model disability access and inclusion plans of bunbury... · completed and integrated into the gis...

City of Bunbury Disability Access & Inclusion Plan ●

4 Stephen Street BUNBURY WA 6230

PO Box 21, BUNBURY WA 6231 Phone: (08) 9792 7000

Fax: (08) 9792 7184 Email: [email protected]

Web: www.bunbury.wa.gov.au

Disability Access and Inclusion Plan

2012 - 2017

This plan is also available upon request in alternate formats such as large print, audio, Braille and via email.

mailto:[email protected]

http://www.bunbury.wa.gov.au/


Contents

City of Bunbury Overview ................................................................................................... 3 Functions, facilities and services provided by the City of Bunbury .................................... 3 People with disability .......................................................................................................... 4 Planning for better access ................................................................................................... 4 Progress since the 2007 – 2012 DAIP ................................................................................. 5 Access and Inclusion Policy Statement ............................................................................... 8 Development of the 2012 – 2017 Disability Access and Inclusion Plan (DAIP) .................. 9 Consultation process ........................................................................................................... 9 Findings from the Consultation Process ........................................................................... 11 Access Barriers .................................................................................................................. 11 Responsibility for Implementing the DAIP ........................................................................ 12 Communicating the DAIP .................................................................................................. 12 Implementation and Review ............................................................................................. 12 Evaluation ......................................................................................................................... 13 Reporting on the DAIP ...................................................................................................... 13 Implementation Plan ........................................................................................................ 15 OUTCOME 1 ...................................................................................................................... 16 OUTCOME 2 ...................................................................................................................... 21 OUTCOME 3 ...................................................................................................................... 30 OUTCOME 4 ...................................................................................................................... 33 OUTCOME 5 ...................................................................................................................... 36 OUTCOME 6 ...................................................................................................................... 39 OUTCOME 7 ...................................................................................................................... 41 Acknowledgements The City of Bunbury acknowledges the input received from a range of individuals and community groups who have been invaluable in the preparation of this Disability Access and Inclusion Plan.


City of Bunbury Overview

The City of Bunbury is the capital of the South West Region of Western Australia and is located 176 kilometres south of Perth. Bunbury enjoys a unique location of great natural beauty, surrounded by the waters of Geographe Bay and the Indian Ocean, Koombana Bay, Leschenault Estuary and Leschenault Inlet, and close to the rivers and forests of its hinterland. These natural assets, together with a diverse community, are the foundation on which Bunbury’s attractive lifestyle and culture are based. Bunbury is one of the largest regional centres in the State of Western Australia. The City of Bunbury local government area is home to 31,000 residents. However, the Greater Bunbury Urban Area, which encompasses the core residential areas and the spill-over suburbs of Australind in the Harvey Shire; Eaton and Millbridge in the Dardanup Shire; and Dalyellup, Gelorup and Stratham in the Capel Shire; gives a total population of more than 62,000; all of whom access Bunbury as their key service centre. The lifestyle and opportunities available in Bunbury are attracting new residents at a strong rate. There is significant population growth anticipated over the next 20 years which will correspond with increasing demands for housing, education and recreation. It is estimated that between 100,000 to potentially more than 150,000 people could live in the Greater Bunbury Urban Area between 2031 to 2050.

Functions, facilities and services provided by the City of Bunbury

The City of Bunbury is responsible for a range of functions, facilities and services including: Services to property: construction and maintenance of Local Government-owned buildings; construction and maintenance of roads, footpaths and cycle facilities; land drainage and development; waste collection and disposal; litter control and street cleaning; planting and caring for street trees; numbering of buildings and lots; street lighting; and bush fire control. Services to the community: provision and maintenance of playing areas, parks, gardens, reserves and facilities for sporting and community groups; management of recreation centre and pool; public libraries and information services; citizenship ceremonies; youth services and community events. Regulatory services: planning of road systems, sub-divisions and town planning schemes; building approvals for construction, additions or alterations to buildings;


environmental health services and ranger services, including pet control; and the development, maintenance and control of parking. General administration: the provision of general information to the public and the lodging of complaints and payment of fees including rates and pet licences. Processes of government: ordinary and special Local Government and committee meetings; Council meetings and election of Council Members; community consultations. People with disability According to the Australian Bureau of Statistics (ABS) Survey of Disability, Ageing and Carers (2009), four million people in Australia (18.5%), identify themselves as having some form of disability. This translates to just under one in five Australians reporting disability. The rate of disability increases with age, with 88% of people aged 90 and over having disability. There are 2.6 million carers who provide assistance to those needing help because of disability or age. According to the Bureau’s latest statistics (2011), there are around 2,500 people with profound or severe disability living within the City’s boundaries and spill-over suburbs. A report published by the Disability Services Commission entitled: Profile of Disability: South West Statistical Division: City of Bunbury, indicates that within the City’s boundaries there are 6,500 people with disability overall. The Bureau’s 2011 data shows that the percentage of people over 55 living within the City’s boundaries is 27%, which is above the state average of 23%, and this number is projected to continue to rise. It is anticipated that in line with this increase, the incidence of disability will also rise. These figures lend weight to the importance of this Disability Access and Inclusion Plan as the primary planning tool for how the City of Bunbury aims to make its buildings, services, facilities and information more universally accessible. What the figures don’t reflect are the numbers of people with disability who visit or would like to visit the region, or the numbers of parents using prams, cyclists, and culturally and linguistically diverse tourists that have benefited and will benefit from universal access initiatives undertaken by Council as well as Bunbury businesses.

Planning for better access

It is a requirement of the Disability Services Act (1993) that all Local Governments develop and implement a Disability Access and Inclusion Plan (DAIP) that outlines the ways in which they will ensure that people with disability have equal access to its facilities and services. Other legislation underpinning access and inclusion includes the Western Australia Equal Opportunity Act (1984), the Commonwealth Disability Discrimination Act 1992


(DDA) and the United Nations Convention on the Rights of Persons with a Disability.

Progress since the 2007 – 2012 DAIP

The City of Bunbury is committed to facilitating the inclusion of people with disability through the improvement of access to its buildings, facilities, services and information. The City adopted its first Community Access Plan (CAP) in 2002 to address the barriers within the community for people with disability, which was replaced in 2007 with the five-year Disability Access and Inclusion Plan. Since the adoption of these plans, the City has implemented many initiatives and made significant progress towards better access, including:

1. People with disability have the same opportunities as other people to access the services of, and any events organised by the City of Bunbury.

The City worked with Morrissey and Bunbury Community Home Care to create an accessible senior’s event component to the Australia Day celebrations.

The Access Officer consulted and worked with the City Events team on the inaugural Funtabulous Kidfest, to provide improved access including ramps.

The City organised RIPPA-Fest 2011 and 2010 in collaboration with the Disability Services Commission, Investing in Our Youth, Activ, and other local agencies, an event in a public space to celebrate people with disability and their inclusion in the community.

