managed change academy€¦ · building the managed change™ plan workshop change readiness and...

Managed Change™

Academy

LAMARSH.COM

332 S MICHIGAN AVE, 9TH FLOOR | CHICAGO, ILLINOIS 60604 USA

P. 312.464.1349 | F. 413.751.3704

M A N A G E D C H A N G E ™ A C A D E M Y

LAMARSH.COM | P. 312.464.1349 | E. [email protected] | 332 S MICHIGAN AVE, 9TH FLOOR CHICAGO, IL 60604

2017 Academy Overview and Calendar

TheManagedChange™Academyisacomprehensive

portfolioofchangemanagementlearning,development,

andtrainingsolutionsforindividualsandprojectteams

interestedinlearningmoreaboutchangemanagementor

earningcertificationinManagedChange™AND

organizationswishingtodevelopchangemanagement

capability.Academyofferingsarebasedonfortyyearsof

successfulapplicationoftheManagedChange™

Methodologyinthousandsoforganizationsaroundthe

globe.Offeringshavebeenproventodelivertheskill,

knowledge,andapplicationexperiencenecessaryto

preparechangemanagementpractitionerstoeffectively

meetthedemandsoftheirchangingorganizations.

KEY FEATURES

• Avarietyoflearningoptionsincludingpublic

openenrollmenteventsandon-siteprivate

programs

• Facilitatorsarehighlyskilledchange

managementconsultants&practitionerswith

realorganizationalexperience

• Everylearninganddevelopmentprogram

strategicallyworkstobuildchangemanagement

capabilityinindividualsandorganizations

E V E N T S D A T E S L O C A T I O N

ManagedChange™

AgentCertification

December5-6,2017 Miami,FL

February6-7,2018 SanFrancisco,CA

April23-24,2018 Washington,D.C.

June5-6,2018 Chicago,IL

September24-25,2018 Washington,D.C.

December11-12,2018 Miami,FL

MasterofManaged

Change®Certification

April25-27,2018 Washington,D.C.

September26-28,2018 Washington,D.C.

TO REGISTER,toreceivemoreinformationaboutthesesessions,

ortoexploreopenenrollmentopportunitiesoutsideofNorthAmericacall312.464.1349

[email protected]



Table of Contents & Framework

OVERVIEWANDCALENDAR

FORINDIVIDUALS

ManagedChange™Agent

Certification

MasterofManagedChange®AdvancedCertification

FORORGANIZATIONS

ManagedChange™Workshop

ManagedChange™AgentCertification

MasterofManagedChange®

AdvancedCertification

EmployeesasPartnersinChange

LeaderasSponsorofChange

BuildingtheManagedChange™PlanWorkshop

ChangeReadinessandRiskAssessment

CreatingaChangeCapableOrganization



Developing Individual Change Management Competency

Successfulchangeimplementationrequiresthatindividualsandprojectteamshavetheskillsand

abilitiesneededtoeffectivelyapplytheManagedChange™Methodology.

LaMarshGlobal’spyramidofManagedChange™learningprogramsaddresstheuniqueandcomplexresponsibilitiesof

ChangeAgents.OurManagedChange™IndividualCompetencyTriangleiscomprisedofaseriesoflearningofferings

thatprovidethebasicsofManagedChange™thentakeChangeAgentsbeyondfoundationallearning,advancingthem

intheirrolesfromPractitionertoevenhigherCoachandExpertcertifications.EarningaLaMarshGlobalManaged

Change™Agentand/orMasterofManagedChange®AdvancedCertification(s)isanhonoredrecognitionfor

individualswhohavemetcompetencyrequirementsandhavebecomequalifiedtoleadchangeimplementations.

Individualpractitionersandprojectteamscanpursuelearninginavarietyofways.

ALaMarshGlobalCertificationiscenteredonthreekeyrequirements:

1. Education:Participationinaworkshop

2. Experience:Demonstrationoftheabilitytoapplythemethodologyandtools

3. Examination:Completionofasimulation,casestudies,andanexamwithminimumscoresof85%



Managed ChangeTM Agent Certification

PARTICIPANTSChangeAgentsresponsiblefordevelopingandapplyingarobustchange

managementplanand/orprojectteam

memberswhorecognizethevalueof

incorporatingchangemanagementinto

projectplans

PREREQUISITESAninterestindevelopingchangemanagementcompetency

PRICINGPublictraining:$2650

Clientgrouppricingavailable

PROGRAMLOGISTICS

Location:SeeLaMarsh.comforthenextpublic

trainingopportunitiesandlocations

Customorganizationaltrainingprogramsare

available

Materials:ManagedChange™AgentGuide,

digitalManagedChange™tools,ChangeBetter

byJeanenneLaMarsh

Developandimplementchangemanagementstrategiesandplans

TheManagedChange™AgentCertification

Programisdesignedtoprovideemergingchange

managementpractitionerstheopportunityto

learntheManagedChange™Methodologyand

toapplytheconceptsandtoolstorealchanges

happeningintheirorganizations.Certification

hasthreekeyrequirements:

1)Education–Candidatesparticipateinatwo-

dayfacilitatedworkshop,learningandpracticing

theManagedChange™Methodologywith

relatedprocessesandtools.

