merging artificial and human intelligence in recruitment
TRANSCRIPT
Merging Human and Artificial Intelligence in Recruitment
Max Armbruster, CEO, Talkpush
Hello, my name is Max Armbruster
• CEO of Talkpush
• Built (and sold) an Recruitment software
(ATS) company before
• Interviewed thousands, hired hundreds
• Full-time dreaming about AI since 2013
Hype vs. Reality?
Hype: Robots can do it all better than humans
Intelligence is whatever machines haven’t done yet.
- Larry Tessler
Creator of the copy/paste
We will always find something for us to do
Enhancing the qualities of recruiters
Listening
Prioritizing
Screening
Marketing
Communication
Time management
Chorus.ai records, transcribes and provides a summary of each sales meeting in real-time. It automatically identifies discussion of important topics and provides unprecedented visibility into meeting performance metrics.
Enhancing the qualities of recruiters
Listening Skills
Enhancing the qualities of recruiters
Prioritizing
IRIS by Watson, uses machine learning to rank the priority of your open jobs. Looking at your historical data, it determines how hard of an assignment will be, taking market dynamics and your history to show the complexity of an open job.
Enhancing the qualities of recruiters
Screening
Using predictive analytics and video, Hirevue offers screening, Pre-Employment Assessment Test and First Round Interview services.
Enhancing the qualities of recruiters
Marketing
Textio, a startup that makes a predictive engine to make job descriptions more attractive, just attracted $20m in investment.
Programmatic job advertising create greater spend efficiency in bid-based marketplaces by automating a significant portion of the manual job ad buying process.
Enhancing the qualities of recruiters
Marketing
1990s 2000s 2005 TODAY
Pay per Word Pay per Post Pay per Click Pay per Applicant
Enhancing the qualities of recruiters
Communications
Voice cloning
AI that recognizes your speech patterns and can recreate voice from text. Example:
• Text-to-speech messages on messaging services
• Get your CEO to deliver personal messages to every candidates
Communications
Smart replies
Google has recently made a series of upgrades to their “smart replies”, a feature used in Gmail that uses machine learning to suggest replies to emails. Usage of Smart Reply has grown significantly, making up about 12% of replies in Inbox on mobile.
Enhancing the qualities of recruiters
Salesforce Einstein applies NLP to analyse text from e-mails exchanged with customers to estimate the likelihood that a user will buy, detect deals a team is at risk of losing and recommend actions to improve sales.
Enhancing the qualities of recruiters
Communications
Enhancing the qualities of recruiters
Communications
What are chatbots?
AI that process language and converses with humans. They are special because they can:
• Talk on messaging apps• Retrieve information• Answer FAQs• Stay engaged 24/7
Why now?
Chatbots are improving rapidly, thanks advances in NLP. They can be become smarter based on user interaction
A brief history of chatbots
1966
ELIZA
1995 2006 2010 2015 2016
A.L.I.C.E.
April 2016 Nov 2016Sept 2016March 2016 Nov 2016
1
2
3
4
5 Difficulty on mobile device
Time required to apply
Relevancy of search results
No compensation data
Lack of response to application
Recruitment chatbots address the top 5 frustrations of candidates
An empathetic response to frustrations
Potential issues with chatbots
• Chatbots can take away critical points of interactions between recruiters and candidates
• Chatbots can come off as robotic, irritating or insensitive
• 16% to 205% of Google queries that get asked every day have never been asked before
Can the bots make us more human?
Automation and machines are creating demand for an increasingly human experience, with greater empathy. AI can help recruiters focus on their human value .
What problem will you solve?
Getting started on AI means defining a problem, not a solution.
Only once you have its purpose, can you build an AI/bot/algorithm.
What are the recruitment metrics you want to improve?
Stay in touch
• Blog.talkpush.com
• twitter.com/talkpush
• www.linkedin.com/in/maxarmbruster/