mgmt5 © 2012 cengage learning managing teams 10. © 2012 cengage learning 1.explain the good and...

MGMT5

© 2012 Cengage Learning

Managing Teams10


1. explain the good and bad of using teams2. recognize and understand the different

kinds of teams3. understand the general characteristics of

work teams4. explain how to enhance work-team

effectiveness


Why Use Work Teams?

1.explain the good and bad of using teams

2.recognize and understand the different kinds of teams


The Advantages of Teams

Teams improve…• Customer satisfaction• Product and service quality• Product development speed and efficiency• Employee job satisfaction

– Cross-training

• Decision making


The Disadvantages of Teams

• Initially high turnover

• Social loafing

• Groupthink

• Minority domination


Factors That Encourage People to Withhold Effort in Teams

• The presence of someone with expertise.• The presentation of a compelling

argument.• Lacking confidence in one’s ability to

contribute.• An unimportant or meaningless decision.• A dysfunctional decision-making climate.


When to Use Teams and When Not to Use Teams


Autonomy

The degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their

jobs.


Team Autonomy Continuum


Special Kinds of Teams

• Cross-functional teams

• Virtual teams

• Project teams


Managing Work Teams

3. understand the general characteristics of work teams

4. explain how to enhance work-team effectiveness


Work Team Characteristics

• Team norms

• Team cohesiveness

• Team size

• Team conflict

• Stages of team development


Team Norms

Informally agreed-on standards that regulate team behavior.

• Regulate the everyday actions that allow teams to function effectively

• Teams with negative norms influence team member to engage in negative behaviors


Team Cohesiveness

The extent to which team members are attracted to a team and motivated to remain

in it.

•Make sure that all team members are present at team activities.•Create additional opportunities for teammates to work together. •Engage in nonwork activities.•Make employees feel they are part of a special organization.


Team Size

• In very large teams, members find it difficult to get to know one another, and team can splinter into subgroups.

• Very small groups may lack diversity and knowledge found in large teams.

• For most teams, the right size is between 6 to 9 people.


Team Conflict

• Cognitive conflict– members disagree because of different

experiences and expertise

• Affective conflict – results in hostility, anger, resentment,

distrust, cynicism, apathy

• Emphasizing c-type conflict is not enough


Having a Good Fight

• Work with more, not less, information• Develop multiple alternatives to enrich

debate• Establish common goals• Inject humor into the workplace• Maintain a balance of power• Resolve issues without forcing a

consensus


Stages of Team Development


Setting Team Goals and Priorities

• Increasing a team’s performance is inherently more complex than just increasing one person’s performance.

• Challenging team goals affect how hard team members work.


Stretch Goals

Extremely ambitious goals that workers don’t know how to reach.

•Teams must have a high degree of autonomy•Teams must be empowered with control over resources•Structural accommodation•Bureaucratic immunity


Selecting People

• Individualists– put their own welfare and interests first

• Collectivists– put group interests ahead of self

• Team level– the average level of ability, experience,

personality, or any other factor on a team

• Team diversity– variances or differences in ability,

personality, or any other factor on a team


The Team Player Inventory


Team Training

• Interpersonal skills

• Decision making skills

• Problem solving skills

• Conflict resolution skills

• Technical training


Team Compensation

• Skill-based pay– pay employees for learning additional skills or

knowledge

• Gainsharing – companies share the financial value of

performance gains with their workers

• Nonfinancial rewards– vacations, T-shirts, awards, certificates

<click screenshot for video>

REELTOREAL


Failure to Launch

1. Do you think Kit and Ace make a good team? How well do they work together to first shoot the bird and then save it?

2. Is there a clear leader? Who is making most of the decisions in this scene?

3. Is there any evidence of team conflict?

<click screenshot for video>

REELTOREAL


Holden Outerwear

1. What type of team did Nikki Brush participate in when she was a freelancer?What type of team does she participate in as a full-time employee at Holden?

2. What are the advantages and disadvantages of using teams at Holden? What can managers do to help avoid the disadvantages?

3. What steps do the leaders of Holden take to insure that their workgroups have high levels of cohesion?

mgmt5 © 2012 cengage learning managing teams 10. © 2012 cengage learning 1.explain the good and...

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