2)Experience–PartneringwithaLaMarsh

Globalcoach,candidateswillworkvirtuallyto

developandimplementChangePlansthat

demonstratetheirabilitytoapplytheManaged

Change™Methodologytorealchanges

happeningintheirorganizations.

3)Examination–Participantsre-convene

virtuallyaftersuccessfulimplementationoftheir

ChangePlanstoconfirmcompetencythrough

testingandsimulations.

CertificationObjectives• DevelopaworkingknowledgeoftheManaged

Change™Methodology

• Identifythepotentialorganizationaland

individualresistancethatwillimpactthesuccess

ofachange

• Design,build,&implementaninitialchange

managementstrategyandprojectplan

• Definetheimpactoforganizationalcultureand

historyonsuccessfulimplementations

• Discoverwaystoassessandenhancetheskills

ofpeoplechargedwithmakingchangeshappen,

suchasleaderswhoserveasSponsors

• DesignCommunication,Learning,

Reinforcement,andSponsorDevelopment

actionplansthataddressstakeholderresistance

andappropriatelymodifybehavior

• Developabasicplantomonitorprojectresults

tomakesurethatdesiredbusinessoutcomes

aresatisfied

• Demonstratetheabilitytoeffectivelyapplythe

ManagedChange™Methodology

Education

D A Y O N E

AnOverviewoftheChangeProcess

• ChangeManagementStrategy

• Sourcesofresistance

• ManagedChange™defined

• Impactofcultureandhistory


• Internalandexternalchangedrivers

• Scopeandscaleofchange

• ProjectPlanformanagingchange

• ChangePlandesignandimplementation

TheStagesofChange

• Current-Delta-DesiredStates

• Risk/rewardanalysis

• Profileofawell-managedchange

ManagingtheTransition

• Changeapproaches

• Impactofmultiplechanges

• DeltaDipperformance

• ChangeHeadquarters

• Changereadiness

• Documentingandmitigatingresistance

D A Y T W O

KeyStakeholders:Sponsors,ChangeAgents

andTargets

• Keyrolesandresponsibilities

• Assessinganddevelopingkeyroles

• Stakeholderacceptancestrategy

Learning,Communication,Reinforcement,

&SponsorDevelopment

• Educationandtrainingforstakeholders

• CommunicationplansforCurrent,Delta,and

DesiredStates

• Rewardandreinforcementstrategies

• Effectivelearningplansforcompetency

development

ChangePlanImplementation

• Resistancemitigation

• Challengesofplanimplementation

• IntegrationwithProjectManagement

SustainingPerformance

• Exitstrategy

• Transitionperformanceresponsibility

• Monitoringandsustainmentstrategies

ExperienceManagedChange™Application

• ALaMarshGlobalcoachisassignedtothe

candidate

• Candidatespartnerwithcoachestoapplythe

methodologytorealchanges

• Candidatesprepareandsubmitdocumentation

toshowcaseimpactandapplicationabilities

ExaminationSimulation,CaseStudies,andExamination



Master of ManagedÒ Change

Advanced Certification

NEWLYREVISEDWORKSHOPThecontent,activitiesandsimulationspresentedin

thisworkshoparemodelagnosticandnot

dependentonyourknowledgeoftheManaged

Change™Methodology.

Practitionerswhohaveparticipatedinanearlier

versionoftheMasterofManagedChange®

Programcanearnanadditionaladvanced

certification.Thecurriculum,coursecontent,

toolsandsimulationsareallnew!

PARTICIPANTS ChangeAgentsresponsibleforimplementationsofmajorchangeprojects

whoareHumanResourceprofessionals,OD

professionals,ITprofessionals,finance&

internalauditprofessionals,ProjectManagers,

riskmanagers,internalchangemanagement

consultants,BlackBeltsand/orMasterBlack

Belts

PREREQUISITES Thecandidate

musthave…

• SuccessfullycompletedtheManaged

Change™Workshoporanotherapproved

foundationalchangemanagement

workshop

• Sixmonths’experienceapplyingchange

managementtoatleastonechangeproject

PRICINGPublictraining:$3450

Clientgrouppricingavailable

PROGRAMLOGISTICS

Length:3days

Location:SeeLaMarsh.comforthenextpublic

trainingopportunitiesandlocations

Customorganizationaltrainingprogramsare

available

Materials:MasterofManagedChange®Guide,

digitalManagedChange™tools,anda

CertificationProjectWorkbook

CoachChangeAgentsandleadchangeprojects

TheMasterofManagedChange®CertificationProgram

isanadvancedlearningprogramdesignedfor

individualswhoseekadeeperunderstandingofchange

managementmethodologyandwhoserolewillbeto

serveasachangemanagementcoach,leadChange

AgentorSponsorand/orsomeoneresponsiblefor

buildingorganizationalchangecapability.