City Library redevelopments and renovations were conducted in accordance with relevant building codes and standards to provide full accessibility.

Libraries have been investing in equipment and technologies that facilitates improved access to information to people with impairments, including recent subscriptions to Audio E Books, Daisy Reader from the Association of the Blind, Play Aways, iPads and CCTV.

Library staff have received training in supporting others to use equipment and technologies for people with impairments, including accessing recent training sessions from the Association of the Blind on the use of colours, style guide and font sizes.

2. People with disability have the same opportunities as other people to

access buildings and other facilities of the City of Bunbury.

The Community Access Committee worked together with the Parking Coordinator to audit all of the ACROD bays in the CBD area, and all actions were completed and integrated into the GIS Mapping System.

Installed a ramp for the Scott Street Viewing Node.

Installed a concrete path leading from the car park to the picnic table near the car park south of the City of Bunbury Surf Lifesaving Club.

Installed an adult change table at the Rocky Point toilet block.

The City organised for a concrete footpath and patio area to be donated from


Boral Contractors for the Sail into Life program.

The City worked in partnership with the South West Development Commission, Enable South West and South West Fundraisers to secure three beach wheelchairs for residents and visitors to Bunbury.

The City organised in collaboration with Better Life Centre for two wheelchairs for visitors to the Bunbury Wildlife Park.

Achieved funding for the Bunbury Accessible Playground which is in the final stages of construction.

The Community Access Committee and Access Officer worked with the South West Sports Centre to install three new electric door openers to provide improved access for patrons and staff with disability.

The Community Access Committee and Access Officer liaised with the South West Sports Centre for the installation of a new handrail in the South West Sports Centre change-room.

The Community Access Committee and the Parking Coordinator worked together to improve ACROD parking outside the Bunbury Regional Art Gallery.

3. People with disability receive information from the City in a format that

will enable them to access the information as readily as other people are able to access it.

The Access Officer liaised with the Association of the Blind on providing information from Bunbury 2030 consultation campaign in accessible formats, such as in larger print documentation.

Advertisements for public consultation DAIP focus groups went into newspapers in larger print format.

Information about access and inclusion and the Community Access Committee was placed on ‘on hold messages’ when people phone the City of Bunbury.

Access and inclusion information included in the customer service screen available for public information when in the Council reception area.

Access and inclusion information included in a variety of different media, including radio, newsletters, newspapers.

Completed You’re Welcome WA Access Project in collaboration with the Shires of Capel and Dardanup, resulting in detailed, up-to-date website information of local businesses, attractions and facilities that have accessible features.

Information gathered from various audits of City of Bunbury facilities (toilets, parking and visitor accommodation), was entered into the City of Bunbury website to help residents and visitors locate them.

4. People with disability receive the same level and quality of service from

City of Bunbury staff as other people receive from City staff.

The City organised Disability Awareness Training for the Engineering Department, attended by six engineers.

The profile of access and inclusion has been raised amongst City of Bunbury staff


through high profile projects such as the Bunbury Accessible Playground, the You’re Welcome Access WA Initiative, and RIPPA-Fest (International Day of Disability).

The profile of the Community Access Committee has been raised amongst City staff through regular invitations to attend meetings and hear about access and inclusion matters being raised.

The profile of the Access Officer’s role has been raised as a liaison point for City of Bunbury staff on queries on matters of access and inclusion.


provide feedback and make complaints to the City of Bunbury.

There is an opportunity for online feedback on the City of Bunbury website under ‘Accessible Bunbury’.

There is an ongoing opportunity for feedback to the City of Bunbury verbally via the Community Access Committee.

The Customer Service counter was recently renovated to include a lowered section for people with a wheelchair to more easily approach and communicate with staff.

Customer Service staff recently fed back that people using a wheelchair require a portable EFTPOS machine so they can be served effectively at the lowered counter in reception; this is in the process of being undertaken.


participate in any consultation by the City of Bunbury.

Recent Bunbury 2030: Your City Your Say consultations were held in a range of different accessible venues, and had opportunity for feedback in different forms, including pamphlets and online.

The City of Bunbury Cultural Mapping and Strategy Consultations were held in a range of accessible venues, and people with disability were invited to share their views and feedback.

Focus groups for the Disability Access and Inclusion Review were held on site where possible, for people with disability at their regular meeting venue, including the Association for the Blind, Milligan House, Enable South West and the Senior Citizen’s Centre.

People with disability and their family/ carers were invited to form the Working Party for the Bunbury Accessible Playground.

The Community Access Committee has formal community representation including members with disability.

The Community Access Committee were consulted on a range of projects, including:

City Library renovations

Closing the Gap Public Artwork installation

Big W car park renovations


CBD Style Guide

Centrepoint car park renovations

Bunbury Regional Art Gallery renovations

Bunbury Regional Entertainment Centre car park re-development.

Media releases go to both print and electronic media and are promoted on the website.

The proactive Community Access Committee has been meeting regularly and monitoring the progress of the Disability Access and Inclusion Plan.

The Community Access Committee regularly has guest visitors and speakers from a variety of disability organisations and groups, which enables a broad range of views on disability and access issues from the local community.

Access and Inclusion Policy Statement The City of Bunbury is committed to ensuring that the community is an accessible and inclusive community for people with disability, their families and carers. The City of Bunbury interprets an accessible and inclusive community as one in which people with disability can access and are welcomed to participate in all Local Government functions, facilities and services (both in-house and contracted), in the same manner and with the same rights and responsibilities as other members of the community. The City of Bunbury:

recognises that people with disability are valued and contributing members of the community who make a variety of contributions to local social, economic and cultural life;

believes that a community that recognises its diversity and supports the participation and inclusion of all its members makes for a richer community life;

believes that people with disability, their families and carers should be supported to remain in the community of their choice;

is committed to consulting with people with disability, their families and carers and, where required, disability organisations to ensure that barriers to access and inclusion are addressed appropriately;

is committed to ensuring that its agents and contractors work towards the desired outcomes in the DAIP;

is committed to working in partnership with local community groups and businesses to facilitate the inclusion of people with disability through improved access to information, services and facilities in the community.

The City of Bunbury is committed to achieving the six desired outcomes of its Disability Access & Inclusion Plan. These are:


1. People with disability have the same opportunities other people to access the services of, and any events organised by, the City of Bunbury.

2. People with disability have the same opportunities as other people to access the buildings and other facilities of the City of Bunbury.

3. People with disability receive information from the City of Bunbury in a format that will enable them to access the information as readily as other people are able to access it.

4. People with disability receive the same level and quality of service from the City of Bunbury staff as other people receive from City staff.

5. People with disability have the same opportunities as other people to provide feedback and make complaints to the City of Bunbury.

6. People with disability have the same opportunities as other people to participate in any public consultation by the City of Bunbury.

