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Transforming the client experience

For the past 10 years weve driving our

customers to external touch points.

Call Centers

ATMs Smart ATMs

Video Tellers

On-line Banking

Mobile Banking

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Branch efficiency is more important than ever.

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Most branches remain transactional

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Need to become interaction centers

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What are your customers stories they tell themselves

!"#$%#$% %&'()*+, .+,/

efficient (-fshnt)

adj.

1a. Acting or producing effectively with a

minimum of waste, expense, or unnecessary

effort.

1b. Exhibiting a high ratio of output to input.

Efficiency comes in 2 flavors: Savings & Growth

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Efficiency through savings

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Efficiency: Savings

Staffing model

Design & footprint

Retail mentality (thinking

differently than we have in the

past)

Sustainability

Technology

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Universal platform

Apple store

Open environments

Customer friendly and engaging

Stream line training

Cost effective for institution

Improves brand consistency

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Retail mentality

Vertical spaces

Mechanicals

Educate consumers

Nighttime projection

Extended hours

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Technology

Teller pods

Cash Recyclers

Smart ATMs

Video tellers

Digital & touch screens

Furniture solutions

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2500 sq. feet

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Sustainability

Lighting

Heating & cooling

Solar

Print on demand

Digital messaging

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Efficiency through growth

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Efficiency: Growth

Maximize your building and your

people.

Extend your hours: real orperceived

Repurpose your space

Exterior engagement

Making customers smarter

Technology

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Space Modification

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Exterior engagement

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Technology

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!"#$%#$% "&'()*+, .+,/

No instructions.

No keyboards.

No limits.

The consumer is in control

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Digital messaging

Efficient footprints

Expanding product offerings

Growing communityinvolvement

Expanding social mediaengagement

Younger demographic

Deliver brand and emotionalexperience

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Interactive messaging

Engage customers andprospects

Self help stations

Deliver information at thecustomers convenience

Selling cues

Print & email on demand

Projects forward thinking

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In closing

Think of being efficient as a two waystreet.

Determine your branch model

Spend time on great design (at least once)

Develop alternative reasons for in-branchengagement

Look to retailers for inspiration

Thank you!