Certificationisgrantedaftercompletionofathree-day

facilitatedworkshop,completionofanexamination

testingthecandidates’abilitytoapplyadvanced

changemanagementconceptsandtools,AND

submissionofaMasterProjectWorkbook

demonstratingthecandidate’sabilitytoleadandcoach

ChangeAgentsandSponsors.

TheMasterProjectWorkbookrequirementiswaived

forparticipantswhohavepreviouslyearneda

ManagedChange™AgentCertificationoranother

approvedfoundationalcertification.

CertificationObjectives• Understandhowandwhentoapplyadvanced

changemanagementprocessesandtoolsto

successfullyimplementchangeandsupportthe

Sponsorswholeadchange.

• Demonstratetheabilitytocustomizemultiple

changemanagementmethodologies,philosophies

andtoolstomeettheuniqueneedsofaspecific

changeproject.

• Coachothersintheapplicationofchange

managementmethodology.

• Identifymethodstocollectandanalyzeresistance

dataasthefoundationforpredicting,measuring

andmonitoringthesuccessofachangeproject.

• Assesspersonalconsultingcompetencies,explore

thepotentialimpactoftheskilllevelandcreatea

personaldevelopmentplan.

• Triage,scope,prioritizeandresourcechange

projectsefficientlyandeffectively.

• Designandimplementastrategyandplanto

establishorganizationalchangemanagement

capability.

Experience• CandidatespartnerwithaLaMarshGlobalcoach

toapplythemethodologytorealchanges



CertificationOutline

D A Y O N E

ChangeManagementMethodology

• In-depthreviewofdifferentchangemanagement

methodologiesandphilosophies

• 101ChangeManagementApplicationQuestions

• Validatecandidate’scomprehensionofchange

managementmethodologyandtoolapplication

ChangeManagementStrategySimulation

• Scopeandtriageachangeproject

• Scaleandcustomizethemethodologyandtools

• DevelopaChangeStrategydocument

DevelopOrganizationalChangeManagement

Capability(OCMC)

• Profileachangecapableorganization

• ExploreChangeMaturityModels

• StrategiesforestablishingCentersofExcellence

andCommunitiesofPractice

• Assessyourorganization’schangemanagement

capabilityand/orreadiness

DAYTWO

ChangeManagementApplicationPractice

• Solvingchangechallengessimulation

OrganizationalReadinessforChangeSimulation

• Profileachangereadyorganization

• Datacollection,analysisandreporting

• Customizingreadinessassessmenttools

D A Y T H R E E

DesigntheChangeCapabilityStrategyandPlan

• DefinetheDesiredState,createinfrastructure

andgovernance

• Buildcompetency,coachandconsult,establish

capacity

• Assessanddevelopindividualconsulting

competency

• Manage,nurtureandsustaintheestablished

changemanagementcapability


Building Organizational

Change Management Capability

TheManagedChange™Academyoffersorganizationalchangemanagementlearningprograms

designedtodevelopthebroaderanddeepercompetenciesrequiredtobuild,manageand

sustainchangecapableorganizations.

Theabilityfororganizationstosuccessfullymanagechangeisacompetitiveadvantageandamarketdifferentiator.

OrganizationsthatdecidetoleverageManagedChange™certificationsearnedbychangepractitioners,coachesand

expertsasafoundationforbuildingchangemanagementcapabilitywillbemoresuccessfulinmeetingbusiness

goalsandobjectives.

SuccessfulorganizationsmovethrougheachcompetencylevelfromPractitionertoCoachtoExpert.Thefoundation

ofbuildingchangecapabilityisadoptingtheManagedChange™MethodologyandleveraginganEnterpriseLicense

thatauthorizescompaniestofullyintegrateManagedChange™intobusinessstrategiesandprocesses.Emerging

changecapableorganizationsmustalsorecognizeandaccommodatetheneedforindividualandteamcompetency

developmentaswellasexpertcoaching,consulting,andassessmentsupport.

Because,theneedforleaderstobuildcompetencyasSponsorsandtheneedforemployeestotakegreaterownership

overchangesareintegraltoachangecapableorganization,LaMarshGlobaloffersthoseorganizationscommittedto

buildingrealcapabilityafullrangeoflearningprogramsaswellaschangemanagementconsultingsupport.

TolearnmoreaboutLaMarshGlobal’sorganizationalchangemanagementlearningprogramsandother

organizationalchangemanagementtrainingopportunities,contactLaMarshGlobalat(312)464-1349or

[email protected].



