Marilyn D. Clark27 Harmony Hill Cres. Richmond Hill, ON, L4C 8Z2 masseyclarkdmn@sympatico.ca 647-390-8993

Qualifications SummaryPersonable, operational leader with proven experience in the volunteer sector and over 12 years management work

within TD Bank (Branch, Divisional Office, Toronto Head Office and New York City). Proven Project Leader and Change Agent. Organized and Diligent. Talent for identifying process improvements. Ability to manage crisis to successful resolutions. Continuously promoted and performance consistently exceeded job requirements. Achieved awards of excellence in variety of fields (TD Bank, Fraternity, & School Committee). Proficient with Microsoft Office®, Apple Mac, Social Media (Facebook, Instagram, Twitter, LinkedIn, Skype,

Google Docs), and Quicken.

Volunteer Work ExperiencePi Beta Phi Fraternity - Western University, University of Toronto, & N.A. wide Volunteer 2004 to Present Established 1867. International 250,000 member organization, which promotes friendship, develops women of intellect and integrity, cultivates leadership potential and enriches lives through community service. At Pi Beta Phi, we believe in the power of reading. We believe that readers become leaders, and it is the foundation for all that we can achieve in life. Through our “Read.Lead.Achieve.” initiatives, we believe in the Story of One.Chair Philanthropy, Toronto Area Alum Club, 2013-present – Elected executive position. Organized events for literacy based initiatives and alumnae involvement. Co-ordinated donation of 500 free books to City of Toronto School reading program. Achieved wide attendance of students from U of T, Guelph, and Western University.Chair, Canadian Philanthropy Committtee, 2009-2015 – appointed by Grand Council. Led Canada wide literacy committee to encourage reading in low literacy rate regions by fundraising, creating awareness via social media, & educational programming. Communicate with Canadian Northern Libraries and Schools to foster literacy programs. Represented committee at 3 international conventions. Increased donations 3x and library participation 2xTreasurer, House Corporation, Western University, 2007-2009 - Elected housing specialist position. Manage budget of $80K for household of 8 university students. Oversaw major house renovation projects (notably sprinkler installation) with other Board Members. Liaised with Bank and Lawyer for financing. Successfully implemented budget, cash flow analysis, and strategic planning. Participate in continuing education at housing symposiums.Chairman, Alumnae Advisory Committee, Western University, 2006- 2008 - Elected adviser position. Provided operational support, leadership, and philanthropy development to university students. Led the chapter through a probationary period and successfully raised the chapter performance level. Oversaw financial affairs of chapter budget of $75K for 40-member chapter. Participate in continuing education in the areas of leadership coaching at international training seminars. Alumnae Leadership Award of Excellence. Treasurer, Toronto Area Alum Club, 2005 – 2006 - Increased membership by 47% Member, Alumnae Advisory Committee, University of Toronto, 2004 to 2006 - Restructured budget debt service and raised fundraising activities.

First Book Canada, Charitable Organization Volunteer 2008 to Present Attended, as Pi Phi representative, the launch of Canadian offices; help coordinate Pi Phi volunteers for annual “Word of the Street” Toronto event; participate in book distributions of upwards of 100,000 free books to low income families. Successfully helped achieve social media campaign award for $50,000 funding from Target Canada. Identify potential recipient groups. Helped coordinate “5,000 Books on Wheels” event for York Region District School Board and volunteered at similar event for Kumon Canada.

Pleasantville PS & Bill Crothers SS - School Council & Other Committees Volunteer 2007 to Present Member, School Council, 2007-08, 2010-Present - Participate in monthly meetings. Held elected secretary position, 2007-08. Assisted with fundraising donation drives and hosted events to create awareness and encourage school involvement. Member, School 50th Anniversary Committee. Member, Colts Uniform Store 2014 – Present – fulfills uniform sales monthly. Handle cash & balance salesGrade 8 Grad Committee, 2014 & 2015 – treasurer and secretary of organizing committee for dinner dance.

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Member, Eco Team Committee, 2008-2014 – Led a “Grounds Greening” project in 2010 to create outdoor classroom and added 20-shaded tree areas on school playground. Worked with of teachers, admin staff, caretakers, principal, students and parents. Promoted environmental friendly activities and initiate improvement. Successfully researched grant opportunities; met with landscapers; and, enabled fundraising drive.Co-chair, Healthy Schools Committee, 2007-2014 - Researched and introduced school to Government of Ontario’s “Healthy Schools” program. Successfully advocated for new school board policy on Extreme Weather Guidelines, specifically related to UV sun protection. Worked with York Region Health Connections. Successfully encouraged school to increase physical activity (e.g. Walk to School program) and make school menus healthier. Recognition Appreciation Award 2008 by York Region Health Services.

Curling Club Youth Development – Thornhill G&CC & Bayview G&CC Volunteer 2007 – present Chair, Little Rocks & Bantams, 2007–2011; Conveyor, 2013-2014, and Team Manager, 2011-present

Top ‘O the Hill Co-op Nursery School – Richmond Hill, Ontario Volunteer 2003 to 2005 Past President, President and VP Social - Held elected positions on an 8 member Board of Directors. Provided operational support for school of 3 teachers with enrollment of 50 students. Successfully implemented improvement to policies and procedures after conducting Risk Audit Assessment. Effectively dealt with restructuring nursery school and kindergarten programs to make economically viable. Successfully raised funds as surplus to operating expenses. Created reserve fund. Successfully dealt with an allergy situation.

Professional Work ExperienceTD BANK 1988 TO 2000 Held various management positions throughout 12-year tenure. Continuously promoted and performance consistently exceed job requirements. Actively involved in charitable committees. Left on maternity leave in 2000.

VP Cross Border Banking, TD Waterhouse Bank, Electronic Banking (1999 to 2000) – Product and Marketing Management for US retail banking areas. Effectively marketed US Banking services to Canadians within $1.5MM budget.VP Customer Channel Access, TD Waterhouse Bank, Wall St., New York City (1998 to 1999) – Managed implementation of electronic banking services and channel delivery. Successfully launched online banking and telephone banking on time and without flaws.HR Counselor, TD Retail Banking: Insurance, Asset Finance, Visa, Call Centre (1997 to 1998) – Supported retail lines of business in all HR functions (hiring, performance reviews, organization structure etc.). Positive feedback received from line businesses supported.Auditor, Audit Division: TD Visa, TD Mortgages, TD Insurance (1994 to 1997) – Conducted operational audits in Retail Banking lines of business. Shared lead auditor role with team. Proven leader with no formal background in auditing. Nominated twice for an Award of Excellence.Divisional Operational Specialist, Ontario Southwest Division, Toronto (1992 to 1994) – Supported branch network on risk management controls and security. Ability to work independently and take on added responsibility.Branch Experience: Assistant Manager Customer Service or Administration, London (1989 to 1992) – Managed customer service staff and branch operations. Quickly progressed and promoted early in career. Provided excellent customer service and support to branch network. Management Trainee, Dundas & Wellington Branch, London (1988 to 1989) – Trained in customer service and branch operations areas of retail banking. Finished program 2 months early and placed in management position.

Education and TrainingB.A. (Psychology), University of Western Ontario; Canadian Securities Course (Honour's); courses toward Personal

Financial Planning; Dale Carnegie Training; The Leadership Institute – Women With Purpose, Inc.; Pi Beta Phi Convention Seminars 2011, 2013, 2015

References InterestsAvailable Upon Request Yoga, Curling, Skiing, Golf, Gardening, Photo Books