mission - department of the interior and local...

MISSIONThe Department shall promote

d dpeace and order,ensure public safety,

strengthen capability of local government units through active people participation

and a professionalized corps of civil servantsand a professionalized corps of civil servants.

VISIONThe Department is a

primary catalyst for excellence in local governance

that nurtures self‐reliant, progressive, orderly, safe and globally competitive communities

sustained by God‐centered and empowered citizenry.

POWERS AND FUNCTIONS

1. Assist the President in the exercise of general supervision over localgovernment units;

2. Advise the President in the promulgation of policies, rules, regulationsd th i l i i l l t it dand other issuances on general supervision over local government units and

on public order and safety;

3. Establish and prescribe rules, regulations and other issuancesimplementing laws on public order and safety, general supervision over localgovernments and the promotion of local autonomy and communityempowerment and monitor compliance;

4. Provide assistance in the preparation of national legislation affecting localgovernments, law enforcement and public safety.

5. Establish and prescribe plans, policies, programs and projects to promotepeace and order, ensure public safety and further strengthen theadministration, technical and fiscal capabilities of local government officesand personnel;and personnel;

6. Formulate plans, policies and programs which will meet local emergenciesarising from natural and man‐made disasters;

7. Establish a system of coordination and cooperation among citizenry, localexecutives and the Department, to ensure effective and efficient delivery ofbasic services to the public;

8 O i t i d i i il f th f f li8. Organize, train and equip primarily for the performance of policefunctions, a police force that is national in scope and civilian in character.

ORGANIZATIONAL STRUCTURE

The DILG is divided into two major functional sectors: the Interior and theLocal Government.

The Interior Sector is composed of the National Police CommissionThe Interior Sector is composed of the National Police Commission(NAPOLCOM), the Philippine National Police (PNP), Bureau of FireProtection (BFP), Bureau of Jail Management and Penology (BJMP), andthe Philippine Public Safety College (PPSC).

The NAPOLCOM has branch offices at the regional level while the PNP andThe NAPOLCOM has branch offices at the regional level, while the PNP andBFP have also their respective regional offices and a network of provincial, cityand municipal police offices and fire stations. The BJMP has also its regionaloffices and supervises the city, municipal and district jails.

Th PPSC t th Phili i N ti l P li A d (PNPA) thThe PPSC operates the Philippine National Police Academy (PNPA), thePolice National Training Institute (PNTI), the Fire National Training Institute(FNTI), The National Police College (NPC), and the Jail National TrainingInstitute (JNTI).

The Local Government Sector on the other hand, is composed of thefollowing bureaus, offices and support services: Bureau of Local GovernmentSupervision (BLGS); Bureau of Local Government Development (BLGD);National Barangay Operations Office (NBOO); Office of Project DevelopmentService (OPDS); Public Affairs and Communications Service (PACS); LocalGovernment Academy (LGA); Planning Service (PS), Financial ManagementService (FMS), Legal, Legislative and Liaison Service (LLLS), InformationSystems and Technology Management Service (ISTMS) and AdministrativeServices (AS). The LG Sector has also offices at the regional, provincial, cityand municipal levels.

INTERIOR SECTOR

FUNCTIONS OF THE INTERIOR & LOCAL GOVERNMENT SECTOR

INTERIOR SECTOR

NATIONAL POLICE COMMISSIONThe Napolcom exercises administrative control over the Philippine

National Police and advises the President on all police matters, functions and administration.

It has the following offices: Commission Proper, Planning and Research Service, Personnel and Administrative Service, Legal Service, Inspection Monitoring and Investigation Service, Crime Prevention and Coordination Service, Installations and Logistics Service and Financial Service.

PHILIPPINE NATIONAL POLICEThe PNP enforces all laws and ordinances relative to the protection of

lives and properties, maintains peace and order and takes all necessary steps to ensure public safety.

The PNP has several Directorial Staffs, namely:The PNP has several Directorial Staffs, namely:Directorate for Personnel and Records ManagementDirectorate for IntelligenceDirectorate for OperationsDirectorate for Investigation and Detective ManagementDirectorate for LogisticsDirectorate for Human Resource and Doctrine DevelopmentDirectorate for Human Resource and Doctrine DevelopmentDirectorate for ComptrollershipDirectorate for PlansDirectorate for Police Community RelationsDirectorate for Research and Development

Th PNP l h N ti l S t U it d fThe PNP also has National Support Units composed of:Logistic Support ServiceFinance ServiceHealth ServiceCommunication and Electronics ServiceChaplain ServiceLegal ServiceHeadquarters Support ServiceEngineeringCrime Laboratory

BUREAU OF FIRE PROTECTIONThe BFP is tasked in the prevention and suppression of all

destructive fires; enforcement of the Fire Code; investigation of all causes of fires and Filling the proper complaint.

The BFP has different functional divisions:Administrative; Human Resource Management; Financial ; g ;

Management; Plans and Programs; Intelligence and Investigation; Fire Safety and Enforcement; Logistic and Supply Management.

Support Units and Offices include: Finance Service; Electronic Data Processing; Medical and Dental;

Headquarters Support Service Unit; Special Rescue Unit; Forest Fire ProtectionHeadquarters Support Service Unit; Special Rescue Unit; Forest Fire Protection Office; Transport Fire Protection Office; Human Handling Office; Fire Science and Technology Office; Communication and Electronics; and Arson Laboratory Unit.

The BFP also has Regional office nationwide.

BUREAU OF JAIL MANAGEMENT AND PENOLOGYBUREAU OF JAIL MANAGEMENT AND PENOLOGYThe BJMP exercises supervision and control over all city and

municipal jails. The provincial jails, on the other hand, are under the supervisionof the provincial governments.

It has a Command Group composed of the Chief, BJMP; DeputyChief for Administration; Deputy Chief for Operation; and Chief of DirectorialStaff. It has also a Directorial Staff Group composed of the directorate forHuman Resource and Records Management; Directorate for Operations;Directorate for Logistics; Directorate for Comptrollership; Directorate forProgram Development; and Directorate for Intelligence, Inspection andInvestigation. It has also a Special Staff Group composed of Office of LegalServices; General Services; Accounting Services; Finance Service; SupplyAccountable Officer; Internal Audit; Chaplaincy; Community Relations;Information and Communications Technology; Health and NESJO.

PHILIPPINE PUBLIC SAFETY COLLEGEThe PPSC formulates and implements training programs for the p g p g

personnel of the PNP, Fire and Jail bureaus.

Constitutive Training Agencies:National Police College in Makati CityPhilippine National Police Academy in Silang, CavitePhilippine National Police Academy in Silang, CavitePolice National Training Institute in Calamba, LagunaFire National Training Institute in Calamba, LagunaJail National Training Institute in Bicutan, TaguigNational Criminalistics Research and Training InstitutePPSC has Regional Training Schools in Luzon, Visayas and Mindanao

LOCAL GOVERNMENT SECTOR

BUREAU OF LOCAL GOVERNMENT DEVELOPMENTThe BLGD establishes and prescribes plans, policies, programs and

standards and provides technical assistance to strengthen the administrative fiscalstandards and provides technical assistance to strengthen the administrative, fiscaland technical capabilities of Local Government Units and personnel.

BUREAU OF LOCAL GOVERNMENT SUPERVISIONThe BLGS advises and assists the Secretary in the exercise of the

power of general supervision of the President over Local Government Units,particularly in the formulation and implementation of national laws policies andparticularly in the formulation and implementation of national laws, policies, andstandards concerning local government operations and their personnel.

NATIONAL BARANGAY OPERATIONS OFFICEThe NBOO is responsible for the formulation of policies, plans and

programs that will promote community and citizens participation as well as initiatej b d l i d hprojects on barangay development strategies and approaches.

LOCAL GOVERNMENT ACADEMYThe LGA is responsible for the human resource development

training of local government officials, as well as, officials and personnel of theDepartment including its regional and field offices.

PUBLIC AFFAIRS AND COMMUNICATIONS SERVICEThe PACS is responsible for the formulation and implementation

of plans, programs and projects on public information and communication, publicassistance and in modernization and maintenance of a Department‐widetelecommunications systems.y

OFFICE OF PROJECT DEVELOPMENT SERVICES

The OPDS is responsible for the formulation of innovativeapproaches and strategies designed to promote technical capabilities of Localpp g g p pGovernments.

PLANNING SERVICEThe PS is responsible for providing Department with efficient and

effective service relating to planning, programming, research and statistics.

FINANCIAL MANAGEMENT SERVICEThe FMS is responsible for providing the Department with efficient

and effective staff advice and assistance on budgetary financial and management improvement matters.

INFORMATION SYSTEMS AND TECHNOLOGY MANAGEMENT SERVICEINFORMATION SYSTEMS AND TECHNOLOGY MANAGEMENT SERVICEThe ISTMS is responsible for providing the Department with

adequate and up‐to‐date data and management information inputs, includingmonitoring of all field operations, to serve as basis for effective planning,management and control, policy formulation and decision‐making.

LEGAL LEGISLATIVE AND LAIASON SERVICELEGAL, LEGISLATIVE AND LAIASON SERVICEThe LLLS is mandated to perform the legal opinions to Department

Officials, LGUs/Local Government Officials and the General Public; preparation ofimplementation orders re: Ombudsman, Sandiganbayan, COMELEC, etc. decisions,resolutions or orders, review and preparation of contracts, Memorandum Circularsand conduct investigation on administrative cases involving local elective officialsof provinces, cities, elective city and municipal officials in Metropolitan Manila andDILG personnel, collaborate with the Office of the Solicitor General in addressingcases affecting the Department and perform the highly technical function ofmaking recommendations and drafting of decisions, resolutions and orderspertaining to appeals filed by uniformed and non‐uniformed personnel of PNP,BJMP, BFP and PPSC who were either dismissed, suspended, demoted or dropped, , p , ppfrom the rolls, essentially performs duties and functions like that of a quasi‐judicialbody.

ADMINISTRATIVE SERVICEThe AS is responsible for providing the Department with efficient

and effective services relative to human resource management personneland effective services relative to human resource management, personnel,records, supplies/equipment, general services, employee welfare, security,custodial work and other kinds of service not related with other servicespreviously mentioned.

INTERNAL AUDIT SERVICEThe IAS assists the DILG Secretary in promoting effective, efficient,

ethical and economical operations by appraising the adequacy of internalp y pp g q ycontrols, consistent with the National Guidelines on Internal Control system(NGICS). The IAS is responsible for the conduct of compliance, management andoperations

SPECIAL UNITSPECIAL UNIT

PATROL 117A program designed to get the community actively involved in

preventing crime and report related incidents.

FLOOR OFFICE TEL. NOS.

26th Floor OFFICE OF USEC PANADERO 925-03-47OFFICE OF USEC SANTOS 925-91-14OFFICE OF USEC FERNANDEZ 925-03-57OFFICE OF ASEC AMBOLODTO 925-03-33

25th Floor BLGD-Bureau of Local Government Development 927-78-52BLGS-Bureau of Local Government Supervision 925-11-53

928-91-81

24th Floor NBOO-National Barangay Operation Office 925-03-28OPDS-Office of Project Development Service 926-62-27

929-96-01WSSPMO 925-11-45

23rd Floor AS-Administrative Service 925-03-79CRS-Central Records Section 925-11-26GSD-General Service Division 925-03-65CSC-Civil Service Commission 925-91-13

22nd Floor OASFC-Office of Asec for Finance & Comptrollership 925-03-34PS-Planning Service 925-03-37COA-Commission On Audit 925-03-69FMS-Finance and Management Service 920-49-87

925-03-38ACCOUNTING 929-94-91

927-40-35BUDGET 928-24-47

21st Floor LS-Legal Service 929-49-19IAS-Internal Audit Service 925-65-52PACS-Public Affairs & Communication Service 925-03-49

20th Floor ISTMS-Information Systems & Tech. Mgt. Service 928-80-65(formerly EDPS) 925-03-80

925-03-70

19th Floor OSEC-Office of the Secretary 925-03-31925-88-88

10th Floor PATROL 117 928-72-81

9th Floor DILG CLINICLIBRARY 925-11-52

7th Floor PACC-Public Assistance and Complaint Center 925-03-43

Ground Floor LOBBY GUARD 928-24-36

BUREAU OF LOCAL GOVERNMENT DEVELOPMENT 25th Floor

Monday to Friday ● 8am to 5pm 929.92.35 Fax 927.78.52

ISSUANCE OF MEMORANDUM CIRCULARS (MC)

STEPS TOTAL TIME

(9 wd, 1h & 5m) PERSON-IN-CHARGE REQUIREMENTS

1 Receive and record the request 5 m Staff, Office of the Director Letter request must be received by this Office at least 2 months before the expected issuance of the MC with the following documents/information:

Copy of the specific law or policy

Brief description and objectives of the activity/ event

Name, contact number/s and email address of contact person

2 Review and release to the action officer 5 m Director 3 Prepare the MC and/or letter 2wd Action Officer 4 Review the MC and/or letter 20m Division Chief 5 Sign request for uploading of first final draft of MC 5 m Director 6 Submit to ISTMS for posting in DILG website 7 wd Action Officer

7 Incorporate comments and release 2nd final draft of MC

20m Action Officer

8 Sign for approval of the Secretary 5 m Director 9 Sign MC USLG/Secretary

10 Record and release signed document to the Central Records Section for dissemination

5 m Admin Staff

END OF TRANSACTION Legend: wd – working day/s h – hour/s m – minute/s

SERVICES ARE FREE OF CHARGE

CLIENTS National Government Agencies (NGAs) Local Government Units (LGUs) DILG Regional Offices (ROs) Non-Government Organizations (NGOs) Civil Society Organizations (CSOs) Private/Business Sectors Local Government Units Leagues


Monday to Friday ● 8am to 5pm 929.92.35 Fax 927.78.52 PROVISION OF COMMENTS/INPUTS TO PROPOSED BILLS, NATIONAL POLICIES, SONA, NATIONAL PLANS AND PROGRAMS

STEPS TOTAL TIME (3 wd & 35 m)

PERSON-IN-CHARGE REQUIREMENTS

1 Receive and record the request 5 m Staff, Office of the DirectorLetter request must be received by this Office at least two weeks before the requested date with the following documents/information:

Copy of the proposed bill(s) or national policy

Description and objective of proposed programs or plan

Name, contact numbers and email addresses of contact persons

2 Review and release to the action officer 5 m Director

3 Study/Review/Write comments/inputs to proposed bills / policies / programs/plan

3 wd Action Officer

4 Review and sign comments/inputs 15 m Director

5 Record and release the document for signature of concerned DILG official/s

5 m Staff, Office of the Director

6 Sign the MC USLG

7 Record and release signed document to Central Records Section

5 m Action Officer



CLIENTS House of Representatives (HOR)/Senate National Government Agencies (NGAs) Local Government Units (LGUs) LGU Leagues (ULAP) Non-Government Organizations(NGOs) Private/Business Sectors Civil Society Organizations (CSOs)


Monday to Friday ● 8am to 5pm 929.92.35 Fax 927.78.52 PROVISION OF DATA ON LOCAL GOVERNMENT DEVELOPMENT RELATED INFORMATION

STEPS TOTAL TIME (2h & & 35 m)


1 Receive and record the request 5 m Staff

Office of the Director Letter request must be received by this Office at least one week before the requested date with the following information:

Purpose/utility of the data requested

Name, contact numbers and email addresses of contact persons

2 Review and release to the action officer 5 m Director

3 Prepare the documents 2h Action Officer

4 Submit the document for initial and/or signature 20m Director

5 Release the document to the client 5 m Action Officer



CLIENTS House of Representatives (HOR)/Senate National Government Agencies (NGAs) Local Government Units (LGUs) LGU Leagues (ULAP) Development Partners Local Resource Institutions (LRIs) Non-Government Organizations (NGOs) Civil Society Organizations (CSOs) Private/Business Sectors


Monday to Friday ● 8am to5pm 929.92.35 Fax 927.78.52

PROVISION OF TECHNICAL ASSISTANCE (HANDS-ON TRAINING, COACHING, RESOURCE PERSON) Local Development Planning (formulating/updating of Comprehensive Development Plans (CDP) Community-Based Monitoring System (CBMS) Grassroots Participatory Budgeting Process Cities Infrastructure Investment Prioritization Program (CIIPP) Localizing the Magna Carta of Women Performance Challenge Fund (PCF) Website Administration Local Economic Development (Business Friendly and Competitive LGUs) Others

STEPS TOTAL TIME

(2wd, 1h & 5m) PERSON-IN-CHARGE REQUIREMENTS

1 Receive and record the request 5 m Staff, Office of the Director Letter request must be received by this Office at least a month before the requested date

2 Review and release to the action officer 10 m Director 3 Assess requirements for Technical Assistance (TA) 30 m Action Officer 4 Inform client of the action taken 10 m Action Officer 5 Prepare TA related requirements 2 wd Action Officer 6 Approve the document on resource requirement for the TA 10 m Director 7 Execute the Technical Assistance Action Officer



CLIENTS National Government Agencies (NGAs) Local Government Units (LGUs) DILG Regional Offices Non-Government Organizations (NGOs) Civil Society Organizations (CSOs) General Public


Monday to Friday ● 8am to 5pm 929.92.35 Fax 927.78.52

PROVISION OF INFORMATION ON PROGRAMS/PROJECTS AND POLICIES

STEPS TOTAL TIME

(1h & 25m) PERSON-IN-CHARGE REQUIREMENT

1 Receive and record the request 5 m Staff, Office of the Director Letter request 2 Review and release to the action officer 5 m Director 3 Prepare documents/information 1 hr Action Officer 4 Approve dissemination of documents/information 10 m Director

5 Release documents/information to the client 5 m Action Officer END OF TRANSACTION

Legend: wd – working day/s h – hour/s m – minute/s

SERVICES ARE FREE OF CHARGE.

CLIENTS House of Representatives (HOR)/Senate National Government Agencies (NGAs) Local Government Units (LGUs) LGU Leagues (ULAP) DILG Regional Offices Non-Government Organizations (NGOs) Civil Society Organizations (CSOs) Private/Business Sectors

BUREAU OF LOCAL GOVERNMENT SUPERVISION 25th Floor

Monday to Friday ● 8am to 5pm 925.11.53

REQUEST FOR INFORMATION ON PROGRAMS AND SERVICES CLIENTS Local official/organization (public or private) Ordinary person Situation A: Simple Transaction

STEPS

TOTAL TIME (50m)

PERSON-IN-CHARGE REQUIREMENT

1 Receive and record the request or query and forward the same to action officer

5m Admin Staff Letter request

2 Prepare action to the request/query 30m Action Officer 3 Sign the reply/document 10m Director 4 Release signed communication to Central Records 5m Admin Staff

Situation B: Complex Transaction

STEPS TOTAL TIME

(12 wd, 1h & 20m)PERSON-IN-CHARGE REQUIREMENT


5 m Admin Staff Letter request

2 Conduct fact finding 10 wd Action Officer3 Prepare action or report 1 h Action Officer 4 Recommend approval of the action undertaken/report 10 m Director 5 Sign the document/fact finding report 2 wd USEC/Secretary6 Release signed document to Central Records 5 m Admin Staff

END OF TRANSACTION

Legend wd – working day/s h – hour/s m – minute/s SERVICES ARE FREE OF CHARGE

BUREAU OF LOCAL GOVERNMENT SUPERVISION

25th Floor Monday to Friday ● 8am to 5pm 925.11.53

ISSUANCE OF CERTIFICATE OF APPEARANCE CLIENTS Elective Local Officials Local Government Employees

STEPS

TOTAL TIME (11m)


1 Register in the logbook 2 m Admin Staff Personal appearance Visitor’s slip Valid ID Travel Order

2 Prepare certificate of appearance 5 m Admin Staff

3 Sign the certificate 2 m Asst. Director or Action Officer

4 Release the certificate to the client 2 m Admin Staff END OF TRANSACTION

Legend: wd – working day/s h – hour/s m – minute/s SERVICES ARE FREE OF CHARGE



ISSUANCE OF CERTIFICATE OF INCUMBENCY OF LOCAL OFFICIALS CLIENT Elective Local Officials

STEPS TOTAL TIME (25 m)



5 m Admin Staff Visitor’s Slip

Letter-request indicating purpose 2 Prepare the certification 10 m Action Officer

3 Sign the certification 5 m Director

4 Release the certification to the requesting party 5 m Admin Staff

END OF TRANSACTION Legend: wd – working day/s h – hour/s m – minute/s SERVICES ARE FREE OF CHARGE



ISSUANCE OF TRAVEL AUTHORITY

CLIENTS Local officials Local government employees Situation A: Foreign Trip of Provincial Governors

STEPS

TOTAL TIME (1 wd & 50 m)


1 Receive and record the request and forward the same to action officer

5 m Admin Staff

Letter request stating the purpose, destination and duration of the trip must be received by this office at least 10 days before the travel

Endorsement from the DILG Field Offices Invitation or Acceptance Letter for study and non-

study trip Memo of Agreement for Sister City or Twinning

Partnership purposes Notarized affidavit attesting that no

administrative charge or criminal case has been filed against the applicant

Clearances from Money and Property Accountabilities

Endorsement from NGAs concerned in case of tourism and trade investment purposes

Statement of benefits that will be derived from the foreign trip (for official business)

Accomplished Leave Application form (for personal trip)

2 Evaluate and process the documents 30 m Action Officer

3 Recommend approval of the travel authority 10 m Director

4 Sign the travel authority 1 wd Secretary

5 Release Department authority to Central Records

5m Admin Staff

Legend: wd – working day/s h – hour/s m – minute/s

Situation B: Foreign Trip of: (a) HUC and ICC Mayors (regardless of the nature and duration of the trip) (b) CC and Municipal Mayors, Vice Governors, Vice Mayors, Members of the Sanggunian, Barangay elective officials (on official business, official time, and leave of absence that exceeds 3 calendar months) (c) Local Government Department Head (on official business, official time and leave of absence that exceeds 3 calendar Months) (d) Local Government and Barangay employees (on official business and official time)

STEPS

TOTAL TIME (1 wd & 50m)


1 Receive and record request and forward the same to action officer

5 m Admin Staff

Letter request stating the purpose, destination and duration of the trip must be received by this office at least 10 days before the travel

Endorsement from the DILG Field Offices Endorsement from the LCE Invitation or Acceptance Letter for study and non-study

trip Memo of Agreement for Sister City or Twinning

Partnership purposes Notarized affidavit attesting that no administrative charge

or criminal case has been filed against the applicant Clearances from Money and Property Accountabilities Endorsement from NGAs concerned in case of tourism and

trade investment purposes Statement of benefits that will be derived from the foreign

trip (for official business) Accomplished Leave Application form (for personal trip)

2 Evaluate and process documents 30 m Action Officer

3 Recommend approval of the travel authority

10 m Director

4 Sign the travel authority 1 wd USLG

5 Release travel authority to Central Records

5 m Admin Staff

END OF TRANSACTIONLegend wd – working day/s h – hour/s m – minute/s SERVICES ARE FREE OF CHARGE


Monday to Friday ● 8am to 5pm 925.11.53 EVALUATION OF NOMINEES FOR PERMANENT VACANCY IN THE SANGGUNIAN (Panlalawigan, Panlungsod of HUCs and ICCs) CLIENTS Local Chief Executive Nominee Highest Official or Chairperson of Political Party Concerned

STEPS



1 Receive and record request and forward the same to action officer

5 m Admin Staff

Nomination signed by the highest official of the political party concerned

Certificate of Party Membership of the nominee signed by the highest official of the political party

Personal Data Sheet (CSC Form 212) Certificate of Party Membership of the one who

caused the vacancy as certified by the highest official of the said political party

Certification from the Local Election Registrar as to Party Affiliation of the person who caused the last vacancy

Certification from the DILG Regional Office on the authenticity of the supporting documents

2 Evaluate documents and prepare endorsement 1 wd Action Officer

3 Recommend approval of the endorsement 10 m Director

4 Sign the endorsement 2 wd USLG/Secretary

5 Release endorsement to Central Records 10 m Admin Staff

END OF TRANSACTIONLegend wd – working day/s h – hour/s m – minute/s SERVICES ARE FREE OF CHARGE



ISSUANCE OF CERTIFICATE OF RECOGNITION

STEPS TOTAL TIME

(3 wd, 1h & 25 m) PERSON-IN-CHARGE REQUIREMENTS

1 Receive, record and scan documents/letter request and assign to action officer

15 m Admin Staff

Letter request

SEC Certificate of Registration or Accreditation from the proper government agency

NGO Profile indicating the list of officers, and national or regional network and constituency

Accomplishment Report for the immediate preceding year

Independent Auditor’s Report of Income and Expenditures of the immediately preceding year

Certification from the Philippine Council for NGO Certification, if certified

2 Evaluate documents 1 wd Action Officer

3 Prepare the certificate of recognition 30 m Action Officer

4 Recommend approval of the certificate 10 m Director

5 Sign the certificate of recognition 2 wd USLG/Secretary

6 Record and release to the Central Records Section

30 m Admin Staff

END OF TRANSACTION Legend wd – working day/s h – hour /s m – minute/s SERVICES ARE FREE OF CHARGE

CLIENTS Non-Government Organizations (NGOs)



ISSUANCE OF AUTHORITY TO PARTICIPATE IN ACTIVITIES CONDUCTED BY LG LEAGUES OR LEAGUES FEDERATIONS OF LOCAL ELECTIVE OFFICIALS

STEPS


PERSON-IN-CHARGESTEPS

1 Receive, record and scan documents/letter request and forward the same to action officer

5 m Admin Staff Letter request

Activity Design Justification on the

charging of participation fee, if any

After Activity Report of previously conducted activity (if applicable)