Managed ChangeTM Workshop





projectplans


PRICINGContactusformoreinformation

aboutscheduling,pricingandotherdetails

PROGRAMLOGISTICS

Location:On-siteclientlocations



byJeanenneLaMarsh


TheManagedChange™Workshopisdesignedto

provideemergingchangemanagementpractitioners

theopportunitytolearntheManagedChange™

Methodologyandtoapplytheconceptsandtoolsto

changeshappeningintheirorganizations.

ProgramObjectives• DevelopaworkingknowledgeoftheManaged


• Learntoidentifythepotentialorganizational

andindividualresistancethatwillimpactthe

successofachange












• Developplanstomonitorprojectresultsto

makesurethatdesiredbusinessoutcomesare

satisfied

ProgramOutline

D A Y O N E


• Changemanagementandstrategy



• Theimpactofcultureandhistory

ManagedChange™Model





TheStagesofChange









• Changereadiness


D A Y T W O

KeyStakeholders:Sponsors,

ChangeAgentsandTargets





&SponsorDevelopment

• Educationandtrainingforkeystakeholders


DesiredStates



development






• Exitstrategy





Managed ChangeTM Agent Certification





projectplans




PROGRAMLOGISTICS


SeeLaMarsh.comforthenextpublictraining

opportunitiesandlocations



byJeanenneLaMarsh


TheManagedChange™AgentCertification

Programisdesignedtoprovideemergingchange

managementpractitionerstheopportunityto

learntheManagedChange™Methodologyand

toapplytheconceptsandtoolstorealchanges

happeningintheirorganizations.Certification

hasthreekeyrequirements:

1)Education–Candidatesparticipateinatwo-

dayfacilitatedworkshop,learningandpracticing

theManagedChange™Methodologywith

relatedprocessesandtools.

2)Experience–PartneringwithaLaMarsh

Globalcoach,candidateswillworkvirtuallyto

developandimplementChangePlansthat

demonstratetheirabilitytoapplytheManaged

Change™Methodologytorealchanges

happeningintheirorganizations.

3)Examination–Participantsre-convene

virtuallyaftersuccessfulimplementationoftheir

ChangePlanstoconfirmcompetencythrough

testingandsimulations.

CertificationObjectives• DevelopaworkingknowledgeoftheManaged


• Identifythepotentialorganizationaland

individualresistancethatwillimpactthesuccess

ofachange












• Developabasicplantomonitorprojectresults

tomakesurethatdesiredbusinessoutcomes

aresatisfied

• Demonstratetheabilitytoeffectivelyapplythe


Education

D A Y O N E


• ChangeManagementStrategy



• Impactofcultureandhistory






TheStagesofChange









• Changereadiness


D A Y T W O

KeyStakeholders:Sponsors,ChangeAgents

andTargets





&SponsorDevelopment



DesiredStates



development






• Exitstrategy



ExperienceManagedChange™Application

• ALaMarshGlobalcoachisassignedtothe

candidate

• Candidatespartnerwithcoachestoapplythe

methodologytorealchanges






Employees as Partners in Change

PARTICIPANTS Aninterestinunderstandingthechangeprocessandimprovingabilityto

personallymanagechange

PREREQUISITESCommitmenttodeveloping

changecapabilityandavailabilityofcoaching

supporttoemergingpractitioners



PROGRAMLOGISTICS


Materials:PartnerinChangeGuide,Change

Better:Survive-andThrive-DuringChangeand

WorkandThroughoutLifebyJeanenne

LaMarsh

Length:2to4hours

Transitionemployeesfrom‘Victims’toPartnersintheChangeProcess

TheEmployeesasPartnersinChangeProgram

introducesemployeesimpactedbychangetothe

fundamentalconceptsofchangemanagementby

focusingontheirroleinthechangeprocess.They

willgaininsightintotheirreactionstochangeand

howtodevelopapersonalapproachtochangethat

willreducestressandincreasetheprobabilityof

successfulorganizationalchange.

Theworkshopaddressestheemotionalissuesthat

canpreventemployeesfrombecomingpartnersin

thechange.Ithelpsthemtorealizethatthose

emotionsandtheresultingresistancetochange

arebothnaturalandnormal.Theworkshopalso

reinforcestheroleemployeesplay–andtherole

theirmanagementplays–indealingwiththe

emotions,aswellashowtobecomeproactivein

learningtolivewithconstantchangeasapartner,

notavictim.

ProgramObjectives• Gaininsightintotheemployees’personal

orientationtochangeandhowthatorientation

impactstheiroutlookandreactionwhenfaced

withchange

• Learnhowemotionstriggeredbychangeaffect

employeesandhowtheimpactoftheresulting

behaviorsaffectstheorganization

• Identifywaysinwhichemployeescanbuildcoping

skillstolearntolivemorecomfortablyinaworld

ofconstantchange

• Contractwithmanagementandworkin

partnershipwithintheirorganization

ProgramOutlineAnOverviewoftheChangeProcess

• Theparticipantsexperiencewithchange

• Intheirpersonallives

• Intheirworklives

• Whatcan/shouldtheyexpectfromtheorganization?

