mobile access - what do libraries want?
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1. Mobile Access What do libraries want? Friday, 01 August 2014 1 Implementing a mobile strategy at the University of Surrey Claire Koch Virtual Support & eServices Developer 2. More users coming to query desks with mobile devices Queries about apps advertised on provider pages Queries about how to use apps More use of Library website via mobile devices Friday, 01 August 2014 2 Background 0 10000 20000 30000 40000 50000 60000 2010-2011 2011 - 2012 2012 - 2013 Mobile access 3. To improve access to our resources and information from any device anywhere Friday, 01 August 2014 3 Our Aim 4. Familiarisation with mobile devices Integration into workflows Wider range of services at desks Professionalism Increased confidence Friday, 01 August 2014 4 Staff Training 5. 170 Providers checked: Friday, 01 August 2014 5 App investigation No mobile provision Mobile optimised site Useful app Other app 6. Friday, 01 August 2014 6 What do students want? Yes If there was an app If it was mobile friendly No Would you access library Resources on your phone/tablet? 7. Friday, 01 August 2014 7 What do students want? Being able to do everything is a good idea, but most of the time it will be just for simple things. as easy as using anything else on my phone. 8. Friday, 01 August 2014 8 What do students want from an app? 9. Change what we can, now, to improve service and access Friday, 01 August 2014 9 Our Approach 10. Friday, 01 August 2014 10 Our Approach Started using QR codes 11. Friday, 01 August 2014 11 Student Approach what we did The Approach Activated the Mobile version of the catalogue 12. Friday, 01 August 2014 12 Student Approach what we did The Approach Made our opening hours and room booking pages mobile friendly 13. Friday, 01 August 2014 13 The Future New Website MySurrey app New technology 14. Find out how your users are/would like to access information Friday, 01 August 2014 14 What have we learnt? Recommendations Identify quick wins. What can you do now? Find out what is happening elsewhere in your institution Try things out Ensure staff are trained and comfortable with technology Dont forget how mobile technology can help you in your workflows 15. Friday, 01 August 2014 15 Claire Koch Virtual Support & eServices Developer firstname.lastname@example.org @claire_joanne Any Questions?