Development of the 2012 – 2017 Disability Access and Inclusion Plan (DAIP) It is the Community Development Directorate and the City of Bunbury Community Access Committee’s role to oversee the development, implementation, review and evaluation of the DAIP. The Access Committee is a formal Committee of Council. Consultation process During 2012, the City undertook a review of the 2007-2012 DAIP and consulted with key City employees, community members and local agencies to draft a new DAIP to guide further improvements to access and inclusion. The Disability Services Act Regulations (2004) set out the minimum consultation requirements for public authorities in relation to DAIPs. Local Governments must call for submissions (either general or specific) by notice in a newspaper circulating in the local district of the Local Government, under the Local Government Act (1995), or on any website maintained by or on behalf of the Local Government. Other mechanisms may also be used. A minimum period of three weeks is recommended for this public notification, and other mechanisms may also be used. During April and May of 2012, the community was advised through the local newspapers, the City of Bunbury’s website, and the South West Agency Partnerships (SWAP) Network emailing group that there was an opportunity to provide input into the review and development of the plan. The public were invited to attend a number of focus groups to provide their input, and thus assist in the continual process of addressing the barriers that people with disability and their families experience in accessing information, services and facilities.

The process included: 1. Consultation with people with disability, their families, carers,

disability organisations and relevant community groups (including the City of Bunbury Community Access Committee):


Focus Groups: Five focus groups were held from the 15th to the 23rd of May at a variety of locations throughout Bunbury, including the Association for the Blind at Lotteries House, Milligan Resource and Community Centre, The City of Bunbury function room, Enable Southwest and the Senior Citizen’s Centre. Participants included people with disability, such as vision, intellectual and mobility impairments; mothers of children with disability as well as other family and carers; and professionals working in the field of disability. Participants also included senior citizens, who themselves have accessibility difficulties in the community. There was consistent involvement and participation from attendees across the board. There were sixty participants across the five focus groups. Participating groups included:

Focus Group 1: My Time@ Milligan Support Group: parents of children with disability or a chronic medical condition – held at Milligan Resource and Community Centre and attended by 16 participants.

Focus Group 2: Short on Sight Support Group: people with vision impairment – held at the Association for the Blind in Lotteries House, Bunbury, and attended by 14 participants.

Focus Group 3: People with disability, family members, carers and professionals – held at the City of Bunbury Council Function Room, and attended by 15 participants.

Focus Group 4: People with disability, family members, carers and professionals – held at Enable South West, and attended by 7 participants.

Focus Group 5: Senior citizens – held at the Senior Citizen’s Centre, and attended by 8 participants.

Survey: participants were also provided the opportunity to record their input on access and inclusion on surveys provided during the consultation. The survey was also made available to the public who did not attend the focus groups, by advertising it on the South West Agency Partnerships (SWAP) email networking group, and providing the survey to disability, seniors and support agencies. Public comment: The draft 2012 – 2017 DAIP was opened to the public for comment for a period of two weeks in July/August 2012.

2. Consultation with City employees and Elected Members of Council:


Staff Briefing of 2007-2012 DAIP Review: March 2012 – Details about the development of the new DAIP were provided to key City of Bunbury staff, including managers and operational staff. Internal Review of the 2007 – 2012 DAIP: April 1012 – The existing DAIP Implementation Plan and relevant tasks relating to staff areas were provided to key staff in small meetings following the initial March briefing. Staff members were asked about the status of the tasks, including whether they were ongoing and needed to be included in the new DAIP. Internal Review of the 2012 – 2017 DAIP Draft: July 2012 – The new DAIP Implementation Plan and relevant tasks relating to staff areas were provided to key staff in small meetings following the completion of the draft Implementation Plan. Staff members were consulted on tasks, areas of responsibility, and task timelines. Their suggestions were inputted into the draft Implementation Plan. Additionally, elected members were advised through the Community Access Committee and reports to Council about the draft 2012-2017 DAIP.

Findings from the Consultation Process

The review and consultation found that many of the objectives in the 2007 – 2012 DAIP had been achieved. There were also many strategies and objectives that were nominated as ongoing or requiring further action, and therefore were required for inclusion in the 2012 – 2017 DAIP. The consultation also identified barriers to access and inclusion not previously captured in the existing DAIP, to be addressed in the new DAIP Implementation Plan.

Access Barriers

While the internal review and public consultation noted a great deal of achievement in improving access it also identified a range of barriers that included:

There may be a lack of general awareness in the community of the City of Bunbury’s policies reflecting requirements for people with disability.

Difficulty with pedestrian crossings throughout Bunbury can present challenges to people with disability to access events and services.

There may be a lack of footpaths in various locations throughout the Bunbury area, and many footpaths may need repair.

Some aspects of the City Library and South West Sports Centre buildings are not as accessible as they could be.

Information about accessible features is not always provided on event promotional material, which leads to a lack of knowledge in the community as to whether events are going to be accessible.

The City of Bunbury websites may not currently meet best practice standards and guidelines for accessibility.

Clear signposting and pathway markings to communicate the placement of City facilities and services are not always in place.


City staff and volunteers dealing with the public may not have the knowledge or confidence to communicate appropriately with individuals that do not communicate using speech and/or vision.

City staff and volunteers may not have the appropriate knowledge or experience to communicate appropriately with people with non physical disability.

There may be difficulties for members of the public in receiving updates from the City of Bunbury about what is happening with their complaint/ feedback, and response times for complaints and feedback can be lengthy or inconsistent.

Public transport needs to be taken into consideration when planning consultations.

The identification of these barriers informed the development of strategies in the 2012 – 2017 DAIP.

Responsibility for Implementing the DAIP

The Disability Services Act 1993 (amended 2004) requires public authorities to take all practical measures to ensure that the DAIP is implemented by its officers, employees, agents and contractors. Implementation of the DAIP is the responsibility of all sections within the City, with some actions in the Implementation Plan applying to all areas, while others apply to more specific sections. The Implementation Plan identifies who is responsible for each action. Agents and contractors will receive a link advising them they are working on a strategy related to City of Bunbury’s DAIP and in particular if they are in contact with members of the public that they will be aware of any accessibility issues.

Communicating the DAIP

The availability of the plan will be promoted amongst staff and publicised widely within the community, including key community disability groups and through the media. Once the DAIP is endorsed by Council and the Disability Services Commission an advertisement will be placed in the local newspaper and copies of the plan will be available for viewing on the City’s website, in its libraries and in the foyer of the Administration Building. As plans are amended City employees and the community will be advised of the availability of updated plans, using the same methods.

Implementation and Review

The Disability Services Act sets out the minimum review requirements for public authorities in relation to DAIPs. The City’s DAIP will be reviewed at least every five years, in accordance with the Act. The DAIP Implementation Plan may be amended on a more regular basis to reflect progress and any access and inclusion issues which may arise. Whenever the DAIP is amended, a copy of the amended plan will be lodged with the Disability Services Commission.