• Whatdotheyneedtodoforthemselves?

UnderstandingandAddressingEmployeeNeedsThruthe

ChangeProcess

• Whatreactionsdoeseachstageofchangecause?

• Whatdoemployeesneedateachstageofchange?

Sponsors,ChangeAgents

• Whatshouldemployeesexpectfromtheirleadership

duringchange?• WhatshouldtheyexpectfromtheChangeAgents?

TheEmployeeasTarget—asPartnerintheChange

• Whatiseachparticipant’sorientationtochange?

• Whatistheresultofthatorientation?

• Whatreactionsshouldbeexpectedwhenfacedwith

change?

• Whatcanemployeesdotodiminishthepainof

change?

BuildingaPartnership

• Identifythespecificissuesregardingcurrentchanges

• DialoguewithleadershipandtheChangeAgentsto

formacontract

• Requestactionsstepsandcommittoactionsteps



Leader as Sponsor of Change

PARTICIPANTS Executives,senior

management,leadershipteams,Sponsors

ofchange

PREREQUISITESCommitmentto

developingchangecapability



PROGRAMLOGISTICS


Materials:ALeader’sGuidetoManaged

Change™,customizedprogramcurricula,

ChangeBetter:Survive-andThrive-During

ChangeandWorkThroughoutLifeby

JeanenneLaMarsh

Length:4to6hours

Leadorganizationalchangeandsponsortheimplementation

Theprogramisbothachangemanagementlearning

andworkingsessiondesignedforindividualexecutives

andleadershipteamswhorecognizethevalueof

changemanagementandwanttomakeitacritical

businesstoolfortheirorganizations.Sponsorswill

experienceapplyingtheManagedChange™

Methodologytoincreasethesuccessrateoftheir

changes.Eachsessionistailoredtomeetthe

organization’suniquebusinessand/orindustryneeds.

ProgramObjectives• Determinethevalueofchangemanagement

andwhatitcouldmeanintheorganization

• Determinetheirroleandresponsibilitiesas

Sponsorswholeadchangeandthe

requirementsofChangeAgentstheyassignto

manageimplementation

• Developeffectivesponsorshiptechniquesfor

useintheirrolesasleadersofchange

• Buildacohesivedefinitionofthevision,or

DesiredState,fortheirkeychangeprojects

• LearnandapplyManagedChange™toolsto

reducepotentialrisksandincreasethe

probabilityofsuccessfulchange

ProgramOutlinePre-work:ALaMarshGlobalConsultantwill

conductasituationalorientationtogainan

understandingoftheorganization,thebusiness

vision/mission/goals,itsuniqueneedsandissues,

andanoverviewofthecurrentchangeinitiatives.

Basedonthisinput,theConsultantwillcustomize

theprogramtotheclientenvironmentandthe

desiredoutcomesforthesession.

ChangeManagementEffectivenessandValue

• Agreetoacommondefinitionofchange

management

• Exploretherequirementsforsuccessful

implementation

• Identifythesourcesofresistance

RoleofSponsor

• DefineskillsrequiredofleadersasSponsorsof

change

• Buildunderstandingofroleandresponsibilities

• IdentifyandmanageSponsorchallenges

• Exploredifferencesbetweentherolesof

SponsorandofChangeAgent

• Identifybestpractices

ManagedChange™—TheMethodology

• ApplytheManagedChange™Methodologyto

currentchanges

• Identifytheresistancetocurrentchangesand

thesourcesoftheresistance

• Discusshowresistanceisidentified,prevented,

reducedandeliminated

RiskMitigation

• Examinethepotentialrisksofpoorsponsorship

totheorganization

• Identifytheactionstepsrequiredtomitigate

resistance



Building the Change Management Plan Workshop

PARTICIPANTS Projectteamsandteam



projectplansandhavetheneedtoefficiently

andeffectivelydevelopaChangeManagement

Planforimmediateimplementation

PREREQUISITESCommitmentto

developingchangecapabilityandavailability

ofcoachingandconsultingsupporttoproject

teams



PROGRAMLOGISTICS


Materials:BuildingtheChangeManagement

PlanGuide,ChangeStyleIndicator,electronic

Toolkit,ChangeBetter:Survive-andThrive-

DuringChangeatWorkandThroughoutLife

byJeanenneLaMarsh

Length:Classroom-2to3days,LaMarsh

GlobalConsultantCoaching–30days

EngagetheprojectteamindevelopingaChangeManagementPlanforimmediateimplementation

TheBuildingtheChangeManagementPlan

Programisdesignedtoprovideprojectteamsthe

opportunitytolearntheManagedChange™

Methodologywhileapplyingtheconceptsand

toolstoachangeeffortcurrentlyhappeningin

theirorganization.TheLaMarshGlobalConsultant

facilitatingtheProgramwillconsultwiththe

projectteamintheclassroomastheybuilda

robustchangemanagementplanANDthroughthe

firstthirtydaysofPlanimplementation.

