Margaret Brown Director of Facilities Garden Grove Unified School District The 5 Ws Who What When Where Why Who What When Where WHY Communicate? Makes the Board Happy (election time) Makes the Super and PIO Happy Keeps Everyone Informed Listen to their concerns Truthful answers Manage expectations WHO do we communicate with? Employees / Schools Parents/Students Cities Garden Grove, Westminster, Santa Ana, Stanton Community Neighbors, Organizations Press (want doom & gloom stories) WHAT do we communicate? Scope of the work Project/Program Successes (pictures) Lessons Learned (issues that we are fixing) Fiscal Responsibility (budgets, soft costs) Best Value (materials & equipment) Chevy (reliable, value) Schedule on time, late, be honest, earn trust WHAT do we communicate? Other Good Works Water Wise Hotline Drought Tolerant Landscaping Grants from the State DROPS ZNE Energy Efficiency Projects WHEN do we communicate? Sites 6 months b/4 Modernization Principal/Staff (scope & schedule) Teachers/Staff (how to pack, what to toss) Lots of Hand Holding Start of Modernization Weekly with Principal (construction meetings) When there are issues (delays, changes in phasing, problems) WHEN do we communicate? Board of Education Quarterly Meetings Study Session Back to School, Winter Break, Spring Break, Start of Summer Special Study Session Add voiceover to PowerPoints for Board use at Community Meetings, Sites, anywhere WHERE do we communicate? BOC Website (voiceover PowerPoints) District Newsletter (we write it first) School Newsletters (we write those too ahhhh!) Be specific, Lots of Pictures, Explain Challenges like entire campus closed all summer In Person (school sites, complaining neighbors) Electronic Marquees (we provide programed messages so sites just have to upload) Billboards - Banners WHERE do we communicate? Board of Education Quarterly Meetings Back to School, Winter Break, Spring Break, Start of Summer Special Study Session Add voiceover to PowerPoints for Board use at Community Meetings, Sites, anywhere WHERE do You communicate? Time to share what your District is doing so we can copy your good works Thank You Contact Info: Margie Brown