2 Prepare Department issuance 30 m Action Officer

3 Recommend approval of the issuance 10 m Director

4 Sign the Department issuance 2 wd USLG/Secretary

5 Release signed document to Central Records 5 m Admin Staff

END OF TRANSACTION Legend wd – working day/s h – hour/s m – minute/s SERVICES ARE FREE OF CHARGE

CLIENTS League of Provinces of the Philippines League of Cities of the Philippines League of Municipalities of the Philippines Union of Local Authorities of the Philippines Leagues of Elective Local Officials (VGLP, PBMLP, VMLP, PCL, 4-L, NMYL)

OFFICE OF PROJECT DEVELOPMENT SERVICES WSSU, SLRF, PAMANA, DRRM/CCA

24th Floor Monday to Friday ● 8:00am to 5:00pm ● Telefax 929.96.01

ENTERTAIN QUERIES/REQUESTS FOR FINANCIAL ASSISTANCE FOR PROPOSED PROJECTS

CLIENTS Local Chief Executives (LCEs) Elected LGU Officials Representative/staff of Senators/Congressmen Non-Government Organizations General Public

A. For phone-in/walk-in clients inquiring about projects of the OPDS

STEPS TOTAL TIME (30m)


1 Refer to action unit 5 m Admin Staff Visitor's slip Name, contact numbers

and email addresses of contact person

2 Brief client on projects being implemented by OPDS 20 m Action Officer

3 Provide clients with flyers/brochure and other materials on OPDS projects

5 m Action Officer

B. Financial Assistance and other documents

B.1 For walk-in clients with handcarried letters

STEPS TOTAL TIME

(55 m) PERSON-IN-CHARGE

REQUIREMENTS

1 Assess request 10 m Action Officer Written/Verbal request with the name, contact numbers and email addresses of contact person

2 Refer to action unit/other offices 5 m Action Officer

3 Inform client on the options and possible actions on the request

30 m Action Officer

4 Receive and record letter-request 10 m Admin Staff

5 Refer to B.2 for details

B.2 For documents routed through the DILG routing system

STEPS TOTAL TIME

(3 wd, 2 h & 55 m) PERSON-IN-CHARGE REQUIREMENTS

1 Receive and record document and forward the same to the Director

5 m Admin Staff

Letter request must be received by this Office at least 2 weeks before the requested deadline with the following documents/information:

* All attachments indicated in the request

* Name, contact numbers and email addresses of contact persons

2 Provide instruction 15 m Director

3 Review/evaluate the document 30 m Action Officer

4 Prepare response letter/endorsement 1 h to 1 wd Action Officer

5 Review of the action taken 30 m Division Chief

6 Approve or refer for signature 15 m Director

7 Forward letter-response for approval 2 wd USLG/Secretary

8 Record and release the signed document to Central Records

20 m Admin Staff



NATIONAL BARANGAY OPERATIONS OFFICE 24th Floor

Monday to Friday ● 8am to 5pm 925.03.28/925.03.71 Fax: 925.11.37

PROCESSING OF DEATH BENEFIT CLAIMS OF BENEFICIARIES OF BARANGAY OFFICIALS

STEPS



1 Receive and record the request and forward the same to action officer 5 m Admin Staff List of deceased

barangay officials 2 Provide instruction 5 m Director 3 Evaluate and review the request 15-20 m Action Officer

4 Consolidate and transmit the list of death benefit claims to the Financial Management Service

1st week of the ensuing month

Action Officer

END OF TRANSACTION

Legend wd – working day/s h – hour/s m – minute/s


CLIENTS DILG Regional Offices


Monday to Friday ● 8am to 5pm 925.03.28/925.03.71 Fax 925.11.37

ISSUANCE OF CERTIFICATION Legal existence of a barangay Elected or appointed barangay officials

STEPS

TOTAL TIME (1h)



5 m Admin Staff

Visitor’s Slip Letter Request Identification Card Additional requirements, if data is not available:

Oath of Office Appointment Paper Certification from Local

COMELEC Certification from Mayor

countersigned by the MLGOO


3 Evaluate, review the request 10 m Action Officer

4 Prepare the certification for signature, if data is available

30 m Action Officer

5 Sign the certification 5 m Director

6 Record and release the document to the client 5 m Admin Staff

END OF TRANSACTION Legend wd – working day/s h – hour/s m – minute/s SERVICES ARE FREE OF CHARGE

CLIENTS Barangay officials Non-Government Organizations (NGOs) General Public


Monday to Friday ● 8am to 5pm 925.03.28/925.03.71 Fax 925.11.37 ISSUANCE OF:

Authority on the conduct of activities Memorandum Circular/ Policies endorsing nationwide activities, programs, project and activities

STEPS




5 m Admin Staff Letter request must be received by this Office at least 1 month before the expected issuance of the MC/Authority with the following:

Copy of the specific law or policy Brief description and objectives of

the requested MC or activity/ event

Name, contact numbers and email addresses of contact person


3 Evaluate and review the document 2 to 5 wd Action Officer

4 Prepare policy or authority 1 wd Action Officer 5 Recommend for approval of the authority/policy 1 wd Director 6 Approve the authority/policy 2 wd USLG/Secretary

7 Record and release approved document to Central Records 5 m Admin Staff

END OF TRANSACTION



CLIENTS Sangguniang Kabataan National Federation (SKNF) Liga ng mga Barangay (LnB) National Government Agencies (NGAs) Local Government Unit Leagues (LGU-Leagues)



ISSUANCE OF AUTHORITY ON THE CONDUCT OF NATIONWIDE ACTIVITIES

STEPS

TOTAL TIME

(2 wd, 1h & 25m)

PERSON-IN-CHARGE

REQUIREMENTS


5 m Admin Staff

1. Letter request at least 1 month prior

to the conduct of the activity with the following information: Description of the program Objective/s of the program Exact date and venue of the

activity Contact person/s Registration Fee, if any

2. Program of Activities 3. Registration & Accreditation

Certificates


3 Evaluate and review the document 1 wd Action Officer

4 Prepare endorsement 1 h Action Officer5

Recommend for approval of the endorsement 10 m Director6

Approve the endorsement 1 wd USLG

7 Record and release signed endorsement to Central Records

5 m Admin Staff

END OF TRANSACTION



CLIENT Non-Government Organizations (NGOs) Private Organizations



PROVISION OF DATA (FACTS AND FIGURES) ON BARANGAYS AND BARANGAY OFFICIALS

STEPS


PERSON-IN-CHARGE

REQUIREMENTS


5 m Admin Staff 1. Letter Request 2. Visitor’s slip 3. Identification card If data is not available: Refer client to concerned agency

2 Provide instruction 5 m Director 3 Evaluate the requested data 30 m Action Officer

4 Prepare the data 1 wd Action Officer

5 Approve the release of data 10 m Director 6 Record and release the data to client 5 m Admin Staff



CLIENTS National Government Agencies (NGAs) Local Government Units (LGUs) Non-Government Organizations ( NGOs) General Public House of Representatives (HOR) Senate

NATIONAL BARANGAY OPERATIONS OFFICE 24th floor


RESPONSE TO QUERIES ON BARANGAY MATTERS/AFFAIRS

STEPS TOTAL TIME

(2h & 25 MINS) PERSON-IN-CHARGE REQUIREMENT

1 Receive and record the request and forward the same to the Director 5 m Admin Staff Letter addressed to SILG through NBOO Director


3 Evaluate, process and prepare reply 2 h Action Officer

4 Sign the reply 10 m Director

5 Release the reply to the Central Records Section 5 m Admin Staff

END OF TRANSACTION



CLIENTS Barangay Officials Non-Government Organizations (NGOs) Office of the Secretary (OSEC) National Government Agencies (NGAs) Liga ng mga Barangay Sangguniang Kabataan (SK) General Public



RESPONSE TO COMPLAINTS AGAINST BARANGAY OFFICIALS

STEPS



1 Receive and record the request and forward to the Director 5 m Admin Staff Letter-complaint


3 Evaluate, process and prepare reply 1 wd Action Officer

4 Sign the reply 15 m Director

5 Release the reply to the Central Records Section 5 m Admin Staff END OF TRANSACTION

Legend wd – working day/s h – hour/s m – minute/s SERVICES ARE FREE OF CHARGE

CLIENTS Barangay Officials Non-Government Organizations (NGOs) Civil Society Organizations (CSOs) Office of the Secretary (OSEC) National Government Agencies (NGAs) Liga ng mga Barangay (LnB) Sangguniang Kabataan (SK) General Public

PUBLIC AFFAIRS AND COMMUNICATION SERVICE 21st Floor

Monday to Friday ● 8am to 5pm 925.03.45 Telefax 925.03.49

PROVISION OF PUBLIC ASSISTANCE SERVICES

STEPS

TOTAL TIME (3 wd, 1h & 2m)


1 Receive/record documents/phone calls/on-line queries 2 m Action Officer Visitor's slip Letter Request Accomplished

Information Sheet

2 Analyze documents/queries/requests 30 m Head, Public Assistance and Complaint Center (PACC)

3 Refer/endorse for action 30 m Action Officer

4 Follow-up/monitor status of complaint/requests or queries

1 1/2 wd Action Officer

5 Provide feedback to client 1 1/2 wd Action Officer



CLIENTS Walk-in Clients On-line Clients Callers



ISSUANCE OF PRESS RELEASES (PR)

STEPS TOTAL TIME

(1wd, 7h & 25m ) PERSON-IN-CHARGE REQUIREMENTS

1 Receive and record request for Press Release 5 m Admin Staff Letter-request Memorandum Circular Accomplishment Report Project Briefer Success Stories

2 Evaluate materials for news worthiness and provide instruction

20 m ICRD Chief

3 Conduct interviews/coordinate for additional information 4 h Information Officer

4 Draft news/feature stories 4 h Information Officer

5 Review and edit draft PR 1 h ICRD Chief

6 Finalize PR 30 m Information Officer

7 Endorse PR for approval 10 m Director

8 Approve PR 1 h Secretary

9 Disseminate PR to media outlets 20 m Media Coordinator

10 Monitor published and aired PR 4 h Media Coordinator Legend: wd – working day/s h – hour/s m – minute/s


CLIENTS The Media DILG Officials



REQUEST FOR MESSAGE

STEPS TOTAL TIME (4 h & 55m)


1 Receive/ record requests for message 5 m Admin Staff Letter request must be received by this Office at least 2 months before the event with name, contact number/s and email addresses of contact person

2 Evaluate materials and provide instruction 20 m ICRD Chief

3 Coordinate for additional information 2 h Information Officer

4 Draft message 2 h Information Officer

5 Finalize message 10 m Information Officer

6 Endorse message for approval of SILG 10 m Director

7 Record/release the message to the client 10 m Admin Staff



CLIENTS LGUs/Private Organizations/NGOs/NGAs DILG officials General Public



PROVISION OF RELEVANT INFORMATION, EDUCATION AND COMMUNICATION (IEC) MATERIALS

STEPS TOTAL TIME

(45m) PERSON-IN-CHARGE REQUIREMENTS

1 Receive/record request 5 m Librarian/Admin Staff Visitor's slip Letter Request

2 Check availability of Information, Education & Communication (IEC) materials

30 m Librarian/Action Officer

3 Provide IEC materials or refer to other institutions, if necessary 10 m Librarian/Action Officer Legend: wd – working day/s h – hour/s m – minute/s


CLIENTS LGUs National Government Agencies The Media Researchers and Students General Public

CASH SECTION 23rd Floor

Monday to Friday ● 8am to 5pm ● � 925-0379 Issuances and Release of Checks to various claimant

STEPS TOTAL TIME (1 wd & 7m)


1

Receives/reviews/records approved/signed Disbursement Voucher forms and attached documents

2 m

Administrative Staff

Special Power of Attorney (SPA)

Official Receipt (OR) -for Suppliers

2 Assigns and types Check, does check-writing and prepares Advice of Checks Issued and Cancelled (ACIC)

4 m

Administrative Staff

3 For signature/approval by authorized DILG Official

1 wd Authorized signatories

per DO No. 2013-11 dated January 8, 2013

4 Releases Check to concerned clients 1 m Cashier

END OF TRANSACTION Legend: wd - working day/s h - hour/s m - minute/s w - week/s


CLIENTS Supplier/s DILG Employee/s Retiree/s

PROPERTY ACCOUNTS SECTION, GENERAL SERVICES DIVISION/ADMINISTRATIVE SERVICE 23rd Floor

Monday to Friday ● 8am to 5pm ● � 925.1150

INSPECTION AND ACCEPTANCE OF DELIVERIES OF COMMON OFFICE SUPPLIES AND EQUIPMENT CLIENTS: Different requisitioning offices of the Department Procurement Service, DBM Different suppliers

