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Mitel 6800 Series SIP Phones58014472 REV00

4.2.0 RELEASE NOTES

NOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

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Mitel 6800 Series SIP Phones 4.2.0 Release Notes

58014472 REV00 - December 2015

®,™ Trademark of Mitel Networks Corporation© Copyright 2015, Mitel Networks Corporation

All rights reserved

Table of Contents

iii

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Release Notes Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Release Content Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Hardware Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Bootloader Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Important 6800 Series SIP Phone Firmware Upgrade Information . . . . . . . . . . . . . . . . . . . .3Important M685i Expansion Module Firmware Downgrade Information . . . . . . . . . . . . . . . . .3

New Features in Release 4.2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Configuration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Symantec Class 3 Secure Server CA - G4 Intermediate CA Certificate Support . . . . . . . . . .4BroadSoft BroadWorks Xsi Additional Directory Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4BroadSoft BroadWorks Xsi Hide Number Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Support for Manually Opening/Closing Ports 80, 443, and 49249 . . . . . . . . . . . . . . . . . . . . .4

SIP Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Local Mode SCA Behavior Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Addition of LLDP ELIN Parameter Value in From Header . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

UI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5User Interface Redesign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Troubleshooting Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Addition of Reboot Information in Log Files and Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

XML Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5fontMono Root Tag Support for Text Menu and Formatted Text Screen Objects . . . . . . . . .5title Tag Support for Wav.Play Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5touchLaunch Root Tag Support for TextMenu Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Custom Icon Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Configuration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7BroadSoft BroadWorks Xsi Additional Directory Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7BroadSoft BroadWorks Xsi Hide Number Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Support for Manually Opening/Closing Ports 80, 443, and 49249 . . . . . . . . . . . . . . . . . . . .23

SIP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Local Mode SCA Behavior Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Addition of LLDP ELIN Parameter Value in From Header . . . . . . . . . . . . . . . . . . . . . . . . . . 25

UI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26User Interface Redesign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Troubleshooting Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Addition of Reboot Information in Log Files and Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . 30


iv

Issues Resolved in Release 4.2.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Features Currently Not Supported by the 6873i SIP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Contacting Mitel Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

About This Document

1

ABOUT THIS DOCUMENTThis document provides details on new features and/or issues resolved for the Mitel 6800 series (6863i, 6865i, 6867i, 6869i, and 6873i) SIP phones for Release 4.2.0.

For more detailed information about features associated with each phone, and for information on how to use the phones, see your model-specific SIP Phone Installation Guide and the SIP Phone User Guide. For detailed information about more advanced features, see the 6800 Series SIP Phones Administrator Guide and/or the Development Guide XML API For Mitel SIP Phones.

RELEASE NOTES TOPICS

Topics in these release notes include:

• General Information

• New Features in Release 4.2.0

• Additional Information

• Issues Resolved in Release 4.2.0

• Features Currently Not Supported by the 6873i SIP Phone

• Contacting Mitel Support

Notes: 1. This release applies to the phone models mentioned above only.2. Release 4.2.0 is the first release supporting the 6873i SIP phone, the newest addition

to Mitel’s SIP product portfolio.


2

GENERAL INFORMATION

RELEASE CONTENT INFORMATION

This document provides release content information on the Mitel 6800 series SIP phone firmware.

HARDWARE SUPPORTED

This release of firmware is compatible with the following Mitel SIP portfolio products:

• 6863i

• 6865i

• 6867i

• 6869i

• 6873i

BOOTLOADER REQUIREMENTS

This release of firmware is compatible with the following Mitel SIP portfolio product bootloader versions:

• 6863i: Boot2 1.0.0.0 or higher





MODEL RELEASE NAME RELEASE VERSION RELEASE FILENAME RELEASE DATE

6863i Generic SIP 4.2.0 58014540-REV00 December 2015





About This Document

3

IMPORTANT 6800 SERIES SIP PHONE FIRMWARE UPGRADE INFORMATION

IMPORTANT M685I EXPANSION MODULE FIRMWARE DOWNGRADE INFORMATION

If you upgrade your phone to Release 4.2.0 and an M685i Expansion Module is attached, the M685i Expansion Module will also upgrade to align itself with the new UI changes.

If downgrading the phone with an M685i Expansion Module from Release 4.2.0 to a firmware version of Release 4.1.0 (or below), it is required to first downgrade to a Release 4.1.0 Hot Fix or 4.1.0 Service Pack and then to the Release 4.1.0 (or below) firmware version in such scenarios.

This will ensure the UI of the M685i Expansion Module is aligned with the UI at all times.

WARNING: DO NOT ATTEMPT TO UPGRADE YOUR PHONE TO RELEASE 4.2.0 WHEN IN WEB RECOVERY MODE. DOING SO WILL CAUSE YOUR PHONE TO BECOME NON-OPERATIONAL.


4

NEW FEATURES IN RELEASE 4.2.0This section provides the new features in SIP Phone Release 4.2.0. The following table summarizes each new feature and provides a link to more information within this release note. Each feature also specifies whether it affects the Administrator, the User, or the XML Developer.

This table may also provide the documentation location of features that have already been documented in Mitel’s documentation suite. Refer to those documents for more information about the applicable feature.

FEATURE DESCRIPTION

Configuration Features

Symantec Class 3 Secure Server CA - G4 Intermediate CA Certificate Support

(For Administrators)

With Release 4.2.0, the SIP phones now support the validation of the Symantec Class 3 Secure Server CA - G4 intermediate CA certificate.

*New for all phones.

BroadSoft BroadWorks Xsi Additional Directory Support


With Release 4.2.0 the SIP phones now support additional BroadSoft BroadWorks Xsi directories such as Enterprise Common Phone List, Group Directory, and Group Common Phone List.


