macines - designplus 108... · tigui conte (sephora me) claudine massin (euro rscg middle east)...
TRANSCRIPT
MAC inesThE ChAlhOUB GROUP QUARTERly REviEw October - December 2011 vol. 108
Another hectic year is nearly behind us; it has been marked significantly as the year of the Arab Spring which ushered along its wind of change and highlighted the determination of the Arab Youth.
It has also been a year that experienced the destabilization of the European currency, a reality that called for a return to financial orthodoxy and led to alternative growth fuelled by the emerging markets.
Our capacity to adapt to the fast and profoundly irregular and uncertain environment has been vital, and will continue to play a key role in our future course. This adaptability will permit us to maintain our ultimate aim and goal – indeed, it is the key to our success and sustainability in the long term.
Now more than ever, the strength of our Group is in its human capital – our Human Resources - to whom we are committed. We are wholeheartedly supporting the continuous learning, development and advancement of the team since a thriving organization is only as strong as its individual components.
2012 will be another year with many challenges which we will face and opportunities which we will seize. It will be a year during which we will enhance our service and commitment to excellence. We will draw on the strength of our organization’s pillars, our team, for further achievements and growth.
With best wishes in the holiday season and for the New Year,
Chers Tous,
Voici encore une autre année agitée qui s’achève; elle sera connue sous le nom de l’année du Printemps arabe, ouvrant une période de grands changements et de mise en avant de la détermination de la jeunesse arabe.
Ce fut également l’année de la déstabilisation de la monnaie européenne, contexte qui demande un retour à une orthodoxie financière et qui dirige les efforts vers une croissance alternative nourrie par les marchés émergents.
Notre capacité à nous adapter à un environnement incertain, instable et profondément irrégulier, a été vitale et continuera à jouer un rôle clé dans notre futur. C’est cette faculté d’adaptation qui nous permettra d’atteindre nos buts, car elle est certainement la clé de notre succès et de notre durabilité à long terme.
Maintenant plus que jamais, la force de notre Groupe réside dans son capital humain, nos ressources humaines, auprès desquelles nous nous engageons. Nous soutenons sans réserve l’apprentissage continu, le développement et l’avancement de nos équipes, car la force d’une société est exactement celle de chacun de ses composants.
2012 sera à nouveau une année de défis auxquels nous saurons faire face, et d’opportunités que nous saurons saisir. Ce sera l’année où nous développerons encore plus nos services et notre engagement d’excellence. Et c’est grâce à la puissance de nos équipes, les piliers de notre entreprise, que nous obtiendrons résultats et croissance.
Meilleurs vœux à tous pour une bonne nouvelle année.
Dear All,
MACEditorial
Editorial CommitteeAngelica d’Andlau
Maryse AwwadFlorence Gillet
Agency liaisonCharles Jonas
laura Sigurdsson
DesignerBenjamin D’cruz
CorrespondentsAbdullah al Sagha (Radwa)
Ahmed Nassar (Al Jamal)Amal Ragheb (MAC)
Celia Santos (Management)Aurelie Corfa (l’Occitane)
Flavia Altounian (Sogedimo)Celine Sandevoir (Allied Retail Beauty)
Tigui Conte (Sephora ME)Claudine Massin (Euro RSCG Middle East)
Dalal Moussly (PCD Emirates)Dounyazad Boukri (Allied Retail Fashion)
hajar Echtibi (Allied Retail Gifts)lama Andari (PCD Orient)
hussam Agha (Radwa)Josette Awwad (Christian Dior Couture)
lama haddad (CGR)laurence Chatagno (Chalhoub inc.)
Marouane Rihoum (Real FZE)Michela Simone (Fitra)Munaf Molvi (Radwa)
Myrna Abi Khalil (MCT FZE Group Retail)Mohamed Kadambot (Rasha)
Nina Tecson (Qatar luxury Company)Ophelie Bech (Puig ME)Patricia Khoury (Faces)
Preetha Premachandran (JADE)Raees Abdulkhader (Ashraf BGDC)
Raja haddad (lv)Rajalakshmi Rajan (SAJ)
Design and Production
Dubai Knowledge village
MAClinesThe Chalhoub Group Quarterly Review
E-mail: [email protected]. Box 261075 Dubai - UAETelephone: +971 4 8045000
MACContents
Between spring winds, summer euro draught and winter gloomy economists’ talks, 2011 has been one of those years… Some say that big sister 2012 will want to make it even tougher! well, nothing to stir our confidence, really: when it comes to challenges and in contradictions, we bloom. Solid and glowing, that’s us. have a look: • We really pay attention. That’s the message of MAC iMPACT. To our health, as we deploy the i love ME program in UAE, and the societies we live in: take Egypt, bring some sport and some goodwill, and see how we can help making a difference to young people’s life. • We really innovate. MAC NEWS bursts of initiatives and projects which cost a lot but also bring a lot. Between our new advanced business tool (Name is Core. Simply Core), which brings in new ways of working even better and some educational sessions with the best in class European institutes, we play now in another league. That of the experts. • We really are about people first. MAC PEOPlE is an eye opener: hR initiatives, seminars, parties, and a platform to hear the voices of our colleagues. • And of course we really, really keep busy. MAC EvENTS is the show in town, with launchings and happenings fighting for a tiny space in our agendas.
