meeting the critical needs of older people
DESCRIPTION
TRANSCRIPT
Meeting the critical needs of older people
Presentation by
Vicky Witts
Customer Information Officer
Chorley Council Date
10 March 2011
Mosaic mapping
M59O67
K49
M56M57
M58
L54
Circle of NeedLocal Neighbourhood of OP / fuel poverty
Mon Nov 22 12:08:17 2010
(2.2.1.3) Ex tractingmaterials or minerals
from the ground/exploiting land
potential or utilisingfeatures of land
(2.2.1.1) Naturallyoccurring feature inneed of protection
(1.1.3.2) In Need ofMental or PhysicalHealth Support and
Adv ice
(1.1.3.1) In Need ofMedical Treatment
or A ssistance
(1.2.1.2) Being acitizen affected by
crime
(1.2.2) Hav inginadequate personal
env ironmentalsecurity & safety
(1.1.2.1) In Need oftemporary / longterm Support in
day -to-day Living
(1.3.2.1) In Need ofAccess to an Active
& SupportiveCommunity
(1.2.3.3) Havingperceived or actualinability to access
rights
(2.1.3) Being aresidential property
(1.1.1.3) HavingCommunication
issues and barriersto A ccessing
serv ices
(1.1.1.4) Being inneed of f inancial
ass itance or havingproblems w ith debt
(1.1.1.1) In Need ofImproved
Accommodation
OP / f uel poverty
Figure 10, Fuel Poverty surrounded by its circle of needs
Quick wins
• ‘Think warmer this winter’ programme of cold weather services
• Awareness raising activity
• Directory of services
In socialisolation
Reducing quality of life
Premature death
Deteriorating physical
health
Living in cold and
damp conditions
SedentaryLife -style
Vulnerable older
people
Global fuel supply
Global fuel costs
Global factors
In need of Fuel
Lacking healthy
Food
Having mental
health Issues
Being in poverty &
debt
Living in
poverty
Living in Unsuitable
HousingTransient HousingSolution
Inappropriately
housed
LandlordnegligencePoorly
maintained / insulated / heated
housing
Increasing global
carbon footprint
Vulnerable Older People Living in Fuel Poverty
Personal choice / systembarriers
Home security / safety
issues
Area prone to crime
In need of social
care / support
Ongoing pilot
• Circles of Need as ‘knowledge architecture’• Consistent framework to pull together diverse
leaning across topics• A holistic structure to needs - avoid lots of
specific information but no bigger picture• Body of evidence to influence effective fuel
poverty strategy
Ongoing pilot
Accumulating learning re. Fuel
Poverty in Older People in
Chorley
Front line using Fuel Poverty
data to diagnoseneeds and design
solutions
Additional data, updates and Area
learning
Improved diagnostic tools and up to date service data
Customer getting an holistic
assessment and co-design of solution
during one visit
Better targeted support
Contributing to anonomisedinformation
Learning and outcomes
• Some key findings
• Outcomes:- Success of ‘Think warmer this winter’- Positive results from initial pilot
• Future opportunities