STEPS TOTAL TIME

(8 wd) PERSON-IN CHARGE REQUIREMENTS

1 Checks minimum labeling requirement based on the approved Purchase Order (PO) and Purchase Request (PR)

5 m PAS Staff Approved: 1. PR 2. PO 3. RIS, IAR, ICS

and ARE

2 Conducts visual inspection and physical count against Delivery Receipt of supplier

10 m Technical Property Inspectors and COA

3 Randomly picks samples from deliveries for inspection and testing

10 m Technical Property Inspectors and COA

4

Accepts deliveries and prepares the following; Requisition and Issue Slip (RIS) Inspection and Acceptance Report (IAR) Inventory Custodian Slip (ICS)Acknowledgement Receipt for Equipment (ARE) in the Assets Management System

45 m

PAS Staff

5 Forwards approved documents to Accounting Division for recording of Journal Entry Voucher (JEV)

5 m PAS Staff

6 Forwards ICS and ARE to the end-user for approval 10 m PAS Staff

7 Issues inventory items and/or equipment to requesting office personnel based on approved RIS

15 m PAS Staff



PROPERTY ACCOUNTS SECTION, GENERAL SERVICES DIVISION/ADMINISTRATIVE SERVICE 23rd Floor

Monday to Friday ● 8am to 5pm ● � 925.1150

DISPOSAL OF UNSERVICEABLE EQUIPMENT/PROPERTIES THRU PUBLIC BIDDING CLIENTS: Different offices of the Department Buyers

STEPS TOTAL TIME

(8 WORKING DAYS) PERSON-IN CHARGE REQUIREMENTS

1 Prepares detailed lists of unserviceable properties turned-over by different offices Inventory and Inspection Report of Unserviceable Properties (IIRUP) Waste Material Report (WMR) Pictures of properties/equipment for disposal

3-4 h PAS Staff

Approved: 1. IIRUP/WMR 2. ITB 3. DAC Minutes of

the Meeting 4. Notice of Award

2 Reviews and evaluates documents 1½ h Chief, GSD, & Chief PAS,

PAS Staff

3 Submits documents to COA for Auditor’s signature in the IIRUP 15 m 4 Prepares Appraisal Report 5 wd COA & TWG

5

Prepares Notice of Meeting for the Disposal and Appraisal Committee (DAC)for presentation of Appraisal Report by the Technical Working Group (DAC-TWG) Submits Disposal Program Bid Schedule and, Invitation to Bid of Public Bidding

30 m

PAS Staff

6 Performs secretariat duties in the conduct of public bidding of unserviceable properties by the DAC

1 h PAS Staff

7 Prepares Notice of Award to the declared highest responsive bidder 10 m PAS Staff 8 Assists in the hauling of unserviceable properties to the winning bidder 2 d PAS Staff, TPI and COA



PERSONNEL DIVISION 23rd Floor

Monday to Friday ● 8am to 5pm ● � 920-7918 PROCESSING OF RETIREMENT/SEPARATION APPLICATIONS

STEPS TOTAL TIME

(2w, 1h & 29m) PERSON-IN-CHARGE REQUIREMENTS

1 Receive/record documents from operating units/regional offices

5 m

Action Officer, EMPLOYEE WELFARE &

BENEFITS SECTION (EWBS)

Approved Terminal Leave Application

CO/RO Clearance Service Record Statement of Assets and

Liabilities Latest Appointment NOSA CO/RO Certification of

Force Leave deduction Certification of Leave

Credits audited by COA Employee Leave Card Certification of No

Pending Case (affidavit form)

Authorization to deduct all financial obligations (affidavit form)

Certification of Terminal Leave Benefit Computation by the Chief Accountant

2 Reviews document 5 m 3 Prepares/routes Central Office Clearance 2 w 4 Secures/prepares documents on behalf of the retiree 30 m 5 Prepares/computes retirement claim 10 m

6 Documents reviewed/ initialed by the Section Chief & Chief Personnel Division

5 m

7 Forwards to the AS Director for review/initial 5 m

8 Forwards to the following for review/ signature &/or initial by the Assistant Secretaries

9 Approval by the Undersecretary for Operations 10 Receives approved retirement application 3 m 11 Prepares voucher with attachments 15 m 12 Voucher for review/ initial by the section chief & chief PD 3 m 13 Forwards to AS Director for signature/ initial 3 m

14 Forwards to FMS for processing/request for funding appropriations 10 m

15 Approves retirement voucher (Asec for Administration) 16 Forwards to cash section for cheque preparation

17 Notifies retiree for cheque pick-up 5 m



CLIENTS RETIREES


Monday to Friday ● 8am to 5pm ● � 920-7918 FACILITATION OF GSIS LOAN APPLICATIONS

STEPS TOTAL TIME


1 Assist applicants in loan application via GSIS Kiosk

2 m Action Officer GSIS UMID Card Certification from Accounting

Division Re: Employee has P5,000.00 take home pay

Co-Maker of Loan (for contractual employees)

2

Confirms Loan a.) Policy b.) Consolidated

Permanent

Contractual

1 m

Action Officer

3 Print confirmed loan reports for submission to Accounting Division

3 m Action Officer

END OF TRANSACTION

Legend: wd - working day/s h - hour/s m - minute/s w - week/s


CLIENTS DILG CENTRAL OFFICE ( LG-SECTOR) PERSONNEL


Monday to Friday ● 8am to 5pm ● � 920-7918

PROCESSING OF LEAVE APPLICATIONS/MONETIZATION OF LEAVE CREDITS

STEPS TOTAL TIME


1 Receive accomplished leave application 1 m Admin Staff Accomplished Leave Application Form (SPL & VL) must be filed 5 days before the actual leave

Sick leave application beyond 5 days must attach Medical Certificate with Documentary Stamp

Maternity leave application must attach the following: > Medical Certificate > Central Office Clearance * Paternity leave application must attach Medical Certificate attesting to child birth * Solo parent leave application must attach certified photocopy of Certification issued by the Department of Social Welfare and Development (DSWD) * Monetization of sick leave credits must attach letter request/justification * Calamity leave application must attach certified copy of Declaration of State of Calamity issued by national/local government

2 Review & record in the leave card 2 m Action Officer

3 Compute and reflect the leave balances in leave application 1 m

Action Officer

4 Prepare leave balances certification (for monetization purposes)

2 m

Action Officer

5 Submit leave application for initials 1 m Section Chief, EWBS Assistant Division Chief

6 Certify accuracy of leave balances 1 m Chief

7

Forward original copy of approved leave application to Personnel Transaction Section (PTS) for safekeeping in the 201file

1 m

Admin Staff

END OF TRANSACTION



CLIENTS DILG CENTRAL OFFICE (LG-SECTOR) PERSONNEL


Monday to Friday ● 8am to 5pm � 920-7918 RECRUITMENT & PROMOTION OF PERSONNEL 1ST & 2ND LEVEL

STEPS TOTAL TIME

(1w, 2wd & 7m) PERSON-IN-CHARGE REQUIREMENTS

1 Publish/post notice of vacancies 10wd Action Officer Sub-Selection Board minutes of the meeting

Comparative Assessment of applicants

Updated 212 of applicants PPES for (2) consecutive rating

periods of the candidates Recommendation of the

Director Authenticated copy of CSC

eligibility with official receipt

2 Receive and record proposals from respective sub-selection board

2 m Admin Staff

3 Review proposals as to the correctness, authenticity & completeness of documents.

5 wd Action Officers

4 Schedule Central Selection and Promotions Board (CSPB) Deliberation 1 wd Action Officer

5 Provide secretariat services during CSPB Deliberation 5 wd Action Officers 6 Prepare appointment 10 m Action Officer 7 Prepare transmittal of appointment 10 m Action Officer 8 Sign transmittal 5 m Chief 9 Submit appointment for signature of concerned officials 5 m Action Officer

10 Receive, record and fill-out the effectivity date of signed appointment

5 m Action Officer

11 Prepare transmittal /endorsement and Report of Appointments Issued (RAI) of signed appointment

5 m Action Officer

12 Sign transmittal 5 m Chief

13

Furnish of approved appointment to the following: 1. Civil Service Commission (original) 2. Concerned Office/Director (original) 3. 201 File (original) 4. Budget and Accounting (duplicate)

10 m Action Officer

14 Prepare list of newly appointed personnel for posting/publication

10 m Action Officer

15 Publish/post list of newly hired/promoted personnel in the DILG website and in three (3) conspicuous places within the office premises END OF TRANSACTION



CLIENTS DILG CENTRAL/REGIONAL SUB-SELECTION BOARDS


Monday to Friday ● 8am to 5pm � 920-7918 SELECTION OF PERSONNEL FOR HIRING

STEPS ESTIMATED TOTAL

TIME (1wd & 8m)


1 Publishes vacancies in the DILG website and three (3) conspicuous places in DILG premises

1 wd

Action Officer, PERSONNEL TRANSACTION

SECTION (PTS)

List of Vacancies

2 Receives/records/evaluates application documents 5 m

Application Letter Updated Personal Data Sheet (FORM

212) Photocopy of Transcript of Record Certificate of CSC Eligibility

3 Forwards documents to target offices with vacancy 2 m

4 Receives/records request for conduct of PQE 1 m

END OF TRANSACTION



CLIENTS DILG PERSONNEL APPLICANTS


Monday to Friday ● 8am to 5pm � 920-7918 FACILITATION OF PERSONNEL MOVEMENT

STEPS TOTAL TIME (2wd & 17m)


1 Receives request from operating units/or regional office.

5 m

Action Officer, PERSONNEL

TRANSACTION SECTION (PTS)

2 Prepares endorsement letters to receiving units/regional offices concerned for approval

5 m

3 Prepares Department Order (DO) upon approval/confirmation from receiving unit/office

5 m

4 Department Order for initial by the Chief of the Personnel Division and concerned officials

2 wd Letter request of concerned personnel Recommendation of the Head of Office

or mother unit and the receiving unit

5

Forwards approved DO to Records Section for numbering & dissemination to office/region concerned

2 m

END OF TRANSACTION



CLIENTS DILG PERSONNEL


Monday to Friday ● 8am to 5pm � 920-7918 PRE-QUALIFYING EXAMINATION (PQE)

STEPS TOTAL TIME

(1w & 2m) PERSON-IN-CHARGE REQUIREMENTS

1 Receives letter request from different operating units/regional offices for conduct of PQE

2 m Authorized Examiner,

PERSONNEL TRANSACTION

SECTION (PTS)

Clearance from the AS Director to conduct testing

Setting of testing schedule & venue for the examination

Confirmation of PQE Schedule

2 Releases results to the offices concerned (confidential in nature)

1 w after testing date

3 Receipt of test results by concerned Director/Head of Office

END OF TRANSACTION



CLIENTS DILG PERSONNEL APPLICANTS


Monday to Friday ● 8am to 5pm � 920-7918 FOREIGN SCHOLARSHIPS

STEPS TOTAL TIME

(3wd & 6h) PERSON-IN-CHARGE REQUIREMENTS

1 Receives/records invitations 5 m

STAFF DEVELOPMENT SECTION (SDS)

Updated Personal Data Sheet (FORM 212

Transcript of Records/Diploma

Updated Service Record

Statement of Actual Duties and Responsibilities

Certificates of No Pending: - Admin Case - Service Obligation and

- Nomination to other scholarships Medical Certificate

Indorsement from the Director

2 Prepares/Disseminates Memorandum to appropriate offices

4 h

3 Receives and processes documents of possible nominees

1 h

4 Convenes meeting of the Personnel Development Committee (PDC) to select Department’s nominees

1-3 wd

5 Prepares and submits the documents to the donor institution.

30 m

6 Notifies the selected nominee. 10 m

7 Receives/records reply from the donor. 5 m

8 Notifies the nominee 5 m

9 If accepted, prepares Travel/Scholarship Documents 5 m

END OF TRANSACTION



CLIENTS DILG PERSONNEL Attached Agencies


Monday to Friday ● 8am to 5pm � 920-7918 FACILITATION OF STUDENT ON-THE-JOB-TRAINING (OJT)

STEPS TOTAL TIME

(2wd) PERSON-IN-CHARGE REQUIREMENTS

1 Receives/records documents 5 m

Action Officer, SDS

Letter request from the school

2 Assesses document 15 m Resume

3 Dispatches reply sheets to target office 10 m

4 Prepares the Contract 5 m

5 OJT orientation/briefing 15 m

6 Issues OJT ID 1 wd Recent 1X1 ID Picture

7 Issues completion certification 30 m Summary of DTR signed by

supervisor/OJT ID/DTR

END OF TRANSACTION



CLIENTS SCHOOL, COLLEGES, UNIVERSITIES,STUDENTS,

GRADUATE TRAINEES

CIVIL SECURITY SECTION

23rd Floor Monday to Friday ● 8am to 5pm ● � 928-2436

PROVISION OF SCHEDULE FOR PRODUCT DEMO/PRESENTATION

STEPS TOTAL TIME


1 Receives/records request 1 m Action Officer

Letter request from the client and other supporting documents

2

Interviews client if available and schedules product demo/presentation. If client is not available he/she will be contacted by the Civil Security Section Staff for schedule of interview.

