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  • Laguna Lake Development Authority

    CITIZENS CHARTER (A Guidebook on LLDAs Frontline Services)

    National Ecology Center, East Avenue, Diliman, Quezon City

  • Laguna Lake Development Authority

    Citizens Charter (A Guidebook on LLDAs Frontline Services)

    July 2018

    Edition 3.0

  • This page is intentionally left blank

  • Page i

    Chairperson, Board of Directors

    Message

    It is laudable that the Laguna Lake Development Authority has revised its Citizens Charter in its continuing pursuit of transparent, efficient, and on-time delivery of services to its clientele and stakeholders.

    The LLDAs Citizens Charter, as amended, manifests the Authoritys mission

    to provide efficient and effective services to the public. This handy Guidebook on LLDAs Frontline Services facilitates easy understanding of system-wide processes. The simplified frontline procedures and enhanced service standards assure the public of fast and quality services. This will help build trust and confidence in the government service in general and the LLDA in particular.

    I commend the LLDA on this initiative. Let us continue working together as

    exemplary public servants!

    ROY A. CIMATU

  • Page ii

    General Manager

    Message

    The Citizens Charter that we have judiciously formulated in the Laguna Lake

    Development Authority (LLDA) will set into motion our strategies to re-engineer transaction systems and procedures that will drastically trim down the processing time involved in our delivery of services for the benefit of the communities that we serve.

    In line with President Rodrigo Roa Dutertes Ambisyon 2040 that aims

    Filipinos to live in a high trust society, I am sure, we will immediately show positive results to shorten processing time in the delivery of services, facilitate bureaucratic requirements, and smooth implementation of our mandate. This would reduce the cost of governance, double our outputs, increase our savings and improve the overall business climate and further spearhead the developmental thrust of LLDA.

    Likewise, all offices are required to post their respective workflow charts on

    areas visible to the public which indicate the services client need, the persons to be approached as well as the time to finish the transaction. This would assure the delivery of our key frontline services in utmost integrity, transparency and accountability.

    Let us work together to make this difference.

    JAIME C. MEDINA

    Ang LLDA: Tamang Proseso. Mabilis na Serbisyo. Tapat sa Trabaho.

  • Page iii

    Table of Contents

    MESSAGES

    Chairperson, Board of Directors ........................................................................... i

    General Manager ................................................................................................ ii TABLE OF CONTENTS.................................................................................................III ABBREVIATIONS ....................................................................................................... IV AGENCY PROFILE ...................................................................................................... 1 HISTORY .................................................................................................................. 1 MANDATE ................................................................................................................. 1 VISION ..................................................................................................................... 2 MISSION ................................................................................................................... 2 CORE VALUES .......................................................................................................... 2 QUALITY POLICY ....................................................................................................... 3 PERFORMANCE PLEDGE ............................................................................................ 4 FRONTLINE SERVICES

    LLDA Clearance .................................................................................................. 6

    LLDA Clearance Exemption ................................................................................ 9

    LLDA Clearance Expansion .............................................................................. 11

    LLDA Clearance Amendment ............................................................................ 13

    Discharge Permit (New Application) .................................................................. 15

    Discharge Permit (Renewal) ............................................................................. 18

    Revalidation of Discharge Permit (Long-term Permit) ....................................... 21

    Accreditation of Pollution Control Officers ......................................................... 23

    Survey Services for Shoreland Areas ............................................................... 25

    Laboratory Services .......................................................................................... 28

    FEEDBACK AND REDRESS MECHANISM ..................................................................... 31

  • Page iv

    Abbreviations

    BCGS - Bureau of Coast and Geodetic Surveys BIR - Bureau of Internal Revenue BOD - Biochemical Oxygen Demand BR - Board Resolution CDA - Cooperative Development Authority COC - Chain of Custody CPD - Clearances and Permits Division DP - Discharge Permit ECO - Environmental Compliance Office ELRD - Environmental Laboratory and Research Division ERD - Environmental Regulations Department FD - Finance Division GM - General Manager LC - LLDA Clearance LLDA - Laguna Lake Development Authority NOV - Notice of Violation OGM - Office of the General Manager PCO - Pollution Control Officer ROLA - Results of Laboratory Analysis SEC - Securities and Exchange Commission SMO - Shoreland Management Office SMR - Self-Monitoring Report TCT - Transfer Certificate of Title TSS - Total Suspended Solids

  • Page v

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  • Page 1

    Agency Profile

    Laguna Lake Development Authority (LLDA) is a quasi-government agency. Established in 1966, its geographical mandate covers the Provinces of Laguna and Rizal; Tanauan City, Sto. Tomas, and Malvar in the Province of Batangas; Silang, Carmona, General Mariano Alvarez, and Tagaytay City in the Province of Cavite; Lucban, Quezon; cities of Taguig, Caloocan, Pasig, Quezon, Pasay, Muntinlupa, Manila, and Marikina, including the municipality of Pateros, all in Metro Manila.

    History

    The LLDA was organized by virtue of Republic Act No. 4850 as amended by Presidential Decree 813 and Executive Order 927 as a quasi-government agency with regulatory and proprietary functions including environmental protection and jurisdiction over the lake basins surface water. In 1993, through Executive Order 149, the administrative supervision over LLDA was transferred from the Office of the President to the Department of Environment and Natural Resources (DENR).

    Mandate

    To promote and accelerate the development and balanced growth of the Laguna Lake area and the surrounding provinces, cities and towns hereinafter referred to as the region, within the context of the national and regional plans and policies for social and economic development and to carry out the development of the Laguna Lake region with due regard and adequate provisions for environmental management and control, preservation of the quality of human life and ecological systems, and the prevention of undue ecological disturbances, deterioration and pollution.

  • Page 2

    Vision

    By 2040, the Laguna de Bay Basin is an ecologically balanced resource that fosters vibrant economic development and sustains the needs of the present and future generations through the participation of empowered and responsible stakeholders.

    Mission

    To manage, develop and transform the Laguna de Bay Region into a vibrant economic zone through conservation of lake basin resources and good governance with the participation of empowered and responsible stakeholders.

    Core Values

    Love of the Environment

    - We, together with the participation of the empowered and responsible stakeholders, are foremost advocates of environmental protection and sustainable development in this day and age of climate change.

    Leadership / Professionalism

    - We adhere to the highest standards of civil service and professional meritocracy.

    Disciplined / Science-Driven

    - We believe in empirically-driven and science-based environmental governance and management.

    Adaptability / Innovativeness

    - We believe in change management and the value of innovation and creativity.

  • Page 3

    Quality Policy

    As the only lake basin Authority in the country, a member of the International Living Lakes Network and one of the founding members of Network of Asian River Basin

    Organizations (NARBO), we commit to:

    Lead the sustainable development in the Laguna de Bay Region through effective and strict enforcement of water resources management laws;

    Lead and continually improve our service delivery systems based on a certified quality management system for the satisfaction and trust of our stakeholders;

    Develop and implement empirically-driven and science-based processes and decisions; and

    Adhere to legal requirements and other policies that serve to maint

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