opportunities for mobile enhanced libraries services and collections (jhu libraries assembly)

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Opportunities for Mobile Enhanced Library Services and Collections Tito Sierra, NCSU Libraries JHU Libraries Assembly May 21, 2010

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Presentation about mobile library development delivered at the 2010 Johns Hopkins University Libraries Assembly.

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Page 1: Opportunities for Mobile Enhanced Libraries Services and Collections (JHU Libraries Assembly)

Opportunities for Mobile Enhanced Library Services and Collections

Tito Sierra, NCSU LibrariesJHU Libraries Assembly

May 21, 2010

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Outline

• The Mobile Opportunity• Mobile Library Projects at NCSU• NCSU Libraries Mobile• The WolfWalk Project

• Issues to Consider When Developing Mobile Library Services and Collections

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The Mobile Opportunity

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The Mobile Opportunity

“In the developed world, mobile computing has become an indispensable part of day-to-day life in the workforce, and a key driver is the increasing ease and speed with which it is possible to access the Internet from virtually anywhere in the world via the ever-expanding cellular network.”

— The Horizon Report 2010 Edition(http://wp.nmc.org/horizon2010/)

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The Mobile Opportunity

How prevalent is mobile internet access?

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The Mobile Opportunity

How prevalent is mobile internet access?

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The Mobile Opportunity

How prevalent is mobile internet access?

Approximately 15% to 20% of the U.S. population access the Internet on a

mobile device on a daily basis.

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The Mobile Opportunity

How big is the market for mobile library services?

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The Mobile Opportunity

How big is the market for mobile library services?

Unclear at the moment.

Probably small, but likely to grow.

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Mobile Projects at NCSU

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NCSU Libraries Mobile

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NCSU Libraries Mobile

• A suite of library services

• Optimized to 3 tiers of mobile devices

• Content delivery framework based on MIT Mobile Web

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“MobiLIB” at NCSU (2007)

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NCSU Libraries Mobile (2010)

1. Locations & Hours2. Computer Availability3. Search

• Catalog• Summon

4. Ask Us5. Room Reservations6. GroupFinder7. News & Events8. Webcams9. WolfWalk10. Reserves (coming soon)

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Guiding Principles

Don’t reproduce the library website—distill it to what users might actually use in a

mobile use context.

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Guiding Principles

Save the time of the library user.

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Guiding Principles

Mobile apps are a new thing, so be receptive to new ideas.

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NCSU Libraries Mobile Demo

http://m.lib.ncsu.edu

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Locations & Hours

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Computer Availability

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Catalog Search

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Ask Us

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Webcams

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Implementation Notes

Nearly all of our mobile library services are re-skinned versions of existing web

applications.

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Implementation Notes

Reuse of existing infrastructure lowered development costs and rapid

prototyping possible.

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The WolfWalk Project

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The WolfWalk Project

• A historical guide to NC State campus

• University Archives Photo Collection

• Location-aware• Two versions• Mobile website• iPhone App

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WolfWalk Concept

Make it easy for the NC State campus community to learn about the history of

campus while on campus.

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WolfWalk Concept

Jason Casden, NCSU Libraries

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Todd Kosmerick and Adam Berenbak, NCSU Libraries

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Jason Casden, NCSU Libraries

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The WolfWalk Project Demo

http://m.lib.ncsu.edu/wolfwalk

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Location-aware Collections

How else can the location-aware concept be applied to library collections?

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Location-aware Collections

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Issues to Consider When Developing Mobile Library Services and Collections

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Basic Questions

• What value does the “mobile” aspect of the project add to the user experience with a library service or collection?

• What incentives do users have to access this content on a mobile device, rather than via existing channels?

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Local Factors

• How prevalent is mobile internet and app usage in your user community?

• Are there different patterns of use between undergraduate and graduates?

• Are the mobile opportunities unique to your campus (e.g., medical reference)?

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Implementation Choices

Do you build a platform specific “native app” (e.g., iPhone App, Android App), a

mobile website that works across a range of devices, or both?

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When to Make a Native App

• Charging for it• Creating a game• Using specific locations*• Using cameras• Using accelerometers• Accessing the

filesystems• Offline users

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The Case for Mobile Web Apps

“I believe that unless your application meets one of these native application criteria, you should not create a native application, but should instead focus on building a mobile web application.”

— Brian Fling, “Mobile Design and Development”

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The Case for iPhone Apps

“I am writing to tell you that I think usage and therefore your impact will be minimal if you only have a mobile website. You need to port your website to apps for the Apple and Google App Store. People spend most of their time accessing data on the web through apps.”

— Unsolicited feedback from a WolfWalk user

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Shifting Landscape

• Mobile technology is changing rapidly, making it difficult to plan for what’s next

• New standards and technology are unevenly distributed across platforms

• New interaction models emerging• Location-based Services (e.g.,

Foursquare)• Augmented Reality

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Closing Thoughts

If you plan to work in the mobile space, be prepared to experiment.

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Closing Thoughts

If you plan to work in the mobile space, be prepared to experiment.

The lack of prevalent models makes this work both challenging and exciting.

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Thank you for your time!

Tito Sierra

[email protected]

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More Information

NCSU Libraries Mobile:http://www.lib.ncsu.edu/dli/projects/librariesmobile

The WolfWalk Project:http://www.lib.ncsu.edu/dli/projects/wolfwalk