mobile for business
DESCRIPTION
The majority of people in the UK now own a smartphone. The concept of 'Bringing Your Own Device' opens up many opportunities for businesses and institutions to improve effectiveness by taking advantage of mobile computing, while reducing costs. Waterstons' Ross Dargan & Charlie Hales look at how BYOD can be leveraged to add real business value. They also offer some solutions to the problems that BYOD opens up, such as coping with the fragmentation of mobile platforms, device and app management and the importance of contextually-aware user interface design.TRANSCRIPT
Mobile In Business
Ross Dargan and Charlie Hales
Introduction
What benefits can mobile give your business?
What issues can mobile cause your business?
Mobile in Business
Which Business?
Education
Create better student experience
Distance Learning
Help retain students
CC Image courtesy of sea turtle on Flickr
Education
Device Fragmentation
CC Image courtesy of sea turtle on Flickr
Construction
Reduce build errors
Capture important build info
Capture “Near Misses”
Augmented Reality
CC Image courtesy of mtsofan on Flickr
Construction
Connectivity
Health and safety
CC Image courtesy of mtsofan on Flickr
Healthcare
Reduce medication mistakes
Capture significantly more data
Support care in the community
Lone worker protection
CC Image courtesy of tschoerda on Flickr
Healthcare
Data Protection
Easy Clean Surfaces
BYOD for telehealth
CC Image courtesy of tschoerda on Flickr
Oil and Gas
Reduce mistakes
Improve safety
Improve accountability
Lone worker protection
CC Image courtesy of bike on Flickr
Oil and Gas
Limited Approved Devices
Health and Safety
Connectivity
CC Image courtesy of bike on Flickr
Manufacturing
Reduce downtime
Improve supply chain integration
Improve operational overview
Image courtesy of the Democratic People's Republic of Korea
Manufacturing
IP protection
Device Robustness
Image courtesy of the Democratic People's Republic of Korea
Professional Services
CRM information
Reduce risk
Flexible Working
CC Image courtesy of mrsbluff on Flickr
Professional Services
Data Protection
BYOD
Lost Devices
Auditing of data
CC Image courtesy of mrsbluff on Flickr
Social Housing
Lone workers
Improve customer experience
Reduce maintenance time
Safeguard vulnerable customers
CC Image courtesy of wojtekgurak on Flickr
Social Housing
Data Loss
Device Fragmentation
CC Image courtesy of wojtekgurak on Flickr
Common Issues
Device Fragmentation/BYOD
Data Protection/Device Management
Health And Safety
Connectivity
DEVICE FRAGMENTATIONIssues
Android56%
Windows12%
iOS27%
Blackberry4%
Other1%
UK Smartphone Landscape
Source: http://bit.ly/19d2thf
Targeting Options
What's involved in targeting all these devices?
UI Considerations
Native DevelopmentiOS
Objective C
Xcode
Windows Phone
C#/Visual Basic/F#
Visual Studio
Android
Java
Eclipse
IntelliJ
Native Development
Pros
• Very Fast• Access to all platform
apis• Gets into the app stores• Supports push
notifications
Cons
• In depth knowledge required for each platform
• No code re-use (Expensive)
Responsive/Mobile Website
Pros
• As universal as it gets (so can be cheaper)
• Can access motion sensors
• Can have some offline capabilities
Cons
• Won’t get in the store• Cant do push notifications• Must be aware of limited
connectivity• Cant do any background
work• Can’t access camera*,
NFC or other senors• Hard to make look native
Hybrid Applicationsaka PhoneGap/Cordova
Pros
• Supports a lot of platforms
• Supports most sensors• Can get in the app store• Supports push
notifications
Cons
• Very slow on most platforms
• Expect to spend a lot of time on optimisation
• Never looks truly native (often doesn’t even try)
• Very high abstractions
Cross CompilationAKA Xamarin
Pros
• Totally native experience to end use
• All the benefits of native application
• Fix code in a “core” library and it’s fixed on every platform
Cons
• You still need to know how to do native development
• Additional licensing costs
• Very Low level abstractions
DATA PROTECTIONIssues
What is Mobile Device Management?
• Secures, monitors, manages and supports mobile devices of multiple operating systems, service providers and enterprises
• Enabler for users to access internal systems securely from any device and anywhere
• Enables BYOD
BYOD Business Survey
Fully embrace and support12%
Embrace, but user self support
39%
Limited BYOD Strategy
21%
Trialing BYOD18%
Do not support BYOD 10%10%
Source: zkresearch.com
What can MDM do for business?
• Save money– Reduce hardware costs through BYOD– Enable Flexible working
and empower users• Users more productive
• Reduces risk– Where is your data?– Consider this also for existing laptops
Defining the right MDM solution
• What do you want to manage on the device?– Types of devices– PIN– Remote Wipe/Selective Wipe– Data– Apps– Device/App Encryption– Integration with enterprise applications– Multi user profiles– Separation of personal and work data– Internet access
Lots of solutions available
• Dependant on requirements• Leverage what you already have if possible• Exchange Active Sync• SCCM with Intune • Other MDM providers
– SaaS or on-premise– Some examples. Good Technology, Citrix,
MobileIron
HEALTH AND SAFETYIssues
Devices
Zone 0/Intrinsically safe
Explosive Environment which is continuously (or frequently) present
Zone 0
• Basically it means low power• Only going to get small screen devices
Zone 0
• ATEX INTERMEC CK32• £1,800 (was closer to £4k)• 1.08KG• Microsoft® Windows Mobile® 5.0• END OF LIFE…
Zone 1
Explosive environment is likely to occur during normal operation occasionally
Zone 1
• i.roc® Ci70 –Ex• 900 grams• Windows Embedded Handheld
6.5.3• Supports a wide rang of add ons
(RFID/Scan Handles etc)
Zone 2
Explosive environment is not likely to occur normally, and if it does it will only be for a
short period
Zone 2
• Getac Z710• Android Tablet £1,400• 800 grams• Supports lots of add-ons (RFID etc)
Zone 2
• XCRiPad• £1090 + iPad• 1.5 Kg
No Zone
• Getac F110• Weight: 1.39 kg• Runs windows 8• Warranty to cover against
drops, shocks, spills, vibration, dust and liquid
Strong Cases
• Griffin Survivor• £25• For iPad/iPhone• 700 grams
• OtterBox• £15-£35• For iPhone/iPad• 850 grams
“Other” solutions
photo by iMedicalApps.com
The iPad is inserted into an X-ray cassette sterile bag. The top is cut off, folded back and clamped with a hemostat, allowing the iPad to be used in the sterile environment
http://goo.gl/mIfQmn
Health and Safety
Safe Environments
CONNECTIVITYIssues
Connectivity Options
Options
• Satellite• 3/4G over APN• EFM• Ethernet• FDSL/FTTC• Wifi Deployment
Things to consider
• How permanent• How many people• Will black spots appear
Connectivity
Write apps to work offline for periods
ConclusionMobile can bring huge benefits
ConclusionMobile can bring huge benefits
There are issues
ConclusionMobile can bring huge benefits
There are issues:-
Device Fragmentation/BYOD
Data Protection/Device Management
Health And Safety
Connectivity
ConclusionMobile can bring huge benefits
There are issues:-
Device Fragmentation/BYOD
Data Protection/Device Management
Health And Safety
Connectivity
But we can solve all of them
Questions