10 m Action Officer

END OF TRANSACTION



CLIENTS DILG Employee/s Walk-in Clients/Visitors

CIVIL SECURITY SECTION 23rd Floor

Monday to Friday ● 8am to 5pm ● � 928-2436 PROVISION OF SECURITY ASSISTANCE TO FILED COMPLAINTS

STEPS TOTAL TIME

(3wd, 2h & 10m) PERSON-IN-CHARGE REQUIREMENTS

1 Receives/records the incident 1 h Concerned Security

Officer Letter of complaint Incident Report Verbal complaint

2 Conducts initial interview with the concerned employee.

1 h Concerned Security

Officer

3 Conducts investigation to all personnel involved. 2 wd Concerned Security

Officer

4 Prepares and submit investigation report. 1 wd Concerned Security

Officer

5 Receives information/instruction from Chief, GSD and AS Director and other DILG Officials for immediate action/implementation.

10 m Head, CSS Security Supervisor

END OF TRANSACTION





Monday to Friday ● 8am to 5pm ● � 928-2436 PROVISION OF PHYSICAL SECURTY CHECK

A. Screening of Visitors

STEPS D TOTAL TIME


1

Logs names of visitors, checks guests/clients for their appointment with the respective offices concerned. Guests are required to fill up and sign visitor’s slip and to wear Visitor I.D. while inside DILG premises.

2 m Security Guard on Duty

Register in the Visitor’s Logbook Present valid ID

2 Retrieves Visitors ID and signed visitors slip from guests/visitors. Guard on duty returns the personal I.D. of guests.

2 m Security Guard on Duty

END OF TRANSACTION

B. Inspection of Office Building

STEPS TOTAL TIME (26h & 10m)


1 Does roving inspection after office hours all floors of the Department building, checks elevators turns off electrical gadgets and records violations in station Logbook.

2 h Security Supervisors All Security Guards

Instructions/request

2 Submits report to Head of CSS. 10 m Security Supervisor

3 Implements other security measures inside and outside the building perimeter.

24 h Head CSS Security Supervisor All Security Guards

END OF TRANSACTION





Monday to Friday ● 8am to 5pm ● � 928-2436 PROVISION OF SECURITY ASSISTANCE

A. INSTRUCTIONS FROM OFFICIALS

STEPS TOTAL TIME


1 Receives information/instruction from DILG Officials for immediate action/implementation. 10 m

Head, CSS Security Supervisor

Instruction from DILG Officials

2 Briefs and deploys Security Officer/s for immediate action/implementation of instruction.

15 m Head, CSS

Security Supervisor

END OF TRANSACTION

B. CALLS FROM EMPLOYEES/CLIENTS/GENERAL PUBLIC

STEPS TOTAL TIME


1 Receives telephone calls. 10 m Head, CSS

Security Supervisor

2

Relays/informs concerned Supervisor, if necessary. If Guard can act on the situation/request on his own, then he provides assistance right away. All actions are to be reported to the Supervisor.

5 m Security Supervisor

3 Briefs and deploys Security Officer/s for immediate action/implementation of instruction.

5 m Head, CSS

Security Supervisor

END OF TRANSACTION

C. Other Requests

STEPS TOTAL TIME

(50m)PERSON-IN-CHARGE REQUIREMENTS

1 Receives requests. 15 m Head, CSS

Security Supervisor

Letter request/Verbal request

2

Interviews the requesting party. Prepares reply and submit the same for approval of the concerned official.

30 m Security Supervisor

3 Releases the document to the requesting party. 5 m CSS staff




CENTRAL RECORDS SECTION (CRS), ADMINISTRATIVE SERVICE 23rd Floor

Monday to Friday ● 8:00am to 5:00pm ● � 925-1126

Provision of copy of DILG Correspondences

STEPS TOTAL TIME


1

Receives and reads receiving copy of the document. 2 m Receiving and Releasing Staff 1. Receiving copy of document

2. Authorization letter, if

representative. 2

Locates the document in the Records Management System (RMS), if document is coursed thru CRS.

3 m Receiving and Releasing Staff

3

Releases reply if available. *If correspondence is not yet available, the CRS staff will ask the client to follow-up the document to the concerned action unit.




CLIENTS DILG officials and employees Interior sector Elected and appointed officials and employees Attached agencies Other government agencies NGOs General public


Monday to Friday ● 8:00am to 5:00pm ● � 925-1126

Provision of Control Number for Department Order (D.O.) and Memorandum Circular (M.C.)

STEPS TOTAL TIME


1

Receives and reads original copy of D.O. /M.C. 3 m Issuances Staff 1. Original copy of D.O. / M.C.

2 Records the subject, signatory of the document and the name of the requesting party in the issuances logbook.

1 m Issuances Staff

3

Types date, year series and control number in the original copy of D.O. / M.C. 1 m Issuances Staff

4 Gives photocopy of D.O. / M.C. to the requesting party for reproduction; and dissemination to the concerned parties by the CRS.

2 m Issuances Staff

5 Keeps the original copy of D.O. / M.C. for file. Issuances Staff



CLIENTS

DILG employees


Monday to Friday ● 8:00am to 5:00pm ● � 925-1126 Provision of Certified / Authenticated Copy of Document

MOA Issuances Letter / Indorsement Contract Memorandum Legal Opinion Travel Authority

STEPS TOTAL TIME


1

Receives and reads accomplished request form and copy of the document for certification

2 m Filing and Classification Staff 1. Copy of document for

certification / authentication as reference.

2 Retrieves the document 10 m Filing and Classification Staff

3 Produces photocopy of the document 5 m Filing and Classification Staff

4 Stamps the photocopied document with “Certified True Copy”

1 m Filing and Classification Staff

5 Certifies the documents 1 m Chief, CRS 6

Releases the certified documents. 1 m Filing and Classification Staff

END OF TRANSACTION



CLIENTS

DILG officials and employees Interior sector Elected and appointed officials and employees Attached agencies Other government agencies NGOs General public


Monday to Friday ● 8:00am to 5:00pm ● � 925-1126 Provision of copy of DILG Comment / Resolution / Implementation of Decision

STEPS TOTAL TIME


1

Receives and read accomplished request form and/or letter-request.

2 m Filing and Classification Staff 1. Name of the Complainant and

/or Respondent

2

Conducts brief interview to the requesting party, if privy to the case/complaint.


3 Retrieves requested document 10 m Filing and Classification Staff

4 Secures clearance from the Legal and Legislative Liaison Service (LLLS) for approval prior to the release of document.


Authorized LLLS Staff

5 Produces photocopy of the document 5 m Filing and Classification Staff

6

Releases the document 1 m Filing and Classification Staff



CLIENTS

DILG Officials and employees Interior sector Elected and appointed officials and employees Attached agencies Other government agencies NGOs General public


Monday to Friday ● 8:00am to 5:00pm ● � 925-1126 Releasing of Approved Travel Authority

STEPS TOTAL TIME


1

Presents ID of the concerned requesting party. If representative, receives and reads authorization letter.

2 m Receiving and Releasing Staff 1. Identification Card of the concerned requesting party

2. Date and place of travel

Authorization letter and ID, if representative

2 Retrieves the document 2 m Receiving and Releasing Staff

3

Releases travel authority to the requesting party or authorized representative


END OF TRANSACTION

ALL SERVICES RENDERED BY THIS OFFICE ARE FREE OF CHARGE

CLIENTS

DILG Officials and employees Attached agencies Interior Sector Elected and appointed officials and employees


Monday to Friday ● 8:00am to 5:00pm ● � 925-1126 Provision of Copy of Issuances

Department Order Proclamation Memorandum Circular Republic Act Joint Memorandum Circular Executive Order Notices Memorandum from DILG Secretary/USEC/ASEC Bulletins Joint Memorandum

STEPS TOTAL TIME


1

Receives and reads accomplished request form 1 m Issuances Staff 1. Accomplished request form with details on the ff:

Year series and control

number Date Subject or name of

concerned personnel

2 Retrieves requested issuance 10 m Issuances Staff

3

Gives photocopy of issuance to the requesting party. * For borrowed issuance with attachments, records the documents in the Control Slip for monitoring purpose (for DILG employees only)

1 m Issuances Staff

END OF TRANSACTION



CLIENTS DILG Officials and employees Interior sector Elected and appointed officials and employees Attached agencies Other government agencies NGOs General Public

CLIENTS

Suppliers and Service Providers

PROCUREMENT SECTION, GENERAL SERVICES DIVISION 23rd Floor

Monday to Friday ● 8am to 5pm ● � 925-0365 Registration of suppliers and service providers

STEPS TOTAL TIME


1

Receives duly accomplished Suppliers and service providers Registration Form and Suppliers/Service Providers’ eligibility requirements;

5 m Procurement Section

Staff

Valid PhilGEPS Registration Certificate and notarized DILG Supplier’s Registration Form and other eligibility requirements;

2 Update Data Base Registry of Suppliers and Service Providers.

5 m Procurement Section

Staff Duly accomplished Registration

Form. Legend: wd - working day/s h - hour/s m - minute/s w - week/s SERVICES ARE FREE OF CHARGE

CLIENT:

Registered suppliers/service providers and end users (bureaus, services and other operating units-LG Sector of the Department)

PROCUREMENT SECTION, GENERAL SERVICES DIVISION 23rd Floor

Monday to Friday ● 8am to 5pm ● � 925-0365 Procurement of supplies, materials and equipment

STEPS TOTAL TIME

(1h) PERSON-IN-CHARGE REQUIREMENTS

1 Receive approved and funded Purchase Request (PR) from end users;

5 m Procurement Section Staff Approved and funded PRs;

2 Prepare Request for Quotation (RFQ); 5 m Procurement Section

Staff Approved and funded PRs;

3 Post RFQ in PhilGEPS if the amount is Php50,000 and above;

5 m Procurement Section Staff Approved RFQs;

4 Disseminate RFQ to registered suppliers and service providers;

10 m Procurement Section Staff Approved RFQs;

5 Receive price quotations/proposals from suppliers and service providers and prepare of Abstract of Canvass of Prices;

10 m Procurement Section Staff Quotations/Proposals from suppliers

and service providers;

6 Prepare Purchase Order (PO), Contract of Services, for award to winning suppliers/service providers;

10 m Procurement Section Staff Abstract of Canvass of Prices;

7 Submit POs, Contract for Funds Availability and Approval by the head of the procuring entity;

5 m Procurement Section Staff POs, Contracts;

8 Serve approved and funded POs, Contracts to winning suppliers/service providers.

10 m Procurement Section Staff Approved and funded POs and

Contracts. Legend: wd - working day/s h - hour/s m - minute/s w - week/s


INFORMATION SYSTEMS AND TECHNOLOGY MANAGEMENT SERVICE 20th Floor

Monday to Friday ● 8am to 5pm ● 928.80.65

PUBLISHING INFORMATION IN THE DILG WEBSITE

STEPS

TOTAL TIME (5 h & 40 m)


1 Study request and determine uploading procedures 30 m Director

Letter request or request via E-mail

Clear copy of documents

2 Forward request to Web Content Assistants 5 m Director 3 Convert data/information to Web readable format 4 h Web Content Assistant 4 Upload data/information using the Content Management System 30 m Web Content Assistant

5 Provide feedback on uploaded data/information 5 m Web Content Assistant 6 Review uploaded data/information and inform concerned client/s 15 m Director/Div. Chief

7 Issue certificate that document has been posted, if necessary 15 m Director/ Web Content

Assistant END OF TRANSACTION

Legend: wd - working day/s h - hour/s m - minute/s SERVICES ARE FREE OF CHARGE

CLIENTS: DILG LG Sector Attached Agencies


Monday to Friday ● 8am to 5pm ● 928.80.65 DEVELOPMENT OF APPLICATION SYSTEM

STEPS TOTAL TIME

(2 mo, 5 wd & 4h)

PERSON-IN-CHARGE

REQUIREMENT

1 Study request and forward for further assessment 2 Hrs. Director 1. Letter Request

2. Signed acceptance form

2 Conduct initial assessment of existing system 2 wd Chief, IS-PDPMD & Staff

3 Prepare reply on the results of initial assessment 4 h Chief, IS-PDPMD

4 Conduct initial meeting with IS-PDPMD Staff and client for the preparation of Action Plan

4 h Chief, IS-PDPMD

5 Conduct System Study 2 w Information System Analyst

6 Formulate System Design 2 w Information System Analyst

7 Develops application and conduct system testing 4 w Computer Programmer

8 Present system Prototype to client 2 h Chief, IS-PDPMD

Computer Programmer

9 Conduct user's training, installation and turnover 2 wd IS-PDPMD and TOSD Staff

END OF TRANSACTION

Legend: w – weeks wd - working day/s h - hour/s m - minute/s SERVICES ARE FREE OF CHARGE

