mFSESolution for On-site Service Engineers

mobile Field Service Engineer App

KloudDataKloudDataKloudDataSmart Agile Enterprise

Enterprise Mobility is Making a Differencein Field Service Management

Innovations in the field of enterprise mobility and its applications are opening new doors of

opportunities and profits for field service organizations. They can now explore newer possibilities,

re-examine old problems and redefine customer satisfaction and workflow efficiency from a new

angle, brought by 'service-led differentiation'. A remarkable scope of improvement can be created

in customer servicing if the field service engineers would have access to critical data. These may

include customer service requirements, inventory records and status, work order history, job

assignments, schedules and equipment history, which are stored in ERP and CRM systems.

Excellent customer support is something that sets a company apart from others. Field service

management would witness game-changing efficiencies with relevant and ready-to-use mobile

applications that can lead companies to grow revenues, reduce costs, and improve customer

experience and loyalty.

Field service engineers are mostly on the

move and hence they put a lot of efforts in

searching equipment and collating

information to resolve on-time service

requests. Hence, without real-time access

to significant data at the point of action,

field service engineers face all types of

difficulties while collecting and capturing

manual information and feeding the

same into the database. Often it leads to

errors and slows down the process in

which information is available for

decision-making and problem-solving.

Following are the other basic challenges

faced by them:

Real-time Obstacles Faced

by Field Service Engineers

KloudData's mFSE app powered by mUnite Mobile

Appl icat ion Framework de l ivers remarkable

improvements in field equipment servicing, thereby

increasing the rate of problem resolution and customer

satisfaction. mFSE can connect to SAP ERP system

powered by mUnite application framework that extracts

service order data and delivers the same in an intuitive,

easy-to-consume format to the field engineers, whenever

and wherever they may need it.

Value Proposition of mFSE App and its

Benefits

Easy and fast access to timely information from

anywhere, anytime

Field service engineers can resolve problems

more efficiently

Reduce travel time and lower costs as per work

order

Eliminate or decrease the need for paper

based work orders

Easy access to latest inventory information

based on actual usage

Engineers can enter data directly on site

Multi-device strategy

Works in offline and online mode

Low maintenance and support costs

Rapid feature integration

Improves data entry accuracy with no loss of

data

Managing the task and

customers with high

expectations from the quality of

service

Mismanagement in assigning

work orders to the right field

engineers with the right tools for

optimized service delivery

Monitoring the location of field

engineers for on-time customer

support and faster completion of

work requests with less

processing time

Manage rising operational costs

that get worse by inaccurate data

and missing inventory

Track and manage inventory

Material consumption booked on

orders updates inventory

Warranty information

Inventory management

Customer information on map and list

view

Product information

New assignment alert

Option to Accept / Reject

Calendar Sync

Date, Schedule and Completion Time

Customer details

Sorted by Schedule, Status, Priority,

Distance

Task List and Status Indicators display

different colors to denote status of

work

Date, Schedule Time, Completion Time

Field Service Engineer can search for a

spare and place order

List of notifications and service orders

Maximize the Productivity and Effectiveness

of Your Field Service Engineers

Following are the features and functionalities of mFSE App

www.klouddata.com

View equipment and functional

locations

Display technical objects on a map

Display associated documents

Google Maps integration

Display history and characteristics

Technical specifications

mFSE app enables companies to comprehensively confront and solve some of the

strategic and tactical challenges in field service engineering.

Quick Facts

Target Segment

Platform

Backend

Device Support

Role

Life Science, Service Industries

mUnite Mobile Application Framework or SAP Mobile Platform 3.0

SAP ERP

iPad iOS 4.3 and above, Android tablet 4.0 and above

Engineers and Technicians

mFSE App has the capability to transform various field service organizations into more productive

and profitable units that are better positioned to generate revenue, reduce costs and raise

productivity. They can now meet customer demands, influence brand perception and deliver

superior service. Field engineers can not only have access to information anytime, anywhere, but

can also collaborate more closely with cross-functional and cross-border teams.

In a Nutshell

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About KloudData

KloudData is a leading global software solutions and services provider with comprehensive, cutting-edge

capabilities in bringing together Enterprise, Analytics and Mobility technologies to offer high value business

solutions. Our primary focus is to forge a trusted partnership with our clients. KloudData’s solutions and services

help reduce costs, complexities and risks while improving operational efficiency and accelerating business growth

through improved decision making at all levels.

Headquartered in Fremont, CA (USA), KloudData has global offices in Columbia, MD (USA), Bangkok (Thailand),

Nagpur (India), Pune (India), and Mumbai (India) to provide round-the-clock solution and support to its clients.

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To find out how KloudData can help your company, visit us online at www.klouddata.com

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