melbourne convention and exhibition...

FEB 28 - MAR 2 2018

Melbourne Convention and Exhibition Centre

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insideretail.live#InsideRetailLive

Supported by

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OPEN

Meet the rego team

WELCOME

FROM THE CEO

DALI HOFMANN

(02) 8224 8366

VIV BLACHER

(02) 8224 8359

Inside Retail Live is what we like to describe as a 3-day festival of retail ideas. Over the course of 3 days, experts and innovators will share new, thought-provoking ideas to help us re-imagine retail and the way we work. Most importantly, you’ll leave inspired, energised, and ready for action!

As you may know, Inside Retail has been delivering quality news and insights for over 40 years. Handpicked by the publication’s experienced content team, our speakers are an unconventional mix of leaders, rebels and change makers, each ready to challenge mindsets and drive creative thinking in an exponentially changing market.

We know 3 days is a long time, and I don’t expect you to join us every day (though I’d love you to!). We have designed the content to be relevant to different departments at different times. You can send managers, leaders, marketing, sales, customer service, IT, developers, store operators, logistics and many more.

This is an opportunity to meet in Australia’s retail capital for three days of leadership development, collaboration and most importantly, action. Try to set time aside to actually focus on your role in the business and where it’s headed in the future. We are the retail movement… Can you afford not to join?

Oliver Ranck

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FEB 28 - MARCH 2

RETAIL 2018DAY 1

Join us at the first session of the event to hear industry experts as they provide an industry insight into the current state of play in the Australasian retail market and abroad.

Expect: » Megatrends » Disruptors » Changing consumer behaviours

» Macro/micro influences

» The evolution of retail

DAY 1

Many established retailers are adopting new strategies to cater to evolving customer needs, primarily focusing on omnichan-nel retail, resulting in a different business model that doesn’t place a preference on any single

shopping channel.

Expect: » Wholesale marketplaces -

friend or foe?

» Scaling up - How to avoid

awkward channel conflicts » Business models disrupting

retail on the global stage

+ Suitable for c-suite and senior

management.

EMERGING BUSINESS TRENDS

INNOVATIONDAY 1

Innovation has emerged as a central theme of good retail practice as macroeconomic conditions, the competitive landscape and customer expectations have changed in recent years.Capital expenditure among large retail companies is spiking to meet these requirements, with retail leaders trying very hard to find new ways to sell to customers that haven’t been

done before.

Expect: » How can we reinvent retail in an

age of digital disruption?

» How can leaders successfully

build a culture of innovation that

sees results?

» How can retailers maximise

relationships to maximise

profits. Three key lessons from a US retailer

+ Suitable for all departments.

MAINSTAGE -

KEY THEMES

DAY 1

Good leadership needs to be learned and can be practiced. Without it, many organisations crumble. So how do you develop, as well as stay focused as a leader?

Expect: » Emotional intelligence and leadership qualities

» Design thinking » The importance of failure » Using cognitive science in your management

+ Suitable for marketing, sales,

management

LEADERSHIP

FEB 28 - MARCH 2

DAY 2

Retailers have been placing much

more emphasis on digital mar-

keting over the last several years

as customers migrate to social

media platforms.

Platforms such as Instagram,

Facebook and Twitter have emerged as important organic

marketing tools, while digital

videos and brand campaigns

that leverage influencers are now commonplace in the industry.

As marketing has adopted a more

organic focus branding has also

become more important, with

even mundane customer service

errors now having the potential to

go viral on the internet, becoming

public relations challenges.

Expect: » The what, why, and how of experience

» Building cultural capital

» Converting followers to dollars

» Pricing science and

discounting


management

DAY 2

With enterprise bargaining agreements within the retail industry at an all-time low and employment within the industry more broadly decreasing rapidly, the retail workforce has become challenged.A Fair Work Commission decision from May to reduce Sunday Penalty rates has

further contributed to tensions in the industry, with renewed union presence creating a new environment within which large employers have had to adapt.This has coincided with an increasing need to have engaged and knowledgeable sales staff within retail stores, as customer expectations around service continue to increase.

Expect: » What is a customer-centred culture and how do you actually make it happen?

