may 2018 the new simplicity. - supply network africa may 2018... · shelving – bolted, boltless,...

60
SUPPLY NETWORK AFRICA May 2018 The new simplicity. The new simplicity.

Upload: others

Post on 08-Oct-2020

4 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

SUPPLYNETWORK

AFRICAMay 2018

The new simplicity.The new simplicity.

FrontCover_230_230.indd 1 10.04.2018 09:07:36

Page 2: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Manufactured in South Africa since 1965

Racking – Conventional, VNA, Drive-in, Flow Rack, Pushback, Shuttle etc.

Shelving – Bolted, Boltless, Library, Gondola (Supermarket).

Mezzanine Floors – Structural and Rack Supported.

Lockers – Steel, Wire, Plastic etc.

Bins – All Storage Containers.

Speak to the space experts –conveniently located

right here on earth.

ISO 9001-2008

QUALITYCERTIFIED

SANCERT CERT NO 20120101

Don’t go to Mars for space...

desig

n: let

tie@

creati

ff.co.z

a

Johannesburg | Tel: +27 11 827 5555 | [email protected] | Tel: +27 31 700 2020 | [email protected] Town | Tel: +27 21 705 7808 / 29 | [email protected]

Page 3: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

After being founded 53 years ago, Krost Shelving is still one of the market leaders in the Racking & Shelving Industry!

major reduction in the manufacturing and delivering process, as there is no waiting period for imported products or material. Therefore, Krost Racking & Shelving can offer their vast range of Clients excellent turn-around times, and also offer more completive pricing structures.

Success

According to Uri, “our company is growing even during the more chal-lenging economic times in South Africa. The primary reason for our con-tinuous growth is that we re-invent our company to adjust to ever developing technological changes. We therefore, invest large amounts of Capital to al-ways be a step-ahead from our com-petitors, by using the newest and best technology. We are customer centric and strive to provide clients with solu-tions that meet their requirements not what is easiest.

Uri reiterates, “It’s also one of our mot-to’s to offer ongoing service to our vast client base and regularly inform them of new developments in the company and industry.

With our constant growth and ex-pansion Krost Racking & Shelving will ensure constant contribution to the South African Economy and ensure the that Krost Racking & Shelving will continuously grow their market share in the industry

With hard work and a positive outlook to the long-term plans and future of Krost Racking & Shelving; “the sky is truly the limit to the success of this ex-citing Racking & Shelving Company.

New Dawn

In recent months, Krost Racking & Shelving has secured a major contract with a well- known French compa-ny. This will result in a much needed foreign income injections in the South African economy.

Krost’s rapid expansion and continu-ous growth into the rest of Africa will not only generate foreign income but will definitely create much needed employment.

“Proudly South Africa”

Uri Krost shared with us that one of the biggest advantages is that they mainly only make use of South African steel and other locally produced mate-rial, to manufacture their “top of the range” Racking & Shelving.

By using South African material it is possible to virtually design and manu-facturing any type of Racking & Shelv-ing according to their Client’s specifi-cations and unique requirements with ease and agility.

What makes them even more com-pletive and efficient is that there is a

“Proudly South African” - Krost Shelving’s “New Dawn”

Page 4: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

CONTENTCONTENT

6Supply Personalityof the month

CIPSDigitalisation of supply chains

10

12

14

16KNAPP Front coverKrost Shelving Inside front coverROS International Inside back coverKNAPP Outside back cover

ID-Logistics 8University_of_Johannesburg 9CPR 11Dexion 13Stab-a-Load 15UniversalStorage 18A2_Forklift 19Linde_Forklifts 22Interoll 25Fortna 27Solutions4U 30Demag 36BITO 38Culmen_Consultants 43Labelton 46Space Creators 52Truckmatics 53ROS-International 59

FRONT COVER

PUBLISHED BY

SAPICSInternationally Certifield for Supply Chain Success

EDITOR

ADVERTISEMENTS

Malinda [email protected]

Tel | (011) 740 0152

GRAPHIC [email protected]

Tel | (011) 740 0152

MEDIA PARTNERSAfrica Energy Indaba

SCALEX East AfricaEurasiayan

SALES MANAGER

Michelle [email protected]

Tel | (011) 744 5000Cell | (+27) 76 451 4775

DIRECTORLelanie Lane

[email protected] | (011) 744 5000

www.supplynetworkafrica.com

ENDORSING BODIESSAPICS - The Association for Operations

Management of Southern AfricaASCP - Association of Supply Chain

ProfessionalsSAAFF - South African Association of Freight

Forwarders

The KNAPP OSR Shuttle Evo has landed

Lane Network Tradinginfo@supplynetworkafrica

Tel | (011) 744 5000Fax | (+27) 86 260 7077

KNAPP

CondynHow honest employees become criminals

Page 5: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

CONTENT

FrigairExhibition 2018

40

50

34

35

37

42

39

47FAW ErmeloFAW ERMELO ANOTHER FEATHER IN FAW SA’S CAP

5651

BUYERS GUIDE

IntralogA Framework & Guidelines for Warehousing Automation Projects

RedstorArchiving-as-a-Service: From dial-up to free up 49

DisclaimerOpinions in this Publication are those of the authors and do not necessarily reflect those of this publication, its editorial board, its editor or its Publishers. The mention of specific products in articles and advertisements does not imply that they are endorsed or recommended by this Publication or its publishers in preference to others of a similar nature, which are not mentioned or advertised. Reliance on any information contained in this journal is at your own risk. While every effort is made to ensure the accuracy of editorial board makes no representations or warranties, express or implied, as to the correctness or suitability contained and/or the products advertised in this publication. The Publisher shall not be liable for any damages or loss, howsoever arising, incurred by readers of this publication or any other person/s. The Publisher disclaims all responsibility and liability for any damages, includes pure economic loss and any consequential damages, resulting from the use of services or products advertised in this publication. Readers of this publication indemnify and hold harmless the publisher, its officers, employees, and servants for any demand action, application or other proceedings made by any third party and arising out or in connection with the use of any services and/or products or the reliance on any information con-tained in this publication.

Barloworld LogisticsNear or Far – your outsourcing decision will impact your Supply Chain

Commerce EdgeA good name is better than gold: – Avoid the personal development trap.

Electra MiningBook your stand!

Truck XMaterials Handling & Logistics

Liquid TelecomReshaad will oversee growth and devel-opment of digital services and enhanced network services across South Africa

European ConveyorsOver 20 years of materials handling experience. International brands with local support.

Page 6: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

The world is changing and changes always come with new challenges. Today, for example, we are facing the challenges arising from today’s business developments being less predictable and from the high demands for performance and quality. It is challenges such as these that drive us forward in finding new solutions and developing existing technologies to provide our customers with a decisive competitive advantage. With the first OSR Shuttle, first up and running in 2002, we turned the world of logistics upside down, changing it forever. Today in 2018, we are ready to once again redefine the limits of logistics. Change? Come on in! Welcome, OSR Shuttle Evo!

Limitations are a thing of the past

With more than 250 OSR Shuttle systems installed across the globe with over 25,000 shuttles, our shuttles have travelled the distance from the earth to the moon 100 times over. Every kilometre covered has provided us with valuable experience, which we have poured back into the development of our new OSR Shuttle Evo. The OSR Shuttle Evo combines the advantages of all previous KNAPP shuttle systems with the flexibility in the design of the system and processes.

Versatile all-rounder

Whether medicines, shirts, perfume, eggs, drive shafts, bulk material or teddy bears: The OSR Shuttle Evo provides space for a wide range of arti-cles and offers diverse storage possibili-ties. Containers, trays and cartons with different outer dimensions and heights can be stored in the OSR Shuttle

Advantages of the OSR Shuttle Evo

• Scalable investment: The system grows with changing

Evo without a problem. The op-tions of single or multi-deep stor-age and direct carton storage are particularly space-saving and efficient.

• Multiple-deep storage • Broad article range • Direct storage of cartons• Single system that stores containers, trays and cartons with different heights and footprints • Cargo up to 50 kg

The OSR Shuttle Evo has been developed in line with our all-in shut-tle philosophy. As a result, the OSR Shuttle Evo can effortlessly link critical processes. Its unique design enables it to put goods into precise sequenc-es as soon as they leave the rack. The OSR Shuttle Evo supplies work sta-tions and dispatch areas with goods just in time. Every work station has access to every article in the system. What’s more, stock and overstock can also be stored in a way that saves on both cost and space. When nec-essary, the shuttles leave the aisles and retrieve goods from overstock.

• Storage• Picking• Buffering• Replenishment• Supply• Sequencing

Fast, flexible and scalable – agricultural technology expert Kramp is equipped for future growth and relies on the OSR Shuttle Evo.

The KNAPP OSR Shuttle Evo has landed

MAY | COVER STORY SUPPLY NETWORK AFRICA

6

Page 7: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Data at a glance

RacksLength: 200 m Height: 24 m Systems are stackable and scale flexibility

Shuttles

Lengthwise movements 4 m/s I 1 m/s2 Crosswise movements 2m/s I 1 m/s2Movable telescope armsSeveral shuttles can be used per level for a scalable performance

Load carrier: Up to 50 kg

Storage type: Single and multiple-deep storage; direct storage of cartons

Lifts Double-deck type; flexible positioning in the rack system; low noise

SoftwareControl system by KiSoft or SAP® EWM by KNAPP Visualization: KiSoft SCADA

It’s that easy – Kramp re-lies on the new simplicity of the OSR Shuttle Evo

The international Kramp Groep cor-poration with headquarters in Vars-seveld, the Netherlands, is Europe’s largest specialist in spare parts and ac-cessories for the agricultural industry and is on a course for strong growth. In keeping with their slogan, “It’s that easy”, smooth logistics and great cus-tomer service are the cornerstones of the success of Kramp. For its ware-house logistics, Kramp has been rely-

“ We decided on the OSR Shuttle Evo because it is flexible, scalable and expandable with respect to shuttles, lifts and the rack system. The simple sequencing directly out of the racks also real-ly spoke in favour of the system. By project completion, the sys-tem will be double the size of today’s system. The big advan-tage is that we can expand step-by-step, when and however we need to be fit for the future.”

requirements and business models• Optimal use of space Thanks to a flexible rack system and a streamlined system design• On-demand performance: Scalable number of shuttles and lifts; applications with shuttles that move lengthwise and crosswise • Flexible access To all articles in the system from any work station • Complete integration In the KNAPP system world

ing for several years on the intelligent automation solutions by KNAPP. In order to support further growth and to further optimize the service for its customers, Kramp selected a new au-tomation solution with the brand-new OSR Shuttle Evo, which will be used in the distribution centre at the company headquarters in Varsseveld.

Jan Frans Berends, Logistics Director, Kramp

MAY| COVER STORY SUPPLY NETWORK AFRICA

7

Page 8: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Key Data

Kramp: Specialist for agricultural technical supplies Headquarters: Varsseveld, the Netherlands Distribution network: Deliveries in 26 European countries Mission: It’s that easy. Make is easy for our customers to run their business. Challenge: Greater demand for storage capacity; more than 500,000 articles available; high order numbers; fast delivery times Solution: OSR Shuttle Evo for fast, medium and slow moving articles as well as over-stock. One-touch picking using the goods-to-person principle at 8 Pick-it-Easy work stations. KiSoft software solution. Step-by-step expansion – 9,600 order lines per hour by project completion.

KNAPP Logistic South Africa (PTY) Ltd [email protected] knapp.com +27 (0) 72 255 0352 +27 (0) 11 465 9284Intelligent storage: Slow, medium and

fast moving articles as well as over-stock are stored in the OSR Shuttle Evo. The fast shuttles can change aisles and supply every work station with the goods, just in time.

Find out more about how the Kramp Groep corporation has organized their logistic process-es with the OSR Shuttle Evo and how Kramp customers are prof-iting.

IDL SNA 180x130mm.indd 1 4/6/18 10:42 PM

8

MAY | COVER STORY SUPPLY NETWORK AFRICA

Page 9: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Driving Africa’s supply chains into the futureFor almost a decade the opinion that Africa is no longer the Dark Continent has been widely acknowl-edged. While Africa has not been immune to the global economic slump and low commodity prices, the continent continues to feature sustained GDP growth of 4-7% amongst its economic zones.

While the continent remains plagued by poverty, poor infrastructure, corrup-tion and security issues, bureaucracy and a skilled workforce shortage, the business landscape is rapidly changing. Raw materials may drive exports but the demand for African manufactured products and services are encouraged by social and demographic changes. The robustness of Africa’s GDP growth can be facilitated by four supply chain driven approaches:

1. Improving intra-trade through infrastructure development

While intra-European and intra-Asian trade accounts for 70% and 55% re-spectively, intra-African trade is only about 10%. For many countries on the continent, the colonial mindset of transporting goods out rather than promoting intra-regional trade still ex-ists. This is most evident in the lack of sufficient port, rail and road infrastruc-ture and hinterland capacity and ac-cessibility. Many countries in Africa are land-locked and on average, transport costs represent 45% of the value of imports and 35% the value of exports. This is about 11 times higher than the global average. The challenge, while addressed by many govern-ments on paper, is to attract interna-tional finance for infrastructure proj-ects in a sustainable manner through public-private partnerships.

