managing crisis through planning
TRANSCRIPT
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Disaster Preparedness
Managing Crisis Through Planning
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Iwatsu Overview
• Iwatsu Electric 75 years making communications systems
• Iwatsu Voice Networks local application software development
• Enterprise Communications Server (ECS) 1024 port CPE
• QuadFusion Technology SIP,H.323.,TDM,VOIP
• 250 North American dealers
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
• A 2006 AMR Research study showed that only 32% of businesses have a disaster preparedness plan in place.
• According to a Harris Interactive survey in 2004, 54% of executives from Fortune 1000 companies admitted to having a technology disruption because they weren’t adequately prepared.
• KPMG Risk Advisory Services and Continuity Insights Magazine conducted a 2005 survey that reported 43% of businesses damaged in a disaster close for good.
• In an AT&T survey in 2006 only 3 of 5 companies that have a disaster plan have tested it in the last 12 months.
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Crisis versus Disaster
• Crisis – A crucial or decisive point or situation; a turning point.
– Loose your T1/PRI/Power– Hackers– Server/Equipment failure
• Disaster - An occurrence causing widespread destruction and distress; a catastrophe– Flood– Terrorism – Pandemic
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Hackers and Equipment Failure
• More likely that risk will come from someone INSIDE your company!
– Internal controls, policies and procedures– Firewall – Anti-Virus/Anti-Spyware software– Backup data
• Fault Tolerant servers• Power Failure back-up• Redundant mission critical components
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
But What About Catastrophic Loss
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Disaster Recovery
• Disaster Plan– Where will you go?– How will you communicate?– How will your customers communicate with you– How will your vendors communicate with you– Who will answer your phones?
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Backup Alternate Location
Location 1 CPE Backup Location
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Hosted Services
• Iwatsu partners with Aizan for application based hosted services
• Reverse 911 / Mass notification
• IVR• Hosted 800• Automated Voice
Attendant ( overflow and backup)
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Safeguarding Assets
• Defining Assets– Data Equipment– Voice Equipment
–People
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Rita Evacuation
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
USA – Case Study
• Employees call in to IVR report whereabouts
• Use ID number to get job specific information
• Outbound calling contacts all 10000 employees in under 5 minutes
Employee Emergency Accountability Response System
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
•USA Requirements
• Communications to be effective, must be continuous, predictable and 360°
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
Testing the Plan
• A well designed plan has declining value if not exercised and tested as valid.
– Must be exercised frequently to ensure contact points are current
• Staff churn – vacations – role changes – illness
– Must be familiar to minimize “in-incident” training
– Must consider “event stress” • Family vs. Employer responsibilities –
nice to know the truth …– Decision protocols must reflect the urgency of the event
• Will they work?• Are there secondary communications required for
Share/Stakeholders?
www.itexpo.com
January 22-26, 2007• Ft Lauderdale Convention Center, Ft. Lauderdale, Florida
• Plan for crisis and disaster• It’s better to be prepared and not
need it, than to need it and not be prepared.
• We want you to be part of the 50% that recovers!
• Visit Iwatsu Booth 812