This plan is a dynamic document intended to guide the City of Bunbury in its work to continue to create an accessible and inclusive community for all. To facilitate its implementation:

The Community Access Committee will be consulted on the further development, implementation and monitoring of the plan. The Committee has a key role to play in providing strategic advice to Council on behalf of people with disability, their families and carers.

A review of the City’s 2012-2017 DAIP will be included in the 2017-2022 DAIP which will be submitted to the Disability Services Commission in 2022. The report will outline what has been achieved under the City’s 2012-2017 DAIP.

Community Development Officers in liaison with the Community Access Committee and other relevant City employees will prepare a report each year on the implementation of the DAIP, including a status report provided to Council for formal endorsement.

Evaluation

Once a year, prior to 31 July, the City will provide advice to the community regarding the implementation of the DAIP and seek feedback on the effectiveness of strategies. This will inform the further implementation of the plan. A notice about the consultation process will be placed in the Bunbury Mail newspaper and in the City’s newsletter, posted on the City’s website, and circulated to disability service providers, and interested community groups and individuals. Elected Members of Council and City employees will also be requested to provide feedback on how well they believe the strategies are working and to make suggestions for improvement.

Reporting on the DAIP

The Disability Services Act sets out the minimum reporting requirements for public authorities in relation to DAIPs. The City will report on the implementation of its DAIP through its Annual Report and the prescribed progress report template to the Disability Services Commission by 31 July each year, outlining:

progress towards the desired outcomes of the DAIP;

progress of its agents and contractors towards meeting the six desired outcomes;

The strategies used to inform its agents and contractors of its DAIP.


City of Bunbury

Disability Access and Inclusion Plan

IMPLEMENTATION PLAN

2012 - 2017


Implementation Plan

The Implementation Plan itemises what the City of Bunbury will be proposing to undertake in 2012 - 2017 to improve access to its services, information and facilities for people with disability.

Guide to using the Implementation Plan:

The Implementation Plan is presented using a table to outline the following steps:

1. Barriers related to each of the six outcomes are identified;

2. Broad strategies are recommended to minimise or eliminate the identified barrier;

3. Strategies are developed into specific tasks that can be initiated;

4. A City officer, Community Access Committee member or specific other is given the responsibility of overseeing this task;

5. A timeline is set for a measurable outcome to have been implemented.

As outlined in the City of Bunbury Disability Access & Inclusion Plan, some of the broad strategies may not be completed in 2012 – 2017; however individual tasks to support the achievement of those strategies will be undertaken in part or whole in 2012 – 2017 through the Implementation Plan.

Broad strategies that have not been achieved in 2012 – 2017 will be supported by tasks outlined in future Implementation Plans.

It must be stated that the following strategies and key actions are subject to being incorporated in forecasted financial year budget plans. It is important that the Community Access Committee and the relevant City staff and Councillors, review the results of the budget each year and update the actions and implementation plans required. If change is required then it is essential that the custodians of each of the strategies be proactive in providing the relevant staff member(s) up to date information on actions that have occurred, are newly planned or are not being implemented.


OUTCOME 1

People with disability have the same opportunities as other people to access the services of, and any events organised by, the City of Bunbury. Barriers Noted:

There may be a lack of general awareness of the City of Bunbury’s policies reflecting requirements for people with disability.

There may be a lack of confidence that access and inclusion policies are being embedded City-wide.

Event planning and coordination does not always adequately address access and inclusion requirements.

Contractors and other service providers using City facilities may not be aware of the needs of people with diverse ability.

Community managed events are not always held in accessible locations.

Public transport does not always provide adequate access to events and services.

Difficulty with pedestrian crossings throughout Bunbury can present challenges for people with disability to access events and services.

Some aspects of the South West Sports Centre services are not as inclusive as they could be, including the crèche and some recreational/exercise programs.

Strategy Task Task Timeline Responsibility

1. Community Access Committee (CAC) to guide the implementation of the DAIP activities.

CAC to meet regularly over the 5 years that the plan spans.

Progressive CAC Executive Officer

Improve public awareness of Community Access Committee through regular promotion/ advertising.

Progressive

2. Develop links between the Disability Access & Inclusion Plan and other Council plans and strategies.

Identify appropriate strategic business planning documents, budget processes and all other relevant plans and strategies requiring alignment with the Disability Access & Inclusion Plan.

Annually Access Officer Integrated Planning – Senior Projects Officer Manager Finance



Incorporate the objectives of the Disability Access & Inclusion Plan into the City’s strategic planning, budgeting processes and all other relevant plans and strategies.

Annually Access Officer Integrated Planning – Senior Projects Officer Manager Finance

3. Ensure that events organised by the City are accessible to people with disability wherever possible.

Improve public awareness and knowledge that events are accessible through including accessible symbols and information on event promotional materials.

Progressive Events Officer

Ensure all events are planned using the Accessible Events checklist.

Progressive, with annual refreshers

Events Officer Access Officer

Make the Accessible Events checklist available to relevant staff.

Progressive Events Officer Access Officer

Train appropriate City staff on accessible events protocol.

Annually Access Officer

Provide a copy of the Accessible Events checklist to organisations requesting permission from the City to hold public events.

Progressive Events Scheduling Officer

Events team to work to reduce queues where possible.

Kidsfest – October 2012, and progressively for relevant events

Events Officer Kidsfest Coordinator

Provide a quiet area at events for families with children with a disability to go to when needed.

Kidsfest – October 2012, and progressively for relevant events

Events Officer Kidsfest Coordinator

Incorporate public transport considerations into events planning.

June 2013 and ongoing

Events Officer Kidsfest Coordinator Access Officer

Investigate links with community support groups such as Bethanie to cooperate with providing access to events and parking.

June 2013 Access Officer



4. Ensure that Councillors, Council staff and contractors are aware of the relevant requirements of the Disability Services Act.

Include disability awareness training in the induction process for new staff (include in this training that staff have a responsibility to let contractors know of DAIP responsibilities).

Progressive Access Officer Team Leader Corporate Administration

Te

Provide contractors with a DAIP Summary Report / include a clause in the tender document that has a short paragraph with a link to the DAIP on the website.

Beginning of each year

Manager Corporate Performance Manager Contracts and Property

5. Improve access and inclusion of the South West Sports Centre services.

Provide training to front-line staff at the Sports Centre who provide services and programs, on ways to effectively include people with disability in their programs.

June 2013 and then progressively

Manager, Sport, Leisure and Active Lifestyles Swim School Coordinator Dry Side Operations Manager Club & Sport Liaison Officer Club Development Officer Crèche Coordinator Access Officer

Investigate possibilities with providing support to South West Sports Centre staff in developing and delivering inclusive and accessible programs.


Encourage staff at South West Sports Centre to go beyond being “made aware” that a child has disability to knowing how to include the child effectively in the program (i.e. ‘grading’ of tasks etc).