2. Focusing on services rather than products and costs

progressively service-driven supply chains. Service and reliability within a supply chains are overriding costs and companies such as Coca-Cola and Avon have demonstrated much suc-cess exploiting this strategy. Nigeria alone accounts for 50% of MTN’s glob-al revenue and such, there is a need to design supply chain networks around the distribution of service-driven prod-ucts.

3. Digitising the supply chain through big data

The ability to analyze large amounts of information improves demand plan-ning through better demand forecasts. According to Siemens, in Africa, digital maturity varies across industries and markets and the use of big data is still in its infancy. Technology is not foreign to Africa, just look at the impact that cellphones have had on the daily lives of many Africans - it is not unusual to find a women talking on her cellphone while (still) carrying a bucket of wa-ter for kilometres. For the transport industry, Siemens acknowledges that digitalization improves efficiency, cus-tomer experience and safety of peo-ple, goods and services.

4. Upskill of the workforce for inclusive growth

The supply chain industry continues to address the issue of an unskilled workforce. For Africa, upskilling the workforce not only tackles the issue of poverty but simultaneously im-proves productivity and adds value to the supply chain. Improving the skills of the workforce is however

approached with caution as better skills dictate higher wages – something which many cost-driven businesses are wary of. However, a service-ori-ented shift can expand profit margins and increase market share. Auto-mation of many processes are also a concern. The technological challenge of full automation has largely tackled the issue and training for both soft and hard skills discounts the concern.

McKinsey & Company maintain that while Africa may learn to manage their supply chains from other developing nations, there remains a need for a tailor-made approach to specific coun-tries, markets, and consumer groups. The strong GDP growth of many Afri-can countries will require companies that are pro-active and flexible in their approach to supply chain demands and solutions. For those who are at-tentive to these unique requirements, the rewards are predictable.

Article by Sumayah Nabee, Lecturer, Department of Transport and Supply Chain Management, University of Johannesburg, College of Business and Economics

Many African countries have tradi-tionally commodity-based economies while changing demographics demand

9

MAY | INDUSTRY NEWS SUPPLY NETWORK AFRICA

Page 10: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

SUPPLY PERSONALITY OF THE MONTHS U P P L Y N E T W O R K A F R I C A

What is your name and surname?

Dries Venter

What kind of academic qualifications do you have?

Not enough

Who was your first employer and your jobdescription?

GEC South Africa, Apprentice - Tool, Jig and Die-Maker

What was your first salary ?

R 75.00 per week less R10.00 weekly for my toolbox equipment

What is your secret to success?

* A happy customer......is always a customer.* No problem............can’t be solved!

What advice would you give to your 16 year old self?To remember , that there is always consequences to your actions

What is your favourite drink?

Johnnie Walker Black and soda

Where was your last holiday?

Cape Town - Business and Pleasure

Challenges you face within your industry?

Products and services of low quality by competitors

Something fun nobody knows about you?

I am an adrenaline junky

What are your goals for the next five years?

Keep doing what we’re doing well

Dries VenterMember

10

Page 11: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

battery suppliers in South Africa We specialize in:

• Supplying Industrial Batteries• Supplying Chargers• Supplying De ionized Water• Strip and Rebuild of Industrial Batteries• Battery bay assistance

Visit our website for more information on what we as CPR Batteries can offer you.

Service is provided for any form of

breakdown and/or assistance.

We have the required Experience, the

Support Structure, the Expertise, Financial

Backing and the Determination to be

given the opportunity of working more

closely with our customers and deliver

what is expected of us.

We strive on excellent service and believe

in high quality products, on time delivery

and open communication with our

customers.

w w w . c p r b a t t e r y s e r v i c e s . c o . z a

Cnr End and Porter AvenueBrakpan

Tel: 011 740 3458 Tel: 0861 277 2288 (CPR BATT)Cell: 083 845 2852

We ImproveYour PRODUCTIONBEST

As the • Recharging batteries• Supplying & Repairing of Battery’s Tank, • Cables, Plugs, Connectors• Training on Maintaining of the Batteries and related equipment

24 hours a day, 7 days a week Chat to our consultants Excellent Services

Why Wait? Call us Now

11

Page 12: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Digitalisation of supply chainsDigitalization is the buzzword of the moment and the future of supply chains. Its influence spreads from creative industries to manufacturing plants, governments and charities.

Supply chains are already, at least in part, digital. Whether it is the metadata on the sell-by date of cargo (useful for food and perishable goods) in real-time shipping progress, or factory information where material stocks are running low, supply chains are now running on physical and digital networks.

However, in the rush to take advantage of the opportunities available, busi-nesses, organisations, and economies are all exposing themselves equally to dangers such as cybercrime, fraud, and theft. To combat these real threats, procurement and supply chain man-agement must develop new skills and capabilities to cope and prosper in the digital age.

Just as digital supply chains bring re-wards, they bring danger too. Supply chain managers are always on the lookout for corruption, but in the digi-tal age the clues are harder to spot.

FraudAccording to PWC’s 2016 report entitled “Economic Crime: A South African Pandemic”, [https://www.pwc.co.za/en/assets/pdf/south-afri-can-crime-survey-2016.pdf] 69% of organisations surveyed (2 out of 3) reported being victims of crime. Al-most a third (32%) had been victims of crime and had become aware, and 70% believed that local law enforce-ment agencies could not or did not help them.

Data travelling along a supply chain can be stolen and manipulated at any point in the supply chain – just like in physical supply chains. Managers need to be trained and have the skills to control the implementation of firewalls, configuring of robust networks, limiting access to only the right people, installing malware and virus protection, and the timely and regular installation of security patches.

BlockchainWhether companies embrace these possibilities or reject them, blockchain is big news.

Blockchain offers great potential to make supply chains more transparent, secure, and can help with controlling costs. It is being taken seriously with documented research on what it means for the region.

Some areas for concern are:

•Lack of standardsThere are several systems vying for position to be the top choice for com-panies, so at the moment, it feels like the battle between VHS and Betamax in days gone by.

•Accuracy of blockchain dataWill blockchain be able to replicate all the steps needed in a supply chain?

•Handling transaction volumeCan blockchain offer value across sup-ply chains considering the number of

transactions in a typical global supply chain, which can amount to hundreds or even thousands?

•Who will lead and pay for the technology?Should procurement be responsible or the finance team?

•Ethical and sustainability con cernsAny company wanting to use block-chain has a number of hurdles to overcome, like persuading Boards and CEOs that blockchain and its components (eg. Bitcoin and others) are not just vehicles for illicit financial transactions.

‘Smart’ digital contractsDigital contracts are another revo-lutionary aspect of blockchain tech-nology where a decentralised ledger system allows the transfer of valuable goods, property or money.

Digital contracts automate business processes, in computer code, and make use of databases stored across the in-ternet which are accessible to all the parties involved, and allow for adjust-ments to be made instantly. Amongst other benefits, smart contracts can also support verification, visibility of progress, lower costs, self-execution, clarity in agreement terms, fraud pro-tection and instant connectivity.

12

MAY | INDUSTRY NEWS SUPPLY NETWORK AFRICA

Page 13: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Artificial Intelligence (AI)AI is already a game changer in many regions of the world from manufacturing to healthcare, and no less so in Africa.

Some medical institutes in South Africa and Cameroon have already adopted artificial intelligence to improve patient care and in identifying mutations in genomic profiles. Drones in Rwanda have been used to drop essential blood supplies to transfusion centres, which is a life-saving development in remote regions cut off from basic facilities.

The digitalisation of supply chains shows no signs of stopping. But it is in-creasingly important for supply chain managers to have soft skills that will help them spot trouble ahead for their businesses. Digital supply chains are only as good as those that manage

them.For this reason, the CEO of Apple, Tim Cook has called for changes to AI at its inception, and is developing systems to ensure there is security, privacy and humanity built in from the beginning.

Just as any good supply manager will understand the production facilities of their suppliers, they must also scruti-nise any data-protection processes. Any breach in the supply chain will also need to be dealt with swiftly, and all concerned to be communicated with at the right point having the correct in-formation to hand.

Since supply chains make use of digital technology, this development is unstoppable now, and needs careful management.

CIPS+27 (0) 12 345 6177 +27 (0) 12 345 3309

[email protected]

DEXION (HEAD OFFICE BASED IN CAPE TOWN.) WAREHOUSE SOLUTIONS AND SHELVING AND RACKING SUPPLIERS TO SOUTH AFRICA AND AFRICA. MANY WAREHOUSE AND STORAGE FACILITIES IN SOUTH AFRICA UTILISE THE GROUND LEVEL BUT FAIL TO RECOGNISE THE FREE SPACE ABOVE IT. WE AT DEXION PROVIDE A NUMBER OF SOLUTIONS TO IMPROVE ON UTILISING THE CUBE EFFICIENT-LY, ONE BEING OUR RACK SUPPORTED STRUCTURE WITH INTERLINKING WALKWAYS TO CREATE MULTI-LEVEL PICKING

Lack of storage space

think up

Contact Us:Tel : +27 (0) 21 552-0220

[email protected] 13

MAY| INDUSTRY NEWS SUPPLY NETWORK AFRICA

Page 14: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

INTERNATIONALLY CERTIFIED FOR SUPPLY CHAIN SUCCESSWith businesses increasingly recognizing the importance of the supply chain to the or-ganization, the demand for suitably qualified and skilled supply chain professionals is growing, according to Mungo Park, president of leading Southern African supply chain association SAPICS.

“The supply chain is the one function in an organisation that touches all oth-ers and supply chain optimization can drive bottom line improvement. To capitalize on opportunities, however, supply chain roles must be filled by people with the requisite knowledge, skills and qualifications,” he states.

Park notes that supply chain pro-grammes teaching core skills were once scarce, and many supply chain roles were filled by individuals func-tionally trained in finance, engineer-ing, pharmacy and various other roles. “Today, however, with the supply chain more widely regarded as a revenue driver, the need for supply chain edu-cation is increasing.” He contends that supply chain practitioners without the combination of recognised, credible education and sound practical experi-ence will find themselves left behind as businesses recognize the value of the supply chain and the benefits that supply chain improvements can deliv-er across other business functions.

Craig King, logistics senior manager at Samsung Electronics South Africa, asserts that internationally recogniz supply chain certifications are worth “every minute, cent and ounce of ener-gy”, and add enormous value for both the individual and the organization

“An international supply chain certi-fication provides the individual with authenticity and status in the industry, reflecting their professionalism, exper-tise and authority in this increasingly complex field. From an organization perspective, this is a huge advantage because supply chain processes can be enhanced or implemented by an expert who knows and understands international best practice and world-class standards,” he stresses.

King states that as a senior manager for an industry leading global organiza-tion, he favor applicants with interna-tional certifications when filling supply chain roles. “It tells me that the appli-cant has a goal and is serious about

empowering him or herself by ob-taining an internationally recognized certification. It also tells me that the applicant is knowledgeable and is an expert in the field of supply chain man-agement, and that I will be employing the best.”

SAPICS is the South African custodi-an of a variety of internationally rec-ognised certifications - the APICS CPIM (Certified in Production and Inventory Management), CSCP (Certified Supply Chain Professional) and CLTD (Certified in Logistics, Transportation and Distri-bution). These are offered by SAPICS in association with its American affili-ate, APICS. A new suite of designations from the Demand Driven Institute in the USA are also highly sought after.

In terms of training and development for Samsung employees, King says that members of his team are currently working towards the CLTD certifica-tion, “to expand their supply chain management knowledge and elevate

14

MAY | INDUSTRY NEWS SUPPLY NETWORK AFRICA

Page 15: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

their thinking from an operation and tactical level to a strategic one”. Cit-ing a supply chain certification success story from his own organization, he re-veals that a team member was recent-ly promoted to supply chain manager for mobile after achieving the CSCP qualification.

Since its launch in South Africa as the first comprehensive education pro-gramme designed for operations and supply chain management profes-sionals, the CSCP has become an in-creasingly sought-after qualification. More than 24 000 professionals in 100 countries have earned the CSCP designation. “This highly-regarded programme provides graduates with the skills necessary to understand and manage the integration and coordina-tion of activities within today’s increas-ingly complex supply chains. Gradu-ates know how to design and develop a supply chain strategy that aligns with corporate strategy. They understand how to manage supplier and customer relationships, and recognize how logis-tics, technology and data can enhance performance. In addition, they can achieve the seamless integration of all processes to meet customer needs, reduce costs and increase profits,” SAPICS president Park states.

The CPIM is considered the premier certification for internal supply chain business operations, and more than 74 000 professionals have been certi-fied worldwide. The CLTD programme addresses the burgeoning need for standard benchmarks in the rapidly changing logistics, transportation and distribution industries, he says.

Park notes that the benefits of an in-ternational qualification include career advancement opportunities, increased marketability and earning potential. “A survey undertaken in the USA by APICS revealed that graduates who earned a CSCP designation could expect an av-erage 12% salary increase. Successful supply chain management has become essential to compete successfully in to-day’s competitive global marketplace, and those who are suitably qualified to design, drive and deliver supply chain improvements will be assured of ca-reer success and advancement.

“With the SAPICS supply chain com-munity growing exponentially on the African continent, there is increasing awareness of the various quality inter-national education programmes which are available, and which are offered throughout Africa via a growing net-work of authorized Education Provid-

Craig King, Logistics Senior Manager at Samsung Electronics

South Africa

ers or on a self-study basis. Remote assistance from qualified instructors is available more easily with reliable internet in many countries, making these international certifications even more accessible,” he con-cludes.