BroadSoft BroadWorks Xsi Hide Number Support

(For Administrators and Users)

Release 4.2.0 introduces interoperability support for the BroadSoft BroadWorks Xsi Hide Number feature. By turning the Hide Number feature on (found in Options > BroadSoft Call Settings > Hide Number), users are able to place anonymous calls whereby the user’s caller ID will not be displayed on the called party’s phone.


Support for Manually Opening/Closing Ports 80, 443, and 49249


A new parameter ("secure web service") has been introduced in Release 4.2.0 allowing Administrators the ability to manually open or close HTTP/HTTPs ports 80 and 443 as well as port 49249. Closing these ports not only disables users from accessing the Web UI and other services, but will also help nullify web server attacks.


SIP Features

Local Mode SCA Behavior Enhancement


Release 4.2.0 introduces a behavior enhancement when the phone is in Local Mode and is configured for BroadSoft Shared Call Appearance (SCA) functionality. Due to the behavior enhancement, users are now able to make and receive calls in Local Mode even if the SCA subscription expires.


New Features in Release 4.2.0

5

Addition of LLDP ELIN Parameter Value in From Header


An additional value of "2" has been added to the "use lldp elin" parameter. When defined, an "elin=number" value will be added to the From header indicating the call is an emergency call.


UI Features

User Interface Redesign

(For Administrators and Users)

Release 4.2.0 introduces a new contemporary user interface for the 6867i, 6869i, and 6873i SIP phones. The UI has been redesigned to improve clarity and ease-of-use but has also been engineered to ensure the user experience is instantly familiar.

*New for the 6867i, 6869i, and 6873i.

Troubleshooting Features

Addition of Reboot Information in Log Files and Web UI


Information related to the phone reboot process is now available to be reviewed in a new log file as well as the Web UI in Release 4.2.0. When the phone reboots, information regarding the reboot is added to the reboot.log file and can also be viewed in the new System Messages section of the Troubleshooting menu through the phone’s Web UI.


XML Features

fontMono Root Tag Support for Text Menu and Formatted Text Screen Objects

(For XML Developers)

A new root tag "fontMono" has been created allowing XML developers the choice of using either the monotype font or non-monotype font in Text Menu and Formatted Text Screen objects.

For more information, refer to the Development Guide, XML API for Mitel SIP Phones, Firmware 4.2.0.


title Tag Support for Wav.Play Command


A new tag "title" has been created allowing XML developers the choice of displaying the defined title instead of the respective .wav filename when using the AastraIPPhoneExecute Wav.Play command.



touchLaunch Root Tag Support for TextMenu Objects


A new root tag "touchLaunch" has been created allowing for the use of a one-touch selection method for text menu items.For more information, refer to the Development Guide, XML API for Mitel SIP Phones, Firmware 4.2.0.

*Introduced for the 6873i.

FEATURE DESCRIPTION


6

Custom Icon Support


Starting with Release 4.2.0, custom icons can be loaded and displayed on screen for the following XML elements:• TextMenu items.• TopTitle (all UI objects).• PhoneStatus (for the alert icon).



FEATURE DESCRIPTION

Additional Information

7

ADDITIONAL INFORMATION

CONFIGURATION FEATURES

BROADSOFT BROADWORKS XSI ADDITIONAL DIRECTORY SUPPORT

The 6800 Series SIP phones support enhanced Directory functionality allowing for interoperability with multiple directory sources. With Release 4.2.0 the SIP phones now support additional BroadSoft BroadWorks Xsi directories such as Enterprise Common Phone List, Group Directory, and Group Common Phone List in addition to the previously supported Enterprise Directory and Personal Contacts. When configured, the SIP phones will retrieve the respective BroadSoft Xsi directory and add folders to the Directory menu where they can be accessed by users.

Administrators can fully configure the respective Xsi directories by defining the following parameters in the configuration files:

Note: For details on how to use the enhanced Directory please see the 6800 Series SIP Phones Administrator Guide and your respective phone model’s SIP Phone User Guide.

PARAMETER DESCRIPTION

xsi ip Specifies the Xsi Enterprise Directory credentials (if applicable) and IP address or Fully Qualified Domain Name (FQDN) of the Xsi server in the following syntax:

serverorusername:password@server

Note: Xsi credentials defined through the "xsi ip" parameter are only applicable to the Xsi Enterprise Directory feature and not applicable to user-related Xsi features such as Speed Dial 8, Call Logs, Hide Number, and other Xsi directories. Credentials for the user-related Xsi features require encryption and therefore must be entered through the phone’s Options List > Credentials menu.

xsi protocol Specifies the protocol (either HTTP or HTTPs) used for communicating with the Xsi server.

xsi port Specifies the port used for communicating with the Xsi server.

xsi user name Specifies the user name used for authentication of the Xsi account.Can also be configured through the Phone UI, see Entering Username/Passwords and Testing Connections Using the Phone UI on page 16 for details.

xsi personal contacts enabled

Specifies whether or not the BroadSoft Xsi Personal Contacts directory should be enabled to be accessed on the phone.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi enterprise directory enabled

Specifies whether or not the BroadSoft Xsi Enterprise Directory should be enabled to be accessed on the phone.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.