CLIENTS DILG LG Sector


Monday to Friday ● 8am to 5pm ● 928.80.65

GENERATE LGU-RELATED REPORT/INFORMATION

STEPS



1

Determine report generation procedures and assign to TOSD 30 m Director Letter Request and/or

Referrals

2

Study the type of request and come up with customized report design/format, if necessary. Email accomplished template for Director's approval

2 h OIC TOSD & Staff

3

Generate final report and release to client 2 h OIC TOSD & Staff

END OF TRANSACTION Legend: wd - working day/s h - hour/s m - minute/s SERVICES ARE FREE OF CHARGE

CLIENTS: DILG LG Sector


Monday to Friday ● 8am to 5pm ● 928.80.65 PROVISION OF TECHNICAL ASSISTANCE

A. NETWORK RELATED STEPS

TOTAL TIME

(3 h & 5m) PERSON-IN-CHARGE REQUIREMENT

1 Determine type of request. If Network related, forward to NTMD, if not, to TOSD

30 m Director Letter request

2 Assess the type of request and assign staff to coordinate with the concerned client

30 m Chief, NTMD

3 Conduct trouble shooting/technical assistance, if applicable else advise the client of the next action to be taken.

2 h Technical Staff

4 Record the technical assistance rendered and/or the status of work for further monitoring and assistance.

5 m Staff, NTMD

END OF TRANSACTION B. IF NOT NETWORK RELATED

STEPS



1 Assess the type of request and assign staff to coordinate with the concerned client

30 m Chief, TOSD

2 Conduct trouble shooting/technical assistance, if applicable else advise the client of the next action to be taken.

2 h Technical Staff

3 Record the technical assistance rendered and/or the status of work for further monitoring and assistance.

5 m Staff, TOSD

Legend: wd - working day/s h - hour/s m - minute/s SERVICES ARE FREE OF CHARGE

CLIENTS DILG LG Sector

FINANCE MANAGEMENT SERVICE 22nd Floor

Monday to Friday ● 8am to 5pm 928.24.47/920.49.87/925.03.38 Telefax 929.94.91

PROCESSING OF CLAIMS/OBLIGATIONS

STEPS TOTAL TIME


1 Receive, review and record Obligation Request (OBR), Disbursement Voucher (DV) and other supporting documents

2 m Admin Staff, Budget

Division (BD) Disbursement

Vouchers(DV) Obligation

Request(OBR) Supporting

Documents (SD)

2 Allocate funds and record in the book of registry 2 m Action Officer, BD 3 Assign OBR No. 1 m Action Officer, BD 4 Certify availability of allotment 1 m Chief, BD 5 Release to Accounting Division 1 m Admin Staff, BD

6 Receive, record and assign DV Number 1 m Admin Staff

Accounting Division (AD) 7 Process DV 15 m Action Officer, AD 8 Prepare Journal Entry Voucher (JEV) 3 m Action Officer. AD

9 Assign Notice of Cash Allocation (NCA) Number 1 m Admin Staff. AD

10 Sign/Approve JEV and box A of DV - Below 200,000.00 - Above 200,000.00

1 m

Section Chief Assistant/Chief

Accountant 11 Release to Cash Section for check preparation 1 m Admin Staff, AD

END OF TRANSACTION Legend wd – working day/s h – hour/s m – minute/s

SERVICES FREE OF CHARGE

CLIENTS DILG LG Sector Financial Institutions National Governmental Agencies Private Organizations Non-Government Organizations

LIST OF SUPPORTING DOCUMENTS INITIAL SALARY (original appointment):

Certified true copy of appointment Certified true copy of oath of office Statement of Assets, Liabilities and Networth Certification of assumption to duties Daily Time Record (DTR) BIR Form 1902

TERMINAL LEAVE Approved Leave Application Clearance(Central/Regional Offices) Service Record Statement of Assets, Liabilities and Networth (SALN) Certified true copy of latest appointment Notice of Salary Adjustment GSIS Retirement Gratuity Adjudication Certification of Deduction of 5-day Forced Leave Affidavit of no pending criminal case Employees Leave Card as of last date of service audited by the

Personnel Division and COA Certificate of Leave Credits verified by COA Computation of Terminal Leave Credits certified by the Chief

Accountant RETIREMENT GRATUITY

Clearance(CO/RO) Service Record Statement of Assets, Liabilities and Networth (SALN) Certified true copy of latest appointment Notice of Salary Adjustment GSIS Retirement Gratuity Adjudication Affidavit of no pending criminal case Affidavit of Undertaking for Authority to Deduct Accountabilities

CASH ADVANCE (CA) A. Local Travel Travel Order/Department Order Approved Itinerary of Travel Certification from the accountant that the previous CA has been

liquidated B. Foreign Travel Travel Authority from Office of the President/Department Secretary Invitation/Acceptance Letter Department Order Approved itinerary of Travel Airline ticket

REIMBURSEMENT/LIQUIDATION (Foreign Travel) Certificate of Appearance Post-activity/travel report Liquidation Report Certificate of travel completed Used tickets

Receipts and other documents to support claim for reimbursement Certification by the Head of Agency for official travel expenses that

exceeded the prescribed rate per day Actual Itinerary of Travel

LIST OF SUPPORTING DOCUMENTS PAYMENT OF OFFICE SUPPLIES/EQUIPMENT (Public Bidding)Annual Procurement Program(APP)

Price Quotation/Canvass Form Purchase Request (PR) Bid Documents Abstract of Canvass Purchase Order (PO) Sales Invoice Inspection and Acceptance Report Requisition and Issue Supplies(RIS) Acknowledgment Receipt for Equipment PHILGEPS Registration

PAYMENT OF OFFICE SUPPLIES/EQUIPMENT (Negotiated Contract) Annual Procurement Plan (APP) Price Quotation/Canvass Form Purchase Request (PR) Purchase Order (PO) Sales Invoice Inspection and Acceptance Report Requisition and Issue Supplies (RIS) Acknowledgement Receipt for Equipment Bids and Awards Committee (BAC) Resolution PHILGEPS Registration

PAYMENT OF OFFICE SUPPLIES/EQUIPMENT (Exclusive/Sole Distributor) Annual Procurement Plan (APP) Purchase Request (PR) Purchase Order(PO) Sales Invoice Inspection and Acceptance Report Requisition and Issue Supplies(RIS) Acknowledgement Receipt for Equipment Certificate of Exclusive/Sole Distributor BAC Resolution PHILGEPS Registration

PAYMENT OF MOTOR VEHICLES REPAIR (Public Bidding) Scope of Works/Parts to be supplied/replaced Request for pre-repair inspection Pre-repair Inspection Report Post-repair Inspection and Acceptance Report Waste materials report Purchase Order Abstract of Canvass Bid Documents Sales Invoice BAC Resolution/PPMP PHILGEPS Registration

PAYMENT OF REPAIR OF OFFICE EQUIPMENT (Public Bidding) Job/Work Order Inspection and Acceptance Report Waste materials Report Purchase Order Abstract of Canvass/Annual Procurement Plan Bid Documents Sales Invoice PHILGEPS Registration

PAYMENT OF REIMBURSEMENT OF GASOLINE Driver’s Trip Tickets Purchase request(PR) Monthly Report of Official Travel(MROT) Cash Invoice Official Receipt Posting of the GSD

INTERNAL AUDIT SERVICE 21st Floor

Monday to Friday ● 8am to 5pm 929.86.13 Telefax 925.65.52 REVIEW AND EVALUATION OF OFFICE POLICIES AND/OR OPERATIONAL PROCEDURES/GUIDELINES

STEPS TOTAL TIME

(11 wd & 44m ) PERSON-IN-CHARGE REQUIREMENTS

1 Receive and record document/request 2 m Officer of the day Instructions/ Order/Request from the SILG and/or other Officials


3 Review and evaluate 7 wd Action Officer

4 Prepare Evaluation Report 3 wd Action Officer

5 Review Evaluation Report 1 wd Division Chief

6 Approve Evaluation Report 30 m Director

7 Record and release Evaluation Report 2 m Officer of the day



CLIENTS Office of the Secretary Bureaus/Services and Regional Offices

INTERNAL AUDIT SERVICE 21st Floor

Monday to Friday ● 8am to 5pm 929.86.13 Telefax 925.65.52 AUDIT SERVICES (MANAGEMENT, COMPLIANCE AND OPERATIONS AUDIT)

CLIENTS LG Sector – Central Office, Regional Offices and LGA Interior Sector (BFP, BJMP & PPSC) – NHQ and Regional Offices

STEPS

TOTAL TIME

(3mo, 8wd & 5m ) PERSON-IN-CHARGE REQUIREMENTS

1 Prepare Audit Plan/ Program 5 wd Audit Team Instruction/ Order from the SILG and/or other officials

Memorandum Audit Plan/

Program Department Order

2 Approve Audit Plan/Program 3 wd Director

3 Perform actual audit & prepare Initial Audit Observations 10 wd Audit Team

4 Request Auditee for comments on the Initial Audit Observations

15 wd Audit Team

5 Prepare Final Audit Report (consolidated) 2 mo Audit Team & Division Chief

6 Approve Final Audit Report 5 wd Director

7 Record, release and submit Final Audit Report to SILG 5 m Action Officer

END OF TRANSACTION Legend: mo – month/s wd – working day/s h – hour/s m – minute/s


LEGAL & LEGISLATIVE LIAISON SERVICE, APPELLATE DIVISION 21st Floor

Monday to Friday ● 8am to 5pm ● Tel. No. 920-80-16

Review of Appealed Cases and render Decision/Resolution Comment to Civil Service Commission (CSC)

CLIENTS

PNP BFP BJMP PPSC NUP CSC NAPOLCOM REGULAR COURTS

STEPS

TOTAL TIME (8 WD)

PERSON IN CHARGE

REQUIREMENTS

1 Receipt of communications from the Office of the Director 5 - 15 m Admin. Staff 2 The personnel in-charge of records receives the documents and logs

the same 5 -15 m Admin. Staff

3 The communications are forwarded to the Division Chief for sorting out/assignments to Action Officers

15m Division Chief

4 If the documents received is an APPEAL, communication requesting for records of case is prepared and addressed to the agency concerned (This step is skipped if the document received is a Motion for Reconsideration (MR)

2.5 h Action Officer Request letters for the records of the case from NAPOLCOM/ BFP/BJMP/PPSC

5 Upon receipt of records of the case, the appeal/MR is docketed by the records officer in the Division’s Docket Book and the same is assigned

5 -15 m Admin. Staff Acknowledgment letter for the receipt of the case

to Action Officer for rendition of draft Decision/Order/Resolution records 6 The Action Officer prepares the draft of

Letter/Decision/Resolution/Order 15 m per letter/30 h per case Action Officer

7 The draft is then forwarded to the pool/encoders for encoding after recording in the logbook

10 m Admin. Staff

8 Upon encoding, the draft is returned to the Admin. Staff for recording, to be forwarded to the concerned Action Officer for review

5-15 m Admin. Staff

9 The Action Officer submits the draft action to the Division Chief for review

15 m per letter, 4 h per decision/resolu-

tion/order

Division Chief

10 After review, the Division Chief returns the documents to Admin. Staff for tracking: a) if with correction or comment, same is returned to Action Officer for his review; and/or b) if none, forwarded to the pool for the encoding of the corrections (following step no. 7) for finalization

15 m

Admin. Staff

11 The finalized copy is returned to Action Officer for review 30 m Action Officer 12 The Action Officer forwards finalized copy to the Division Chief for

final review 30 m Division Chief

13 The Division Chief forwards finalized copy to the LLLS Director for final review

1h LLLS Director

14 If the LLLS Director has a comment, the finalized copy is sent back to the Div. Chief/Action Officer for appropriate correction (follow step no. 10); if none, the finalized copy is signed by the Director to be transmitted to OSEC for SILG’S signature

15m

Admin Staff

Memorandum for the SILG for his review and signature

15 If OSEC has a comment the finalized copy is returned to the Director/Division Chief/Action Officer (follow step No. 10); if none, the signed Decision/Order/Resolution by SILG is sent back to the Appellate Division and a Notice of Decision is prepared for transmittal to the concerned parties.