» Gender diversity – It’s more than hiring ‘enough’ women

» How automation will impact

the retail workforce

+ Suitable for HR, C-suite,

management

MARKETING AND BRANDING

WORKFORCE AND HR

LOGISTICSDAY 2

Retailers are investing heavily

in faster, more transparent

cheaper delivery options for

customers.

Increasing online penetration is

driving interest from retailers in

ensuring that they are able to

compete for customers who are

Expect: » Same day delivery - what’s

next? How customer demand

is reshaping delivery.

» Why supply chain may be

retail’s biggest gamechanger.

+ Suitable for all departments

expecting more from the digital

experience.

Many retailers are trailing

in-store fulfilment to lower barriers to entry. Others have

invested heavily in click-and-

collect, which is comparatively

cheaper to facilitate in many

cases.

THE CUSTOMERDAY 2

Customer expectations are

increasing as time goes on,

but are also evolving, which is

forcing retailers and industry

stakeholders to adapt quickly.

Online shopping, contactless

payments and digitally

integrated experiences

have emerged as important

competitive imperatives for

many large brands, eliciting

Expect: » Consumers - the other side of

retail

» Reinventing retail convenience:

Caltex

» The future shopping centre experience – what you need to

know.


heavy investment into

technologies that are able to

provide what’s become known as

the “modern retail experience”.

Consumers are also being

hampered by low wage growth

and increasing cost pressures,

which has subdued discretionary

spend growth, putting pressure

on margins and forcing retailers

to work harder for consumer

dollars.

FEB 28 - MARCH 2

DAY 3

Retailers are busy preparing for the impending arrival of Amazon into Australia, a development that many analysts say will shape the future of Australian retail.A consensus has emerged that unique products, solid pricing strategies, instore experience and developed digital capabili-

ties will be important features of retail in the future.Over the next twelve months consumer confidence is also expected to be subdued while competition is set to increase, creating what some have called a ‘perfect storm’ that may see more retailers go out of business.

Expect: » The retail / supplier relationship and how technology is changing the way business transactions are done and money flows

» The next generation, who, what, where, why

» Future of payments


This year's Pitchfest will showcase the latest in retail disruption. Help support the up-and-comers in the retail space, and have your say on the winning pitch for IRL2018.This will be followed by a presentation on the technologies of tomorrow, most of which are already live today.


THE FUTURE

PITCHFESTDAY 3

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DAY 3

Demand for Australian

consumer goods in China

is very high, a fact that has

become a lucrative opportunity

for companies like Chemist

Warehouse, who have been very

successful selling into China

CHINA - THE BIG OPPORTUNITY

with local partner Alibaba.

Now other companies, including

Priceline, are planning for

expansion into what has

become the world’s largest

consumer market with a rapidly

growing middle class.

Expect: » This session will look at three different approaches of

companies selling through

China’s online market.


DAY 3

The purpose driven brand – why does it matter more now than ever before? Here we discuss balancing purpose and profit, as well as ways retailers can harness business potential as a force for good.

Expect: » Social giving and sustainability – how to create profits and good

» How to create a meaningful brand


c-suite, management

PURPOSE-DRIVEN BUSINESS

FEB 28 - MARCH 2

MAINSTAGEMEET THE UNCONVENTIONAL MIX OF

LEADERS, REBELS AND CHANGEMAKERS

CHARLIE COLETumi & Samsonite

Chief digital officer, Global chief e-commerce officer

Charlie oversees all Tumi direct websites (18 countries) as well

as international direct whole-

sale accounts such as Amazon +

Zappos. As part of the acquisi-

tion of Tumi, Charlie became the first Chief eCommerce Officer at

Samsonite.

BRUCE HARRYMAN John Lewis

Senior Manager National Distribution Network Planning

Bruce is responsible for future capacity and online fulfilment

planning across the John Lewis National Distribution Network. He has worked in John Lewis Distri-bution since 2008 and during his tenure has experienced in person

the business changes required to support the unprecedented growth of online sales and the expansion of the selling branch

network.

GRETTA VAN RIELHey Influencers

FounderGretta van Riel is one of Australia’s

most successful serial entrepre-

neurs. With over 16M followers

on Instagram, over 5.8M impres-

sions a month on Pinterest, and 5

successful startups under her belt,

Gretta prides herself on turning

audiences into brands and trends

into markets.

She founded her first startup, SkinnyMe Tea (SMT), at 22 with $24 in the bank. SMT went on to

be a global success with explosive

growth, winning the Shopify Build-

A-Business competition in 2013.