8

xsi enterprise common directory enabled

Specifies whether or not the BroadSoft Xsi Enterprise Common Directory should be enabled to be accessed on the phone.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi group directory enabled

Specifies whether or not the BroadSoft Xsi Group Directory should be enabled to be accessed on the phone.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi group common directory enabled

Specifies whether or not the BroadSoft Xsi Group Common Directory should be enabled to be accessed on the phone.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi personal contacts name

Specifies the folder name of the BroadSoft Xsi Personal Contacts when enabled.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi enterprise directory name

Specifies the folder name of the BroadSoft Xsi Enterprise Directory when enabled.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi enterprise common directory name

Specifies the folder name of the BroadSoft Xsi Enterprise Common Directory when enabled.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi group directory name

Specifies the folder name of the BroadSoft Xsi Group Directory when enabled.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi group common directory name

Specifies the folder name of the BroadSoft Xsi Group Common Directory when enabled.Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 15 for details.

xsi resync time Sets the time of day in a 24-hour period for the IP phone to update the BroadSoft Xsi directories.

xsi resync days Specifies the amount of days that the phone waits between BroadSoft Xsi directory resync operations.

xsi resync max delay Specifies the maximum time, in minutes, the phone waits past the scheduled time before starting a BroadSoft Xsi directory checksync.

PARAMETER DESCRIPTION


9

Configuring Interoperability with BroadSoft BroadWorks Xsi Directories Using the Configuration Files

Use the following parameters to configure interoperability with BroadSoft BroadWorks Xsi directories:

PARAMETER – xsi ip

CONFIGURATION FILESstartup.cfg, <model>.cfg, <mac>.cfg

DESCRIPTION Specifies the Xsi Enterprise Directory credentials (if applicable) and IP address or Fully Qualified Domain Name (FQDN) of the Xsi server in the following syntax:



FORMAT String

DEFAULT VALUE N/A

RANGE N/A

EXAMPLES xsi ip: xsp.xsi.broadworks.netorxsi ip: johndoe:[email protected]

PARAMETER – xsi protocol


DESCRIPTION Specifies the protocol (either HTTP or HTTPs) used for communicating with the Xsi server.

FORMAT String

DEFAULT VALUE http

RANGE httphttps

EXAMPLE xsi protocol: https


10

PARAMETER – xsi port


DESCRIPTION Specifies the port used for communicating with the Xsi server.

FORMAT Integer

DEFAULT VALUE 80 (when protocol used is HTTP)443 (when protocol used is HTTPs)

RANGE Any valid port

EXAMPLE xsi port: 8080

PARAMETER – xsi user name


DESCRIPTION Specifies the user name used for authentication of the Xsi account.

FORMAT <username>@<server>

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE xsi user name: [email protected]

PARAMETER – xsi personal contacts enabled


DESCRIPTION Specifies whether or not the BroadSoft Xsi Personal Contacts directory should be enabled to be accessed on the phone.

FORMAT Boolean

DEFAULT VALUE 0

RANGE 0 (Disabled)1 (Enabled)

EXAMPLE xsi personal contacts enabled: 1


11

PARAMETER – xsi enterprise directory enabled


DESCRIPTION Specifies whether or not the BroadSoft Xsi Enterprise Directory should be enabled to be accessed on the phone.

FORMAT Boolean

DEFAULT VALUE 0


EXAMPLE xsi enterprise directory enabled: 1

PARAMETER – xsi enterprise common directory enabled


DESCRIPTION Specifies whether or not the BroadSoft Xsi Enterprise Common Directory should be enabled to be accessed on the phone.

FORMAT Boolean

DEFAULT VALUE 0


EXAMPLE xsi enterprise common directory enabled: 1

PARAMETER – xsi group directory enabled


DESCRIPTION Specifies whether or not the BroadSoft Xsi Group Directory should be enabled to be accessed on the phone.

FORMAT Boolean

DEFAULT VALUE 0


EXAMPLE xsi group directory enabled: 1


12

PARAMETER – xsi group common directory enabled


DESCRIPTION Specifies whether or not the BroadSoft Xsi Group Common Directory should be enabled to be accessed on the phone.

FORMAT Boolean

DEFAULT VALUE 0


EXAMPLE xsi group common directory enabled: 1

PARAMETER – xsi personal contacts name


DESCRIPTION Specifies the folder name of the BroadSoft Xsi Personal Contacts when enabled.

FORMAT Alphanumeric characters

DEFAULT VALUE Personal Contacts

RANGE N/A

EXAMPLE xsi personal contacts name: Xsi Personal

PARAMETER – xsi enterprise directory name


DESCRIPTION Specifies the folder name of the BroadSoft Xsi Enterprise Directory when enabled.


DEFAULT VALUE Enterprise Directory

RANGE N/A

EXAMPLE xsi enterprise directory name: Xsi Enterprise


13

PARAMETER – xsi enterprise common directory name


DESCRIPTION Specifies the folder name of the BroadSoft Xsi Enterprise Common Directory when enabled.


DEFAULT VALUE Enterprise Common Directory

RANGE N/A

EXAMPLE xsi enterprise common directory name: Xsi Ent. Common

PARAMETER – xsi group directory name


DESCRIPTION Specifies the folder name of the BroadSoft Xsi Group Directory when enabled.


DEFAULT VALUE Group Directory

RANGE N/A

EXAMPLE xsi group directory name: Xsi Group

PARAMETER – xsi group common directory name


DESCRIPTION Specifies the folder name of the BroadSoft Xsi Group Common Directory when enabled.


DEFAULT VALUE Group Common Directory

RANGE N/A

EXAMPLE xsi group common directory name: Xsi Group Common


14

PARAMETER – xsi resync time


DESCRIPTION Sets the time of day in a 24-hour period for the IP phone to update the BroadSoft Xsi directories.This parameter works with TFTP, FTP, HTTP and HTTPS servers.

Notes: • The resync time is based on the local time of the IP phone.• The value of 00:00 is 12:00 A.M.• When entering a value for this parameter using the configuration

files, the value can be entered using minute values from 00 to 59 (for example, the auto resync time can be entered as 02:56).