Improve accessible and inclusive options for children with disability at the South West Sports Centre crèche.


6. Provide improved public transport in the City of Bunbury.

Liaise/lobby the Public Transport Authority to work together to provide a Cat Bus service with small/no fee, or a circuit bus equivalent going through the CBD/ Bunbury area.

June 2016 ELT Engineering Technical Officer



Liaise/lobby the Public Transport Authority to provide improved public transport on Saturdays, Sundays, public holidays and evenings to enable people with disability to access events held at this time, as well as the cinema, theatre and cafes.

June 2016 Director Works and Services Engineering Technical Officer Access Officer

Provide a special service/ community bus to events when public transport is not available.

June 2016 Events Officer Access Officer

Provide education to community that the public can feed back to the Public Transport Authority on public transport matters such as extended routes.

June 2013 Access Officer Team Leader Customer Service

Place a link on the City of Bunbury website to the Public Transport Authority website; also include an explanation on what the City’s/PTA’s roles are (e.g. main heading “Public Transport”)

June 2013 Access Officer Community Development Team Leader

7. Continue to provide access to library services throughout the City.

Libraries to invest in continuous improvement by sourcing equipment and technologies that facilitate improved access to information for people with impairment.

Progressive Regional Librarian Special Services Librarian Access Officer

Library staff to receive ongoing training in supporting others to use equipment and technologies for people with impairment.

Progressive Regional Librarian Special Services Librarian Access Officer

Provide bright colour contrast steps outside library to improve visibility for people with vision impairment.

June 2014 Director Works & Services Manager Building & Trades Engineering Technical Officer Access Officer

Provide non-slippery TGSI’s in the library. June 2014



8. Ensure policies and procedures in the City of Bunbury reflect access and inclusion.

Develop a special policy or condition to encourage best practice access where appropriate (i.e. that goes over and above Australian Standards).

June 2015 Manager, Corporate Performance Manager Development Services Access Officer

City of Bunbury to promote its commitment and policy to best practice of access and inclusion in the City.

June 2017 ELT Access Officer CAC & relevant City staff member Work towards a unified approach to access and

inclusion in the City of Bunbury in conjunction with the above task.



OUTCOME 2

People with disability have the same opportunities as other people to access buildings and other facilities of the City of Bunbury. Barriers Identified:

There may be a lack of footpaths in various locations throughout the Bunbury area, and many footpaths may need repair. There may be a lack of gopher-friendly pathways throughout Bunbury, i.e. are not wide enough.

Various private businesses in the Bunbury CBD and outer area have insufficient access, such as steps at entry or narrow door widths.

There is a lack of safe pedestrian crossings throughout the CBD and outer areas.

Footpaths can contain obstacles such as misplaced signs and bins.

Some aspects of the library and South West Sports Centre buildings are not as accessible as they could be.

There may be an insufficient number of accessible toilets and change-room facilities at the South West Sports Centre.

Private shopping centre car parks throughout the Bunbury area may not have enough ACROD bays and the bays may not be as accessible as they could be.

There may not be enough ACROD bays at some City of Bunbury owned or leased facilities such as the Bunbury Regional Entertainment Centre.

Accessibility for pedestrians with disability may be insufficient at some intersections in Bunbury, including the round-a-bout near the Bunbury bus station and Centrepoint Shopping Centre, and the intersection of Beach and Forrest Roads.

There may be a lack of connecting buses to the Bunbury train station.


1. Identify barriers to access buildings and facilities owned by the City.

Conduct a comprehensive audit of City owned and leased facilities to identify access barriers to buildings and facilities.

June 2015 Engineering Technical Officer Access Officer

Seek feedback from people with disability about their barriers to access and inclusion.

Progressive Access Officer CAC

Ensure above information is included in the redevelopment of any building or facility

Progressive Planning Officers Engineering Technical Officer

Investigate ways of improving access to heritage buildings while maintaining their integrity

June 2016 Heritage Officer Access Officer



Prioritise and make submission to Council to commence work on rectifying identified barriers.

Progressive Planning Officers Engineering Technical Officer

Prioritise and seek funding to purchase equipment (such as hoists, change-tables, gym equipment) that will facilitate greater access to recreational, arts and tourism facilities.

Progressive Manager SWSC Manager Aquatics Access Officer

Ensure that public accessible toilets are cleaned as regularly as mainstream toilets.

Progressive Manager Building & Trades

Provide more unisex accessible toilets and change-rooms at the South West Sports Centre, and consult further on this with the community and the Access Committee.

June 2015, in line with the feasibility study into building extensions

Manager SWSC Manager Aquatics Manager Sports, Leisure and Active Lifestyles Manager Building & Trades Access Officer

When planning future pathways and parking, make considerations for predicted increases in use of gophers as the population ages.


Programs & Projects Team Leader Development Engineer Engineering Technical Officer CAC

Consider the benefits from installation of a hydro-pool at the South West Sports Centre.

June 2017 Manager SWSC Manager Aquatics Manager Sports, Leisure and Active Lifestyles Access Officer

Provide movement sensored lighting where there are toilet facilities.

June 2017 Manager Buildings and Trades Access Officer



Investigate possibilities of installing a ramp into the 50 m pool at the South West Sports Centre. Building an 11th lane would be the best option, and to be done in conjunction with the new pool being built.

June 2017

Manager Aquatics Access Officer ELT

2. Improve safety and accessibility to Bunbury and the central business district to make it more pedestrian friendly.

Investigate strategies to encourage business owners and landlords to provide more accessible entries to shops for prams and wheelchairs.

June 2013 Access Officer Landscape Officer Director Works & Services Director Planning

Employ strategies for encouraging business owners to keep footpaths clear of obstacles such as signs.

June 2014 Access Officer Compliance Officer

Provide more safe pedestrian crossings including signalised tactile-audio crossings and zebra crossings where possible.

June 2015 Director Works & Services Engineering Technical Officer Access Officer

Remove islands in the middle of the street and replace with cut-through pedestrian refuges, so pedestrians with disability do not have to negotiate kerbs or ramps when crossing the street.

June 2015 Engineering Technical Officer Access Officer

Investigate funding for raised round-a-bouts throughout the CBD so that traffic is encouraged to slow down, and pedestrians with disability have a level crossing from the footpath.

June 2017 Director Works & Services Manager Engineering Engineering Technical Officer Access Officer

Investigate the feasibility for removing cobblestones from footpaths and roads.

June 2016

Access Officer Landscape Architect Engineering Technical Officer

Provide more adult change-tables throughout Bunbury, making considerations for vandalism.

June 2015 Manager Buildings & Trades Access Officer



3. Continue to advocate to local businesses and tourist venues the requirements for and benefits flowing from the provision of accessible venues.

Promote to business the economic benefits of being accessible, on an ongoing basis.


Investigate potential partnerships with the Bunbury Chamber of Commerce and Industry (BCCI), to offer access and inclusion awareness training/education to local businesses.