TheProgramwillalsofocusontheimportanceof

strongprojectgovernance,teamcompetencyin

ManagedChange™Methodologyandtheteam

dynamicsthatcanoccurwhenformallyintegrating

changemanagementintoprojectmanagement.

ProgramObjectives• DeveloparobustChangeManagementPlanfor

immediateimplementation

• Definethegovernancerequiredtosuccessfully

implementthechange

• Identify,analyzeanddevelopplanstomitigate

theorganizationalresistancethatwillimpactthe

successofthechange

• Assesstheskillandwillingnessofteammembers

responsibleformakingthechangehappenand

createaplantoaddressteamissuesand

individualteammemberchangecompetency

• Developchangemanagementsystemsthatwill

helppeopleovercometheirresistanceandmore

rapidlyacceptthechange

• DesignCommunication,Learning,Recognition/

ReinforcementandSponsorDevelopmentPlans

• Buildaplantomonitortheresultsoftheproject

tomakesurethatthechangesaresustained

ProgramOutline

DefinetheChangeProjectandTeam

• Profilethechange

• Impactofhistoryandculture

• Profiletheteam

• Definetheteamdynamics



• ManagedChange™Methodologyandtools

ManagedChange™ModelGovernance

• ChangeProjectCharterandcontracting

• Integratingchangemanagementandproject

management

• ChangeProjectGovernanceProfile

TheStagesofChange

• Current–Delta–DesiredStates

• Analyzestagesofchangeassourcesof

resistance







• Changereadiness

DocumentingandMitigatingStakeholder

Resistance:Sponsors,ChangeAgents

andTargets


• Keyroleskillandwillassessment

• Sponsordevelopment

• Strategiesforacceptance

ChangeSystems:Learning,Communication,



• Communicationplans

• Recognition,reinforcement,andSponsor

developmentstrategies

• Effectivelearningplans


• CreatingtheChangePlan

• Implementationstrategies,challengesand

opportunities

• Monitoringimplementation-Dashboards


SustaintheChange

• Exitstrategy

• Monitorandsustainmentstrategiesandtools

NextSteps–ManagedChange™PlanLaunchand

Implementation

• 30-60-90dayplan

• Briefingleadership

• LaMarshGlobalConsultantsupport

strategyandplan



Change Readiness and Risk Assessment

PARTICIPANTS ExperiencedChangeAgentsresponsibleforscopingandleadingchange

managementplanningandimplementationfor

largescaleprojectsandmonitoringand

reportingorganizationalreadinessandrisk

throughoutthelifecycleofthechange

PREREQUISITESLeadershipcommitmentto

developingachangecapableorganization



PROGRAMLOGISTICS


Materials:ChangeReadinessandRisk

AssessmentToolkitandcustomizedprogram

curricula

Length:Classroom–1to2days,LaMarsh

GlobalConsultantCoaching–2daysover6

months

Leveragedatatomanageorganizationalchangereadinessandrisk

Resistancedataidentification,collection,analysis

andactionareatthecoreoftheManaged

Change™Methodology.Thisprogrampresentsthe

strategiesandtechniquesthatarecriticalto

effectivelyandefficientlymanageresistancedata

andvalidateacceptancethroughthelifecycleof

thechange.LaMarshGlobalthoughtleaderswill

train,coachandconsultwithexperiencedchange

practitionerstodesign,developandimplement

changereadinessandriskassessments.The

programiscustomizedtoaddresstheimmediate

assessmentneedsoftheclientthroughapplication

oftheconceptsandtoolstoanexistingchange.

ProgramObjectives• Understandfoundationalchangemanagement

datacollectionstrategiesandtechniquesrelated

toassessingchangereadinessandrisk

• Evaluateandanalyzedataanddocument

conclusionsderivedfromthereviewofartifacts,

observations,surveysandfocusgroups

• Understandtheattributesofchangereadiness

andriskassessmentsandthealignmenttothe

sourcesofresistance

• Createastrategyandplanforassessingchange

readinessandrisk

• CoachChangeAgentsandSponsorsintheirroles

andresponsibilities

• Demonstratecompetencyinassessingchange

readinessandriskbyapplyingdatacollection,

analysisandreportingconceptsandtools

ProgramOutlinePre-work:ALaMarshGlobalConsultantwillmeetwith

theProjectSponsor,PrimaryChangeAgentandProject

TeamLeadertoevaluatethecurrentstatusofthe

change,identifypreferreddatacollectionandanalysis

toolsandpreferences,andreviewtheChangePlan.The

outcomesofthesediscussionswillbeincorporatedinto

aprogramtailoredtoaddresstheuniquedatacollection

andanalysisrequirementsspecifictochange.

