mktg 1ce ppt ch02 revised

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    Chapter 2 Copyright 2010 by Nelson Education Ltd.. All rights reserved 1

    Understand the

    importance of

    strategicmarketing and

    know a basic

    outline for amarketing plan

    The Nature of Strategic PlanningThe Nature of Strategic PlanningLO1

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved. 2

    LO1

    Strategic Planning

    The managerial process of

    creating and maintaining a fit

    between the organizations

    objectives and resources and

    evolving market opportunities.

    The goal is long-termprofitability and growth.

    Strategic

    Planning

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved. 3

    LO1

    Strategic Marketing Management

    What is the organizations main activity?

    How will it reach its goals?

    THE ANSWER IS A MARKETING PLAN.

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved. 4

    LO1

    Strategic Planning

    A written document that acts as a

    guidebook of marketing activities

    for the marketing manager.

    Marketing Plan

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    Chapter 2 Copyright by Nelson Education Ltd. All rights reserved.22 2 2

    LO1

    Why Write a Marketing Plan?

    Provides a basis for comparison of actual and expectedperformance

    Provides clearly stated activities to work toward commongoals

    Serves as a reference for the success of future activities

    Provides an examination of the marketing environment

    Allows entry into the marketplace with awareness

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    Chapter 2 Copyright by Nelson Education Ltd. All rights reserved.22 2 2

    LO1

    Marketing

    PlanElements

    Marketing Strategy

    Product Distribution

    Price

    Marketing Mix

    Business MissionStatement

    Objectives

    Situation or SWOTAnalysis

    Target MarketStrategy

    Implementation

    Evaluation

    Control

    Promotion

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    Chapter 2 Copyright by Nelson Education Ltd. All rights reserved22 2 2

    REVIEW LEARNING OUTCOMELO1

    The Importance of Strategic Marketing

    WhatWhat

    WhyWhy

    HowHow

    Strategic PlanningStrategic Planning

    Long-term profitability and growthLong-term profitability and growth

    Write a marketing planWrite a marketing plan

    Online

    http://www.dmusic.com

    http://www.dmusic.com/http://www.dmusic.com/
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    Develop an

    appropriatebusiness

    mission

    statement

    Defining the Business MissionDefining the Business MissionLO2

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved. 9

    LO2

    Defining the Business Mission Answers the question,

    What business are we in?

    Focuses on the market(s)

    rather than the good or service

    Strategic Business Units (SBUs)may also have a mission statement

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 10

    REVIEW LEARNING OUTCOMELO2

    Business Mission Statement

    Q: What business are we in?

    A: Business missionstatement

    Too narrowToo broadJust right

    marketing myopiano directionfocus on marketsserved and benefitscustomers seek

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    Describe the

    criteria forstating good

    marketingobjectives

    Setting MarketingSetting Marketing

    Plan ObjectivesPlan ObjectivesLO3

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 12

    Marketing ObjectiveLO3

    A statement of what is to

    be accomplished through

    marketing activities.

    Marketing

    Objective

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 13

    Marketing ObjectivesLO3

    Realistic

    Measurable

    Time specific

    Consistent with and indicatingthe priorities of theorganization

    Our objective is to achieve 10percent dollar market share inthe cat food market within 12

    months of product introduction.

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    Explain thecomponents of

    a situation

    analysis

    Conducting a Situation AnalysisConducting a Situation AnalysisLO4

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved. 16

    LO4

    SWOT Analysis

    South-Western College Publishing

    SS

    WW

    OO

    TT

    Things the company does well.Things the company does well.

    Things the company does not do well.Things the company does not do well.

    Conditions in the external environmentthat favour strengths.

    Conditions in the external environmentthat favour strengths.

    Conditions in the external environmentthat do not relate to existing strengthsor favour areas of current weakness.

    Conditions in the external environmentthat do not relate to existing strengthsor favour areas of current weakness.

    InternalInternal

    ExternalExternal

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved. 17

    LO4

    Environmental Scanning

    The collection and

    interpretation of information

    about forces, events, and

    relationships in the external

    environment that may affect the

    future of the organization or theimplementation of the

    marketing plan.

    Environmental

    Scanning

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 18

    REVIEW LEARNING OUTCOMELO4

    Components of a Situation Analysis

    production costs

    marketing skills

    financial resources

    image technology

    Strengths

    Weaknesses

    IN

    TERNA

    L

    IN

    TE

    RNA

    L

    ENVI

    RONMEN T

    ENVI R

    ON

    MENT

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 19

    REVIEW LEARNING OUTCOMELO4

    Components of a Situation Analysis

    social demographic

    economic

    technological

    political / legal

    competitive

    Opportunities

    Threats

    EX

    TE

    RNAL

    EXTERNA

    L

    ENVI R

    ONMEN T

    ENVIRON

    MENT

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    Identifysources

    of competitive

    advantage

    Competitive AdvantageCompetitive Advantage

    LO5

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved. 21

    Competitive AdvantageLO5

    Competitive

    Advantage

    The set of unique features of a

    company and its products that

    are perceived by the target

    market as significant and

    superior to the competition.

