march 2011 department of children & families march 2011
TRANSCRIPT
March 2011Department of Children & Families March 2011
March 2011Department of Children & Families
Our Responsibility
• Effective Communication• HHS Agreement• Assistive Listening Device (ALD)
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March 2011Department of Children & Families
In This Training…
• Basic Facts• Tips• Instruction
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March 2011Department of Children & Families
Effective Communication
• Auxiliary Aid Plan• Ask• Customer/Companion Communication
Assessment and Auxiliary Aid/Service Record form
• Single Point-of-Contact• Critical Partner for ALD or Service
To best serve our customers and their companions who are deaf and hard-of-hearing , it is important
that we all understand their needs4
March 2011Department of Children & Families
Basic Facts
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March 2011Department of Children & Families
Basic Facts
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March 2011Department of Children & Families
Basic Facts
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March 2011Department of Children & Families
TIPS: Recognition
• Visible hearing aid • Strain to hear • Squinting or looking intensely at your face• Leaning in when you speak• Cocking their head to one side • Cupping their palm around their ear • Ask to repeat• Not responding to questions appropriately
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March 2011Department of Children & Families
TIPS: Misconceptions
• Hearing aids restore hearing• People will tell you if they can’t
hear you• Speech-reading replaces the
need for an interpreter or other accommodation
Respect allows you to move beyond stereotypes and deal with the
person’s need for communication
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March 2011Department of Children & Families
TIPS: Levels of Hearing Loss
• People don’t necessarily lose hearing in all pitches equally
• High or low tones• Background noise
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March 2011Department of Children & Families
TIPS: Communication
• Sensitivity• Courtesy• Common sense• Shared responsibility• Respectfully ask
Do whatever works in your situation to help both of you
communicate more effectively
-Modified from "Deaf & Hearing People: Working Together," National Technical Institute for the Deaf Center, Center on Employment
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March 2011Department of Children & Families
TIPS: Show You Care…
• Ask the person how to get his or her attention (tap on shoulder, waving)
• Get the person's attention before you speak• Avoid noisy background situations• Be sure that your face can be clearly seen• No objects in your mouth (gum, cigarettes,
or food)• Speak clearly and at a moderate pace
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-Modified from "Deaf & Hearing People: Working Together," National Technical Institute for the Deaf Center, Center on Employment
March 2011Department of Children & Families
• Light sources (windows and artificial lighting) should be on your face and not behind your head
• Use facial expressions and gestures• Let your listener know if and when the topic
changes• Rephrase don’t repeat
TIPS: Show You Care…
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-Modified from "Deaf & Hearing People: Working Together," National Technical Institute for the Deaf Center, Center on Employment
March 2011Department of Children & Families
TIPS: Show You Care…
• Don't shout• Talk to not about• Ask for suggestions to improve
communication• Encourage questions for clarification• Be patient, positive, and relaxed
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-Modified from "Deaf & Hearing People: Working Together," National Technical Institute for the Deaf Center, Center on Employment
March 2011Department of Children & Families
• Indoors away from distracting noises• Meeting room at the end of hallway or less
“traffic”• Turn off distractions that you can control• Close the door• Empty rooms with hard walls • Person with a hearing loss should sit with
their back against the wall - helps reduce interference
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TIPS: Reducing Background Noise
March 2011Department of Children & Families
Group Situations and Meetings
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March 2011Department of Children & Families
What is an Assistive Listening Device (ALD)?• Use with or without hearing aids • Can improve hearing in the presence of
background noise, listening on the phone or to television and improve hearing at a distance
• Less stress and fatigue • Improved hearing
Any type of amplification device that can communicate
more effectively
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March 2011Department of Children & Families
Department ALDs
Motiva Personal FM Listening Device
Pocketalker
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March 2011Department of Children & Families
Instructions: Pocketalker
• Best for one-to-one• Ear buds or headphones• Amplify sound 10 feet or less• Check and demonstrate• Test for improvement• Return for next use
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March 2011Department of Children & Families
Instructions: Motiva Personal FM Listening System• Large groups/meetings• Amplifies sound• Transmitter, microphone,
receivers, ear buds/headphone • 10 feet or more• Works properly• Test for improvement• Return for next use
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March 2011Department of Children & Families
Additional Resources
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DCF Internet: www.dcf.state.fl.us
March 2011Department of Children & Families
Summary
• Auxiliary Aids Plan• Single Point-of-Contact• ALDs• Effective Communication• Sensitivity, Courtesy and Common Sense• How and when to use ALDs
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March 2011Department of Children & Families
Congratulations! You have completed the DCF “Use of Assistive
Listening Devices” training.
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