• Resync adds up to 15 minutes random time to the configured time. For example, if the resync time parameter is set to 02:00, the event takes place any time between 02:00 and 02:15.

• When the language on the phone is set to French or Spanish, you must enter the time in the format "00h00" (configuration files only).

FORMAT hh:mm00h00 (for French and Spanish configuration files)

DEFAULT VALUE 02:30

RANGE hh = 00 to 23mm = 00 to 59

EXAMPLE xsi resync time: 03:24

PARAMETER – xsi resync days


DESCRIPTION Specifies the amount of days that the phone waits between BroadSoft Xsi directory resync operations.

Note: A value of 0 causes the phone to checksync every time the clock reads the proper time. A value of 1 forces the phone to wait 24 hours prior to doing the first checksync.

FORMAT Integer

DEFAULT VALUE 0

RANGE 0-364

EXAMPLE xsi resync days: 1


15

Enabling/Disabling Directories and Renaming Labels Using the Phone UI

Use the following procedure on the phone’s UI to enable/disable directories and rename directory folder labels.

For the 6863i/6865i:

1. Press the key on the phone to enter the Option List.

2. Select Directory.

3. Select External Sources.

4. Navigate to the Directory Source you wish to enable/disable and press the 4 Enter key.

5. Navigate to the State setting and press the 4 Enter key.

6. Select a state (ON or OFF).

7. Press the key or select 4Set.Your selection will be immediately applied to the phone.

8. Navigate to the Label setting and press the 4 Enter key.

9. Using the dialpad keys, enter in a name for the respective directory folder.

10. Select 4Set.Your selection will be immediately applied to the phone.

PARAMETER – xsi resync max delay


DESCRIPTION Specifies the maximum time, in minutes, the phone waits past the scheduled time before starting a BroadSoft Xsi directory checksync.

FORMAT Integer

DEFAULT VALUE 30

RANGE 0-1439

EXAMPLE xsi resync max delay: 20

Note: CSV 1 and 2 are enabled by default. All other Directory sources are disabled by default.


16


1. Press on the phone to enter the Options List.

2. Navigate to the Directory > External Sources option and press the button or Select softkey.

3. Use the 2 and 5 keys to navigate through the list of Directory sources and press the button to enable or disable each one as per your preference.

4. Press the 5 key to navigate to the Enable/Disable tab, and press the 4 key to switch to the Labels menu.

5. Use the 2 and 5 keys to navigate through the list of Directory source labels and using the dialpad keys (or K680i Keyboard if available) enter in a name for the respective directory folders.

6. Press the Save softkey to save your changes.

For the 6873i:


2. Press the Directory icon and then the External Sources icon. A list of directory sources is displayed.

3. Press the respective checkboxes to enable or disable each one as per your preference.

4. Press the right arrow button on the Enable/Disable tab to switch to the Labels menu.

5. Press the respective label field you want to edit and using the on-screen keyboard or dialpad keys enter in a name for the respective directory folder.


Entering Username/Passwords and Testing Connections Using the Phone UI

Before a specific Directory can be loaded, user credentials (i.e. username and password) for each respective external Directory source will need to be entered using the phone’s UI by navigating to the Options > Credentials menu. For the 6867i, 6869i, and 6873i this menu also allows users to test their connection to the external Directory source.

Use the following procedure on the phone’s UI to enter user credentials (and for the 6867i, 6869i, and 6873i test the connection to an external source).




17



2. Select Credentials.

3. Use the 5 and 2 keys to navigate through the list of Directory sources and select 4 Enter.

4. Press the 2 key to navigate to the Enter Username screen and select 4 Enter.

5. Using the dialpad keys, enter in your username and select 4 Set.

6. Press the 2 key to navigate to the Enter Password screen and select 4 Enter.

7. Using the dialpad keys, enter in your password and press the button or select 4 Set.



2. Navigate to the Credentials option and press the button or Select softkey.

3. Use the 3 and 4 keys to navigate to the desired Directory source menu.

4. Press the 2 key to highlight the Username field and using the dialpad keys enter in the username applicable to the Directory source.

5. Press the 2 key to highlight the Password field and using the dialpad keys enter in the password applicable to the Directory source.

6. Press the 5 key to navigate to the respective Directory source tab and repeat Steps 3 to 5 for any other sources you want to configure.

7. Press the 5 key to navigate to the respective Directory source tab, and press the 4 key to until you get to the Test Connection menu.

8. Press the Test softkey to begin testing.A green will appear if there are no issues with the connection to the server. A red ! will appear if issues are found. If there are issues with your connection, please check your username, password, and/or server configuration.


For the 6873i:


2. Press the Credentials icon.

3. Press the left or right arrow buttons on the Directory source tab to navigate to the desired Directory source menu.

4. Press the Username field and using the on-screen keyboard or dialpad keys enter in the username applicable to the Directory source.

5. Press the Password field and using the on-screen keyboard or dialpad keys enter in the password applicable to the Directory source.

6. Repeat Steps 3 to 5 for any other sources you want to configure.


18

7. Press the right arrow button in the Directory source tab until you get to the Test Connection menu.




19

BROADSOFT BROADWORKS XSI HIDE NUMBER SUPPORT

Release 4.2.0 introduces interoperability support for the BroadSoft BroadWorks Xsi Hide Number feature. By turning the Hide Number feature on (found in Options > BroadSoft Call Settings > Hide Number), users are able to place anonymous calls whereby the user’s caller ID will not be displayed on the called party’s phone.

After configuring Hide Number using the Xtended Services Platform, Administrators must enable basic Xsi interoperability on the phone by defining the following Xsi credential parameters:

• xsi ip

• xsi protocol

• xsi port

• xsi user name

Then, to specifically enable the Hide Number feature, Administrators must define the “xsi hide number enabled” parameter in the respective configuration file and users must enter in their username (if required) and password on the phone through the Options > Credentials menu.