Basics

• Datastrategies

• Techniquesandtools

• Quantitativevs.qualitativedata

• Misconceptionsandpitfalls

• Trendsandstatisticalsignificance

SourcesofResistance

• SourcesofResistance

• LeveragingtheInfoMatrix

StrategyandPlanDevelopment

• StrategyandPlanattributes

• Creatingthestrategyandplan

• Socializingthestrategyandplan

• Sponsorroleandresponsibilities

StrategyandPlanImplementation

• ChangeAgentroleandresponsibilities

• Sponsorroleandresponsibilities

• Definepopulations

• Collectandanalyzedata

• Documentresults

• Formulaterecommendations

ReportingObservations,Findingsand

Recommendations

• Deliverystrategiesandtechniques

• Creatingreportsandpresentations

• PreparingSponsors

• Deliveringoutcomes

• SimulationApplication

• DevelopDataCollection&AnalysisStrategy

• Designtheplanandcustomizetools

• Assesschangereadinessandrisk

• Analyzechangereadinessandriskdata

• Defineandpresentrecommendations

Post-session:TheLaMarshGlobalConsultantwill

coachtheindividualorteamoverthenextsixmonths

astheyimplementtheChangeManagementStrategy

andPlan.



Master of Managed Change®

Advanced Certification

NEWLYREVISEDWORKSHOPThecontent,activitiesandsimulationspresentedin

thisworkshoparemodelagnosticandnot

dependentonyourknowledgeoftheManaged

Change™Methodology.

Practitionerswhohaveparticipatedinanearlier

versionoftheMasterofManagedChange®

Programcanearnanadditionaladvanced

certification.Thecurriculum,coursecontent,

toolsandsimulationsareallnew!

PARTICIPANTS ChangeAgentsresponsibleforimplementationsofmajorchangeprojects

whoareHumanResourceprofessionals,OD

professionals,ITprofessionals,finance&

internalauditprofessionals,ProjectManagers,

riskmanagers,internalchangemanagement

consultants,BlackBeltsand/orMasterBlack

Belts

PREREQUISITES Thecandidate

musthave…

• SuccessfullycompletedtheManaged

Change™Workshoporanotherapproved

foundationalchangemanagement

workshop

• Sixmonths’experienceapplyingchange

managementtoatleastonechangeproject



PROGRAMLOGISTICS

Length:3days


SeeLaMarsh.comforthenexttraining

opportunitiesandlocationspublic

Materials:MasterofManagedChange®Guide,

digitalManagedChange™tools,anda

CertificationProjectWorkbook

CoachChangeAgentsandleadchangeprojects

TheMasterofManagedChange®CertificationProgram

isanadvancedlearningprogramdesignedfor

individualswhoseekadeeperunderstandingofchange

managementmethodologyandwhoserolewillbeto

serveasachangemanagementcoach,leadChange

AgentorSponsorand/orsomeoneresponsiblefor

buildingorganizationalchangecapability.

Certificationisgrantedaftercompletionofathree-day

facilitatedworkshop,completionofanexamination

testingthecandidates’abilitytoapplyadvanced

changemanagementconceptsandtools,AND

submissionofaMasterProjectWorkbook

demonstratingthecandidate’sabilitytoleadandcoach

ChangeAgentsandSponsors.

TheMasterProjectWorkbookrequirementiswaived

forparticipantswhohavepreviouslyearneda

ManagedChange™AgentCertificationoranother

approvedfoundationalcertification.

CertificationObjectives• Understandhowandwhentoapplyadvanced

changemanagementprocessesandtoolsto

successfullyimplementchangeandsupportthe

Sponsorswholeadchange.

• Demonstratetheabilitytocustomizemultiple

changemanagementmethodologies,philosophies

andtoolstomeettheuniqueneedsofaspecific

changeproject.

• Coachothersintheapplicationofchange

managementmethodology.

• Identifymethodstocollectandanalyzeresistance

dataasthefoundationforpredicting,measuring

andmonitoringthesuccessofachangeproject.

• Assesspersonalconsultingcompetencies,explore

thepotentialimpactoftheskilllevelandcreatea

personaldevelopmentplan.

• Triage,scope,prioritizeandresourcechange

projectsefficientlyandeffectively.

• Designandimplementastrategyandplanto

establishorganizationalchangemanagement

capability.

