEA WHOSE TIME HAS COME!

769 datasets

39 CPA posting authorities

OD coordinators in all CPAs

250,000 downloads

OD Catalogue

OD Methodology

Re-use

Applications

Capitalizing on OD

Open Data Portal: www.date.gov.md – launched in April 2011

ESCALATING

Enabling Infrastructure

Sectorial e-Transformation Strategies Shared Services & Platforms Digitization of Archives Interoperability

Sectorial Services

(successful pilots within Get Agenda; high uptake rates (65–98%), model of quality)

ESCALATING

WE GO:

• SECTORS

• LOCAL PUBLIC ADMINISTRATION

• INTEGRATIVE APPROACH

• SOCIAL INNOVATION

• CHANGING COMMUNICATION & WORK PARADIGMS

Good practices are • Shared

• Adjusted

• Replicated

DIGITAL DISRUPTION

• Seizing opportunities

• Identifying challenges and responding to them

• Synchronize and integrate technological & administrative reform flows

• Synchronize whole-of-Govt. and sectorial

• Secure eGov products & platforms

• Staying connected to the society pulse

ENJOYING IT AND FACING IT

TO FEEL THE RHYTHM OF INNOVATION AND THE PULSE OF THE SOCIETY

EQUALLY IMPORTANT

FEEL THE PULSE

• PUBLIC SERVANTS & CUSTOMERS SURVEYING_SERVICE RE-DESIGN PROJECTS (PUBLIC SERVICE RE-ENGINEERING ROADMAPS AND SOCIAL INNOVATION HUB)

• PUBLIC CONSULTATIONS ON ANNUAL GeT ROADMAPS

• MONTHLY MEETINGS WITH PRIVATE SECTOR & CIOs

• OPEN GOV/GeT GROUP CIVIL SOCIETY

…

• NATIONAL ANNUAL CITIZEN SURVEY ON PUBLIC PERCEPTION, SUPPORT &UPTAKE OF GeT

• ADJUSTING COMMUNICATION & CM STRATEGIES BASED ON SURVEY RESULTS

• CITIZEN ONLINE SURVEYS e-SERVICES PRIORITIZATION

GOVERNMENT OF REPUBLIC OF MOLDOVA

Contact information: Moldova eGovernment Center www.egov.md E-mail: cornelia.amihalachioae@egov.md office@egov.md

THANK YOU!