20m

Admin Staff

Notice of Decision addressed to the parties to the case

16 If the document received is an Order from the CSC requesting Comment from DILG: a) if the case has originated from NAPOLCOM, follow step no. 4; and b)if the case has originated from DILG follow, step no. 6-13, (filing a Motion for Extension is optional following steps 6-13)

16 h Action Officer

17 If the document is an Order from the Regular Courts, an

acknowledgment letter and/or indorsement letter to the concerned office/bureau is/are prepared by Action and the same is coursed through the pool (following the procedure in steps nos. 6-13)

30mins

Action Officer

18 If the document is a letter from the parties involved in a pending case, a reply letter is prepared by Action Officer and the same is coursed through the pool (following the procedure in steps nos. 6-13)

30 mins Action Officer



LEGAL AND LEGISLATIVE LIAISON SERVICE, TRIAL AND INVESTIGATION DIVISION 21st /F


Assigned Tasks Clients

1. Responds to queries relative to complaints against local elective officials, Department Personnel

2. Renders legal opinion 3. Conducts investigation 4. Attends Meeting/Seminar/Workshop 5. Prepares communications, e.g. letter reply, indorsement,

acknowledgment, inter-Department memorandum, briefer on cases and other on other relevant issues as per SILG’s instructions

6. Drafts pleadings in civil cases if DILG is implicated 7. Issues Certificates: Appearance/No Pending Case 8. Other tasks as assigned by superiors

Barangay Officials City/Municipal/Provincial Officials Non-Government Organization (NGOs) Office of the Secretary (OSEC)/OUSLG/OUSP and other

DILG Offices National Government Agencies (NGAs) Liga ng Barangay Sangguniang Kabataan (SK) General Public



1. Responds to queries relative to complaints against local elective officials, Department Personnel

STEPS TOTAL TIME (4 h & 2 m)

PERSON-IN-CHARGE

REQUIREMENTS

1 Receives/Tracks document from LLLS Central Receiving

5 m

Admin. Staff

Letter addressed to SILG other officials of the Department and forwarded to LLLS for appropriate action

2 Organizes and Forwards document to Chief, TID

1 m Admin. Staff

3 C, TID evaluates document/s and assigned AO/s 5 m - 30 m Division Chief

4 C, TID returns document/s to Admin Staff for tracking

1m Division Chief

5 Receives, tracks, distributes to AO concerned

5 m Admin. Staff

6 Action Officer evaluates documents 5 m - 30 m AO/Lawyer

CLIENTS Barangay Officials City/Municipal/Provincial Officials Non-Government Organization (NGOs) Office of the Secretary (OSEC)/OUSLG/OUSP and other DILG

Offices National Government Agencies (NGAs) Liga ng Barangay Sangguniang Kabataan (SK) General Public

7 Returned to Admin. Staff for tracking then forwarded doc. To C TID for his final review

5 m - 30 m C, TID

8 AO prepares reply 30 m - 1 h AO/Lawyer

9 Returned doc to AO for finalization 1 m C, TID

10 Finalizes documents 5 m - 10 m AO/Lawyer

11 Final review and signs finalized documents 10 m - 15 m C, TID

12 Receives, tracks and forwards doc/s to D, LLLS 5 m Admin. Staff

13

Receives, tracks, photocopies and releases signed documents to: > Central Records Section (for letters and Indo) > Office of the Secretary/Office of the Undersecretary for Local /OUSP (if documents are to be signed by concerned Department officials)

10 m – 30 m

Admin. Staff

14 Receives, tracks, photocopies and releases to Records Section signed documents from OSEC/OUSL/OUSP

10 m - 30 m Admin. Staff





2. Renders Legal Advice/opinion


PERSON-IN-CHARGE

REQUIREMENTS

1 Submits actual/real and legitimate request/ complaint

5-10 m Legal Officer Actual/Real and Legitimate

request/complaint 2 Appropriate staff action within the day






Monday to Friday ● 8am to 5pm ● � 925-3847 3.Conduct Investigation

STEPS TOTAL TIME (18 d, 3 h, 3 m)


1 Evaluates documents

3 to 5 d

AO/Lawyer

Letter Complaint Answer of Respondent Sworn Statement

2 Prepares necessary travel documents and other documentation needed for the conduct of investigation

1-2 h Admin. Staff

3 Conducts Investigation 3 to 5 d AO/Lawyer

4 Drafts decision, resolution after investigation 3 to5 d AO/Lawyer

5 Receives, tracks and forwards draft decision, resolution to C, TID 3 m Admin. Staff

6 Reviews draft decision, resolution and signs once finalized 1 to 3 d C, TID

7 Receives and tracks signed decision and forward to OD 3 m Admin. Staff

8 Receives, Tracks, photocopy and transmits documents to OSEC/OUSLG/OUSP for signature of concerned official

5 to 30 m Admin. Staff

9 Receives, Tracks, photocopy and releases to Records Section signed decision from OSEC/OUSLG/OUSP

5 to 30 m Admin Staff



CLIENTS Barangay Officials City/Municipal/Provincial Officials Non-Government Organization (NGOs) Office of the Secretary (OSEC)/OUSLG/OUSP and other DILG Offices National Government Agencies (NGAs) Liga ng Barangay Sangguniang Kabataan (SK) General Public



4. Attends Meeting/Seminar/Workshop

STEPS TOTAL TIME (2 h)

PERSON-IN-CHARGE

REQUIREMENTS

1 Receives/Tracks document from LLLS Central Receiving

5 m

Admin. Staff

Invitation addressed to SILG, other officials of the Department and forwarded to LLLS for appropriate action


1 m Admin. Staff

3 C, TID evaluates document/s and assigned AO/s 5 m to 30 m Division Chief

4 C, TID returns document/s to Admin Staff for tracking 1m Division Chief


5 m Admin. Staff

6 AO attend the meeting and make a report regarding the topic


5 to 30m C, TID

CLIENTS Barangay Officials City/Municipal/Provincial Officials Non-Government Organization (NGOs) Office of the Secretary (OSEC)/OUSLG/OUSP and other DILG Offices National Government Agencies (NGAs) Liga ng Barangay Sangguniang Kabataan (SK) General Public


10 Finalizes documents 5-10 m AO/Lawyer

11 Final review and signs finalized documents 10-15 m C, TID

12 Receives, tracks and forwards doc/s to Dir. LLLS 5 m Admin. Staff

13 Receives, tracks, photocopies and releases > signed documents to OSEC/OUSL/OUSP (for information and guidance)






5. Prepares communications, e.g. letter reply, indorsement, acknowledgment, Inter-Department Memorandum, briefer on cases and other on other relevant issues as per SILG’s instructions

STEPS TOTAL TIME (4 h & 18 m)

PERSON-IN-CHARGE

REQUIREMENTS

1 Receives/Tracks document from LLLS Central Receiving 5 m Admin. Staff

Letter addressed to SILG other

officials of the Department and forwarded to LLLS for appropriate action

2 Organizes and Forwards document to Chief, TID 1 m Admin. Staff



5 Receives, tracks, distributes to AO concerned 5 m Admin. Staff

6 Action Officer evaluates documents 5 -30 m AO/Lawyer




5 to 30m C, TID

8 AO prepares reply 30m to 1 h AO/Lawyer





13


10 – 30 m

Admin. Staff







6. Drafts pleadings in civil cases if DILG is implicated

STEPS TOTAL TIME PERSON-IN-CHARGE

REQUIREMENTS

1 Receives/Tracks document from LLLS Central Receiving 5 mins

Admin. Staff

Letter addressed to SILG, other

officials of the Department and forwarded to LLLS for appropriate action


1 min Admin. Staff




5 m Admin. Staff

6 Action Officer evaluates documents 5 -30m AO/Lawyer




5 to 30m C, TID

8 AO prepares Pleading 2 d AO/Lawyer





13


10 – 30 m

Admin. Staff







7. CERTIFICATE OF APPEARANCE


PERSON-IN-CHARGE

REQUIREMENTS

1 Client registers at TIDs Logbook and presents any valid ID

2 m Administrative

Staff

Valid ID

2 Prepares the corresponding Certificate of Appearance

5 m Administrative

Staff

3 Affixes signature on the Certificate of Appearance

2 m Director or Division

Chief

4 Releases the Certificate of Appearance to concerned local official or employee

2 m Administrative Staff







CERTIFICATE OF NO PENDING CASE

STEPS TOTAL TIME

(11 m) PERSON-IN-

CHARGE REQUIREMENTS

1 Client registers at TIDs Logbook and Check the DP cases.

2 m Administrative

Staff Valid ID Clearance

2 Prepares the corresponding Certificate of no pending case

5 m Administrative

Staff

3 Affixes signature on the Certificate of no pending case

2 m Director or Division

Chief

4 Releases the Certificate of No Pending case to concerned local official or employee

2 m Administrative Staff



CLIENT Local Government Employees


Monday to Friday ● 8am to 5pm ● � 925-3847 8. Other tasks as assigned by superiors

>>Provide comments/inputs, position papers/legislative measures

STEPS TOTAL TIME (3 d & 30 m)

PERSON-IN-CHARGE

REQUIREMENTS

1 Receives letter request/document for comments and endorse to appropriate staff

15 m

Office of the Director (OD)

1. Letter request addressed to SILG at least two weeks prior to the date said comments/inputs are needed by concerned agencies / organizations, together with the following documents :

Copy of the proposed bills or national policy

Description and objective of proposed programs or plan

Contact persons and contact numbers

2 Studies/Reviews proposed bills / policies / programs/ plan and drafts appropriate comments /inputs

Within 3 d Division Concerned

3

Transmits action/finalized comments / inputs to USLG / SILG for signature if the action

needs Management’s transmittal Any office / bureau / service within the Department that may have been designated to consolidate the comments / inputs

15m Office of the Director

(OD)



CLIENTS Congress National Government Agencies Local Government Units LGU Leagues Non-Government Organizations (NGOs) Civil Society Organizations CSOs)

LEGAL AND LEGISLATIVE LIAISON SERVICE, LEGAL RESEARCH, ASSISTANCE AND LEGISLATIVE LIAISON DIVISION 21st Floor

Monday to Friday8am to 5pm 920-5503

ASSIGNED TASKS CLIENTS 1) Rendition of Legal Opinion DILG Field Personnel

LGU officials General Public

2) Implementation of the Decision/Order/Resolution of the Ombudsman, Sandiganbayan, OP, COMELEC, etc.

3) Review of the following:

MOA/MOU/Contract MC/Presidential Issuances Congressional Bills International Agreements Application for the Renewal/Amendment of License of Manufacture Firearms and Parts

4) Request for authority to purchase motor vehicle 5) Other tasks/assignments

(APPLICABLE TO ALL ASSIGNED TASKS)

PROCEDURES TOTAL TIME

(4h & 4 m) PERSON IN-

CHARGE REQUIREMENT

1) Receives/Tracks documents from LLLS Central Records 5 m

Admin. Staff

Letter/request addressed to SILG other officials of the Department and forwarded to LLLS for appropriate action

2) Indorses the documents to the Chief, LRALLD 1 m Admin. Staff 3) C, LRALLD assigns the document to AOs 5 m to 30 m Division Chief 4) C, LRALLD returns document/s to Admin. Staff for encoding 1 m Division Chief 5) Tracks/Distributes documents to AO’s 5 m Admin. Staff 6) Action Officer evaluates documents and prepares initial draft of action 5-30 m AO/Lawyer 7) AO submits his/her initial draft of action to Admin Staff who will thereafter endorse it to AC,

LRALLD 5-30 m AO/Admin. Staff

8) AC, LRALLD reviews draft of action 5-30 m Assistant Chief 9) If the Assistant Division Chief approves the initial draft, he/she shall forward the same to the

Admin Staff. If with corrections or for revision, the Admin Staff shall return the initial draft to the AO

1 m Admin. Staff

10) For initial drafts approved by the AC, the Admin Staff shall forward the documents to the Division Chief for review

1 m Admin. Staff

11) Chief, LRALLD reviews initial draft. If amenable, directs its finalization. Otherwise, return the same to the concerned AO

30-1 h Division Chief

12) AO finalizes draft of action, countersigns and forward the same to AC and C, LRALLD for countersigning and/or final review

10-15 m Division Chief

13) Receives finalized drafts, tracks and forward finalized drafts to D, LLLS 5 m Admin Staff 14) Receives, tracks, photocopies and releases signed documents to the ff: Central Records Section Office of the Secretary/OUSLG/OUSPS (if documents are to be signed by concerned

Department officials)

10-30 m

Admin. Staff



PLANNING SERVICE 22nd Floor

Monday to Friday • 8 a.m. to 5 p.m. •��925.0337/927.4112 Provision of the DILG Plans CLIENTS For the Annual Operations Plan and Budget: (OPB): •DILG Officials •Commission on Audit (COA)

For the Annual GAD Plan and Budget: •Commission on Audit (COA) •National Economic and Development Authority (NEDA) •Philippine Commission on Women (PCW) For Other Planning Documents that may be required (e.g., inputs to the PDP, Cabinet Clusters, Performance Contract, MFO targets, etc.) •Requiring oversight agencies (e.g., NEDA, DBM, PMS, Cabinet Clusters, Cabinet Secretariat, Congress etc.) •Requiring DILG officials (e.g. SILG, USECs, ASECs, Directors)

STEPS TOTAL TIME

(2 w & 3 d) PERSON-IN-CHARGE REQUIREMENTS

1 Receives/records submissions/inputs from Department offices/operating units based on planning policies/guidelines issued and forwards the same to Planning Service (PS) Director, PS Division and/or concerned Desk Officer/Focal Person as the case may be

5 m Receiving Clerk, Office of

the Director No requirement, in the case of the

DILG Annual OPB Directives or Guidelines, in the

case of oversight agencies

2

Reviews submitted planning documents and prepares feedback report/letter to concerned offices/operating units for review/approval of immediate supervisor and PS Director

Note: Submissions needing enhancement/modifications are returned to concerned offices/operating units and revised submissions will again be reviewed

4 h Desk Officer/Focal Person

3 Processes submitted planning documents and incorporates submitted plans/inputs in required forms/templates and submits the same to immediate supervisor(if the submitted plan/document is found to be sufficient/ adequate or no modification is needed)

1 d/office or At least 2 w to cover all offices (if not needing

modifications) Desk Officer/Focal Person

4

Reviews processed documents from concerned desk officers/focal persons and consolidates/integrates submissions to come up with the required DILG planning document and endorses the same for review and approval

Note: If needing modifications, instructions are provided to concerned Desk Officers/ Focal Persons for necessary revisions

3 d (if not needing modifications)

Immediate Supervisor or PPD Chief

5

Reviews and endorses approved planning document to top officials for approval

Note: If adjustments are still necessary, the planning document is returned to the Supervisor/Division Chief, who in turn, provides necessary instructions to concerned Desk Officers/Focal Persons

1 d (if not needing modifications)

PS Director

END OF TRANSACTION



PLANNING SERVICE 22nd Floor

Monday to Friday • 8 a.m. to 5 p.m. •��925.0337/927.4112 Provision for the Request of Particulars and Specifics on various Accomplishment and Status Reports CLIENTS •Public (students, researchers, media) •Other agencies (e.g. DBM, COA, Congress, PMS, NEDA, OP, NSCB, PCW, DOLE, etc.)