Enabling Xsi Hide Number Support Using the Configuration Files

Use the following parameters to enable Xsi Hide Number support:

Note: Refer to the respective Xtended Services Platform documentation for information on how to configure the Hide Number feature on the BroadSoft BroadWorks call manager.

PARAMETER – xsi ip


DESCRIPTION Specifies the Xsi Enterprise Directory credentials (if applicable) and IP address or Fully Qualified Domain Name (FQDN) of the Xsi server in the following syntax:



FORMAT String

DEFAULT VALUE N/A

RANGE N/A

EXAMPLES xsi ip: xsp.xsi.broadworks.netorxsi ip: johndoe:[email protected]


20

PARAMETER – xsi protocol


DESCRIPTION Specifies the protocol (either HTTP or HTTPs) used for communicating with the Xsi server.

FORMAT String

DEFAULT VALUE http

RANGE httphttps

EXAMPLE xsi protocol: https

PARAMETER – xsi port


DESCRIPTION Specifies the port used for communicating with the Xsi server.

FORMAT Integer

DEFAULT VALUE 80 (when protocol used is HTTP)443 (when protocol used is HTTPs)

RANGE Any valid port

EXAMPLE xsi port: 8080

PARAMETER – xsi user name


DESCRIPTION Specifies the user name used for authentication of the Xsi account.

FORMAT <username>@<server>

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE xsi user name: [email protected]

PARAMETER – xsi hide number enabled


DESCRIPTION Enables or disables Xsi Hide Number functionality.

FORMAT Boolean

DEFAULT VALUE 0 (Disabled)


EXAMPLE xsi hide number enabled: 1


21

Entering Usernames/Passwords and Connection Testing

Before the BroadSoft Xsi Hide Number feature can be utilized, user credentials (i.e. username and password) for BroadSoft Xsi will need to be entered using the phone’s UI by navigating to the Options > Credentials menu. For the 6867i, 6869i, and 6873i this menu also allows users to test their connection to the Xsi server.

Use the following procedure on the phone’s UI to enter user credentials and test the connection to the Xsi server.

For the 6863i/6865i


2. Navigate to the Credentials option and press the 4 Enter key.

3. Use the 2 key to navigate to the BroadSoft Xsi option and press the 4 Enter key.

4. Press the 2 key to highlight the Username field and press the 4 Enter key.

5. Use the dialpad keys to enter in your username and press the 4 Set key when finished.

6. Press the 2 key to highlight the Password field and press the 4 Enter key.

7. Use the dialpad keys to enter in your password and press the 4 Set key when finished.

For the 6867i/6869i


2. Navigate to the Credentials option and press the button or Select softkey.

3. Use the 4 key to navigate to the BroadSoft Xsi menu.

4. Press the 2 key to highlight the Username field and using the dialpad keys (or K680i Keyboard if available) enter in your username.

5. Press the 2 key to highlight the Password field and using the dialpad keys (or K680i Keyboard if available) enter in your password.

6. Press the 5 key to navigate back to BroadSoft Xsi tab, and press the 4 key to until you get to the Test Connection tab.

7. Press the 2 key to highlight BroadSoft Xsi and press the button to enable testing on that source.



For the 6873i:


2. Press the Credentials icon.


22

3. Press the right arrow button on the Directory source tab to navigate to the BroadSoft Xsi menu.

4. Press the Username field and using the on-screen keyboard or dialpad keys enter in the username.

5. Press the Password field and using the on-screen keyboard or dialpad keys enter in the password.

6. Press the right arrow button in the BroadSoft Xsi tab until you get to the Test Connection menu.



Enabling/Disabling the Hide Number Feature Using the Phone UI

Use the following procedure on the phone’s UI to enable/disable the Hide Number feature.



2. Select Bsft Call Settings.

3. Select Hide Number.

4. Use the 5 and 2 keys to select either Disable or Enable

5. Press the key or select 4Set.Your selection will be immediately applied to the phone.



2. Navigate to the BroadSoft Call Settings option and press the button or Select softkey.

3. With Hide Number highlighted press the 4 key to move to selection column.

4. Use the 5 and 2 keys to select either Disable or Enable.


For the 6873i:


2. Press the BroadSoft Call Settings icon.

3. With Hide Number highlighted press either Disable or Enable.



23

SUPPORT FOR MANUALLY OPENING/CLOSING PORTS 80, 443, AND 49249

A new parameter ("secure web service") has been introduced in Release 4.2.0 allowing Administrators the ability to manually open or close HTTP/HTTPs ports 80 and 443 as well as port 49249. Closing these ports not only disables users from accessing the Web UI and other services such as XML, BroadWorks Xsi, and custom ring tones, but will also help nullify web server attacks as the ports will not be visible using port scanning software.

By defining the "secure web service" parameter as "1" in the configuration files, Administrators can close TCP ports 80, 443, and 49249 on the phone.

Opening/Closing Ports 80, 443, and 49249 Using the Configuration Files

Use the following parameter to open/close ports 80, 443, and 49249 on the phones:

Notes: 1. Ports 80, 443, and 49249 are open by default.2. Closing ports 80, 443, and 49249 does not have an effect on the HTTP/HTTPs client

service on the phone.3. This parameter takes precendence over the "web interface enabled" parameter.

