airlines industry

7/18/2019 Airlines Industry

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Oracle Solutions

for Airline Industry




Airlines: Part of Travel & Transportation

Air Road Water Rail / Land

• Airlines

• Airports

• Air Cr!o

• Rilro"s

• Pssen!er Ril#$s

• Li!%t Ril &'n"er!ro(n"

• Pipelines

• )%ips

• )eports

• )%ip$r"s

• Cr(ise Lines

• Deli*er$Tr(+,s

• Co(riers

• -(ses

• Postl )*+.

• Cr Rentl

Tourism

• Tr*el A!en+ies

• otels




Imperatives for Airline

Customer Loyalty

o# "o I "i//erentite $o//erin!s to +(stoers

o# +n I ipro*e +(stoerser*i+e responsi*eness

Aircraft Reliabilityo# +n I in+rese intenn+e

pro"(+ti*it$ n" "e+rese ir+r/tt(rn ro(n" tie

o# "o I eet re!(ltor$!(i"elines /or +on/i!(rtion !tn" sset tr+eilit$

Decreasin !arins

o# "o I streline opertionsn" re"(+e opertin! +osts

o# "o I ens(re /inn+ilreportin! ++(r+$ n"e//e+ti*e !lol trinin!

Increased Securityo# "o I ipro*e pssen!er &

eplo$ee s+reenin! n" s/et$o# +n I ipro*e *isiilit$ to

reltie opertionl n"/inn+il in/ortion

Opertors-(il"ers)er*i+e

Pro*i"ersC(stoers




Airlines: "ey Process Areas

!ar#etin& Sales

$inancial& %R !mt

Aircraft!aintenance

AirlineOperations

ro' and Sustain Customer Loyalty

Optimi(e Aircraft )tili(ation

Streamline Airline Operations

Improve $inancial and Personnel !anaement

Leverae Information Tec*noloy Outsourcin




Airlines: "ey Process Areas & Solutions

!ar#etin& Sales

CustomerData

!anaement

Customer data

accumulates with

time and experience

Campain!anaement

Improve Predictive

Capabilities by

analyzin Customer

Past !ehavior

!ulti C*annelSales &

Service

Transactions across

multiple channels"

#n$assisted and

Aent Assisted

interactions





Aircraft

!aintenance

C!ROSpares Plannin &

!anaement


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Airline

Operations

Optimi(e +,uipments & $acilities )tili(ation

• %rive &aintenance !est Practices

• '((ectively Plan (or Personnel) '*uipment) and Parts

• Provide +el($+ervice Access to Wor, Re*uests - +tatus

-or# OrdersC(rrent #or, se"

on /il(resPre*enti*e intenn+e

Asset Sc*edulesFore+ste" (s!ePlnne" e*ents

+nineerin Specs Asset & /+ilit$ +p+it$

nee"e" to eet "en" !aterial PlanninRe+ei*in! & in*entor$

P(r+%se re8 & PO

Resource PlanninTools n" e8(ipentPersonnel9 s,ills -or# +.ecution

Wor, res(lts n" tieentr$Meter re"in!s

!aintenanceSc*edules

Asset 'tili:tion )trte!$


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$inance & %R

!anaement

Support Complete $acility & !aintenance Lifecycle


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Operational C*allenes

=

=

=

=

=

Oracle/s Solutionro' and SustainCustomer Loyalty

Optimi(e Aircraft )tili(ation

StreamlineAirline Operations

Improve $inancial andPersonnel !anaement

Leverae InformationTec*noloy Outsourcin

Mr,etin! > )les9 )er*i+e9C(stoer Dt Mn!eent

Cople? MRO9In*entor$ Mn!eent

Pro+(reent9 Mintenn+eMn!eent9 Lo!isti+s

Finn+ils9 (n Reso(r+es

On Den"

via.

via.

via.

via.

via.

De+linin! +(stoer lo$lt$

Di//erentitin! in +oo"it$ r,et@e.!. ser*i+es

De+linin! +(stoer lo$lt$

Di//erentitin! in +oo"it$ r,et@e.!. ser*i+es

i!% +osts to intin ITin/rstr(+t(re

Cople? (siness pps (p!r"esn" inte!rtion

i!% +osts to intin ITin/rstr(+t(re

Cople? (siness pps (p!r"esn" inte!rtion

Poor *isiilit$ into p(r+%sin! spen"

In"e8(te %n"lin! o/ "n!ero(s!oo"s

Poor *isiilit$ into p(r+%sin! spen"

In"e8(te %n"lin! o/ "n!ero(s!oo"s

i!% +osts /or ir+r/ton!ro(n"

i!%l$ "istri(te" spresin*entories n" oile ssets

i!% +osts /or ir+r/ton!ro(n"

i!%l$ "istri(te" spresin*entories n" oile ssets

Ltent9 in++(rte /inn+il "t

Cople? s,ills n!eent #it%%i!% trinin! +osts

Ltent9 in++(rte /inn+il "t

Cople? s,ills n!eent #it%%i!% trinin! +osts

Summary: Operational C*allenes and Solution


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Oracle Solutions for Airlines

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