MAY| INDUSTRY NEWS SUPPLY NETWORK AFRICA

15

Page 16: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

How honest employees become criminals

The incidents in information security might occur due to the fault of the most respectable employees. We have been working on the development of corporate systems to prevent information leakage – DLP (Data Loss Pre-vention) – for more than twelve years. And employees may not be willing to make some extra money illegally, to take revenge on someone, to access the client base to start their own business. The reasons why they fall prey to data breach and further suspicion of malicious intent are the neglect of information security rules, excessive trust in colleagues’ integrity and mere recklessness.

According to the Intel Security study, slightly more than half of informa-tion leaks take place due to outsid-er attacks, while 43% of troubles are caused by the employees. Moreover, intruders usually look for information about clients (34%), while employees get responsible for leaking data about their colleagues, less often exposing the client base (25%). Statistics show that insider info loss happens uninten-tionally more than often.

The motives of employees who leak confidential data deliberately are understandable – revenge or profit. When it comes to respectable employ-ees, it turns out to be more complicat-ed. Having analyzed the incidents, we came to the conclusion that all “good” employees, who cause trouble, can be divided into three groups.

1. Innocent victims

This group includes unsuspecting em-ployees intentionally framed by one of the colleagues.

Information security specialists helped our client to discover important doc-uments stored locally on the disk by one of the employees who wasn’t al-lowed to access them. This is a serious violation of the internal regulations which requires urgent investigation. The employee’s computer appeared to have some software installed for remote control which he simply didn’t need in his work. The investigation re-vealed that the employee suspected of violations had no clue about the files stored on his computer. The actual culprit was a technical specialist who used the computer of the employee as a temporary network storage before transferring confidential data to a third party.

2. Happy-go-lucky

The group of employees who become the perpetrators of leaks due to negli-gence, ignorance or naivety.44,000 customers of Federal Deposit Insurance Corp. (FDIC) became victims of personal information leakage due

to the technical incompetence of the company’s employee who uploaded confidential data to a personal flash drive. Later it turned out that the in-formation wasn’t used outside the or-ganization, however, with the help of special software FDIC was able to track the uploading of corporate informa-tion.

According to the Wombat Security 2017 State of the Phish Report, 28% of employed UK population and 35% of the employed in USA do not know what “phishing” is. In January 2017, a leak of personal data of 4,000 employ-ees happened due to the fault of the colleagues who followed the link with the requirement to fill in the necessary tax forms. The letter which was sent on behalf of the CEO, appeared to be a phishing bait.

3. Skeletons in the closet

Such employees are harmless until something provokes them. Their per-sonal lives hide some “hook” which

16

MAY | INDUSTRY NEWS SUPPLY NETWORK AFRICA

Page 17: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

attackers might want to benefit from. It can be anything from debts, drugs or alcohol addiction to adultery or oth-er private details. Information secu-rity specialists put such employees in the risk group, because criminals can use their secrets in order to blackmail members of staff.

Another example. For reasons un-known, the same suppliers were se-lected by the employees of some company, although the terms and conditions they offered were not the best ones. Information security spe-cialists started with checking the ac-tivity of the procurement specialist. The employee was suspected of taking kickbacks but the surmise was negat-ed. However, there was a thing which drew attention of the IS specialists. The correspondence between the girl, pro-curement specialist, and a male col-league from another department was observed. The sympathy was spotted between the employees. The girl was picking those suppliers from which her colleague received “bonuses”.

Incidents that occur due to “innocent victims” can be detected (and even prevented) only by information secu-rity specialists. The “victim”, besides being unaware of what is going on, is ineffective in finding and neutralizing the attacker due to the lack of techni-cal skills and professional knowledge. Employees with “skeletons in the clos-et” should be controlled permanently. IS specialists tend to react promptly to the incidents originated by this type of employee. The information leakage caused by employees from the sec-ond group - happy-go-lucky - happen more often because of their criminal carelessness and negligent attitude to-wards the basic set of rules.

Let us give some examples:

1. All mine is yours

Information security specialists detect-ed the account activity on the comput-er of an employee who at that moment was on vacation and didn’t have to show up even remotely. It turned out that before the vacation he delegat-ed all the passwords to his colleague

(“just in case”), so that he wouldn’t be disturbed with constant inquiries. The company’s routine forbade access sharing. The employee’s computer kept confidential information which in case of leakage would lead to serious financial and reputational loss. The company managed to avoid the data breach, though the incautious employ-ee was warned about possible threats and instructed.

2. Innocent request for technical assistance

Which corporate information is kept on the computer of which employee – you can learn it even by accident. For example, thanks to an email sent by some employee while asking for technical assistance. According to the Winnipeg Free Press, the leaked data of 3,700 employees was discovered when one of the colleagues sent the email containing the information while making a request for technical assis-tance.

3. Force majeure

Whitehead Nursing Home employee not only survived the burglary and lost valuable belongings, but also became the reason why his employer paid 15,000 pounds fine. That day when he took the corporate laptop with un-protected information home his house was robbed. According to the BBC News, confidentiality of the data refer-ring to 46 employees and 29 patients was violated.

According to the SolarWinds survey, the majority of unintentional info breaches occur due to phishing, copy-ing data to unprotected devices, loss of storage devices or using personal hard drives, accidental deletion or modifi-cation of information, use of corporate passwords outside the internal net-work, neglect of protection systems updating, incorrect configuration. Ac-cording to the survey among federal agencies conducted in 2017, there was an increase in deliberate insider leaks - 29% vs 22% in 2016. Nevertheless, 44% of respondents indicated that un-intentional leaks are the main threat to information security

Condyn+27(12) 683 [email protected]

17

MAY| INDUSTRY NEWS SUPPLY NETWORK AFRICA

Page 18: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

18

Page 19: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

A Square Forklift Celebrating 20 years of excellence

Craig Bradford founded A Square Forklift in 1998 when he bought his first second-hand machine. “We were very green and knew absolutely nothing about this business,” he says smiling at the memory. “In fact, when I was purchasing our very first forklift, I was asked if I wanted to test drive it. I did not know how, so I politely declined. The man I was buying the machine from made me get on and drive it. He is still one of our biggest partners.” Since then Bradford has not only driven his fair share of forklifts but there is little about these machines he does not know.Today, the company is a leader in the South African forklift industry saving their customers valuable time, money and resources by allowing them to concentrate on their business, whilst A Square takes away the pain of ensuring that the materials handling equipment is available when needed.

“I think a big part of our success can

be attributed to our entering this industry with very little experience and knowledge. It allowed us a clean slate,” he says. “We had not picked up any good or bad habits from the industry, but built what we thought were the right operating principles for a material handling company. We were really not influenced by the what was already existent in the industry and so came in with an inexperienced view yes, but also a new approach.”

And whilst the past twenty years has seen them merge into the market and how it operates, many of the unique features developed in those early days as newbies have been integrated into the very heart of the business.

Bradford, who still owns that very first forklift, decided to move into material handling on the back of a struggling construction industry at the time. “My father owned a company called B-Square Projects that he started in

1980. By the late nineties we decided to diversify our business because of the cyclical nature of the construction industry,” he says.

The idea of forklifts came from a client who B-Square had serviced on the construction side. “They had a forklift business, but had sold and moved away from South Africa and suggested we look at the opportunities in the sector.” Deriving the name from their construction business A Square Forklift was born.

“Part of our decision to go with an A in the name was also because we wanted to be in the front of the Yellow Pages, which at the time was the place to market your business,” says Bradford.

A Square Forklift celebrates its 20th anniversary this year. In the last two decades, the Johannesburg-headquartered company has transformed itself from a small start-up into an industry leader in the materials handling sector delivering cutting edge products, systems and services.

19

MAY | FORKLIFT RENTALS SUPPLY NETWORK AFRICA

Page 20: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

A Square Forkliftt 0860 FORKIE (0860 367 543)

[email protected] www.forklift.co.za

A Square had humble beginnings. “We started very small, we bought two forklifts and refurbished them and then put them out for rent to the mar-ket. It took a couple of months before we even signed our first contract,” says Bradford. “While we had work-shops for our construction plant and understood the mechanical side of it all, this was for all intents and purpos-es a new model and a new business altogether.

”Today it has a rental fleet of more than 400 machines while it also is the importer of Nichiyu (formally NYK) electric forklifts. Nichiyu pioneered the electric forklift in Japan in 1937 and has remained ahead of the curve ever since.

In addition to the Nichiyu range, A Square Forklift also distributes the Aisle Master articulated narrow aisle forklifts from Monaghan in Ireland as well as Japan’s Mitsubishi Forklifts and Zapi’s motion control systems for electric and hybrid equipment. According to Bradford much of the business’ success can be attributed to the focus on good quality machines and systems. “From the beginning, we have always tried to be brand specific even for our second-hand market. It makes sense from a maintenance point of view as it allows one to have the right spares, technology and knowledge at hand all the time. Another important element for success is the 100% customer- centric approach that is never veered from.“What our customers want is what we deliver,” he says. It’s a focused approach that has paid dividends. It is with this in mind that they also took the decision to only focus on the material handling sector and left the construction business completely following Bradford Snr’s retirement a few years ago. “It is all about exceptional service delivery,” says Bradford. “While

Building A Business

Cutie and The Beast

A Square Forklift’s Workshopwe continue to see year-on-year growth we manage it very careful-ly so that we are not just pumping numbers but are able to deliver that bespoke and personal service to each and every one of our clients.”

Having gone from a 200 m2 facility to the more than 3000 m2 they operate from today, 2018 is a year not only to celebrate but also to reflect and plan for what is still to come. “The delivery of a bespoke, honest service that meets the need of each and every client is what we have built our company on. It is all about paying that forward as we take on the next 20 years.” With a massive party being planned at Gold Reef City it is also a time to say thank you to past and present staff, stakeholders, partners and clients. “We want to pay tribute to everyone that has added value to our company,

that has helped us get to where we are today from the customers that continue to retain our services to the associates that maybe have just given advice or encouragement along the way.”

20

MAY | FORKLIFT RENTALS SUPPLY NETWORK AFRICA

Page 21: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

YEARSOFEXCELLENCE

CELEBRATING

• Weekly on-site battery servicing

What sets A Square Apart?

20• Pioneers of Electric Forklifts that operate in the rain

• Strict 24 hour replacement policy on rentals

• Callouts 24 hour a day, 365 days a year

• 98% critical parts availability

• Manufacturer certified technicians

• Tracked, controlled service vehicles for rapid response

• Unique 60 month battery guarantee

Contact Details

Tel: 0860 FORKIE (0860 367 543) • Tel: (011) 900-1777 • Email: [email protected]

Visit our website for more information:

www.forklift.co.za 21

Page 22: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

“The greatest danger within plants is where people and vehicles meet,” says Alexandra Mertel, Project Manager at Linde Material Handling. A study con-ducted by the European Agency for Safety and Health at Work confirms this statement: 68 percent of Euro-pean companies report that there is still a high risk of accidents when us-ing industrial trucks. There are already a number of production plants and warehouses in which pedestrians and forklifts are warned of each other by beeps and flashes to prevent costly and harmful accidents. However, the problem is that these assistance sys-tems alert everyone in the vicinity. The result is sensory overload which even-tually leads to the signals no longer be-ing fully perceived.

The solution: Selective warning

The Linde Safety Guard issues a warn-ing signal only when there is real dan-ger, since the concept is based on lo-cating vehicles and pedestrians. “This allows for selective warning – with an accuracy of ten centimeters,” says Mer-tel. All it takes is the fixing of an installa-tion measuring only 12 x 7.5 cm (truck

Automatic speed reduction

One reason why accidents are frequent in some areas is excessive speed. “We see an increased risk of accidents at blind crossings and corners as well as in areas where people frequently cross the driveway,” says Elke Karnarski, Product Manager Service at Linde Ma-terial Handling. The Linde Safety Guard enables zones to be defined in which drivers should slow down, using the “Zone Marker”. When a truck enters such a zone, the system automatical-ly reduces to the maximum permitted speed.

However, the Safety Guard does not only work from person to truck, but also from truck to truck. If two ve-hicles are likely to cross paths, both drivers are alerted by their truck unit and receive information concerning the direction of the approaching ve-hicle. Thanks to its modular design, the system is quick and easy to install. The warning zones can be individually configured. “In the future, we want to offer the Linde Safety Guard both as a retrofit solution and as optional equip-ment for new vehicles,” says Michael Fuchs, Product Manager Spare Parts at Linde Material Handling.

The Linde Safety Guard is thus an im-

When employees and forklifts operate together in confined space, there are considerable risks involved. If an accident occurs, the damage can be im-mense. The new Linde Safety Guard assistance system from Linde Material Handling alerts pedestrians and drivers of each other early on – even through walls.

Alerted in good time

unit) to the vehicle and a mobile unit (portable unit) for pedestrians to wear on their body. What’s special about this solution is that the pedestrian can “sense” the danger, as the mobile de-vice issues not only acoustic and visual alarms, but also vibrates. The added value for drivers is that in addition to issuing the warning, they can see on the display how many people are in the warning zone and from which di-rection they are approaching the truck.

“A big advantage of the Linde Safety Guard is that it can penetrate walls, shelves and shutters,” says Mertel. Often buildings have been gradually expanded and feature corners and an-gles. As a result, it is not uncommon for driveways to pass right by doors, for example. Thanks to ultra-wideband technology in the 4-gigahertz range, the signal goes through walls so that a pedestrian is warned of the approach-ing truck before opening the door. Other networks such as W-LAN, Blue-tooth or RFID are not affected.