ADAM FERRIERThinkerbellFounder,

Consumer psychologistAdam Ferrier is the founder of

THINKERBELL, an agency that creates ‘measured magic’. Adam

is one of the leading consum-

er psychologists in Australia, a

brand strategist and an authority

on Behavioural Economics. He’s also the author of “The Adver-tising Effect” and part of The

Australian Creatives’ ‘Power 20’;

A regular on the Gruen Transfer and Sunrise ‘Masters of Spin’, and

featured on The Project, Celebrity Apprentice and ABC Radio.

+RADEK SALISwisse

Former Chief ExecutiveSali is an accomplished leader

of international business, having

made his mark as CEO of house-

hold name Swisse in his early

thirties. Radek is credited to have

led Swisse through rapid growth

in product lines, stockists and

revenue, and initiated one of Aus-

tralia’s largest ever licencing deals

with PGT, with plans to launch Swisse in over 30 countries in 3

years across Europe and Asia.

WAI TANGJB Hi-Fi

Non-executive DirectorWai was the founder of Happy Lab -

unique, fun and quirky specialty retail

confectionery stores. She started

the business in late 2009 and built

the business to 7 stores including an

online store before selling her shares

to her business partner.

During the period of 1999 and June

2009, Wai was the Group Operations

Director for the Just Group as well as

the CEO for Peter Alexander Sleep-

wear division (part of the Just Group).

FEB 28 - MARCH 2

CHAU BANKSNew York and Company Inc

Executive vice president, CIOChau is executive vice president,

CIO and Channel Integration at

New York & Company, a leading

specialty manufacturer and re-

tailer of women’s fashion apparel

and accessories. Chau provides

strategic direction for technology

organisation and also the inte-

gration of business channels that

reach all customer touch points.

She has held leadership posi-

tions at global retailers including

COACH, Abercrombie & Fitch,

and LBrands.

STERLING HAWKINSCenter for Advancing Retail &

Technology - USARetail Visionary & Co-FounderSterling Hawkins is a business

leader, entrepreneur and inves-

tor living at the intersection of

in-store and online. Currently

running operations and venture

relations for CART, his legacy is that of a 5th generation retailer

whose family name is synony-

mous with retail.

In 2004, Sterling co-founded,

launched and sold his first retail technology company, Convena.

PAUL KENNEDYGreencross Limited

CIOPaul Kennedy leads digital trans-

formation at Greencross support-

ing growth and integration of the

retail (Petbarn, Animates and City

Farmers) and veterinary busi-

nesses. Paul has over 20 years’

experience in IT, including digi-tal transformation at APG & Co

(Sportscraft, Saba, JAG & Willow)

and delivering omni-channel at

John Lewis (UK) with over 30 per cent of sales online. Paul’s

retail experience includes online

specialists (Warehouse Express, figleaves.com) and he has pre-

vious IT delivery and consulting experience with Avanade and

Mincom.

ANNE MOOREPlanDo

Founder and CEOAnne was the founder

SydneyTalent at the University of Sydney, a start-up that places students into paid, course related work. She’s worked extensively with individuals and teams on how to deal with the changing face of work acros This led her to establish PlanDo in 2012.s a

lifetime.Anne is a social scientist, graduate

of the Australian Institute of Company Directors, member of

the UTS Business School Advisory Board and visiting lecturer at the Sydney Business School. Through Springboard Enterprises’ global

network of women founders and entrepreneurs, she’s able to pursue her passion for women’s

entrepreneurship.

JULIE MATHERSFlora & FaunaFounder, CEO

Julie Mathers is the CEO and Founder of certified B-Corp Flora & Fauna, Australia’s largest vegan

beauty and lifestyle store growing

at 500% year on year with a pas-

sion for the customer and being

an ethical retailer. F&F was short-

listed as a finalist for Responsible Retailer of the Year at the World

Retail Awards 2017.

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BERNIE BROOKESMyer, Edcon, Woolworths

With 40 years experience at the

helm of some of retail’s largest

names, Bernie Brookes is certain-

ly no stranger to the retail sector.

Bernie has led companies includ-

ing Australian department store

giant Myer and South African

conglomerate Edcon, the coun-

try’s largest non-food retailer.