Progressive Access Officer

City of Bunbury to investigate strategies for providing incentives to businesses for better customer service.

June 2013 Access Officer Marketing Officer

Develop information for businesses on access/universal design.


Continue to make access information available on the City’s website.


Continue work on the You’re Welcome website project: updating businesses and sites on the website and adding new sites; providing information sessions to local businesses.


Draftsmen, architects and engineers to advocate accessibility to businesses and facilities in early design stages.

Progressive Building Officer Development Engineer

4. Promote access and inclusion awareness to the general community.

Use Council media available such as City newsletters, website, big screens in library and admin building customer service, and ‘on hold’ phone messages to promote access and inclusion awareness to the general community.

Progressive Access Officer Marketing Officer Events Officer

Partner with other agencies to promote access and inclusion awareness to the general community, such as in events, activities or other initiatives.

Progressive Access Officer Events Officer

Provide gopher education / training on ‘rules’ and ‘etiquette’. Progressive Access Officer

Provide improved communication/ promotion to the community about access and inclusion achievements in the City of Bunbury, in media such as City Beat Newsletter and City Focus column.

Progressive Access Officer Communications Officer



5. Ensure that facilities in parks, sports grounds and reserves are accessible.

Conduct audit of appropriate City owned parks, sports grounds and reserves.

June 2013 Recreation Team Leader Manager Buildings & Trades Landscape Architect Access Officer

Increase the number of accessible options in existing and new playgrounds.

Progressive Landscape Architect Access Officer

Audit/survey need for more fencing in parks and playgrounds. June 2013 Landscape Architect Access Officer

Provide seating with arm rests at the Bunbury Wildlife Park. June 2015 Manager Wildlife Park Access Officer

Improve accessibility at Hands Oval, focusing on providing an accessible space for people with disability to watch, and improving ramp, which is currently difficult to use.

June 2016 Club Liaison Officer Manager Sport & Recreation Manager Buildings & Trades Access Officer

6. Ensure that all new or redevelopment works of City buildings/facilities provide best-practice access to people with disability, where practicable.

Continue to implement procedures to enable the Community Access Committee or representative to review proposals for redevelopment and new work projects.

Progressive CAC Access Officer ELT Planning Officer Engineering Technical Officer

Investigate options for the capacity of new systems of IPM and CAMS to include a pathway for all plans to be checked past the Community Access Committee or representative, as a matter of course.

June 2014 Integrated Planning – Senior Project Officer ELT Access Officer

Ensure Community Access representation on any internal working groups, such as Project Management Groups, that may be formed in the City of Bunbury.

Progressive Integrated Planning Officer ELT



Access Officer

Where necessary keep aware of Executive Updates and alert appropriate staff for the inclusion of the Access Committee in the consultation stage of planning.


7. Ensure that there is adequate ACROD parking to meet the demand of people with disability in terms of quantity and location.

Conduct audits and surveys of ACROD bays at City facilities, including the South West Sports Centre, the Bunbury Wildlife Park, BREC and City parks and playgrounds.

Annually Parking Coordinator Access Officer

Continue with liaison and collaboration with the parking coordinator on providing improvements to ACROD parking in the City, as required, in conjunction with the Community Access Committee.

Progressive Parking Coordinator Access Officer CAC

Parking Coordinator to continue to have regular involvement in Community Access Committee meetings.


Investigate special considerations/ options for people with vision impairment/their carers – collaborate further with vision impaired support groups and organisations.

June 2014 Parking Coordinator Access Officer CAC

Investigate specific locations to provide more drop-off, pick-up bays throughout Bunbury and the CBD.

June 2016 Parking Coordinator Access Officer

Work with Events team to investigate suitable quantity and location ACROD bays required for events.

Progressive Events Officer Access Officer

Liaise with management of City leased premises such as the Stirling Street Arts Centre, to establish if they would like their car parks monitored by the rangers and parking departments (i.e. in regular patrol routines). Establish if they would like to be provided contact details of parking departments/ Rangers to call direct when ACROD bays are being parked in.

June 2013 Access Officer Parking Coordinator Rangers

Create awareness in the community that responding to ACROD bay calls for monitoring are a high priority by the City of Bunbury, subject to staffing availability.

June 2013 and progressively

Access Officer Media and Communications Officer Parking Coordinator



Continue to liaise with private shopping centres regarding the prioritisation of ACROD bays, regarding information obtained through the Community Access Committee.


8. Provide safe and accessible linkages between bus stops and destinations throughout Bunbury.

Liaise with Assets and Infrastructure Department regarding the completion of audit of existing arterial pathways to determine type, conditions and barriers.

June 2013 Access Officer Asset and Infrastructure Officer

Survey well-used linkages between bus stops and destinations throughout Bunbury and the CBD, for continuous safe and accessible lines of travel to destination, and liaise with the Public Transport Authority.

Progressive Access Officer Engineering Technical Officer Director Works & Services

Liaise with/ lobby the Public Transport Authority to provide a regular and consistent connecting bus / shuttle service with train station for when the train arrives.

June 2014 Access Officer Engineering Technical Officer Community Development Officer

Consult wheelchair and gopher users, as well as people with vision impairment, to determine most used points of origin and destination.

June 2013 Access Officer CAC

Community Access Officer to work with Engineering Department on reviewing 10 year plan and making improvements to paths and intersections annually.

Annually Access Officer Engineering Technical Officer Director Works & Services

Investigate options for installing footpaths going from College Row School; also options for footpath connections at Minninup Shopping Centre.

June 2014 Access Officer Engineering Technical Officer

Investigate options for a community bus to drop off to locations within the City of Bunbury such as doctor’s surgeries.

June 2013 Access Officer Community Development Team Leader



Provide more gopher-friendly pathways throughout Bunbury, including at the train station (liaise with the Public Transport Authority).


Director Works & Services Engineering Technical Officer

Investigate options for installing footpaths near the Forum, King Road and Oleander Road.

June 2014 Director Works & Services Engineering Technical Officer

Investigate providing a public telephone at the train station, including liaison with the Public Transport Authority and Telstra.

June 2014 Access Officer Engineering Technical Officer Visitor Centre Manager

Ensure Visitor Centre communicates with future visitors regarding information about where the train station is located in Bunbury.

June 2013 Director CCS Visitor Centre Manager Access Officer

Investigate whether information can be printed on train tickets about the location of the train station.


9. Improve access to the beach and the sea, including marine facilities and boat ramps, for people with disability.

Investigate methods for providing access. June 2014 Access Officer CAC

Implement a strategy to provide access. June 2015 Access Officer Engineering Technical Officer CAC

Investigate options for improving accessibility of marine facilities, in particular boat ramps and floating pontoons (investigate Hillary’s marina).

June 2015 Access Officer Engineering Technical Officer CAC Director Works & Services



Liaise with local sailing and fishing clubs, as well as people with disability, for priorities in improving access.