22

MAY | FORKLIFT SUPPLY NETWORK AFRICA

Page 23: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Linde Material Handling GmbH, a KION Group company, is a leading global manufacturer of forklift trucks and warehouse trucks, and a solutions and service provider for intralogistics. With a sales and service network that spans more than 100 countries, the compa-ny is represented in all major regions around the world. In the 2016 finan-cial year, the Linde MH EMEA Operat-ing Unit (Europe, Middle East, Africa) recorded a total revenue of roughly EUR 2.9 billion, with approximately 10,500 employees worldwide. Global sales of Linde trucks amounted to over 109,000 in 2016.

Linde Material Handling GmbH

portant component of Linde’s “Vision Zero. Safety in your World” approach which pursues a clear goal: reducing the number of occupational accidents in goods handling to zero in the medi-um term.

The Linde Safety Guard not only alerts the driver, but also indicates how many people approach the vehicle and from which direction.

Linde Material [email protected]

[email protected]+27 (0) 11 723 - 7000

In areas where people frequently cross the driveway, the Linde Safety Guard issues acoustic and visual signals to alert drivers and pedestrians. In addition, vibrations warn pedestrians of approaching trucks.

23

MAY| FORKLIFT SUPPLY NETWORK AFRICA

Page 24: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

14 PALLETS 7:10 MINUTES

BY THE TIME YOU HAVE PAGED THROUGH THIS PUBLICATION

INTERESTED? www.youtube.com/LindeSouthAfrica

For more information on Linde dealerships, products and services contact us on Tel : +27 11 723 7000 or visit www.linde-mh.co.za

Energy does not only mean battery capacity. The essential question is how to manage energy more effeciently. Three key factors reach in a perfect interplay the following goals in the electric ranges.

Built in Benefits:• To exploit the energy to the maximum• To resupply energy as quickly as possible• To be able to replace energy easily and quickly

These machines are also available in Lithium-ion

24

Page 25: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

25

MAY | MATERIALS HANDLING SUPPLY NETWORK AFRICA

What does ‘one’s core competencies’ actually mean?

Interroll+27 (0) 11 281 9900

[email protected]

Are suppliers of intralogistics solutions evolving to meet the demands for the future—maybe some more than others? Staying ahead of the curve requires both vision and a pas-sion, qualities sometimes missing. Hilton Campbell Managing Director of Interroll S.A. has enjoyed participating in the world of intralogistics in South Africa for 20 years. Supply Network Africa asked him for his point of view on the importance of material handling.

Business confidence is slowly return-ing; it’s fair to say that reading the papers today is less interesting com-pared to last year. Business is enjoy-ing the good news! Since December the ZAR currency made more-signifi-cant-than-expected gains against the major currencies; there is talk of a new Africa trade agreement; and it seems we are clamping down on cor-ruption—all great news! Unfortunate-ly, the news of the listeriosis bacteria heavily affecting Enterprise Foods and the Steinhoff International collapse was not needed right now, but it only shows that one what is just around the corner, so it is best to be prepared.

Interroll and many of its end users are preparing for the upswing. Our direct customers, being both system integra-tors and OEMs, rely on us to be able to respond to fluctuating demands. They need to trust their suppliers of products for their systems.

My experience is that not too many companies of South African origin have the technology and experience to execute medium to large scale intralogistics systems; before your readers judge me, let me explain. I’m referring to higher-end mechanization systems, bordering on full automation. The technology can easily be sourced

by clicking “www,” but the skill of integrating both software and hard-ware seamlessly is where we fall short of good local experience. As a proud South African and founding member of Interroll, I’m the first to go with our inherent entrepreneurial spirit, but this has also come to me with some pain; today this risk is no longer necessary – Choose rather proven solutions.

My advice to those interested is stick to one’s core competencies. Do not develop and test on a cus-tomer site, and never underestimate complexity and human influences. Manage the risk by partnering well. This is more than just a make-or-buy decision; we see a very different trend in the industry. The future is smart products, products that have an element of software integrated that gives the end user significant benefits. The small to medium-size companies offering conveyor solu-tions will have to stick to their core competencies; either being a software developer, or mechanical hardware supplier; only the much larger integrators can invest to develop both. With innovative new software for industrial systems, cloud solutions and autonomous robots, warehouse machinery, and

equipment can provide valuable data and analytics to improve distri-bution center operations. But this improvement can only be achieved if the existing manufacturing infrastruc-ture has the capability to operate with new technologies.

Page 26: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

26

Page 27: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Every day, Fortna’s research and devel-opment team uses their unmatched technical skills to drive innovation in solving today’s distribution chal-lenges and tackling growth oppor-tunities for our clients. We conduct an Emerging Technologies Challenge annually to seek new ideas and chal-lenge old ways of thinking. Our most recent challenge looked at the busi-ness case for bots, identifying sever-al bot applications and the associat-ed “back of the envelope” business case to justify the application. In this article, we discuss four of the most compelling use cases for collaborative bots. In future articles we will provide deeper analysis of each application

Bots with multiple totes or slots al-low picking of multiple orders in par-allel. Bots move the orders around the picking area, stopping at every location required to fill the order. Hu- man workers execute the picking into

Bots Will Transform Your Distribution Operations – But Probably Not the Way You Think

E-commerce has increased the pressure on distribution systems to increase delivery speed and add more variety to their inventory, while keeping their operational costs down. And just in time, collaborative robotics (“bots”) have arrived to reduce walking, improve worker efficiency, lower your reliance on labour, increase flexibility, increase order accuracy, improve worker satisfaction and ease integration with a scalable approach. Whew! Or will they?

the appropriate tote or slot. Once those picking tasks are complete, the bot travels to the next location required for the order and the worker travels to the next closest bot. When all of the orders in a cluster are com-plete, the bot travels to a packing area. Benefits: Bots increase the productiv-ity of the worker by reducing walking from/to pick up and deposit stations and across zones with no picks. By increasing the productivity of the worker, the distribution center needs less labour, which reduces the costs associated with hiring, training and retaining workers. Challenges: Bots operate at a lower speed than humans and load capaci-ty constraints might limit the number of orders in a bot cluster. Because of these factors, the number of bots in the bot- assisted solution is always higher than the number of human workers in a traditional manual cluster picking operation. Furthermore, bots must wait for pickers to execute the picks and pickers must roam around their designated areas looking for bots

(see secon illustration below). The only way to minimize this dual waiting effect is to add more bots, which cre-ates two problems: higher costs which tend to break the business case and congestion which reduces the pro-ductivity. In conclusion, we find that as compared to a high-density picking operation, the benefits of bots in clus-ter picking are low compared to their cost.

Bot-assisted Cluster Picking

27

MAY | WAREHOUSE SOLUTIONS SUPPLY NETWORK AFRICA

Page 28: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Bots can be used to replace conveyor segments used for sortation where rates are lower than 30 sorts/minute. In shipping, bots can transfer cases from packing or from a main conveyor segment to the shipping docks. Bots can

The top illustration is a traditional clus-ter pick path where pickers retrieve carts, traverse aisles with picks, then drop the cart at the end of the pick tour. The bottom illustration has bots tra-versing the pick paths, waiting for a picker to execute the pick. Meanwhile, a picker walks along a designated pick area looking for bots requesting a pick, executes the pick and moves on to the next request/bot. It is possible for a picker to walk the designated area multiple times to execute all of the picks, which might decrease the sav-ings implied by the illustration.

The research and development team at Fortna conducted a computa-tional study consisting of 1,200 per-mutations of parameters that de-termine the size of a cluster picking operation. We found that the cost effectiveness of using bots for cluster picking is narrow and limited to ap-plications with specific business re-quirements and certain order profiles.

Bots to Enable Opportunistic

Replenishment

So, if this is not the home-run application for bots, what is? The emerging technologies challenge highlighted three prom-ising applications for bots.

In this application, bots transport one or more SKUs from reserve stor-age to forward picking areas for re-plenishment. Bots stop at destina-tion locations for their carried SKUs and wait for a human worker. Human pickers performing picking tasks that encounter a waiting bot along their pick path perform the replenishment task, the bot then travels to the next SKU slot for replenishment and the picker resumes picking or replenish-ing. Once the replenishment tasks are complete, the bot travels to the reserve area to retrieve more SKUs or to another functional area if bots are shared across multiple functions. The figure below illustrates interaction be-tween pickers and replenishment bots. Benefits: Bots replace the large trav-el-time component for replenishment activities, which reduces operational expenses. Combining the non-trav-el component of replenishment with

picking activities will improve the blended productivity of both process-es and improve worker utilization.

Challenges: If pick density is low, the “opportunistic” part of this application might not be purely opportunistic, requiring workers to divert from their pick paths to replenish which may require a higher head count, diminishing the business case. In addition, if the number of pickers is low, the waiting time that the bots experience may be long and will lead to a larger investment in bots.

Bots as Low-cost Sorter

Picker encounters a replenishment bot along the pick path and executes the replenishment. The second replenishment bot is not along the pick path and therefore would be served by another pick cycle.

28

MAY | WAREHOUSE SOLUTIONS SUPPLY NETWORK AFRICA

Page 29: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

E-commerce customer expectations continue to increase the need for speed, accuracy and efficiency. The list of suppliers that offer this generation of robotic technologies is growing rapidly. As the capital and operational costs of these bots decrease and the flexibility of the

Bots can be used to transport cases or tow carts between functional areas. Distribution centers with low volume transported over long distances can benefit from automation, but have difficulty making a business case with expensive, heavy-duty transport AGVs or conveyor systems that form a physical barrier in the facility. Low-capacity autonomous bots can provide both the automation and the business case for these environments.

Benefits: Some bots on the market can tow loads of 600 lbs. – 1,200 lbs. and do not require wire guidance systems. They have the capacity to tow carts carrying cases of different SKUs, which provides higher efficiency. The annualized cost of the bots is significantly lower than the loaded labor cost of a human.

Challenges: The business case is limited to applications with horizontal travel, low volume and over long distances where the bots can significantly save travel time for human workers. For safety purposes there are speed limits on these bots, which can limit their business case in comparison to human-operated transportation devices.

integrate with Good-to-Person (“GTP”) systems to move totes between the storage area and GTP workstations. Benefits: As a replacement for con-veyor segments, a bot solution pro-vides flexibility for reconfiguration and re-assignment to other distribution center functions, enabling scalability for peak seasons and future growth. Bots are also more cost-effective than conveyors where throughput require-ments are low and the number of pickup points and destinations is high.

Challenges: The current pricing of bots limits the business case, although we are seeing a downward trend in the cost of bots. The constraint of bots moving in the horizontal plane could also limit the application.

Illustration (left): shows a traditional solution for transporting totes into a set of stations using conveyor segments and loops to allow recirculation and crossovers.

Illustration (right): demonstrates the lower cost bot sorter in which the bots move the totes between the input/output location and the workstations.

Bots as Low- capacity AGVs

Summary

design infrastructures that support these robotic solutions increases, the business case for using collaborative bots to support the ever-growing e-commerce fulfillment business is getting stronger with faster ROIs.

Fortna has developed models to quantify the trade-offs between the productivity gains and investment costs associated with using bots in the above applications. In addition, Fortna’s Warehouse Execution System (FortnaWES™) has been enhanced with algorithms to dynamically optimize the routing and batching decisions, which lead to additional productivity gains and labor savings in picking, sorting and replenishment processes. The combination of optimal design capabilities and intelligent control software places Fortna at the forefront of helping companies assess their operations and evaluate the business case for robotic technologies.

Fortna+27 (0) 11 028 5900

[email protected]

29

MAY| WAREHOUSE SOLUTIONS SUPPLY NETWORK AFRICA

Page 30: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

w

Scale Your Intralogistics. Vertical Buffer ModuleFast picking using bins

www.kardex-remstar.com www.solutions-4u.co.za

Find out more about your personal solution concept – we look forward to helping you!

higher picking performance

fewer picking errors

shorter ROI lower energy costs

lower staff costs

shorter movement paths

reduced footprint

30

Page 31: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

[email protected]

Find out more about your personal solution concept – we look forward to helping you!

Kardex RemstarThe solution for quickly expanding item ranges with a limited storage area: Kardex Remstar LR 35

• efficient picking• simple integration• low energy consumption• “goods-to-person” principle or fully automated• very high access speed• more customisation• higher flexibility• ergonomic picking stations

31

Page 32: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Vertical Buffer Module accelerates the picking of small parts

Kardex Remstar is setting stan-

dards in intralogis-tics with a new gen-eration of storage systems

In 2018 Solutions 4u, Kardex Remstar authorized distributor in South Africa is launching a new genera-tion of storage systems onto the market. The intralogistics supplier is adding the Vertical Buffer Module product family to its portfolio, starting with the Kardex Remstar LR 35 storage unit. The new design is capable of delivering extraordinarily high performance when picking small parts. The demand for greater dynamism, ergonomics, and energy efficiency in intralogistics can be successfully met with the Kardex Remstar LR 35.