Experience• CandidatespartnerwithaLaMarshGlobalcoach

toapplythemethodologytorealchanges



CertificationOutline

D A Y O N E

ChangeManagementMethodology

• In-depthreviewofdifferentchangemanagement

methodologiesandphilosophies

• 101ChangeManagementApplicationQuestions

• Validatecandidate’scomprehensionofchange

managementmethodologyandtoolapplication

ChangeManagementStrategySimulation

• Scopeandtriageachangeproject

• Scaleandcustomizethemethodologyandtools

• DevelopaChangeStrategydocument

DevelopOrganizationalChangeManagement

Capability(OCMC)

• Profileachangecapableorganization

• ExploreChangeMaturityModels

• StrategiesforestablishingCentersofExcellence

andCommunitiesofPractice

• Assessyourorganization’schangemanagement

capabilityand/orreadiness

DAYTWO

ChangeManagementApplicationPractice

• Solvingchangechallengessimulation

OrganizationalReadinessforChangeSimulation

• Profileachangereadyorganization

• Datacollection,analysisandreporting

• Customizingreadinessassessmenttools

D A Y T H R E E

DesigntheChangeCapabilityStrategyandPlan

• DefinetheDesiredState,createinfrastructure

andgovernance

• Buildcompetency,coachandconsult,establish

capacity

• Assessanddevelopindividualconsulting

competency

• Manage,nurtureandsustaintheestablished

changemanagementcapability




Creating a Change Capable Organization

PARTICIPANTS ExperiencedChange™Agentsresponsibleforcreatingachange

capableorganization,scopingandleading

changemanagementplanningand

implementationforlargescaleprojectsand

monitoringandreportingorganizational

readinessandriskthroughoutthelifecycleof

thechange

PREREQUISITESLeadershipcommitmentto

developingachangecapableorganization



PROGRAMLOGISTICS

Location:On-siteClientlocations

Materials:Leader’sGuidetoCreatingaChange

CapableOrganization

Length:Classroom–1to2days,LaMarshGlobal

ConsultantCoaching–3daysover6months

EstablishManagedChange™capabilityacrosstheenterprise

Theprogramisthecornerstoneactivityin

creatinganorganizationthatiscapable,

competentandconfidenttoimplementand

sustainchangeregardlessofscopeorcomplexity.

LaMarshGlobalthoughtleaderswilltrain,coach

andconsultwithacoreteamofexperienced

changemanagementpractitionersandleadersto

developandimplementachangecapability

developmentstrategyandplanforthe

organization.Theprogramiscustomizedto

identifyandleveragetheuniquestrengthsand

needsofeachorganizationasitadopts,

integrates,andimplementstheManaged

Change™Methodologyintostandardbusiness

practicesandorganizationalstrategyexecution.

ProgramObjectives• Understandthevalueofestablishingachange

capableorganizationandwhatitcouldmeanto

employees,leaders,customersandothers

• Examinethechangecapabilitymaturitymodel,

assesstheorganization’scurrentlevelof

maturityandidentifytheactionstepsnecessary

toachievefullmaturity

• Determinethegovernanceincludingrolesand

responsibilitiesofSponsors,ChangeAgentsand

Targetsincreating,sustainingandevolvinga

changecapableorganization

• UnderstandtheroleandpurposeofaManaged

Change™CenterofExcellenceandCommunities

ofPracticeinestablishingandsustaininga


• Createthestrategyandplanforbuildinga


• Providetheexpertise,coachingandconsulting

supporttoprojectteammembersasthey

implementtheChangeManagementStrategy

andPlanforcreatingchangemanagement

organizationalcapability

ProgramOutlinePre-work:ALaMarshGlobalConsultantwillmeetwith

changemanagementandorganizationalleadersto

validatethegoalsandobjectivesforestablishing

changemanagementorganizationalcapabilityand

documenttheDesiredState.Theoverallbusiness

vision/mission/goalsandtheDesiredStateanalysiswill

beincorporatedintoaprogramtailoredtoaddressthe

uniqueclientsituationandrequirements.

ChangeCapableOrganizations

• Changecapableorganizationsdefined

• Valueandbusinesscase

• MaturityModel

• AlignmenttoMission/Vision/Goals

Governance

• Charterandstructure

• Sponsor,ChangeAgentandTargetrolesand

responsibilities

• Tools,tipsandtechniques

ManagedChange™CenterofExcellence

• Mythsandrealities

• Capabilityvs.competencyvs.capacity

• CommunitiesofPractice

• Stewardship

ImplementationandSustainment

• Sponsorship

• Resistanceidentificationandmitigation

• Communication,LearningandRewardsPlans

• Monitoringandreportingmaturity

Application

• Definetheorganization’sDesiredState

• Assessorganizationalmaturity

• Developastrategyandplan

Post-session:Incorporatingtheoutcomesofthe

CreatingaChangeCapableOrganizationProgram,the

LaMarshGlobalConsultantwillcoachteammembers

overthenextsixmonthsastheyimplementtheir

strategyandplan.


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