marketing mix of airlines industry
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MARKETING MIX OF AIRLINES MARKETING MIX OF AIRLINES INDUSTRYINDUSTRY Presented by:
PREM VIR SINGH CHAUHANPREM VIR SINGH CHAUHAN
MBA MARKETINGMBA MARKETING
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WHAT IS MARKETING MIX…..?
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MARKETING MIX `MARKETING MIX’ is a general phrase used to describe the different kinds of choices Organisations have to make In the whole process of bringing a product or services to market.
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Services are distinguished from products mainly because they aregenerally produced at the same time as they are consumed, and cannot be stored away or taken. An enhanced marketing mix needs to be deployed.
Its Not About Simply Reaching Out to Customers With the Right Service. But, Its Also About Creating That Right Desire to Possess The Service.
Services are Deeds, Processes, and Performances….
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MARKETING MIX IN AIRLINES INDUSTRY
Presented by:
Presented by:
Prem Vir Singh
Prem Vir Singh
Chauhan
Chauhan
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PRODUCT
PRICE PLACE PROMOTION
PEOPLE
PROCESS
PHYSICAL
EVIDENCE
RAINBOW OF SERVICE MARKETING MIX
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LET US WE RELATE THE 7 P’S OF
MARKETING MIX TO AIRLINES INDUSTRY
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PRODUCT
•Design.
•Quality.
•Range.
•Brand Name.
•Features.
PLACE
•Distribution Channels.
•Methods of Distribution.
•Coverage.
•Location.
PRICE
•List Price.
•Discounts.
•Commissions.
•Surcharges.
•Extras.
PROMOTION
•Advertising.
•Sales Promotion.
•Salesmanship.
•Publicity.
4P’s OF MARKETING MIX
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Giving a Feel For The “Product” Inside a Service Wrapper .
•Consumers are demanding not products, or features of products but the
benefits they will be offered.
•The airline product includes of two types of services:1. On the Ground Services.
2. In-Flight Services.
PRODUCT MIX
Airlines service products
CABIN SERVICE. CATERING SERVICE RAMP SERVICE. OTHER SERVICE.
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PRICE MIX
Premium
Pricing
Value For Money Pricing
Cheap Value
Pricing
APEX Fares
Low-Cost
Pricing
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Online 24-hour reservation Systems.
Consolidation.
Tour Operator/ Travel Agent.
Affiliated with companies.
PLACE MIX
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PROMOTION MIX
Advertising
Publicity
Sales promotion
Word of mouth
Airlines Advertisement Needs to Keep in Mind the Image of Country, The Scenic Beauty, Tourist Attractions, Rich Cultural Heritages or Which Would Attract Number of Tourists.
Advertisi
ng
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PROMOTION MIX
Advertising
Publicity
Sales promotion
Word of mouth
The PRO, Receptionist, Travel Agents, Media People Are Very Important People in Publicizing The Business.
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PROMOTION MIX
Advertising
Publicity
Sales promotion
Word of mouth
The Travel Agents, Tour Operators, Frontline Staffs Contribute a Lot to The Promotion of Airlines Business.
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PROMOTION MIX
Advertising
Publicity
Sales promotion
Word of mouth ‘Customer Loyalty Ladder’ .
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Competence.
Reliability.
caring Attitude.
Responsiveness.
Initiative.
Problem Solving Ability.
Goodwill.
PEOPLE MIX
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Reservation.
Flight Information.
Facilities at The Airport.
Baggage Handling.
Meal Service.
Flight Entertainment.
Deliver Quality Service.
PROCESS MIX
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On the ground:
Booking offices or ticket counters.
Paperwork.
Brand Logo.
Tickets.
PHYSICAL EVIDENCE
In-flight:
•Aircraft.•Seating Configuration.
•Good Inner-exteriors.
•Cleanliness.
•Uniforms.
•Ambience.
•Baggage.
•Labels or Tag.
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COMPANIES BACKGROUND
AIR INDIA THE OLDEST AND LARGEST AIRLINE OF INDIA…. WAS FOUNDED IN THE YEAR 1932 BY TATA SONS LTD.AND IN 1953 GOVERNMENT OWNED IT AND NAMED AIR INDIA.
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PRODUCT/SERVICE
CABIN SERVICE. CATERING SERVICE RAMP SERVICE. OTHER SERVICE.
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PLACE2 HUBS IN INDIRA GANDHI INTERNATIONAL AIRPORT ANDCHATRAPATI SHIVAJI TERMINUS.1 IN DUBAI INTERNATIONAL AIRPORT.• 150 DESTINATIONS..
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PRICE•SHORT/LONG DISTANCES.•NUMBER OF HALTS.•CATEGORY/CLASSES.• APEX FARES
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PROMOTION
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