Kardex Remstar is responding to the trend towards wider product rang-

es, smaller batch sizes, and 24-hour service with the LR 35 storage system from the Vertical Buffer Module prod-uct family. The product innovation is a solution for picking small parts from bins, cardboard boxes, and trays in small and medium-sized warehouses. The unit design is a completely new development from Kardex Remstar. It consists of a shelf system with auto-matic bin handling, picking stations, and its own logistics software. The Kardex Remstar LR 35 is the solution for any company involved in handling single-part or small-volume orders in the mechanical engineering sector, the automotive industry, the chemical and pharmaceutical industry, and the en-tire service and maintenance business. Compared to other common storage solutions, such as a mini-load system, the LR 35 excels in terms of investment costs (ROI in less than a year), order picking performance, energy efficien-cy, and the amount of space it requires.

Better performance thanks to an innovative replenishment concept

Up to 250 double cycles per unit are possible with the new Kardex Remstar LR 35. Around 500 order lines per pick-ing station and hour can be achieved with two or more units or batch pick-ing. The LR 35 can be fitted with up to four access openings or picking stations. At the heart of each station is the turntable. Tilted at an angle of 20 degrees, it has been ergonomical-ly designed to guarantee stress-free working. While the operator picks one order, the LR 35 prepares the next bin and places it on the rear shelf of the turntable. As soon as the picking pro-cess is complete the turntable turns through 180 degrees and the next bin is ready for picking. This permanent access to goods keeps waiting times to a minimum.

Flexible storage with a mix of load carriers

In the Kardex Remstar LR 35 the goods can be directly stored in standard bins or on a tray that is compatible with a mini-load system or conveyable. There is no longer any time-consuming re-packing. Trays, bins, or cardboard boxes of different heights can also be mixed and stored together. Each load carrier can hold up to 35 kg.

32

Page 33: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Vertical Buffer Module accelerates the picking of small parts

Energy-efficient by design

The Kardex Remstar LR 35 has been newly developed from scratch and features lightweight design through-out. The unit consists of a shelf sys-tem with an aisle in which a movable mast with rotating gripper loads the picking stations in no time at all. All versions of the LR 35 are based on the same components and technology. Reducing the number of components and using state-of-the-art technology not only guarantees the scalability of the unit, but also saves a significant amount of energy. The LR 35 only con-sumes a third of the energy of a mini-load system, for instance. Systems for recovering energy are therefore not needed. Modern drive technology, highly efficient motors, and optimally configured frequency converters also contribute to the energy-saving con-cept. In addition to the environmental benefits, the Kardex Remstar LR 35 is also a master of integration. It slots seamlessly into existing processes and can be adapted to fit individual build-ings and linked to existing conveyor technology with no extra effort. The conveyor connection can be fitted on the front, rear, or end face of the unit.

New software architecture

Alongside the development of the new product family, the architecture of the unit software has also been updated in line with the latest tech-nology, and the operating concept is even more modern. New high-per-formance hardware and a capacitive touch screen with high resolution permits fast and ergonomic handling. The unit software is Web-based and can thus be used with a wide range of hardware. New and enhanced func-tions bring real benefits for the user. These include bin handling, prioritized storage/retrieval, the option to adjust the speed for each bin and material, and user login via RFID.

Solutions4U+27 (0) 11 900 8010/12

[email protected]

33

Page 34: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

10799 - EMA 2018 EXPROM A4 AD PLANT & EQUIPMENT HIRE 210X297_PATHS.indd 1 2017/10/23 10:58 AM

34

Page 35: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

It’s hard to believe that less than 20 years ago the dial-up modem still ruled the Earth. Today it is found either in the tip or in dinner party conversations about the cost and the horror of its endless noise, achingly slow pace and tedious delays. Now the data that dribbled sadly down the dial-up pipe is whisked along corridors of fibre and network, introducing entirely new challenges around its accessibility and value as it presses tightly against virtual walls until it either rots or becomes an inaccessible mess. The problem isn’t generating the data, its updating the creaking archiving architecture that allows for it to be restored, accessed and managed on demand while significantly cutting the costs of storing it.

Two of the biggest challenges facing an organisation when it comes to ar-chiving data are accessibility and re-covery. Regardless of how swift a con-nection, the user has to wait for a file to completely download before they can access it. If the system fails, IT is under incredible pressure to prioritise file recovery while the organisation sits and waits with growing frustration. Archived data suddenly becomes a fire that IT must put out while everybody claims that theirs is the greatest need.

Enter Archiving-as-a-Service, a solu-tion developed by Redstor to address the growing complexities of data stor-age and management. This tool allows the business to effectively put its data into a controlled environment that de-livers insight, backup, disaster recovery and accessibility on demand. It is also cost-effective. The cost of downtime is reduced as the users can instantly find data in its place in the cloud, and the cost of storage is reduced as reams of

Redstor Limited +27 (0) 21 888 6570

+27 82 898 1756 [email protected]

www.redstor.com

Archiving-as-a-Service: From dial-up to free up

From finding space to setting it free,

archiving has come a long way since

the day of the dial-up modem

data can be stored somewhere else. The solution eliminates a significant part of the data rot burden by moving old and irrelevant data from on-prem-ise to the cloud – still accessible and available when required, but lifting the weight off the system to streamline ef-ficiencies and recovery.It’s the Netflix and Spotify of archiving, on demand data that’s cost effective with no infrastructure investments – it can cut data storage costs by an esti-mated 25% which is a potential total of R290k a year. It also comes with complete integration with other Red-stor solutions, such as InstantData Re-covery, support and security services, and a tailored pricing system to suit demand and budget.

Organisations are too busy to spend valuable time on data management. They want a solution that simplifies lives, makes data increasingly available and doesn’t cause unwanted delays. By turning archiving into a service,

Redstor has put archiving frustration into the same box as the dial-up mo-dem – nice to reminisce about, even better to forget about.

35

MAY | DATA MANAGEMENT SUPPLY NETWORK AFRICA

Page 36: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

DEMAG’S NEW V-TYPE CRANE HERALDS NEW ERA IN LIFTING

Demag, one of the oldest crane manufacturers in the world established almost 200 years ago, has developed a new V-type crane which revolutionises load handling. Its innovative design featuring tapered diaphragm joints reduces oscillation frequency by 30%, cuts its weight by an average of 17% and doubles its service life to as many as 500 000 changes of load.

The V-girder has significantly improved efficiency for handling loads and high-er handling rates than conventional box-section girders.

Its revolutionary design enables sen-sitive loads to be positioned more precisely, carefully and also speeds up the process. It allows for particularly precise and careful positioning of sen-sitive and heavy loads.

“We are very excited to launch this new crane which really sets new standards in the crane industry”, said Richard Roughly, Senior Manager: Sales & Marketing at Demag South Africa. “It improves efficiency, it simpli-fies installation thanks to more lifting points and from a safety point of view, the V-Girder’s Surface area exposed to wind is reduced by up to 55%. It also offers a much improved view for the operator.”

These are just a few of the revolutionary

features the V-Girder crane offers.

As the control system for Demag V-type cranes, the latest generation of the DRC range of equipment, the DRC D3 radio control system, provides further important features. The hand-held transmitters as well as the receivers meet the requirements of the future EN 300 328 V 1.8.1 radio standard. The battery integrated in the hand-held transmitter can be fully charged within just 2.5 hours and can be used for uninterrupted operation for up to 5 days.

“Our eco-friendly utilisation of resourc-es is reflected by the use of less materi-al, reduced drive output requirements, blast cleaning of metal parts with dry ice and the use of water-based paints,” Roughly adds. “The possibility of en-ergy recovery completes the concept.

‘‘

‘‘

Demag+27 (0) 11 897 8123

[email protected]

36

Page 37: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

A good name is better than gold: –

In the race to get ahead in life, it can be tempting to always be on the lookout for a better job, a better opportunity, or more money! But, as many of us with grey hair know, the grass is not always greener on the other side. Many people pursue one job after another in the hopes of ‘leap-frogging’ them-selves into what they perceive to be success. Unfortunately, this is where many of us make mistakes. There are no shortcuts to long-term success.

Not everyone plans to systematically build a reputation through hard work on an intentional and deliberate path to higher performance and recogni-tion. So, let’s try to answer the ques-tion: What does it mean to build a name that is worth more than gold?

I realise that the days of working for one employer for 30 years and then retiring are over. But if I cannot answer some key questions about my current job satisfactorily, I might need to knuck-le down and produce the fruit I want to be remembered for, and I might need to do this before I consider rush-ing off to another new opportunity.

Real success must include the digni-ty that comes from doing good work and being remembered for that. It must include the satisfaction that comes from making a positive contri-bution beyond a quick financial gain.

Here is a checklist that you can use: eight must-do’s before getting my CV out:

1Make sure you create a story and finish the chapter of this part of

your journey. There must be a before and an after. People must be able to say that you did this or that and that you will be remembered for…… (So, what story have you created?)

2Find out what people in your workplace will remember you for

(Are you happy with this right now? What changes do you need to make?)

3Make sure there are no broken bridges. If there are, make a list of

the bridges that need to be mended or rebuilt before you leave - and act on this.

4Ensure that your boss is able to speak well of you. Many boss-

es withhold praise or thanks, but it is still a worthy pursuit (In which key areas do you need to improve so that your manager can confi-dently give you a solid reference?)

5Engage in selfless acts from time to time. Go out of your way to

help your colleagues and your em-ployees, even when there is nothing in it for you (Will you be remembered as a team player or as an island?)

6Be patient. Give yourself sufficient time to finish anything important

that you have started. Responding to urgency and being busy won’t get you remembered but making a significant improvement, or leading change will.

7 Document your achievements, both great and small. You can keep

these as part of your work history going forward (And as you get older, you will remember them fondly).

8Document three important pernal development achievements you

have experienced during the time you have been employed (i.e. in which ar-eas have you specifically experienced growth?)

This check list presents a healthy balance between doing good work, building a good name and enjoying the rewards.

Few people get all of these right – but it’s never too late to start!

According to Warren Buffet, some of the richest men in the world are cold and ruthless people, and he questions whether anyone really loves them? He goes on to say that they might have their names on plaques in hospitals and on walls in auditoriums – yet no one knows them. One could argue that they are emotionally bankrupt.

Commerce EdgeVaughan Zoutendyk

Commercial Head - Education and [email protected]

+27 (0) 861 33 4326+27 (0) 82 602 7437

37

MAY | SKILLS DEVELOPMENT SUPPLY NETWORK AFRICA

Page 38: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

WE PLAN, DESIGN AND IMPLEMENT YOUR STORAGE SOLUTION!Website: www.bitosa.co.zaE-mail: [email protected]

Johannesburg Office: +27 11 397 7379 Ext 34 Cape Town Office: +27 21 770 0016 Ext 34

CARTON LIVE STORAGE

PALLET LIVE STORAGE

OFFICE SHELVING

Up to 300Kgs per shelf level

Up to 1600Kgs per bay load

Galvanised finish ideal for clean / pharma areas

STOCK AVAILABLE

LIGHT & MEDIUM DUTY SHELVING

SUPPLY SHELVING

BOLTLESS SHELVING

38

Page 39: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Near or Far – your outsourcing decision will impact your Supply ChainAs industries become more and more commoditised, there is a growing understanding that value is not necessarily intrinsic to the product sold, but in the manner in which this product is brought to market. Such commoditisation has resulted in organisations seeking opportunities to create competitive advantage through various partnerships, be it through outsourcing non-core functions to niche support organisations, or manu-facturing bases in geographies that offer low costs per item produced. Globalization has indeed created a one-world market and increasing digitization is building an economy where the location of services is no longer as relevant as the value such create.

For the last decade or so, South Africa has seen a marked decline in the lo-cal manufacturing industry attributed, in part, to both escalating local cost and the ease at which products are sourced globally. This, in turn, has led many local Supply Chains to seek their raw materials, components and fin-ished goods internationally, relying on robust import processes to fuel their route-to-market. This trend is what is known as off-shoring. Off-shoring by definition is the process of mov-ing operations, and or services, over-seas to capitalise on the cost benefits offered by certain geographies. The boom in Asian economies has result-ed in everything from manufacturing to IT support being handed off, and while this may have a cost benefit in terms of price-per-item produced, there are many factors to consider before deciding to move off-shore.

Traditionally the primary driver of off-shoring has been the lower costs associated with production in, for ex-ample, the Far East. Off-shoring how-ever, hides a plethora of cost that if examined in totality may render this solution, if not more costly, at least equitable to the alternatives. Rel-egating production to internation-al counterparts increases the risk of shortage and low-quality costs. These costs may be burdensome to quan-tify up-front, but if the objective of a

high-performance supply chain is to deliver quality products to customers when they need them – factors such as shortages and low quality can rap-idly erode competitive advantage. In an economy with a volatile exchange rate, there is no guarantee that the landed cost-of-goods will remain lower than those made through local production. Added to customs and duties and other import costs – the unit price when viewed in total may indeed far exceed those of domestic manufacturing. Additional complex-ity is added through different time zones, cultures and languages, mak-ing off-shoring an exceedingly com-plex solution. That being said, capi-talizing on the economies-of-scale, cost-benefits and ease of global trade can offer benefits beyond the reach of smaller local producers.

An alternative to off-shoring is near-shoring, which retains the ben-efits of international manufacturing, but counteracts some of the chal-lenges. Near-shoring refers to the outsourcing of processes to countries nearby – often within the same conti-nent or even sharing a border. A grow-ing realization has driven this trend that there are benefits to be garnered from partnering within trading blocs such as SADEC or the EU. A practical example would be that of a fashion retailer opting to use a textile manu-

facturer in Lesotho as opposed to one based in China, or indeed South Afri-ca. The benefit of near-shoring is that in the main such relationships benefit from shared-time zones, cultures and languages, as well as lower transpor-tation costs, but are still susceptible to fluctuating exchange rates and import tariffs.

