MICHELLE P LILLY-BOWENS6354 Shannon Pkwy 11E, Atlanta, Georgia 30291H: 770-572-8904; E: michellebowens@gmail.com

DIGITAL MEDIA & BROADCASTING PROFESSIONAL

Media Programming & Operations ǀ Network Operations ǀ Media Inventory & Management ǀ ResearchWorkflow Management ǀ Vendor Relations ǀ Domestic & International Broadcasting

∙∙∙Account Management ǀ Leadership ǀ Client Relations ǀ Process Improvement ǀ Training & Development

Interpersonal Communications ǀ Strong Oral & Written Communications ǀ AdministrationMeeting -Facilitation ǀ Strong Presentation Skills ǀ Microsoft Office Suite ǀ Reporting

Technically Savvy: Scarlet, Toolkit, Orion, RF Scanners ǀ Data Collection & Assessment Tools

HIGHLIGHTED ACHIEVEMENTS

Created a new “All-star program” for the outstanding teams of Technology & Strategy Division saving the company $10K annually - Turner Broadcasting Systems Inc.

Restored over $125K worth of media assets for NBC Universal due to a fire Decreased number of media ordering errors by 95% by creating a new Client Service standard operating

procedures manual/training tool for all new and existing employees Ensured 100% on-time airing by resolving any customer service and/or media asset issues quickly

RELATED EXPERIENCE

TURNER BROADCASTING SYSTEM/TIME WARNER INC. - Atlanta, GA 2003 - 2011Client Service Representative - TNT Network & Digital Media Group, (2005 – 2011)

Promoted to position due to display of professionalism, accuracy in operations, and great work ethic Proficiently managed program for over 500,000 media assets across several domestic and international

broadcast network resulting in 100% on-time airing Trained client service team on how to do franchised sponsored media orders for air Handled ordering and trafficking first and last segment promotion media for’ TNT prime time series Served as a primary liaison for TNT media networks’ internal and external departments, processing

over 200 media customer orders daily As a member of the Multi-Cultural Diversity Advisory, developed innovative programs such as the EVP

Summer Series program and facilitated a Mentoring Lunch and Learn with the Top Executives of the TBS organization

Recognized as subject-matter expert in restoration projects, ordering, researching and tracking all high profile programming for both TNT & Digital Media Group

Streamlined TNT & TBS networks’ first and last promotional grid to include both standard and high definition media on the shared drive

Researched and resolved issues for TNT customers, business partners and company associates in order to expedite media programming services, using Toolkit, Orion, and Scarlett information systems

Created reports and recorded metrics daily for up to 200 media orders promoting TNT Originals and Series

Media Asset Coordinator, (2003 – 2005)

Maintained traffic of library database through Toolkit and Orion, (Turners internal tracking system), for over $7 billion domestic and international programming media assets decreasing media loss by 95%

MICHELLE P LILLY-BOWENS6354 Shannon Pkwy 11E, Atlanta, Georgia 30291H: 770-572-8904; E: michellebowens@gmail.com

Efficiently utilized routers, encoding systems and patch bays to perform quality review on sports media and various media including but not limited to: IMX, D2, Digi-beta, Beta Sp, VHS, File base media and High Definition assets

Oversaw media activities concerned with the receipt, arrangement, storage, preservation, and safeguarding of media assets.

Managed the return of over 500 network programming media assets daily retrieved from master controls dead-air shelf, program edit, and the circulation room to be disseminated to awaiting clients.

WORK HISTORY

JLC PRODUCTION – Atlanta, GA 2010 - 2012Fashion Event Management Assistant

Managed CEO’s day to day operations coordinating logistics of all fashion show productions/events; Demonstrated tactful communication and leadership, providing practical solutions to problems and process improvement

CONTEMPORARY SERVICES CORPORATION (CSC) - Atlanta, GATrained Crowd Manager (Seasonal) 2005 - 2015

Provided on-site training for NFL Atlanta Falcons & Georgia Tech Football events Recruited and managed a team of up to 20 Trained Crowd Coordinators and increased performance

rate by 23% among staff by developing an on-going team incentive plan to increase team and individual motivation

EDUCATION

MASTER OF SCIENCE IN MANAGEMENT 2014Focus: Organizational Development & Design; GPA 3.86Kaplan University

BACHELOR OF ARTS IN COMMUNICATIONS Focus: Audio & Video ProductionSUNY New Paltz College, New Paltz, NY

PROFESSIONAL AFFILIATIONS

SOCIETY OF HUMAN RESOURCE MANAGEMENT (SHRM) Member 2014 - 2015

EASTER SEALS Member 2012 - 2015 Helped raise over $75K annually for fundraising efforts to support disabled children and adults - Kaplan

University