For example, if the "web interface enabled" parameter is defined as "1" (the Web UI is enabled) and the "secure web service" parameter is defined as "1" (ports 80, 443, and 49249 are closed), users will not be able to access the Web UI. Alternatively, if the "web interface enabled" parameter is defined as "0" (the Web UI is disabled) and the "secure web service" parameter is defined as "0" (ports 80, 443, and 49249 are open), users will not be able to access the Web UI but the ports will still be open and visible.

PARAMETER – secure web service


DESCRIPTION Enables/disables TCP ports 80, 443, and 49249 for web services on the phone.Note: Closing ports 80, 443, and 49249 does not have an effect on the HTTP/HTTPs client service on the phone.

FORMAT Boolean

DEFAULT VALUE 0

RANGE 0 (Disabled - Ports 80, 443, and 49249 open)1 (Enabled - Ports 80, 443, and 49249 closed)

EXAMPLES secure web service: 1


24

SIP FEATURES

LOCAL MODE SCA BEHAVIOR ENHANCEMENT

If the phone is configured for Shared Call Appearance (SCA) functionality whereby the line mode is configured as BroadSoft SCA, the phone needs to send a SUBSCRIBE message to get a dial tone to make a call. If the network device the phone is connected to loses WAN Internet connectivity, the phone transitions into local mode.

In previous releases, the phone would continue to function (make/receive calls) locally when in local mode, but only until the SCA subscription expired. Once the subscription expired, the phone was no longer able to send a SUBSCRIBE message and therefore no dial tone was available to make a call.

In Release 4.2.0. when the phone looses connection and is in local mode with the network device, the phone switches to the generic line mode instead of the BroadSoft SCA line mode. This ensures users are able to make and receive calls as the phone does not need to send the SUBSCRIBE message to get a dial tone to make a call. Once the phone is connected to the the network device again, the phone leave local mode and switches back to its original BroadSoft SCA line mode.


25

ADDITION OF LLDP ELIN PARAMETER VALUE IN FROM HEADER

The Link Layer Discovery Protocol (LLDP) Emergency Location Identification Number (ELIN) feature allows the phone to use the location information found in the Explicit Congestion Notification (ECN) ELIN sent by the switch as a caller ID for making emergency calls.

When "use lldp elin" is enabled (i.e. when defined as "1" - default), if the phone receives location information in ECN ELIN format (10 to 25 numeric string), the phone replaces the caller ID in the From header with the ECN ELIN value and the SIP URI does not change. For example, the From header of a call from 405 at the IP address 192.168.0.20 on port 5060 with an ELIN of 1234567890 would contain:

From: "1234567890" <sip:[email protected]:5060>;tag=929293baab

In Release 4.2.0, Administrators can configure the phones to add an "elin=number" value to the From header indicating the call is an emergency call, by defining the "use lldp elin" parameter as "2". With the "use lldp elin" defined as "2", using the example above, the From header would contain:

From: "1234567890" <sip:[email protected]:5060;elin=1234567890>;tag=929293baab

Enabling the Addition of the LLDP ELIN Parameter Value in the From Header

Use the following parameter to enable the addition of the LLDP ELIN parameter value in the From header:

PARAMETER – use lldp elin


DESCRIPTION Enables or disables the use of an Emergency Location Identification Number (ELIN) received from LLDP as a caller ID for emergency numbers. Additional functionality to add an "elin=number" value to the From header is also available.

FORMAT Integer

DEFAULT VALUE 1 (Enabled)

RANGE 0 (Disabled)1 (Enabled)2 (Enabled and will add an "elin=number" value to the From header indicating the call is an emergency call)

EXAMPLES use lldp elin: 2


26

UI FEATURES

USER INTERFACE REDESIGN

Release 4.2.0 introduces a new contemporary user interface for the 6867i, 6869i, and 6973i SIP phones. Borrowing many best practices from the mobile world, the UI has been redesigned to improve clarity and ease-of-use but has also been engineered to ensure the user experience is instantly familiar.

Highlights of the new UI include:

• To help improve navigational efficiency, avatars and names now take priority over numbers and extensions.

• New color scheme implemented to help improve visual clarity. The use of color is limited to important functions like active buttons, avatars, status, alerts, and warnings. Color is not used as decoration.

• Minimal use of font colors for legibility purposes. The combination of the font colors on the light background provides the UI with a modern, uncluttered, and timeless feel.

• Font sizes take into consideration important information that needs to be seen from across the office as well as more detailed information that is only relevant during interaction at an arms length distance.

• Completely redesigned icon set. UI elements now harmonized to align with all other Mitel products and solutions.

• Re-engineered UI with touchscreen functionality for the 6873i SIP phone including on-screen keyboard integration.

6867i Home/Idle


27

6869i Single Call

6873i Conference Call


28

6873i Directory Search with On-Screen Keyboard

In addition to the aforementioned highlights, the Callers List and Redial List have now been consolidated into the phone’s Call History application. Users can view their missed calls, outgoing calls, received calls, or a list of all calls made to and from their phone using the consolidated Call History application.

6867i Call History


29

6869i Call History

6873i Call History

Note: See your Mitel model-specific SIP Phone User Guide for more details on the new UI.


30

TROUBLESHOOTING FEATURES

ADDITION OF REBOOT INFORMATION IN LOG FILES AND WEB UI

Information related to the phone reboot process is now available to be reviewed in a new log file as well as the Web UI in Release 4.2.0. When the phone reboots, information regarding the reboot is added to the reboot.log file and can also be viewed in the new System Messages section of the Troubleshooting menu through the phone’s Web UI.

The image below is an example of the information System Messages section of the Web UI upon reboot. This same information is logged in the reboot.log file.

The first line of the log details the current date, time, and up time, and the subsequent lines encompass the reboot information (up to nine lines sorted from newest event to oldest). The reboot information encompasses the date and time of the reboot (2015-11-02 09:35:02), the up time (up 3 days), and the reboot code/cause of the reboot (PraxisOptionsRestartScreen::Restart).