Whether sourcing from across the globe, a neighbouring country or sim-ply a manufacturing plant down the road the end goal remains the same – right place, right cost, at the right time to the right person. This basic adage of supply chain holds true, and it is only through the deep understanding of the value drivers within the chain, together with weighing up the costs vs. benefit of each option that the right decision can be taken. Supply Chain modelling, risk analysis and expert advice from Supply Chain partners will pave the way, and if such is then backed up with smart freight forwarding or warehous-ing solutions to extract maximum value from the chosen strategy – competitive advantage will naturally follow.

Barloworld Logisitics+27 (0) 11 445 [email protected]

www.barloworld-logistics.com

39

MAY | LOGISTICS SUPPLY NETWORK AFRICA

Page 40: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

A Framework & Guidelines for Warehousing Automation Projects

Part 1 of a 4 Part SeriesAutomating a warehouse is not as simple as appointing a service provider. Intralogistics or Logistics Systems Engineer-ing is a complex process that requires a multi-disciplined team that operates in a defined framework using established guidelines. In addition to this, there are a number of critical success factors in the Engineering process which need to be considered before embarking on such a project. This 4 Part series aims to provide a suggested framework as well as a set of guidelines for the business that is considering warehouse automation, either semi- or full, which can be used in the selection and management of a technology provider or providers.

• Part 1 looks at a Framework and Guidelines to be used in the man- agement of an Automation Project.• Part 2 looks at the Management Team Structure and Supplier Selection• Part 3 looks at Acceptance Testing Parameters and Handover• Part 4 looks at Maintenance and Support

Systems Engineering can be defined differently depending on the back-ground and industry of the indi-vidual. However, when it comes to warehouse automation, the Interna-tional Council on Systems Engineer-ing (INCOSE) offers the following:

‘’System engineering is an engineering discipline whose responsibility is to create and execute an interdisciplin-ary process to ensure the customer and stakeholder’s needs are satisfied in a high-quality, trustworthy and cost and schedule efficient manner throughout a system’s entire life cy-cle. This process is usually comprised of the following seven tasks (SIMILAR); • State the problem;• Investigate alternatives;

• Model the system;• Integrate;• Launch the system; • Assess performance and;• Re-evaluate.The systems engineering process is not sequential. The functions are performed in a parallel and iterative manner’’.

Further to this, Benjamin S Blanchard, in his manual; Logistics Engineering & Management, the Sixth Edition, offers the following:

‘’The application of scientific and engineering efforts to:

1.Transform an operational need into a description of system performance pa-rameters and a system configuration through the use of an iterative process of definition, synthesis, analysis, design, test and evaluation, and validation;

2.Integrate related technical parame-ters and ensure the compatability of all physical, functional, and programme interfaces in a manner that optimises the total definition and design; and

3.Integrate, reliability, maintainabil-ity, usability (human factors), safety, producibility, supportability (service-ability), disposability and other such factors into a total engineering effort

to meet cost, schedule and technical performance objectives’’.

A framework which encompasses these definitions is required to man-age the complexity of the process.

Firstly, what is Intralogistics or Logistics Systems

Engineering?

40

MAY | AUTOMATION SUPPLY NETWORK AFRICA

Page 41: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Ther

e ar

e a

num

ber

of f

ram

ewor

ks a

vaila

ble,

how

ever

, the

fol

low

ing,

can

be

used

: (Bl

anch

ard,

199

4)

Phase 1. Conceptual Design Phase

2. Preliminary Design Phase

3. Detailed Design & Development Phase

4. Production/Construction Phase

5. Operational Use & System Support

Key Outputs Need Identification and Quantification; Requirements Analysis; Operational Requirements; Maintenance & Support Concept; Evaluation of Fea-sible Technology; Selection of Tech-nical Approach; Functional Definition of the System; Programme/Project Management.

Functional Analysis; Requirements Allocation; Trade-Off Studies, Synthesis; Preliminary Design; Test and Evaluation of Design Concepts (Early Prototyp-ing); Acquisition Plans; Contracting; Programme/Project Implementation; Supplier Identifica-tion (Single Source; Multiple-Source).

Sub-System/Com-ponent Design; Trade-Off Studies & Evaluation of Alter-natives; Develop-ment of Engineering and Prototype Models; Verification of Manufacturing and Production Processes; Developmental Test & Evaluation; Supplier Activities; Production Planning.

Production and or Construction of System Components; Supplier Produc-tion Activities; Acceptance Testing; System Distribution and Operation; Operational Test & Evaluation; Interim Contractor Support; System Assessment.

System Operation in the User Environment; Sustaining Mainte-nance & Logistics Support; Operation-al Testing; System Modifications for Improvement; Service Provider Support; Field Assessments.

Key Outcomes Functional BaselineSystem; Management Plan;Project Management Plan.

Project BaselineSystem Engineering Management Plan;Technology Requirements Identified;Technology Suppli-er(s) Identified and Engaged;WBS, CBS &Project Plan and Schedule in place.

System BaselineModels and Simulations; Trade-Offs; Final System.

Installation & HandoverComponents manufactured, shipped and installation; Acceptance & Handover.

OperationSystem use; Maintenance; Evaluation.

It is vitally important that the correct team is assembled to ensure the Systems Engineering Process is managed effectively. In Part 2, we will look at the Team Structure and guidelines for Supplier selection in more detail.

What management framework should be used?

[email protected]

+27 (0)74 137 5526

41

MAY| AUTOMATION SUPPLY NETWORK AFRICA

Page 42: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

2018AFRICA’S ONLY DEDICATED HEATING, VENTILATION, AIR CONDITIONING, REFRIGERATION & ENERGY EVENT

42

Page 43: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Legal Requirements

The General Machinery Regulations, 1988 sub-regulation 3 stipulates the following :

1.Every employer or user of machin-ery shall -

a) ensure that all machinery used by him, is suitable for the purpose for which it is used, and that it is in-stalled, operated and maintained in such a manner as to prevent the ex-posure of persons to hazardous or potentially hazardous conditions or circumstances;

b) in particular cause every exposed and dangerous part of machinery which is within the normal reach of a person to be effectively safeguarded by means of insulation, fencing, screening or guarding, except where an inspec-tor has granted written permission for the omission of such safeguarding;

c) ensure that all safety equipment is kept in a good working condition and is properly used; and

d) ensure that the quality of material used in, and the construction, of the

Figure 1: Typical Dock Leveller

Statistics

Information relating to accidents/in-cidents in South Africa is very scarce, however following are some statistics from the Health & Safety Executive in the UK:

It is assumed that the occurrences in South Africa are at least the same if not worse.

Potential Hazards

According to F.E.M (Federation Europ-eene De La Manutention) some of the key hazards are :

1. Height variation between loading dock and ground level. Potential for people and/or machinery to fall.

2. Height variation, and horizontal gap between loading dock and vehicle deck. Risk of falling between the two whilst moving product/people to/from vehicle.

3. Loading / Unloading from ground level. Height variation causes risk of falling between the two whilst moving product/people to/from vehicle.

Inspection of dock levellers

ScopeDock levellers are frequently used in the warehousing industry. Although it is not categorised under lifting equipment per se, there are legal requirement the user has to comply with to minimise possible safety haz-ards especially for visiting drivers of trucks. This article will focus on the legal requirements, possible hazards and inspections to be performed at regular intervals to confirm safe-for-use equipment and environment.

machinery or safety equipment is suit-able for the purpose for which it was intended.

“Suitable” Standards include the following :

Dock -levellers : EN1398 Dock level-lers. Safety requirements

Lifting Platforms : EN1570 Safety re-quirements for lifting tables

• HSE statistics confirm that loading bays are accident hot-spots.• Falls and crushing are the two main causes of work related injuries or deaths.• 12% of accidents rated as fatal or ma- jor occur while loading or unloading.

43

MAY | DOCKING SYSTEMS SUPPLY NETWORK AFRICA

Page 44: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Figure 2 : Typical Lifting Plat-form

Possible Solutions

Inspection

Competency of Inspector

Frequency of inspection

Daily/Frequent Inspection criteria

According to Rob Fray, MD of Easilift Loading Systems in the UK, solutions to these hazard include, but are not limited to the following :

•Train your operators on the correct use of the equipment.•Carry out risk assessments and devel-op Safe Systems of Work.•Induct all visiting drivers.•Provide good safety signage around the loading bay for visitors and your operatives.•Observe your operators and refresh training regularly.•Establish and carry out good preven-tative maintenance and repair regimes according to the manufacturers guide-lines and keep records.•Choose competent service providers.•Understand the requirements of the Occupational Health & Safety Act and relevant Regulations and ensure steps are taken to achieve compliance .

NOTE : This article will only address “good preventative maintenance and repair”

Critical aspects of inspection are :

1.The competence of the inspector.2.The frequency of the inspection.

F.E.M. defines competency as “ A per-son who has such appropriate practi-cal and theoretical knowledge and ex-perience of dock levellers or who with suitable training as will enable them to detect defects or weaknesses and to assess their importance in relation to the safety and continued use of the dock leveller and be in a position ei-ther to report them to management or to take remedial action.”Competent persons must be objective in their evaluation from a standpoint of safety.

A written record of the inspection re-sults must be provided.

Using the framework for standards in the lifting machinery as a guideline, frequencies should be as follows :

Description Periodicity InspectorDaily Before commencement of shift Operator

Frequently at least monthly Designated person appointed by the operator

Periodic Annually Competent person as described above

Walk around the Dock leveller/Lifting Table and take note of obvious damage that may have been caused by operation during the last shift.Check that all capacity, safety, identification plates, etc. are attached and legible.Inspect for damaged or missing parts, rust, corrosion, bent parts, cracks, etc.Carefully inspect the hinge points for cracks, breaks, bending, twists, and wear.Inspect push button control station for visual damage.

4. Trapping/Crushing of people from vehicle reversing onto dock.

5. Trapping/Crushing of people by ma-terials handing equipment and their loads. Either in the back of the vehicle, or on the loading bay itself.

44

MAY | DOCKING SYSTEMS SUPPLY NETWORK AFRICA

Page 45: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Periodic inspection

A competent Service Provider should cover at least the following during the annual inspection of the dock leveller/lifting table :

Steel StructuresMechanical Mechanisms Electrical EquipmentHydraulic SystemsSafety EquipmentLabellingOperating Instructions

Figure 3 : Nomenclature of Dock Leveller

Culmen Consulting+27 (0) 12 804 [email protected]

26 Years Experience

Tel: (012) 804 8244 • Fax: (012) 804 1835 • Email: [email protected] • Web: www.culmen.co.za 45

MAY| DOCKING SYSTEMS SUPPLY NETWORK AFRICA

Culmen Consultants

INSPECTION & TESTING OF ALL LIFTING EQUIPMENT & PRESSURE VESSELS TRAINING

With dock leveller in stored position, clean away wood splinters, nails, water and any other debris from the upper lip hinged surface by sweeping with broom.Check for missing or damaged dock bumpers mounted on dock face.

Page 46: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

All great companies start out with an idea and a plan, and Labelton isn’t any different. Supply Network Africa sat down with Labelton and after more than two decades the founder and owner of Labelton, Jacques van Tonder, was sitting at his desk in the customer service department of a large label manufacturer when it hit him, “What if customers were offered blank labels they could design and print themselves, on the fly, and how can we assist the small to medium enterprises with their printing requirements?” With a business plan, a little bit of funding and some sleepless nights to follow, Labelton was off and running.

THE IDEA

Ask any person what the driving force behind their company is, and more often than not, their answer will be the same. Jacques’ isn’t any different. “Our people,” he says. “It’s our cus-tomer service team, our shipping de-partment, the web development and graphics guys, the marketing folks, and programmers that make Labelton not only a great place to work, but a great organisation to do business with”.

The service The futureThe most exciting part isn’t necessarily watching our own growth, but rather the true measure of success is watch-ing our customers’ businesses grow, and simply knowing we were a part of that.

Types of labels and stickers offered

• Die-cut self-adhesive labels in roll form• We manufacture rolls to fit the entire range of thermal printers and bar code printers• Colour-coding - we have a vast range of colour-coating labels• Direct-thermal labels• Poly-propylene labels• Thermal transfer ribbons for all print ers in stock• Colour ribbons available for all ma- terials• Perforated labels• Piggyback labels - double layered la bels where the client can use the top side for packaging and the bottom side for records• Butt-Cut labels - at client request - square corners and no spacing be tween each label• Barcoding labels and blank labels available

Labelton+27 (0) 73 461 1775

[email protected]

46

MAY | LABELING SUPPLY NETWORK AFRICA

Page 47: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Reshaad will oversee growth and development of digital services and enhanced network services across South Africa

Leading pan-African telecoms group Liquid Telecom has appointed Reshaad Sha as CEO of Liquid Telecom South Africa, effective June 1, 2018.

Reshaad, a South African national, will oversee the growth of digital services and the rollout of enhanced network services for enterprises and consum-ers across the country.