STEPS TOTAL TIME

(3 d & 3 h) PERSON-IN-CHARGE REQUIREMENTS

1 Receives/records/ forwards request letter to Planning Service (PS) Director, PS Division and/or concerned Focal Person/technical personnel as the case may be

5 m Receiving Clerk, Office

of the Director

Letter - request

2 Reviews/analyzes the requirements/queries necessitated or inquired in the letter 30 m

Focal Person/

assigned personnel

3 Drafts reply and/or prepares document and seeks consent of his Division Chief as regards release of the reply/document

1 h (if required information is already available)

1-3 d (if required info is not readily available and coordination with

concerned offices is still necessary)

Focal Person/

assigned personnel

4 Reviews reply document to PS Director for approval and signature 30 m - 1 h.

PPD/MED Division Chief

5 Reviews/approves documents for release 30 m - 1 h

PS Director

6 Records and releases the reply/document 5 m

Outgoing Clerk, Office of the Director

END OF TRANSACTION



PATROL 117 COMMISSION 20th Floor

Monday to Sunday ● 24 HRS � 928.72.81/925.91.11

ISSUANCE OF CERTIFICATE OF 117 CALLS CLIENTS

117 CALLERS Responders to 117 calls (PNP, BFP, Barangays, etc) Court

STEPS TOTAL TIME

(21 m)PERSON-IN-

CHARGEREQUIREMENTS

1 Receive emergency calls and forward to responders

2 m Dispatcher

Letter request

2 Follow – up action taken by responders

7 m Dispatcher

3 Get feedback on the status of the emergency call

7 m Dispatcher

4 Record action of responders for reference and submission of journal

5 m Dispatcher




Monday to Sunday ● 24 HRS � 928.72.81/925.91.11 ASSISTANCE TO JAIL MONITORING Clients BJMP

STEPS

TOTAL TIME (10 m)

PERSON-IN-CHARGE

REQUIREMENTS

1 Receive call from concerned BJMP Official/s 5 m Dispatcher Information on: 1. No. Of Inmates 2. Names of BJMP Officials on duty

2 Record information on Jail population, BJMP officials on duty, etc, for future reference

5 m Dispatcher

END OF TRANSACTION




Monday to Sunday ● 24 HRS � 928.72.81/925.91.11 ASSISTANCE TO TEST CALLS CLIENTS:

1. National Government Agencies 2. Business Establishments 3. Government and Private Banks 4. General Public

STEPS

TOTAL TIME

(6 m) PERSON-IN-CHARGE REQUIREMENTS

1 Receive calls from clients 2 m Dispatcher

2 Report Test Calls to the General Supervisor 2 m Dispatcher

3 Record test calls received for future reference 2 m Dispatcher

END OF TRANSACTION



DILG CITIZEN’S CHARTERPROCESS FLOWCHART

CLIENTELEWalk In Phone In Email Mail

PROCESS FLOWCHART

CLIENTELE

Walk-In Phone-In Email Mail

Frontline Services Action Officers (FSAOs) of the PublicAssistance Center, bureaus, services, attached agencies,& other operating units of the Departmentreceive/evaluate/act on all complaints/grievances/requests

FSAOs refer complaints/grievances/request that cannotbe acted at their level to the concernedagencies/bureaus/operating units for appropriate action

FSAOs follow-up/monitor status ofcomplaints/grievances/request referred for action

FSAOs provide client feedbackstatus/action taken on his/hercomplaints/grievances/ requestfor assistance copy furnish thePublic Affairs andCommunications Service (PACS)

Client may givecomment/feedback on thekind of action/service takenon his/hercomplaint/grievances/request

Communications Service (PACS)

PACS prepares and submits periodic reports to the Officeof the Assistant Secretary for Administration and HumanResource DevelopmentResource Development

FEEDBACK MECHANISMS

Clients are encouraged to e-mail DILG (see [email protected] for the specific e-mail address of particular offices) regarding any observed irregularities or slow rendition of frontline

E-mail DILG

services.

Clients are encouraged to check/accomplish standard forms regarding any observed irregularities or

Suggestion/Complaints Box Per Division

ega d g a y obse ed egu a es oslow rendition of frontline services and drop into transparent boxes (1 per division). Division Chief or action officer shall check the box on daily basis and response will be communicated within five (5) daysfive (5) days.

Clients are encouraged to go to the desk of concerned office regarding any observed irregularities or slow rendition of frontline services

Public Assistance and Complaints Desk

of frontline services.

Clients are encouraged to call concerned DILG officials regarding any observed irregularities or slow rendition

f f tli i

24/7 Hotline Communication

of frontline services.

Clients are encouraged to text DILG (type DILG < Name (optional) > message) then send to 2256 regarding

Text DILG

any irregularities or slow rendition of frontline services.

OFFICE/REGION ACTION OFFICER CONTACT NUMBER ADDRESS

Region I Mr Pedro D Gonzales (072) 700‐2701 700‐5746DILG, San Fernando City, La

LIST OF DILG ACTION OFFICERS IN THE LOCAL GOVERNMENT SECTOR

Region I Mr. Pedro D. Gonzales (072) 700 2701,700 5746Union

Ms. Leslie Carol L. Isip (072) 888‐3106; 888‐3310DILG, San Fernando City, La Union

Region II Mr. Elpidio A Durwin (078) 844‐5378; 844‐1978DILG, Regional Government Center, Carig TuguegaraoCity

DILG, Regional Government Region III Ms. Luz Madlangbayan (045) 860‐5429

gCenter, Maimpis, City of San Fernando, Pampanga

Ms. Ma. Jasmin M. Bartolo (045) 860‐5427DILG, Regional Government Center, Maimpis, City of San Fernando, Pampanga

Eng. Jose Algy Canlas (045) 860‐5428,455‐2474DILG, Regional Government Center, Maimpis, City of San Fernando, Pampanga

Region IV‐A Mr. John M. Cerezo (02) 838‐8322DILG, FTI Complex, Taguig City, Metro Manila

Mr. Lionel L. Dalope (02) 838‐1526; 338‐5223DILG, FTI Complex, Taguig City, Metro Manila

Region IV‐B Mr. Juanito Olave (02) 434‐0414DILG, 973 Santos & Son’s Bldg., Aurora Blvd., Cubao, g ( ) g , , ,Q.C.

Charisse Adriano (02) 434‐0414DILG, 973 Santos & Son’s Bldg., Aurora Blvd., Cubao, Q.C.

Region V Ma. Pia M. Salameño(052) 480‐1487; 09233984493; (052) 437‐2641; 09175584049

DILG, Rizal St., Legazpi City

(052) 480‐2356;Atty. Arnaldo E. Escober

(052) 480 2356;09063361139

DILG, Rizal St., Legazpi City

Region VI

Ms. Anna Lee I. Mostacho (033) 337‐5449DILG, P. Aquino., Fort San Pedro, Iloilo City

Ms. Rosario Laurencio 0919‐3831268DILG, P. Aquino., Fort San Pedro, Iloilo City

Region VII Anne Margarette E. Antonio (032) 255‐7730;253‐5481 DILG, Sudlon, Lahug City

Region VIII Ms. Pia Monina Q. Lovete (053) 321‐2093;321‐2078DILG, Kanhuraw Hill, Tacloban City

Region IX Grace T. Cuevas (062)925‐0258DILG, F. S. Pajares Avenue, San Jose District, PagadianCity

Region X Fiorello G. Elizaga (088) 858‐2191—93DILG, Upper Carmen, Cagayan De Oro City

g g ( )Cagayan De Oro City

OFFICE/ REGION

ACTION OFFICERCONTACT NUMBER

ADDRESS

Region XI Ms. Cristina D. Amoy (082) 297‐2701 DILG, 58 Mc Arthur Highway, Matina, Davao City

Region XII Engr. Ester P. Valdez (083) 381‐0184DILG, Sumpay Bldg., Pantoa Blk 4, Maranon Vill. Koronadal City

Ms. Musarapha A. Alim (083) 381‐0184DILG, Sumpay Bldg., Pantoa Blk 4, Maranon Vill. Koronadal City

Region XIII Ms. Emmylou P. Burias(085) 341‐1976; 342‐2045

DILG, Matimco Bldg., Km 4, Libertad Butuan City

CAR Gerry C. Balang (074) 752‐8095 DILG, Barangay Center, Baguio City

Santos B. Trinidad (078) 824‐8575 DILG, Barangay Center, Baguio City

Roderick D. Begtang (074) 442‐8130 DILG, Barangay Center, Baguio City

Ms. Elizabeth S. Olangcay (074) 309‐3971 DILG, Barangay Center, Baguio City

Ameurfina C. Lapastora (074) 382‐2028 DILG, Barangay Center, Baguio City

Virgina L. Chan (074) 752‐8095 DILG, Barangay Center, Baguio City

Linda H. Marcaida (074) 606‐8163 DILG, Barangay Center, Baguio City

Gemma O. Bawanta(074) 442‐3515 loc. 102

DILG, Barangay Center, Baguio City

NCR Mr. Edgar A. Pacaño, Jr. 435‐6241Norbertina Bldg., # 2 Edsa corner East Ave., Bgy. Pinyahan, Quezon City

Ms. Christine C. Logatoc 435‐6241Norbertina Bldg., # 2 Edsa corner East Ave., Bgy. Pinyahan, Quezon City

M F t t A t i899‐8931; 899‐

M k ti Cit Offi Cit H ll M k ti CitMr. Fortunato Austria;

9044Makati City Office, City Hall, Makati City

Ms. Pura Lito 433‐0221 Quezon City Office, City Hall, Quezon City

BLGS Ms. Vivian Suansing (02) 925‐1151DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

Ms. Estelita DC Brondial (02) 925‐1151DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

NBOO Ms. Clarion C. Tanghal(02) 925‐0371; 920‐5476

DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

Ms. Josephine S. Juacalla(02) 925‐0371; 920‐5476


BLGD Ms. Charity V. Agbayani(02) 929‐9215; 929‐9235


Ms Elena F Aguallano(02) 929‐9215; DILG, DILG‐NAPOLCOM Center, EDSA corner

Ms. Elena F. Aguallano929‐9235 Quezon Avenue, Q.C

OPDS Ms. Elizabeth Castro (02) 929‐9601DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

OFFICE/REGION

ACTION OFFICERCONTACT NUMBER

ADDRESS

PACS Ms Anna Lisa Cariaso(02) 925‐ DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon

PACS Ms. Anna Lisa Cariaso0353/0343 Avenue, Q.C

Ms. Tess Vergara (02) 925‐0353DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

Ms. Marilou Ovilla (02) 925‐1135DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

Admin Service

Ms. Edna SD. Fresnoza(02) 920‐7921; 920‐7918

DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C, Q

Ms. Carina Cruz (02) 925‐1150DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

FMS Ms. Ma. Luisa Bacuyag (02) 925‐0355DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

Ms. Beatrice Sheila E. Reytas


Planning Service

Ms. Virna V. Sta. Mina (02) 925‐0374DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

ISTMS Ms. Loida S. Linson (02) 925‐0382DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

OSECMs. Ma. Lizel S. Bautista

(02) 928‐5854DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

Usec. Panadero

Ms. Janet Florendo (02) 925‐0361DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C

Ms. Sherellynn V. Somoso (02) 925‐0361DILG, DILG‐NAPOLCOM Center, EDSA corner Quezon Avenue, Q.C