Consider more accessible options leading down to Back Beach near Extensions, and Hungry Hollow. Provide better directional signage to the ramps.

June 2015 Access Officer Engineering Technical Officer


OUTCOME 3

People with disability receive information from the City of Bunbury in a format that will enable them to access the information as readily as other people are able to access it. Barriers Identified:

Information relating to the City’s services and facilities is not always available in appropriate formats for people with disability.

o E.g.: written information is often too complex or not in appropriate font sizes o Information may not be “visual” enough; having too much text and not enough icons.

Information about accessible features is not always provided on event promotional material, which leads to a lack of knowledge in the community as to whether events are going to be accessible.

The City of Bunbury websites may not currently meet best practice standards and guidelines for accessibility.

Clear signposting and pathway markings to communicate the placement of City facilities and services are not always in place.


1. Provide information and documentation in alternative formats for important information, and on request for other information

Consult with key stakeholders. June 2013 and then progressively

Access Officer CAC

Review the effectiveness of the documentation currently being used.


Access Officer CAC Marketing Officer

Prioritise highly important over less important information, and publish highly important information in alternative formats.


Access Officer CAC Marketing Officer

Investigate the use of Arial size 12 font for all Council and City documents and correspondence.


Marketing Officer Manager Information Services

Allocate budget for alternative format production and staff training.


Access Officer Community Development Team Leader



Finance Officer Office of the CEO

Utilise tourist radio to promote accessible features/locations in Bunbury.


Access Officer Marketing Officer Communications Officer

Provide maps promoting accessible features throughout Bunbury, at the Visitors Centre and other important locations; have them accessible after hours. Have the map easily downloadable from the City of Bunbury website (increased pictures reduce text).

June 2014 Access Officer Marketing Officer

Provide better awareness of accessible information such as accessible maps and events.


Access Officer Marketing Officer Events Officer

Include accessible map in mail-out of newsletters such as those that come from the library, or City Beat newsletter.


Access Officer Marketing Officer

Provide more universal signage throughout the City with the use of the universal access symbol.


Access Officer Marketing Officer Director CCS Director Works & Services

2. Improve community awareness that Council information to be made available in alternative formats upon request.

Ensure all new public documents carry a notation regarding availability in alternative formats.



Advise the community via the local newspaper, City Beat Newsletter, disability group newsletters and other already existing mail-outs that alternative formats are available.



Advertise alternative options on the front page of the City of Bunbury website.





3. Improve staff awareness of accessible information needs and how to obtain information in other formats.

Conduct Access and Inclusion Policy training and include in induction of new staff.


Access Officer

Ensure all customer service staff attend training opportunities in serving customers who have hearing or vision impairment, and intellectual disability.


Access Officer

4. Ensure that the City’s website meets contemporary good practice and guidelines for accessibility.

Website redevelopment to incorporate best practice guidelines for accessibility, such as picture text, easy navigation.

In line with website redevelopment 2013

Access Officer Marketing Officer Manager Information Services

Include best practice guidelines for all City of Bunbury websites, including library and South West Sports Centre.


Access Officer Marketing Officer Manager SWSC

Ensure all forms and information brochures are available electronically.




OUTCOME 4

People with disability receive the same level and quality of service from City of Bunbury staff as other people receive from City staff. Barriers Identified:

City staff and volunteers dealing with the public may not have the knowledge or confidence to communicate appropriately with individuals that do not communicate using speech and/or vision.

City staff and volunteers may not have the appropriate knowledge or experience to communicate appropriately with people with non-physical disability.

City staff in recreational facilities dealing with the public may not have the knowledge or confidence to adapt programs to cater for the needs of people with disability.

City facilities and services may not be equipped with access enhancing technology and equipment that can enable people with diverse ability to be assured of equal rights and opportunities

There may be inconsistent customer service in businesses throughout Bunbury.

Strategy Tasks Task Timeline Responsibility

1. Improve awareness of disability and access issues on an ongoing basis for all staff and contractors.

Include access and awareness training for all City of Bunbury staff and councillors at induction.


Investigate and research disability associations for latest research on training and initiatives in the field of service delivery.


Provide staff with resources that they can use to increase their own awareness.


Provide a paragraph summary of the DAIP with a web link to the officer responsible for large tenders, to provide to contracting companies at the beginning of the year, or with purchase orders, as well as individual smaller tenders. Include in the paragraph some bullet point such as tick and sign (similar with safety section), i.e. 5 or 6 sentences.

June 2013 Access Officer Manager Contracts and Property



2. Improve staff and contractors’ skills, on an ongoing basis, to provide a good service to people with disability.

Provide regular, ongoing training to staff on access and inclusion awareness and best practice customer service delivery to people with disability.

Progressive Access Officer Human Resources

Investigate options for including access and awareness induction training for contractors, including resourcing that is necessary.

June 2017 Access Officer Manager Contracts & Property Human Resources

Provide training options for staff on disability related issues specific to their role.


3. Improve the awareness of new staff and new Councillors about disability and access issues.

Prepare information and plan the establishment of awareness raising in the induction of new staff and new Councillors.


4. Further generate and sustain opportunities for staff awareness of and commitment to disability and access issues.

Ensure that disability access and inclusion information is circulated to all staff and contractors.

Progressive Access Officer Managers

Continue to provide regular information on access and inclusion in the City Beat newsletter.


Provide Disability Access and Inclusion training to relevant staff as required.


Partner with disability organisations to provide opportunities for awareness raising.


5. Ensure department-wide integration of City of Bunbury departments in coordinated and consistent customer service delivery and commitment to access and inclusion.

Ensure regular inter-team and inter-departmental communication about access and inclusion awareness; providing effective accessible and inclusive customer service. Access Officer to also act as a liaison point, e.g. sharing knowledge of recreation facilities in general community, with SWSC managers (i.e. beach wheelchairs, Sail into Life etc).

Progressive Access Officer Manager Community, Culture and Engagement Manager SWSC Manager Libraries and Learning Manager Big



Swamp Wildlife Park

Team Leader Customer Service to incorporate access and inclusion awareness into the Customer Service Strategy, Standards and Pledge.

June 2013 Access Officer Customer Service Team Leader


OUTCOME 5

People with disability have the same opportunities as other people to provide feedback and make complaints to the City of Bunbury. Barriers Identified:

The needs of people with disability may not always be taken into account when developing feedback mechanisms; e.g. written feedback/complaints is not always suitable for a person with disability.

People with disability may not be providing valuable comments, compliments or complaints to Council about a range of issues that affect them as Citizens, because the feedback mechanisms may be inaccessible.

There may be difficulties for members of the public in receiving updates from the City of Bunbury about what is happening with their complaint/ feedback, and response times for complaints and feedback can be lengthy or inconsistent.


