Mental Health Center of Denver

Mobile Device Management (MDM) Guide Updated 10.4.18

Prior to using any MHCD mobile application, you MUST complete the Mobile Device Management Policy Attestation in RELIAS. If you have not yet done this, please do so at this time.

Relias Sign-In

This guide will help you get the proper applications installed and configured so that you can use your mobile

device to access your work email and other MHCD applications.

• You cannot cut/paste from or take screenshots of MHCD managed applications. • If you do not have a screen lock setup, you will be required to set one up (screen timeout max is 5 minutes). • Some apps may require a PIN or fingerprint verification to protect PHI. • When not connected to a MHCD network, you will be required to use a multi-factor authentication process which

will verify your identity and grant you access to MHCD applications. • If you have not previously set up multi-factor authentication on your device, follow the link below and

complete the steps for the method of your choice. The guides can be found on InSIte in the Information Systems department Public Library, under the Tip Guides & Instructions heading and the Email subtopic.

Two Factor Authentication Guides

General Tips:

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Key Terms: Intune — Microsoft’s Intune Company Portal application is what the organization uses to control access to Microsoft

applications (Outlook, Word, Excel, etc.) and MHCD’s Power Apps applications. This app also allows the organization

to wipe MHCD specific apps and information from a phone or tablet in the event they are lost or stolen.

FAQ’s ………………………..………..………………………………………………………………………………….. Page 2

Installing Intune for Android Devices ..……………………………………………………………………. Pages 3-5

Installing Intune for iPhone’s and iPad’s …………………………………………………………………. Pages 6-7

Installing Outlook for Android Devices ….. ……..……………………………………………………….. Page 8

Installing Outlook for iPhone’s and iPad’s ……………………………………………………………….. Pages 9-10

Table of Contents

FAQ’s

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Q: Will MHCD be able to do a factory reset on my phone in the event it is lost or stolen?

A: Yes, but if your device is lost or stolen we would only delete MHCD data and applications and would not touch

your personal data unless asked to by you. If you leave the organization, again, we would only remove MHCD

applications and data.

Q: Does this apply to my company issued laptop?

A: No, the MDM policy only applies to personal devices used for work functions and company issued phones and

tablets.

Q: Do I have to use the Outlook App for email, or can I use the email app on my phone and link my MHCD account?

A: Yes, in order to comply with HIPAA and protect the PHI of those we serve, you MUST use the Outlook application

if you would like to receive your work email on your mobile device. The process to install the Outlook app on your

device begins on page 8.

Q: What information will MHCD be able to see on my device?

A: Below is a list of what MHCD can and cannot see. Please keep in mind that the MDM policy is being enacted

solely to protect the PHI of the people we serve, while allowing staff to access essential information and applications

containing PHI.

The following 3 pages will guide you through the steps to set up Intune on your android device. For iPhones or iPads, skip ahead to page 6.

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Getting Started (Android)

1 Open the Play Store and search for the Microsoft Intune Company Portal app. Download and install

the application.

2 Open the Intune app and click on Sign in.

3 A Microsoft sign-in page will come up. Enter your MHCD email address and click Next. 4 You will then be redirected to an Okta sign-in page.

Enter your MHCD email address and password and click on Sign In.

Continued on next page

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5 You will then be prompted through multiple screens to allow access for Intune to manage the profile on your device, and what MHCD will have visibility into. Please select Continue, Allow, and Activate where necessary.

Android Setup (Cont’d)

1.

3.

2.

4.

Continued on next page

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Android Setup (Cont’d)

6 If you have a Samsung device you will be prompted to confirm the Samsung Know Privacy Policy, which adds extra security features to your device. Please agree to the terms and click Confirm to continue.

7 On the following screen select your device category. For this instance you will select Android and then

click Done.

8 You have now finished the Intune setup and can select Done to complete the process.

Getting Started (iPhones & iPads)

1 Open the App Store and search for the Microsoft Intune Company Portal app. Download and install

the application.

2 Open the Intune app and click on Sign In.

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3 A Microsoft sign-in page will come up. Enter your MHCD email address and click Next. 4 You will then be redirected to an Okta sign-in page.

Enter your MHCD email address and password and click on Sign In.

5a You will then be prompted through multiple screens to allow access for Intune to manage the profile on your device. Please

select Continue, Allow, and Install where necessary.

1. 2.

Continued on next page

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iPhone & iPad Setup (Cont’d)

5b Step 5 continued. Please select Continue, Allow, and Install as necessary.

3. 4.

6 You will be given a warning that installing the management profile will allow MHCD administrative

rights to manage your corporate data. Click Install and Trust.

7 You will then be taken back to a webpage that Intune has opened and prompted to re-open the

“Comp Portal” (Intune) app. Click Open.

8 Once Intune opens it will prompt for the type of device you are using. Select iOS and click Continue.

9 At this point, the Intune setup is complete and you will see the following screens. Click Continue (if

needed) and then click Done to complete the process.

Outlook Setup (Android)

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1 Download and install the Outlook application from the Play Store. When you open it, click Get Started 2 If you have a personal Microsoft account setup on

your phone, you may be prompted to add that

account automatically. You can uncheck the account

and select Skip, or move on to the next step.

3 On the Add Account screen, enter your MHCD email address and click Continue. 4 Select Skip when prompted to add another account.

Continued on next page

Now that you have the Intune Company Portal application installed, you can proceed with downloading Outlook on your mobile device. For iPad’s or iPhones, skip forward to the page 10.

5 Select Skip on the Focused Inbox screen 6 After you Skip the focused Inbox, you will receive a

prompt stating, “Your Organization protects data in this

app”. Click OK and the app will restart.

Outlook Setup (Android Cont’d)

7 When you relaunch the Outlook you will be prompted to create a PIN number that will be used specifically for

Outlook. Enter and Confirm a PIN number for accessing Outlook (once the PIN is setup, you will be able to use your

fingerprint to access Outlook as well). After your PIN has been created, the Outlook App setup is complete and you

will be taken to your Inbox.

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Outlook Setup (iOS)

1 Download and install the Outlook app from the App Store. The application should have your account ready to setup. Select Add Account.

2 A prompt will ask if you want to add another account. Select Maybe Later.

3 A prompt will appear that indicates the Outlook app is being protected by the organization and that you will need to restart the app to continue. Click OK.

4 Once you restart Outlook you will be prompted to

create a PIN. This PIN will be specific to the Outlook

application. Enter and Confirm a PIN. It cannot be

considered a “simple” PIN (e.g. 1111 or 1234).

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