Reshaad most recently served as CEO of SqwidNet, an open access Internet of Things (IoT) network operator, and has for the last five years served as Chief Strategy Officer and Executive Director of the open access fibre optic company Dark Fibre Africa. He also has extensive international management experience having worked for a variety of global tech and telecoms compa-nies, including Cisco and LogicaCMG.

“We’re delighted to have found such a talented and skilled individual to fill this role,” said Nic Rudnick, Group CEO, Liquid Telecom. “Reshaad’s entrepre-neurial spirit and dynamic leadership make him the perfect addition to the Liquid Telecom Group as we continue to deliver on our vision of building Af-rica’s digital future.”

Garth Schooling, Liquid Telecom’s Managing Executive of New Business Development, has been appointed as interim CEO since Kyle Whitehill’s de-parture in March, and will remain in charge at Liquid Telecom South Africa until Reshaad’s arrival

Reshaad Sha as CEO of Liquid Telecom South Africa, effective June 1, 2018.

47

NATIONAL DELIVERY Tel: Fax: 011 917 9584 086 225 5821

Cell: /073 461 1775 083 293 3484

[email protected] [email protected]/Email:

Page 48: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Over 20 years of materials handling experience. International brands with local support.

E-commerce the driving factor in retailer’s strategic decisions

South Africa is currently going through a transformation in consumer be-haviour. Increasing internet speeds and items now being readily available online is changing the way we shop. Over the next ten years ‘ecommerce’ will be an important driving force in South Africa’s economic development. Many companies are facing huge stra-tegic decisions. Logistics are already a vital part of a retailer’s business plan but its importance shall continue to grow as pressure from consumers mounts. Distribution centres shall con-tinue to expand and parcel numbers shall increase as more South Africans turn the internet to make purchases.

To handle these increasing numbers in packages, distribution centres and parcel handlers will require rapid de-velopment in both materials handling systems and integrated IT solutions.

Buzz words from the industry

As companies try to manage the en-tire delivery process, operational di-rectors are facing “Buzz Words” Such as WCS (Warehouse Control Systems), WMS (Warehouse Management Sys-

tems), TMS (Transport Management Systems). This highly complicated logistical process has forced many retailers to partner with 3PL compa-nies that can supply the necessary distribution and fulfilment services.

DC’s adventurous growth strat-egies - Remove the risk with ISO and CE

As companies push the logistical limits of their operation to meet B2B (Busi-ness to Business) and B2C (Business to Consumer) demands, materials handling systems are being imple-mented throughout South Africa on an exponential scale. This is forcing many companies to take risks. ECC removes all mechanical risk from a complex modern day materials handling solution. All products are proven in installations throughout Europe and the rest of the world. All ECC partners have a manufactur-ing pedigree not only manufacturing conveyors to an ISO9001 system but ensuring the products are CE marked.

Europe is just waking up from the “E-commerce” boom but where does the future lie for South Africa?

Modern day materials handling systems must be built on Solid foundations

European Conveyors are providing the building blocks for all your con-veying requirements

While companies and suppliers get overwhelmed with data capture and automatic billing systems, European Conveyors are playing to its strengths and removing all risk from the me-chanical process. European Convey-

ors and Components is a distributor of European manufactured conveyor modules to the South African market. Strategically partnered with market leaders throughout Europe, ECC is able to offer conveyor modules and compo-nents to suit a variety of applications. The conveyors available cover all as-pects of a modern day distribution centre. This includes basic conveying, storage, sorting, order picking and ve-hicle loading and unloading.

48

MAY | CONVEYORS SUPPLY NETWORK AFRICA

Page 49: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

European Conveyors +27 (0) 78 105 [email protected] www.europeanconveyors.co.za

When purchasing a materials handling solution, safety should be paramount. Followed quickly by functionality, price and support. A CE marked product of-fers this peace of mind.

Local systems integration part-ners

Choose your local systems integration partner but remove all mechanical risk with proven conveyor hardware from Europe

ECC business strategy is to support ocal systems integrators with convey-or hardware. Offering no mechanical installation or electrical control, ECC’s main focus is product suitability and mechanical functionality. Supporting systems integrators throughout South Africa with highly configurable convey-or hardware.

ECC’s comprehensive carton, tote, par-cel and pallet conveyor portfolio allows systems integrators to deliver highly complex materials handling systems quickly and competitively. The modu-lar system produced with modern day manufacturing techniques, ensures the product is competitively priced.

Why reinvent the wheel when proven products are available.w

Vehicle loading – Maximise the vehicle capacity by “loose loading”

Order picking – Goods collated before despatch

Buffer Storage – Items stored be-fore the picking process.

Sorting – Sorting products to various destinations quickly and efficiently.

Basic Conveying – Transportation of products from one process to another

49

MAY| CONVEYORS SUPPLY NETWORK AFRICA

Page 50: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

50

A VITAL COG IN THE WHEELS OF THE TRANSPORT INDUSTRY

Showcase your company’s expertise in this lifeblood industry

at the 2018 (5)th TruckX Exhibition and Conference

Future Publishing (Pty) Ltd247 Jan Smuts Avenue, Dunkeld West, Johannesburg

Mobile: +27 (0)83 300 [email protected]

South African Trade Promotions (Pty) Ltd36 Northumberland Ave

Craighall Park,2196

Mobile: +27 (0)79 557 [email protected]

www.truckx.co.za

MATERIALS HANDLING& LOGISTICS

For more information on industry endorsements, roleplayer’s testimonials and action packed agenda

PLUS

the opportunity to get real ROI on your 2018 marketing budget contact:

50

Page 51: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

FAW ERMELO ANOTHER FEATHER IN FAW SA’S CAP

FAW South Africa is proud to announce the opening of FAW Ermelo, its newest full sales, service and parts dealer in Ermelo, Mpumalanga.

The new dealership, which opened for business officially on the 1st of Febru-ary this year, is co-owned by Hercules Lourens and Corrie Barnard. Branch manager, Marelize Potgieter, takes care of the day-to-day running of the facility and is ably backed up by 11 oth-er full-time FAW staff.

The dealership is part of the Ermelo Truck & Tractor Centre (ETTC) Group, which has been successfully operating in Ermelo since 1992. In fact, 25% of all new trucks in the town are current-ly sold by the seven dealer, 156 people strong Group.

“We have an excellent reputation here in the trucking industry for delivering exceptional service,” says Barnard. “It made sense to bring FAW into the fold as we already had the necessary facili-ties and resources to do it.

“The FAW range is comprehensive and affordability is key, especially in these economic times. We are targeting the agriculture market in the region spe-cifically. The five and eight-tonne FAW models are ideally suited for these applications - and the pricing is right. Fit-for-purpose trucks are always pre-ferred, and this is especially true in the construction sector. FAW trucks are easy to maintain and very affordable to repair, too,” he motivates.

Barnard says word-of-mouth is a pow-erful tool and highly influential in transport operations. “Testimonials create trust and credibility and we’ve

read and heard many of those. The R600 million Coega investment made by FAW SA gives us great confidence in them as well. It shows us they are here to stay. And our salespeople tell our customers about the fact that FAW has been in South Africa for 23 years already,” he adds.

FAW Ermelo features a hi-tech Pinna-cle Dealership Management System, which is used for client prospecting and record keeping. It exclusively of-fers trade back deals on all new trucks sold in Ermelo and offers in-house Fi-nance & Insurance via ETCC.

“We saw a change in the South Afri-can truck market,” continues Barnard. “Chinese vehicles are gaining market share rapidly and we decided that we needed to close that gap in our multi-franchise truck portfolio.”

Three primary transport industries in Ermelo include coal, construction and agriculture/forestry. There are sever-al national roads entering the town,

including the N11, N17 and N2 and it is linked with Middelburg, Newcas-tle, Swaziland and even Richard’s Bay. Feeder towns Piet Retief, Standerton and Secunda – most of which don’t have truck dealers or appropriate ser-vicing facilities – are all within a 120km radius.

The Ermelo FAW dealership offers a 24/7 breakdown service, which is known to travel as far as Dundee (over 200km away) to service trucks.

“FAW Ermelo will focus a lot on the To-tal Cost of Ownership for our custom-ers,” Barnard explains. “Part of that strategy includes on-site servicing. This means less downtime for operators as well as reduced risk to their assets. We employ a full-time mechanic who is permanently on the road looking after our customers.”

Barnard explains that FAW Ermelo has received the newly-formulated FAW SA dealer assessment documents and

51

MAY | TRUCKING SUPPLY NETWORK AFRICA

Page 52: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

We are a partner committed to a relationship that delivers real, measurable Value in the Intralogistics and Supply Chain space, that extends for years beyond the conclusion of an individual project through maintenance packages, facility expansion and software support.

Our team of experts is ready to help you develop strategies for not only surviving, but thriving in the future. Give us a call today to set up your first consultation.

Improve distribution operations from a different point of view.

Space Creators +27 (0) 73 981 0765

[email protected]

is already compliant with it.

To celebrate the opening, the dealer-ship sponsored the popular Ermelo Airshow on April 7, which was last held back in 2011.

As the joint main sponsor, FAW Erme-lo used the event as a launch pad for the FAW brand in the region. Some 40 VIP customers were invited by FAW Er-melo to attend, while 8 000 members of the public were expected to make the trip to the Ermelo airfield, thanks to a well-coordinated marketing effort which saw FAW branding splashed all over the Highveld.

FAW Vehicle Manufacturers SA+27 (0) 87 700 2810

[email protected]

52

MAY | TRUCKING SUPPLY NETWORK AFRICA

Page 53: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

How Trackmatic’s Driver-Led Visibility™ transformed distribution for Massdiscounters

FROM WAREHOUSE FLOOR TO STORE:

Massdiscounters, a leading distribution chain, has adopted Trackmatic’s Driver-Led Visibility™ solution. The solution, paired with Trackmatic’s detailed business analytics, has transformed key performance indicators, with objective, empirically based driver performance KPIs improving by 14% and significant savings on fuel, productivity and time.

Massdiscounters heads up the two retail chains Game and DionWired and is a subsidiary of JSE-listed Massmart Holdings. Massmart is Africa’s third largest distributor of consumer goods, a leading retailer of general merchan-dise, liquor and home improvement equipment and supplies, and the leading wholesaler of basic foods. Massdiscounters operates outbound logistics from three Regional Distribu-tion Centres to 140 Game and Dion Wired stores.

Massdiscounters is committed to the growth and development of its people, treating them as its biggest assets and recognising that they are fundamental to driving customer engagement. It was this ethos, along with clear chal-lenges in supply chain visibility and efficiency, that saw the company look to new solutions in supply chain management and control.

The organisation was working with an execution management system that wasn’t meeting their manage-ment, visibility and analytics require-ments. Business was increasingly frustrated with poor visibility and the inability to manage stakeholders in the delivery execution process – including 3PL providers, warehouse operations and stores.

They needed a solution that would not only deliver traceability and trackabili-ty tools for seamless management and control, but that would also provide analytics to enhance business insight

and decision-making capabilities.

“We needed a system that would help us to understand execution problems accurately and thereby allow us to ad-dress them effectively,” explains Mar-cus Vosloo, Massdiscounters, National Transport Services Manager. “We have worked with a lot of systems, but the Trackmatic offering has changed the way we approach our drivers and our business.”

The Solution

To address the challenges around driv-er visibility, data analysis and manage-ment and control, Massdiscounters implemented the Trackmatic Driv-er-Led Visibility™ solution. With nu-merous customisable feature sets and a rich toolkit that delivers improved accuracy, driver visibility, real-time monitoring, and accurate insight and detail into daily operations, it was the ideal fix for the problems facing the or-ganisation.

“This technology has allowed us to be-come more efficient in our data usage and more proficient in our data appli-cations,” says Vosloo. “The Trackmatic BI (business intelligence) design means that we don’t really have to touch the data to get what we need out of it.”

The system allows for the teams at Massdiscounters to gain perfect in-sight into driver behaviour and deliv-

ery processes. Using the system, the operations team at Massdiscount-ers has optimised deliveries by im-proving truck utilisation, with faster turnaround times and increased the volume of deliveries per day. To fur-ther facilitate this, they can prepare stores for deliveries in advance by using the advanced e-mail notification system. Store managers are alerted to the impending arrival of a delivery and can prepare for the delivery, improving offloading times.

The system has also been designed to be as easy to use as possible, allowing drivers to gain all the benefits of the solution without a steep and compli-cated learning curve. The result is that the drivers have been enthusiastic participants in the roll-out of the new system.

Sunnyboy Mathibela, Massdiscount-ers driver, EPS. “As drivers we are now tracked from leaving the yard – they check what time you leave the gate until you reach the customer. The com-pany can see you have arrived so they can call the store and let them know that you’re waiting outside.”

Trackmatic provided Massdiscounters’ drivers with comprehensive training and support. This ensured that they were comfortable with the process from the start, allowing them to see how they were the true front of the business. “Understanding the invaluable role that the driver can play is incredibly

53

MAY | SOFTWARE SUPPLY NETWORK AFRICA

Page 54: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Join David Slotow, CEO of Trackmatic and Craig Schneeberger, COO of Coricraft in Hall A at 9:30 a.m. on 12 June at SAPICS as they share revolutionary insights into creating ultra efficient and effective last mile logistics.