The following table lists the reboot codes that are supported in this release and a description of what the codes mean:

REBOOT CODE DESCRIPTION

WEBUI::Restart Reboot prompted by pressing the Restart button in the Operation > Reset > Phone menu of the Web UI or by changing the network configuration settings through the Web UI.

AutoResync::NeedResync Reboot prompted by the processing of a NOTIFY check sync command.

AutoResync::Timeout Reboot prompted due to scheduled auto resync time.

MAINTASK::8021X Reboot prompted due to 802.1x configuration changes.

HQPAR::FIRMWARE_UPGRADE_OK Reboot prompted by the detection of new firmware during boot up.

HQPARS::CFG_ENCRYPTION_KEY Reboot prompted by the detection of vendor configuration file encryption key changes during boot up.

TR69::rebootHandler Reboot prompted by a restart initiated through TR-069.

TR69::FACTORYRESET Reboot prompted by a factory reset initiated through TR-069.


31

HttpDigestLoginAppPraxis::AppActionRestarting (6867i, 6869i, and 6873i)orHttpDigestLoginAppText::LOGIN_RESTARTING(6863i and 6865i)

Reboot prompted by the detection of correct HTTP Digest login credentials.

OPTION::RESET (6867i, 6869i, and 6873i)orResetConfigAction::performAction (6863i and 6865i)

Reboot prompted by erasing the local settings of the phone through the Options menu of the phone’s native UI.

OPTION::FACTORYDEFAULT (6867i, 6869i, and 6873i)orFactoryDefaultAction::performAction (6863i and 6865i)

Reboot prompted by a factory default of the phone through the Options menu of the phone’s native UI.

PraxisOptionsQuestionScreen::Restart (6867i, 6869i, and 6873i)orTUI::mreset (6863i and 6865i)

Reboot prompted by the manual restarting of the phone through the Options menu of the phone’s native UI.

XMLCommand: Reset Reboot prompted by the processing of a Reset XML command.

XMLCommand: FastReboot Reboot prompted by the processing of a FastReboot XML command.

XMLCommand: ClearLocal Reboot prompted by the processing of a ClearLocal XML command.

PHONEAPP::DHCP_NEW Reboot prompted by the IP address of the phone dynamically changing via DHCP.

Note: In this scenario, reboot information is not logged in the syslog, but is displayed on the Error Messages section of the Troubleshooting menu of the phone’s Web UI.

RCS::UpdateFirmware Reboot prompted by a firmware update initiated by the Redirection and Configuration Service (RCS).

Note: In this scenario, reboot information is not logged in the syslog, but is displayed on the Error Messages section of the Troubleshooting menu of the phone’s Web UI.

FirmwardUpgradePage::SetPage Reboot prompted by manually updating the firmware through the Advanced Settings > Firmware Update menu of the Web UI.

REBOOT CODE DESCRIPTION


32

ISSUES RESOLVED IN RELEASE 4.2.0This section describes the issues resolved on the SIP phones in Release 4.2.0.

The following table provides the issue number and a brief description of each fix:

Note: Unless specifically indicated, the resolved issues below apply to the all the 6800 SIP phones.

ISSUE NUMBER DESCRIPTION OF FIX

Configuration

DEF31245/CLN40870 Administrators can now configure the phones to support asymmetrical RTP port handling in Release 4.2.0. By defining the "rtp symmetric port" parameter as "0" (i.e. disabling symmetrical RTP port handling), the phone will accept an RTP stream coming from a different "source" port and send RTP traffic to the caller at the "listening" port.

DEF41010/CLN41048 6865i, 6867i, and 6869i: An issue was observed whereby users were unable to upload a custom ring tone if an expansion module was connected to the phone. This issue has been fixed.

DEF40376/CLN41356 An issue was observed whereby statically configured DNS servers were not being used by the phones after switching from DHCP to a static IP configuration. This issue has been resolved.

SIP

ENH38929/CLN40761 Robustness of the phones were increased in Release 4.2.0 to resolve stability issues observed when the phones received INVITE messages with corrupt Session Description Protocol (SDP) information.

ENH39985/CLN40143 The phone now serializes the sending of REFER event NOTIFY messages in Release 4.2.0. This enhancement was implemented to ensure responses to sipfrag/NOTIFY messages were handled appropriately by the phone after accepting a REFER.

DEF39706/CLN40045 When using the phone with the Metaswitch call manager, if a number was dialed and then immediately canceled using a line configured with SCA functionality, the phone would at times continue to request a line seize. This issue has been resolved.

DEF39821 An issue was observed whereby prior to rebooting, the phone would send a SUBSCRIBE message after unregistering accounts causing internal errors with certain call managers. This issue has been fixed in Release 4.2.0 and the phone now unsubscribes all services for each account and then unregisters all accounts before rebooting.

DEF39873/CLN40022 6867i: With the "display dtmf digits" and "sip out-of-band dtmf" parameters enabled if, during an active call, the user dialed digits very quickly with some digits overlapping, all the digits would display on screen correctly, but some overlapping digits were not sent out in the RTP stream. This issue has been corrected.

Issues Resolved in Release 4.2.0

33

DEF40354/DEF40733/DEF41056/DEF41057/CLN40455

Issues were observed whereby the PUBLISH values for the Inter ArrivalJitter (IAJ), BurstGapLoss, and Round Trip Delay (RTD) parameters detailed in the phone’s RTCP-XR reports were found to be inaccurate in certain scenarios. These issues have been corrected.