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved. 22

    Competitive AdvantageLO5

    Niche StrategiesNiche Strategies

    CostCost

    Product/ServiceDifferentiation

    Product/ServiceDifferentiation

    Types ofTypes ofCompetitiveCompetitiveAdvantageAdvantage

    Types ofTypes ofCompetitiveCompetitiveAdvantageAdvantage

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    Discuss targetmarket

    strategies

    escribing the Target Marketscribing the Target MarketLO7

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 24

    Marketing Strategy

    LO7

    The activities of selecting and

    describing one or more target

    markets and developing and

    maintaining a market mix that

    will produce mutually satisfying

    exchanges with target markets.

    Marketing

    Strategy

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 25

    Target Market Strategy

    LO7

    Segment the market based on groups with

    similar characteristics

    Analyze the market based on

    attractiveness of market segments

    Select one or moretarget markets

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 26

    Target Market Strategy

    LO7

    Appeal to the entire market

    with one marketing mix

    Appeal to the entire market

    with one marketing mix

    Concentrate on one

    marketing segment

    Concentrate on one

    marketing segment

    Appeal to multiple markets

    with multiple marketing mixes

    Appeal to multiple markets

    with multiple marketing mixes

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 27

    REVIEW LEARNING OUTCOMELO7

    Target Market Strategies

    Entire Market Multiple Markets Single Market

    Target Market Options

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    Chapter 2 Copyright 2010 by Nelson Education Ltd.. All rights reserved 28

    Describe theelements of the

    marketing mix

    The Marketing MixThe Marketing MixLO8

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 29

    The Marketing Mix

    LO8

    A unique blend of product,

    distribution, promotion, and

    pricing strategies designed to

    produce mutually satisfying

    exchanges with a target market.

    Marketing Mix

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 30

    Marketing Mix: The Four Ps

    LO8

    Price

    Promotion

    Place

    Product

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 31

    Marketing Mix: The Four Ps

    LO8

    The starting point of the

    4 Ps

    Includes

    Physical unit

    Package

    Warranty

    Service

    Brand Image

    Value

    Product

    Products can be Tangible goods

    Ideas

    Services

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 32

    Marketing Mix: The Four Ps

    LO8

    Product availability

    where and when

    customers want them

    All activities from rawmaterials to finished

    products

    Ensure products arrive

    in usable condition atdesignated places when

    needed

    Place

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 33

    Marketing Mix: The Four Ps

    LO8

    Promotion

    Online

    http://www.paramount.com

    http://www.warnerbros.com

    http://www.universalstudios.com

    Role is to bring about

    exchanges with target

    markets by:

    Informing

    Educating

    Persuading

    Reminding

    Includes integration of:

    Personal selling

    Advertising

    Sales promotion

    Public relations

    http://www.paramount.com/http://www.warnerbros.com/http://www.universalstudios.com/http://www.universalstudios.com/http://www.warnerbros.com/http://www.paramount.com/
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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 34

    Marketing Mix: The Four Ps

    LO8

    Price Price is what a buyer

    must give up to obtain a

    product.

    The most flexible of the4 Ps-- quickest to

    change

    Competitive weapon

    Price x Units Sold =

    Total Revenue

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 35

    REVIEW LEARNING OUTCOMELO8

    Elements of the Marketing Mix

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 36

    LO8

    Be

    yon

    d

    th

    e

    Boo

    k

    Anatomy of an Ad

    Marketdevelopment =

    sell anti-agingcream tomen (notjust women)

    Ads are

    types ofpromotion

    CompetitiveAdvantage?

    Men =

    target

    market

    Moisturizer =product

    Clive Owen

    [celebrity endorsement]

    = promotion strategy?

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    Chapter 2 Copyright 2010 by Nelson Education Ltd.. All rights reserved 37

    Explain why

    implementation,evaluation, and

    control of the

    marketing plan

    are necessary

    Following Up onFollowing Up on

    the Marketing Planthe Marketing PlanLO

    9

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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved

    Following Up on

    the Marketing Plan

    LO9

    Implementation

    Evaluation

    Control

    Marketing audit is

    Comprehensive

    Systematic Independent

    Periodic http://www.youngbiz.com

    Online

    http://www.youngbiz.com/http://www.youngbiz.com/
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    Chapter 2 Copyright 2010 by Nelson Education Ltd. All rights reserved 39

    REVIEW LEARNING OUTCOMELO9

    Implementation, Evaluation, and Control

    ProductPlacePromotionPrice

    Objectives met?

    Implementation Evaluation

    Audits comprehensive systematic independent periodic

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    Chapter 2 Copyright 2010 by Nelson Education Ltd.. All rights reserved 40

    Identify

    several

    techniquesthat help

    make

    strategic

    planning

    effective

    Effective Strategic PlanningEffective Strategic Planning

    LO10

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    REVIEW LEARNING OUTCOMELO10

    Techniques for Effective Strategic Planning

    EffectiveStrategicPlanning

    EffectiveStrategicPlanning

    Continualattention Creativity Managementcommitment