Bernie’s experience includes

leading multi-divisional organisa-

tions during significant periods of change and re-engineering.

He has significant international experience working in India and

China, bringing substantial skills

in managing change, organising

people and leading teams with a

passion for entrepreneurial-ship

and empowerment.

FEB 28 - MARCH 2

THERE’S HEAPS TO DO AT

Inside Retail Live 2018

WOMEN IN LEADERSHIP BREAKFAST

(RETAIL FOCUS)07:15 AM Melbourne Town HallJoin Inside Retail, social think tank Remodista and a select group

of inspiring female leaders from Australia and the US at a break-

fast event.

We have a truly impressive lineup of guest speakers, who will

share stories of their success and how they’re working to be

diverse leaders in today’s modern retail environment.

Email expressions of interest to [email protected]

TOP 50 IN E-COMMERCE LAUNCH PARTY07:00 PM, Ms Collins 425 Collins St. Melbourne VIC 3000The Top 50 launch party celebrates Internet Retailing’s annual Top 50 People in E-Commerce report, recognising the biggest and brightest talents in Australia’s e-commerce industry.Sponsored by Australia Post, the invite-only event is a chance for Australia’s leading online retailers to get together, enjoy plenty of food and drink and party late into the night.The top three names will be announced in reverse order at the event, building anticipation to the final reveal of names and rankings included in take-home copies of the publication.Email expressions of interest to [email protected]

RETAILER AWARDS07:00 PM, Melbourne PavilionIn their third year, the Inside Retail Retailer Awards continue to inspire, empower and showcase Australian and New Zea-land retailers that are excelling across different areas of their organisation. The Retailer Awards are a key opportunity for retailers and businesses to showcase their best work, high-lighting best practice of the industry and setting benchmarks of excellence in their retail growth journey.www.retailerawards.com.au

omenWLeadership

Breakfast in

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FEB 28 - MARCH 2

THERE’S HEAPS TO DO AT

Inside Retail Live 2018

RETAIL WEEK#retailweekau | 26th Feb - 2nd of Mar 2018 | Melbourne AURetail is a massive industry. Combined we have a larger reach and a powerful influence. Retail Week is about pushing beyond individual organisations, it is about establishing a retail movement. This is an opportunity for local and international retailers, brands, gov-ernment and decision makers to meet in Melbourne for a week-long celebration of retail.Check out all the Retail Week events at retailweek.com.au

PITCHFEST2nd March MCEC, MelbourneThis year's Pitchfest will showcase the latest in retail disruption. Help support the up-and-comers in the retail space, and have your say on the winning pitch for IRL2018. This will be followed by a presentation on the technologies of tomorrow, most of which are already live today.

PITCHFEST

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FEB 28 - MARCH 2

IT PROVED TO BE

AN OUTSTANDING

FORMAT FOR

RETAILERS

TO MEET AND

NETWORK,

DISCUSS ISSUES OF

MUTUAL INTEREST

AND LEARN

FROM INDUSTRY

LEADERS.”

Peter Wilkinson Chairman, Forever New

The sessions,

the panels, the

speakers, the

expo, were all top

notch, and I am

looking forward

to 2018.

Extremely well organised event, great integration of interactive media. Fantastic mix of presenters for traditional retailers and just the right amount of aspirational content.

Peter RatcliffeHead of Digital, Retail Apparel Group

Kelly WhiteHR, LOWES

The 3 day Inside

Retail event was very

informative and a

great way to network

with fellow QSR

retailers. The panellists

were interesting and

insightful focusing on

the future of the retail

world.

Luke BaylisCEO, SumoSalad

The only local

event touching

all facets of

retail. The

speakers were

phenomenal! Year

1 was a massive

success, looking

forward to seeing

what’s in store for

year 2.”

Gabby LeibovichDirector, Catch Group

“While there are

some great digital

retail conferences

in Australia, this

is the first major

conference that

also has an equal

focus on bricks

and mortar retail.

I made some

great connections

with solution

providers as

well as other

retailers... Will

definitely be

going again next

year.”

Dean SalakasCEO, The Party People

“Inside Retail Live was a great way to share ideas and meet exhibitors, this was topped off with a great night as one of the Top 50 People in eCommerce!”

Jason Kencevski CEO, SPEEDMASTER79

melbourne convention and exhibition...

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