DEF40859/CLN41208 6865i: When using the phones in conjunction with the MiVoice MX-ONE call manager and CTI application, if the CTI application sent the phone a NOTIFY with a hold request followed by a NOTIFY with an XML Dial request, the phone placed the first call on hold, but at times attempted to retrieve the call on hold while simultaneously initiating the second call. This issue has been fixed.

DEF40904/CLN41227 When using the phones with the MiVoice MX-ONE call manager, an intermittent stability issue was observed during the log on/log off process if TLS was enabled on the phone. This issue has been resolved.

DEF41365/CLN41467 An issue was observed whereby the expected RTCP-XR PUBLISH packets were not sent by the phone after a previous PUBLISH message received a timeout response from the outbound proxy. This issue has been corrected.

UI

ENH40553 6867i, 6869i, and 6873i: Due to the introduction of the new UI in Release 4.2.0, the default value for the "idle screen font color" parameter has been changed to "blue". Additional valid values include "white" and "black".

ENH40794 6863i and 6865i: An enhancement was implemented in Release 4.2.0 whereby after pressing a key configured with Login functionality ("hotdesklogin" in the configuration files), the dialpad key input mode defaults to numeric characters instead of alphabetic characters.

DEF39257/CLN40054 M685i: With the "blf activity page switch" parameter enabled, an issue was observed whereby the M685i expansion module would switch to the third page of keys instead of the second page when a BLF key on the second page changed status. This issue has been fixed.

DEF39915 6867i and 6869i with M685i: Pressing a speeddial or BLF key on the M685i after pressing the information key (the hard key labeled "i") on the phone did not display the speeddial/BLF information as was expected. This issue has been corrected.

DEF40224 K680i: Entering diacritical characters using the K680i keyboard when the Live Keyboard feature was enabled was not functioning as expected. This issue has been resolved.

DEF40456 With an outgoing call in the ringing state on Line 1, seizing a different line to make a secondary outgoing call did not terminate the call on Line 1 as was expected. This issue has been corrected.

DEF40628 When using the phones in conjunction with the Mitel Telepo platform, an issue was observed whereby the Caller ID of a party who was transferred to the phone via an attended transfer did not update correctly. This issue has been fixed.

DEF40856 An issue was observed whereby information contained in some .csv directory files created previous to Release 4.0.0 were not being loaded by the phone. This issue has been resolved.



34

DEF41272/CLN41372 An issue was observed whereby some phones did not switch the displayed time to account for the ending of Daylight Saving Time (DST) even when DST settings were configured as "automatic". This issue has been corrected.

Audio

ENH41126 A user observed a low-frequency noise when using an analog headset with the phones. Equalization filters for analog headsets were adjusted to eliminate the noise in Release 4.2.0.

ENH41277/ENH41274 To improve audio quality, enhancements have been made in Release 4.2.0 to the handset (applicable to all 6800 series SIP phones) and speakerphone (applicable to the 6867i) equalization filters.

DEF38275 When using the phone with the Mitel Clearspan call manager and on an active call, an issue was observed whereby a dial tone could be heard after initiating a secondary call using a sprecode key and then retrieving the original call. This issue has been fixed.

DEF39849/CLN40202/CLN40768

A brief audio gap was observed at the beginning of a connected call in certain scenarios. This issue has been resolved.

DEF40062 With the "Switch UI Focus To Ringing Line" feature disabled, if a call was on hold and the handset was on the cradle, picking up a secondary incoming call using the handset would incorrectly change the audio path to the speakerphone. This issue has been corrected.

DEF40152 6867i and 6869i: When using the phones with the MiVoice Office 400 call manager, after successfully performing a blind transfer, a busy tone was incorrectly played. This issue has been resolved.

DEF40441 6867i and 6869i: When using the phones with the MiVoice Office 400 call manager, an issue was observed whereby users dialing an external party over a SIP trunk would hear a distorted ring tone. This issue has been fixed.

DEF40775/CLN41155 When the "rtp symmetric port" parameter was defined as "0" (i.e. disabled), one-way audio was observed in certain scenarios when an active call was placed on hold and then retrieved. This issue has been resolved.

DEF41279 6863i, 6865i, 6867i, and 6869i: Analog headset gain adjustments have been made in Release 4.2.0 to help achieve consistency in analog headset volume in relation to the other audio modes.

Network

DEF40528/CLN41158 An intermittent issue was observed whereby the phones did not respond to DHCP offer messages in some VLAN environments where there was a high rate of ARP broadcasts over the network. This issue has been corrected.

XML

DEF40330/CLN40389 M685i: An issue was observed whereby pressing a speeddial key on the M685i expansion module while the phone was playing a .wav file (by means of an “AastraIPPhoneExecute” xml object) did not have the desired response. This issue has been fixed.

Miscellaneous

DEF41440/CLN41442 Due to an uninitialized data error, an intermittent stability issue was observed in some instances upon reboot. This issue has been resolved.


Features Currently Not Supported by the 6873i SIP Phone

35

FEATURES CURRENTLY NOT SUPPORTED BY THE 6873i SIP PHONE

This following table identifies features that are currently not supported by the 6873i SIP Phone in Release 4.2.0. They will be considered for a future release.

FEATURE APPLICABLE PARAMETERS DESCRIPTION

BLF Page Switch blf activity page switch The BLF page switch feature enables the phones to automatically switch the screen focus to a softkey page or M685i expansion module page that has an active BLF key.


36

CONTACTING MITEL SUPPORTIf you have read this release note, and consulted the Troubleshooting section of your phone model’s manual and still have problems, please contact Mitel Support via one of these methods:

North America

• Toll Free at 1-800-574-1611

• Online at http://www.mitel.com/content/mitel-technical-support

Outside North America

Please contact your regional Mitel Technical Support.

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