minuteman parking fact sheet

1
Minuteman Parking Quick Facts We have been In business since 1995 and employ more than 500 team members. We serve over 30 great facilities in the Western United States Our services include valet parking, self-parking, driveway ambassadors, bell and concierge staff, transportation for visitors and employees, parking equipment, traffic control, revenue management and parking consulting. We Know Parking and We Provide Superior Hospitality Minuteman Parking has been providing full service parking solutions on the West Coast since 1995. Our main focus is to provide superior hospitality as we are the first and last impression that any guest or visitor will have of your property, and we are committed to making sure it is a positive impression. The Minuteman Difference » We Will Drive Greater Profits » We Will Improve Traffic Flow » We Deliver Unparalleled Guest Relations We Know Parking Hotels, Medical Facilities and Office Buildings At our fine, high-end hotel properties and business travel hotels, we do more than park cars. We become part of the team that provides memorable On the Web at www.MinutemanParking.com Call us at 877-572-7546 » We Deliver Unparalleled Guest Relations » We Focus on Safety Customer Proof “The Minuteman Parking team has done a fantastic job focusing on the customer, and dramatically improving our customer satisfaction scores. They have created an arrival experience that exceeds our customer’s expectations. They helped us improve our arrival scores from the bottom quartile to the top quartile in less than 6 months.” Doug Smith Assistant General Manager, Marina Del Rey Marriott “Minuteman Parking has demonstrated that they can provide excellent service within a complex parking environment consisting of five valet locations and two Self-Park shuttles. They also helped us mitigate parking issues during a challenging construction phase.” Michael Morris Director of Security Services, Hoag Hospital How Do We Do It? Minuteman Parking has built a reliable process called “Excellence in Service Bookends” for managing parking operations from arrival through departure. From the moment your guest or visitor arrives on your property until they leave, our associates will treat them with care and courtesy. service from arrival through departure. For our medical facility properties, we bring a new look-and-feel to their patient and visitor arrivals – and improve patient flow and overall satisfaction at the same time. If you have an office building or other facility, we are confident that we can bring our parking know-how and superior service to your property. In any of these situations, we can help you implement the latest in parking technology management solutions and apply valet parking best practices to maximize customer service and revenue.

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Minuteman Parking has been providing full service parking solutions on the West Coast since 1995 - at fine hotels, medical facilities and office buildings. Our main focus is to provide superior hospitality as we are the first and last impression that any guest or visitor will have of your property, and we are committed to making sure it is a positive impression. This is our one-page fact sheet.

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Page 1: Minuteman Parking Fact Sheet

Minuteman Parking Quick Facts• We have been In business since 1995 and employ

more than 500 team members.

• We serve over 30 great facilities in the Western

United States

• Our services include valet parking, self-parking,

driveway ambassadors, bell and concierge staff,

transportation for visitors and employees, parking

equipment, traffic control, revenue management

and parking consulting.

We Know Parking and We Provide

Superior HospitalityMinuteman Parking has been providing full service

parking solutions on the West Coast since 1995.

Our main focus is to provide superior hospitality as

we are the first and last impression that any guest or

visitor will have of your property, and we are

committed to making sure it is a positive impression.

The Minuteman Difference» We Will Drive Greater Profits

» We Will Improve Traffic Flow

» We Deliver Unparalleled Guest Relations

We Know Parking

Hotels, Medical Facilities and

Office BuildingsAt our fine, high-end hotel properties and business

travel hotels, we do more than park cars. We

become part of the team that provides memorable

On the Web at www.MinutemanParking.com Call us at 877-572-7546

» We Deliver Unparalleled Guest Relations

» We Focus on Safety

Customer Proof“The Minuteman Parking team has done a fantastic

job focusing on the customer, and dramatically

improving our customer satisfaction scores. They

have created an arrival experience that exceeds our

customer’s expectations. They helped us improve

our arrival scores from the bottom quartile to the

top quartile in less than 6 months.”

Doug Smith

Assistant General Manager, Marina Del Rey

Marriott

“Minuteman Parking has demonstrated that they

can provide excellent service within a complex

parking environment consisting of five valet

locations and two Self-Park shuttles. They also

helped us mitigate parking issues during a

challenging construction phase.”

Michael Morris

Director of Security Services, Hoag Hospital

How Do We Do It?Minuteman Parking has built a reliable process called

“Excellence in Service Bookends” for managing

parking operations from arrival through departure.

From the moment your guest or visitor arrives on

your property until they leave, our associates will

treat them with care and courtesy.

become part of the team that provides memorable

service from arrival through departure.

For our medical facility properties, we bring a new

look-and-feel to their patient and visitor arrivals –

and improve patient flow and overall satisfaction at

the same time.

If you have an office building or other facility, we are

confident that we can bring our parking know-how

and superior service to your property.

In any of these situations, we can help you

implement the latest in parking technology

management solutions and apply valet parking best

practices to maximize customer service and revenue.