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EMEA Partner Marketing Peter Bell EMEA Product & Segment Marketing [email protected] Product Update & Roadmap

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Page 1: Marketo  Partner Marketing

EMEA Partner Marketing Peter BellEMEA Product & Segment Marketing [email protected]

Product Update & Roadmap

Page 2: Marketo  Partner Marketing

Page 2Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Engagement Marketing at GE HealthcareMarketing touched a total of $2 billion in potential revenue and yielded $600 million in new revenue.

“It’s not about B2B, or B2C. It’s about B2Human. It’s about how we engage with our customers in deep, relevant and varied ways.”Stephanie MeyerGlobal Head of Marketing Operations

Page 3: Marketo  Partner Marketing

Page 3Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Engagement Marketing at Kaspersky“80% of your company’s future revenue will come from just 20% of your existing customers.”

Deep customer engagement led to 8% reduction in churn rates and 111% larger deal size for marketing influenced renewals.

Page 4: Marketo  Partner Marketing

Our Go-to-Market approach

Page 5: Marketo  Partner Marketing

Page 5Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Email Marketing LeadManagement ConsumerMarketing Customer Base Marketing Mobile Marketing

Engagement Marketing Solutions

Page 6: Marketo  Partner Marketing

Product Update

Page 7: Marketo  Partner Marketing

2016 Roadmap ThemesAnalytics &

InsightsNext Gen

Account Based Marketing

EnhancedEnterpriseExperience

Mobile Engagement

Marketer Experience

PredictiveContent

ApplicationApplicationPlatform

Platform & Application Platform & Application

Page 8: Marketo  Partner Marketing

Page 8Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Address Enterprise Concerns

• Does it scale/perform?

• Does it fit/work within our technology environment?

• Is it compliant/secure?

• Is it easy to deploy, use and maintain?

EnhancedEnterpriseExperience

Page 9: Marketo  Partner Marketing

Page 9Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

“No Drafts” Snippets

SPRING 2016

Page 10: Marketo  Partner Marketing

Page 10Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Universal User ID

SUMMER 2016

Page 11: Marketo  Partner Marketing

Page 11Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Audit Trail

2H 2016

Page 12: Marketo  Partner Marketing

Page 12Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Self-service stats

WINTER 2016

Page 13: Marketo  Partner Marketing

Page 13Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

• Controlled access to assets

• More flexibility for roles and permissions EnhancedEnterpriseExperience

2H 2016

Page 14: Marketo  Partner Marketing

Page 14Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

• Target• Engage• Measure

Account-Based

Marketing

Page 15: Marketo  Partner Marketing

Page 15Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Essential ABM Capabilities1. Target – identify accounts and manage account lists2. Engage – orchestrate personalized, cross-channel campaigns3. Measure – evaluate revenue impact and optimize your ABM success

Page 16: Marketo  Partner Marketing

Page 16Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

• Innovate on core features• Improve effectiveness and

usability• Delightful

Re-Imagined Email

Experience

June 2016

Page 17: Marketo  Partner Marketing

Page 17Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Page 18: Marketo  Partner Marketing

Page 18Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Page 19: Marketo  Partner Marketing

Page 19Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Page 20: Marketo  Partner Marketing

Page 20Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

• First-party DMP

• Custom objects and custom activities extend data model

• Connections to data on-boarders

AudienceHub

Ongoing2016

Page 21: Marketo  Partner Marketing

Page 21Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

IOT Ready

Page 22: Marketo  Partner Marketing

Page 22Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

ProjectOrion

Spring/Ongoing2016

• Next generation architecture• Mobile and IoT scale• Built on technology used by the most

popular consumer apps

Page 23: Marketo  Partner Marketing

Page 23Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Orion Next Generation Architecture

2.7 billion emails 125 billion activities

20 billion emails 500 billion activities

100 billion emails25 trillion activities100 million leads

Page 24: Marketo  Partner Marketing

Page 24Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

20m/hour < 5 seconds < 60 secondsActivity Volume Trigger Latency Batch Campaigns

Orion Scale Metrics

Page 25: Marketo  Partner Marketing

Page 25Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

• Machine learning• Leverage marketing assets and audience

data• Recommend “next-best-content” across

inbound and outbound channels

Predictive Content

Page 26: Marketo  Partner Marketing

Page 26Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Page 27: Marketo  Partner Marketing

Page 27Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

• Visual Summaries• Interactive & Guided Exploration Tools• Customized Reports

Analytics & Email

Insights

Page 28: Marketo  Partner Marketing

What can you learnFilter by content, audience, and time period

Visualizations that a marketer can double click into further

Insights and Drivers based on audience, location, channel, and device

Page 29: Marketo  Partner Marketing

Page 29 #MKTGNATION

Page 30: Marketo  Partner Marketing

Page 30Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Our Core ParadigmListen Speak

Think

Learn

Page 31: Marketo  Partner Marketing

Page 31Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Approach to Marketing Analytics

Page 32: Marketo  Partner Marketing

Page 32Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Key Analytics Focus Areas

New Name Acquisition Buyer Journey Analysis Marketing Impact/ROI

Page 33: Marketo  Partner Marketing

Multi Touch AttributionChannel FT Revenue MT RevenueEmail $310,000 $525,000Webinars $320,000 $903,000Tradeshows $325,000 $117,000

More efficient at pushing leads through funnelMore efficient at acquiring the right leads

Page 34: Marketo  Partner Marketing

Page 34Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016

Marketo Analytics CapabilitiesDashboards OperationalReportsVisual Explorers AdvancedReports

• Visual summaries• Executive, functional and program level

• System reports for managing Marketo• Audit trail, lead database queries, etc.

• Highly visual data exploration• Get insights for specific needs on the fly

• Powerful and flexible analytics for the advanced marketer

Page 35: Marketo  Partner Marketing

Thank You!Any questions?