1. Ensure that feedback mechanisms are accessible for people with disability.

Continue to provide current feedback mechanisms appropriate for people with disability, including alternative formats and inclusion on website.

June 2014 Access Officer Marketing Officer ELT

Investigate the provision of an obvious icon on City of Bunbury website homepage that can be clicked to provide easy feedback.


Access Officer Marketing Officer Manager Information Services

Continue to survey people with disability on effective feedback mechanisms (including the Community Access Committee), and further develop these mechanisms.

Progressive Access Officer Marketing Officer

Promote the availability of feedback mechanisms through various avenues, including the City Beat newsletter, on an ongoing basis.


Promote the Walk-It Bunbury & Pathway Report Form initiatives as positive examples of focussed feedback.


Provide feedback mechanism process and outcome satisfaction survey forms in alternative formats upon request; DAIP Officer and Customer Service Coordinator to work together to customise the customer feedback form.

Progressive Customer Service Team Leader Access Officer Manager Information



Services

Provide feedback forms/boxes at a range of important locations throughout the city, including the Bunbury Accessible Playground, South West Sports Centre, Libraries etc.

June 2014 Access Officer Landscape Architect

City of Bunbury to continue to provide a DAIP Officer / Community Access Project Officer, as this position is useful for communicating about access issues and assisting the public to provide feedback to Council.

Progressive Community Development Team Leader Director CCS

Provide information on feedback mechanisms in City Beat Newsletter and other media such as website and City Focus Column.


2. Enable staff to facilitate the receipt of complaints from people with disability

Incorporate good practice in handling complaints from people with disability into induction and disability awareness training.


Customer Service Team Leader Director CCS Manager Information Services SWSC Team Leaders Wildlife Park Manager Library Managers Access Officer

Give staff the opportunity to comment on disability related issues at regular team and individual meetings.

Progressive

3. Improve feedback/ complaints mechanisms to

Ensure that the auto-response generated from feedback emails communicates a time-frame for feedback.

June 2013 ELT Records Officer



have consistent and speedy response times, and that expected response times are clearly communicated to people providing the feedback.

Ensure that the people receive consistent feedback about what is happening with their feedback / complaint, including good response times.

June 2013 Access Officer Customer Service Team Leader


OUTCOME 6

People with disability have the same opportunities as other people to participate in any consultation by the City of Bunbury. Barriers Identified:

The needs and requirements of people with disability may not always be taken into consideration when developing consultation plans.

Public transport needs to be taken into consideration when planning consultations.

Community and Council consultations may not always be conducted in facilities with universal access.

Communication of times and facilities of public consultation may not be accessible in a variety of formats. Strategy Tasks Task Timeline Responsibility

1. Continue to promote the consultation processes in place to the community.

Promote the existence, role and activities of the City’s Community Access Committee to the community, and ensure adequate cross-level representation.


Community Access Committee to meet regularly to provide strategic advice to Council, with support from Council staff.


Conduct a review of the City’s community consultation processes and provide guidelines for improving access


Ensure that media releases go to both print and electronic media and are promoted on the website.

June 2013 Access Officer Communications Officer

Ensure people with disability are making strategic decisions, particularly where access and inclusion is concerned.

Progressive Access Officer CAC CCE Manager

2. The City of Bunbury to continue to monitor the DAIP to ensure implementation and satisfactory outcomes.

Community Access Committee to regularly monitor the progress of the plan and be involved in all reviews of the plan.


Cross representation from various relevant City of Bunbury departments in the monitoring of the DAIP in cooperation with the Community Access Committee.

Progressive ELT Managers Access Officer

Consult people with disability using a range of different consultation mediums e.g. focus group, interviews, surveys.

Progressive Managers Access Officer



3. Continue to enable people with disability to access the established consultative process of Council.

Investigate options for presenting questions at Council meetings in alternative formats.


Investigate and implement methods for making the Council meetings more accessible, e.g. to citizens with hearing impaired.


Continue to hold public consultations on familiar/home locations for people with disability; for example, visit support groups at their usual meeting locations for consultation; visit retirees in retirement villages and so on.

Progressive Managers Access Officer

Ensure advertisements for public consultations can be provided in appropriate font sizes for people with vision impairment.

Progressive Managers Access Officer Communications Officer

4. Seek a broad range of views on disability and access issues from the local community on an ongoing basis.

Community Access Committee to actively pursue the views of people with disability on a wide range of issues.


5. Develop a consultation policy for the City that ensures the needs of people with alternative communication requirements are met.

Partner with the Deaf Society and the Blind Association and other relevant disability related organisations for appropriate strategies and procedures to use.


Ensure that the City of Bunbury is receptive to feedback, and ready to act on it.

Progressive ELT Access Officer


OUTCOME 7

People with disability have the same opportunities as other people to access employment, volunteering and work experience opportunities at the City of Bunbury. Barriers Identified:

There may be a lack of communication between the City’s Human Resources Department and Disability Employment Services and the Disability Services Commission.

There may be a lack of innovative work, volunteering and work experience opportunities for people with disability.


1. Ensure employment, volunteering and work experience opportunities are advertised in an accessible manner, and are easily accessible for people with disability.

Review job advertisement template and process for accessibility.

June 2015 Access Officer Human Resources Officer

Review work experience and volunteering policies and procedures for disability access considerations and promote these to Disability Employment Services (DES’) and Disability Services Commission Local Area Coordinators (LACs).

June 2015 Access Officer Human Resources Administration Officer Senior Visitor Centre Officer Senor Library Officer Programs & Community Engagement Manager Wildlife Park

Develop and maintain relationships with DES’ and LACs and use these to advertise vacant positions.

June 2015 Access Officer Manager Human Resources Human Resources Officer

Continue work experience relationship with local schools. Progressive Access Officer Manager Human



Resources

Investigate possibility of work experience relationship with local education support units.

June 2016 Access Officer Manager Human Resources

Investigate viability of accessible traineeship program. June 2016 Access Officer Manager Human Resources

2. Ensure recruitment processes are accessible to people with disability.

Review online job application process for accessibility. June 2015 Access Officer Human Resources Officer

Review recruitment panel training package for disability access considerations.

June 2015 Access Officer Human Resources Officer

Ensure Human Resources Department is kept up-to-date regarding access assistance provisions available for both employers and employees.


3. Ensure that the City of Bunbury is an accessible and inclusive place to work, volunteer and conduct work experience at.

Include a disability access and inclusion component as part of the induction process for all new staff, students and volunteers.


Deliver targeted disability access and inclusion awareness training for staff working with people with disability.


Conduct audit of City workspaces. June 2016 Access Officer Occupational Safety & Health Officer

City of Bunbury Workforce Plan to continue to include provisions on employing people with disability.

Progressive Access Officer Human Resources Department

Analyse position descriptions and consider their realignment to allow for job creation opportunities as required.


Access Officer Human Resources Department

model disability access and inclusion plans of bunbury... · completed and integrated into the gis...

Documents