Furniture giant Coricraft faced last mile challenges of remaining competitive while coping with wasted time, failed deliveries, repeat-delivery costs and increased consumer demands. Trackmatic provided an innovative solution that transformed Coricraft’s delivery approach. The result? Greater efficiencies and delighted customers.

trackmatic.co.za

into smiles

TRA/118

26/0

1/E

important and opens up the chan-nels of communication for better real time, proactive engagement between drivers, customers and the business,” says David Slotow, CEO, Trackmatic. “Education is essential to the success of this solution and underscores the drivers value and gives them import-ant technology skills that they may never have had the opportunity to learn before.”

The Results

“Now that the stores know we have the Trackmatic solution, they are also more aware of where our deliveries are and when to expect the drivers,” says Vosloo. “This has meant that they send the trucks back to us faster as well. No spending hours on unneces-sary paperwork.”

The solution has also allowed for the teams to instantly identify problems on a route or with a delivery and find quick fixes to resolve them. The visi-bility into driver behaviour means that

Massdiscounters knows how long a driver takes to get somewhere, to off-load, and to come back to depot for the next trip. The use of dashboards has also allowed them to gain instant insight into where their shortfalls are, giving them more direction and the ability to focus on key areas.

Massdiscounters has seen incredible engagement on the platform. Their teams have a route activation score of close to 80% - this score dictates how often the teams open a route on de-parture and close a route once deliv-ery is complete. Thanks to this level of engagement, Massdiscounters has experienced positive shifts in their KPI scores and have gained incredible vis-ibility into fleet movement, delivery status and driver capability.

The system is tailored to their specif-ic requirements – a target of 80% is required across all parameters – such as routes departed on time, routes re-turned on time, distance adherence, duration adherence, and more. Their commitment to using the intelligence provided by the BI tool has shown how it can have a noticeably positive effect

on performance.

“It’s not something that happened by accident, we worked with the Track-matic team to create a customised solution that has done more in the first month of installation than we achieved in the three months prior,” adds Vosloo.

In addition, driver attitude and be-haviour has shifted. The drivers have felt empowered and inspired, as if they are a part of something important and their contribution means something. Throughout the implementation pro-cess they were made to feel as if they were front and centre, and it paid off.

“By giving drivers a voice in the indus-try we are breaking a lot of norms,” concludes Slotow. “We have changed the face of what’s possible when it comes to the logistics space and closed a lot of gaps in customer relationship management. Now, every part of the supply chain is playing a role in delight-ing customers.”

Since implementation of the Track-matic solution, Massdiscounters has executed more than 8,920 routes with 199 distinct drivers using 61 distinct vehicles and visiting more than 9, 143 stores in the last quarter alone. There was a 14% increase in driver key per-formance indicators – a measurable requirement from Massdiscounters on implementation – and impressive sav-ings on fuel, productivity and time.

“It just goes to show,” concludes Vosloo, “You can really be dynamic

with the right partner.”

[email protected]

www.trackmatic.co.za+27 (0) 11 531-3400

54

MAY | SOFTWARE SUPPLY NETWORK AFRICA

Page 55: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Join David Slotow, CEO of Trackmatic and Craig Schneeberger, COO of Coricraft in Hall A at 9:30 a.m. on 12 June at SAPICS as they share revolutionary insights into creating ultra efficient and effective last mile logistics.

Furniture giant Coricraft faced last mile challenges of remaining competitive while coping with wasted time, failed deliveries, repeat-delivery costs and increased consumer demands. Trackmatic provided an innovative solution that transformed Coricraft’s delivery approach. The result? Greater efficiencies and delighted customers.

trackmatic.co.za

into smiles

TRA/118

26/0

1/E

55

Page 56: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

AUTOMATION

SICK AutomationT: +27 (0) 11 472-3733M: +27 (0) 76 338-9193E: [email protected]: www.sickautomation.co.za

EDUCATION & TRAINING

Institute for QualityT: +27 (0) 11 472-0918F: +27 (0) 86 537-0321E: [email protected]: www.iqetd.co.za

FORKLIFTS

Linde Material HandlingT: +27 (0) 11 723-7000E: [email protected]: [email protected]: www.linde-mh.co.za

Jungheinrich South AfricaT: +27 (0)10 596 8460E: [email protected] W: www.jungheinrich.co.za

Toyota ForkliftsT: +27 (0) 11 571-0387M: +27 (0) 71 106-4867E: [email protected]: www.eiegroup.co.za

Shorrock automationT: +27 (0) 12 450 0300F: +27 (0) 12 450 0322E: [email protected]: www.shorrock.co.za

L I L A CPROCESS AUTOMATION (Pty) LtdT: +27 11 397 2800F: +27 86 560 7390W: www.lilac.co.za

KiporT: +27 (0) 11 284 2009E: [email protected]: www.kiporforklifts.co.za

ATONT: 087 940 9256 / 010 534 6054E: [email protected]: www.atonengineering.co.za

BARCODING/SCANNING

NewlandT: +27 (0) 11 533 8010E: [email protected]: pressoffice.itweb.co.za/newlan-did/index.php

CRANES

DemagT: +27 (0) 11 898 3500F: +27 (0) 11 898 3533E: [email protected]: www.demagcranes.com

CONVEYORS

Interroll SA (Pty) LtdT: +27 11 281 99 00M: [email protected]: www.interroll.co.za

Future PackagingT: 011 794 3310E: [email protected]: www.futurepack.co.za

CulmenC: 083 254 2604T: +27 (0) 12 804 8244W: www.culmen.co.za

Knapp LogisticsT: +27 (0) 11 465-9284M: +27 (0) 72 255-0352E: [email protected]: www.knapp.com

BUYERS GUIDE SUPPLY NETWORK AFRICABUYERS GUIDE

A Square ForkliftT: 0860 (FORKIE) – 0860 367 543 011 900 1777E: [email protected]: www.forklift.co.za

SSI SchaeferT: +27 (0) 11 707-2600F: +27 (0) 11 707-2620E: [email protected]: www.ssi-schaefer.com

YokogawaT: +27 11 831 6310F: +27 11 831 6370 / 86 411 8144E: [email protected]: www.yokogawa.com

SSI SchaeferT: +27 (0) 11 707-2600F: +27 (0) 11 707-2620E: [email protected]: www.ssi-schaefer.com

Parker HannifinT: +27 (0) 11 961 0700E: [email protected]: www.parker.com/za

IntralogT: +27 (0) 74 137 5526E: [email protected]

KemtekT: +27 (0) 11 624 8000E: [email protected]: www.kemtek.co.za

ZetesT: +27 (0) 11 826 1211W: www.zetes.com

ManhandT: +27 (0) 11 976 3053E: [email protected]: www.manhand.co.za

56

LabeltonT: +27 (0) 73 461 1775E: [email protected]: www.labelton.co.za

Page 57: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

Eternity TechnologiesT: +27 (0) 11 965-1875M: +27 (0) 73 361-6601E: [email protected]: www.eternitytechnologies.com

FORKLIFT ACCESORIES

ManitouT: 011 975 7770T: 011 049 7770E: [email protected]: www.manitou.co.za

FORKLIFT CONSULTANTS

CulmenC: 083 254 2604T: +27 (0) 12 804 8244W: www.culmen.co.za

CPR T: +27 (0) 11 740 3458E: [email protected]: www.cprbatteryservices.co.za

LOGISTICS

Bollore LogisticsT: +27 (0) 11 396-0365M: +27 (0) 83 756-8300E: [email protected]: www.bollore-logistics.com

Barloworld LogisticsT: +27 011 445 1600E: [email protected]: www.barloworld-logistics.com

FREIGHT FORWARDING

Pro ActiveT: 011 869 6776/8294E: [email protected]: www.proactiveshipping.co.za

Ukuthutha SolutionsT: +27 (0) 31 263 2083M: +27 (0) 82 324 6231E: [email protected]: www.ukuthutha.co.za

Maritime ShippingT: +27 (0) 860 111-407M: +27 (0) 82 372-6465E: [email protected]: www.maritimeshipping.co.za

Combilift M: +27 (0) 82 337-6815T: +27 (0) 11 900-8010/12W: www.combiliftforklifts.co.za

LIFTING

Natloc LogisticsT: +27 (O)11 390 2314E: [email protected]: www.natloc.co.za

CHEPT: +27 (0) 31 267-9300M: +27 (0) 82 317-1343E: [email protected]: www.chep.com

PALLETS & CONTAINERS

GrowthpointT: +27 (0) 11 944-6288M: +27 (0) 83 628-2442W: www.growthpoint.co.za

PROPERTIES

RACKING

Acrow Racking & ShelvingT: +27 (0) 11 824-1527T: +27 (0) 11 824-3681E: [email protected]

WaterfallT: +27 (0) 87 845 1132M: +27 (0) 83 675 9962E: [email protected]

MACHINERY

Future PackagingT: 011 794 3310E: [email protected]: www.futurepack.co.za

PACKAGING

Future PackagingT: 011 794 3310E: [email protected]: www.futurepack.co.za

PyrotecTel: 011 611 1820Fax: 011 611 1834Email: [email protected]: www.pyrotec.co.za

BUYERS GUIDE SUPPLY NETWORK AFRICABUYERS GUIDE

Imperial LogisticsT: +27 (0) 11 677 5000E: [email protected]: www.imperiallogistics.co.za

TrackmaticT: +27 (0) 11 531 3400E: [email protected]: www.trackmatic.co.za

BITOT: +27 (0) 11 397 7377T: +27 (0) 21 770 0016E: [email protected]: www.bitosa.co.za

First National BatteryT: +27 (0) 21 932 6331E: [email protected]: www.battery.co.za

ID LogisticsT: +27 (0) 10 005 1822E: [email protected]: www.id-logistics.com/za

57

Page 58: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

CELL CT: +27 (0) 84 777-6477E: [email protected]: www.cellc.co.za

FortnaT: +27 (0) 11 028-5900E: [email protected]: www.fortna.com

Stab-a-LoadT: +27 (0) 11 900-3909F: +27 (0) 900-2559E: [email protected]: www.stabaload.co.za

SEWT: +27 82 770 8796E: [email protected]: www.sew.co.zaW: www.stabaload.co.za

SSI SchaeferT: +27 (0) 11 707-2600F: +27 (0) 11 707-2620E: [email protected]: www.ssi-schaefer.com

Knapp LogisticsT: +27 (0) 11 465-9284M: +27 (0) 72 255-0352E: [email protected]: www.knapp.com

DOCKING SYSTEMS

KK StorageT: +27 11 503 1500E: [email protected]: www.storequip.co.za

Space CreatorsT: +27 7 981 0765E: [email protected]: www.spacecreators.co.za

WAREHOUSE SOLUTIONS

BUYERS GUIDESUPPLY NETWORK AFRICABUYERS GUIDE

FLOORING

CLFT: +27 (0) 11 704 5557W: www.concreteflooring.co.za

DHLT: +27 (0) 11 821 0100E: [email protected]: www.dhl.co.za

Solutions4uT: +27 (0) 11 900-8010/12M: +27 (0) 82 337-6815E: [email protected]

MATERIALS HANDLING

PalianT: +27 (0) 11 708-0222M: +27 (0) 84 703-1926E: [email protected]: www.palian.co.za

SSI SchaeferT: +27 (0) 11 707-2600F: +27 (0) 11 707-2620E: [email protected]: www.ssi-schaefer.com

Store LabT: +27 (0) 11 708-0135F: +27 (0) 86 696-4099E: [email protected]: www.storelab.co.za

Universal StorageT: +27 (0) 11 793-1111F: +27 (0) 86 724-5304M: +27 (0) 72 672-0983E: [email protected]

RECRUITMENT

FlexcomProfessional Recruitment ServicesM: +27 82 9444 009;E: [email protected]: 086 575 9583W: www.flexcomrecruitment.co.za

Spode storageT: 011 100 4772E: [email protected]: www.spodestorage.co.za

ROS InternationalT: +27 72 444-1010E: [email protected]: www.ros-intl.co.za

RACKING MAINTENANCE

ROS InternationalT: +27 (0) 11 023 5448E: [email protected]: www.ros-intl.co.za

DexionT: +27 (0) 21 552-0220F: +27 (0) 86 517-2949E: [email protected]: www.dexioncape.co.za

Krost Shelving & RackingT: +27 (0) 11 827-5555E: [email protected]: www.krostshelving.co.za

Supply Network Africa Your Supply Chain With Passion

To book your space for the July/August issue contact Lelanie Lane:

Tel: +27 (0) 11 744 5000 Email: [email protected]

www.supplynetworkafrica.com58

Page 59: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly
Page 60: May 2018 The new simplicity. - Supply Network Africa May 2018... · Shelving – Bolted, Boltless, Library, Gondola (Supermarket). ... pletive and efficient is that there is a “Proudly

making complexity simpleTogether we are stronger is taking on new meaning in the world of logistics. The freely navigating Open Shuttles by KNAPP are distinguishing themselves with their swarm intelligence.

The workloads within a warehouse are balanced through intelligent adaptive order distribution across an entire fleet. The vehicles communicate constantly with one another and distribute orders flexibly. This opens up new opportunities to optimize routes and transit times. Thanks to swarm intelligence, for the first time we can make transport capacities available at the right time, at the right place and in the right amount.

KNAPP Logistic South Africa (PTY) LtdLongpoint Building, 2nd Floor

Crn Montecasino Blvd & Witkoppen Rd2191 Sandton | South Africa

[email protected] | knapp.com

industry solutions

strength in numbers

BackCover_A4.indd 1 10.04.2018 09:11:31