we do well. we take care of ourselves. we invest in the future. let 2012 come and we will deal with it like we know best: positively and fearlessly. in the meantime, let’s enjoy the results of our 2011 hard work.
yours,
The Editorial Committee
MAC People 25 Christmas party 25
Rewards program 26
hR initiatives of 2011 27
A day in the life of 28
My favourites 29
Our hidden talents 30
TARZ seminar 31
MAC Impact 32
CARE in Egypt 32
wellness days 33
MAC News 4
CORE Buzz 4
Bahrain updates 6
Fifi Awards 8
Sciences Po – Polimoda 9
MAC Events 10
happenings 10
launches 21
2011 WAS COOL?
COUNTDOWN TO CORE……we asked,
“how will CORE make life better?”
“My ability to plan will get
stronger with visibility of lost
Sales. This great change will
help us improve our service
levels, and support us to plan
more accurately.”
i will no longer manually
manage replenishment. i
have greater opportunity
to get product where it is
needed and my attention
can be focused on decision
making, as opposed to
analysis.”
“Sales Ordering will get faster
with greater control. The
system will automate checks,
streamlining our process and
giving us the chance to get
products to our customers
faster.”
“visibility of stock expiry dates
will be a major improvement.
it will help optimise stock
movements and reduce
obsoletes.”
“we are centralizing data
maintenance for Fashion and
Gift with the aim of ensuring
quality in the delivery. less
time spent maintaining data,
more time spent on bringing a
great shopping experience to
our customers…this is what will
make CORE for me.”
“As a result of CORE i have
less items to create! items will
be created only once for the
entire Group. This is going to
save admin, and is a change i
welcome!”
CORE BuzzMACNews
Preetha SureshPurchase and Forecast
Planner, Distribution
Swarnalatha Sowdermett
Stock Controller, Gift
Frederic FritschDepartment Manager,
Distribution
Maryam GhanimStock Coordinator,
Beauty
Firas BakiDivision Manager,
Distribution
Francois Schweitzer General Manager,
Fashion
4
Week 01 week toGO LIVE
InventoryManagement
Purchasing
Logistics & WarehouseManagement
Store operations &Point of Sales
Distribution Sales &Operations
Finance
Reporting
Business Planning &Forecasting
4 weeksto GOLIVE
3 weeksto GOLIVE
2 weeksto GOLIVE
STORES & WAREHOUSESuper User Training
STORES & WAREHOUSE StandardUser Training
STORES &WH in
LOCATIONTraining
Hands On System Training
5 weeksto GOLIVE
TheoryTraining
GO LIVE
Master Data
COUNTDOwN TO CORE......what’s next?
CORE TRAiNiNG iS COMiNG SOON...
“Return requests are going to
become a lot easier for us.
The new process enables us
to recall items from multiple
stores in a single transfer
request.”
“Access to data is going
to get easier with the new
Business intelligence tool.
we will have access to pre-
defined metrics that we can
pull out quickly and simply.
we can be smarter and faster
in the way we report.”
“i will not have to perform
stock management tasks.
This means i can focus on my
customers and giving them
the best in store experience
possible.”
Questions? Contact us [email protected]
MACNews
Riyaz Ahmed SalatiStock controller,
Swarovski
Marian Iosif Senior Brand Analyst,
Fashion
Sami AbouljibineShop Supervisor,
Saks
5
• What were the reasons behind the “Arab
Spring” in Bahrain, according to you?
Any uprising that happens comes from the people’s
frustrations and a political influence. Bahrain is ruled
by the Sunni Al Khalifa family. Sunni’s are around 35%
and Shia’a are 65% of the total local population.
Bahrain has followed Tunis, Egypt and yemen, but
in a totally different approach. The government
was able to control the uprising with the help of the
GCC Peninsula Forces.
• How did ASHRAF BGDC/AL HEBA face
these events?
Since 40% of our personnel is Bahraini, we lived
through the events very closely, on a daily basis.
The unrest has affected the Bahrainis directly as
their families were involved and their thoughts were
always with them. it affected the expatriates with
uncertainty and fear. it took weeks, if not months,
to remove emotions related to the political situation
from the office and the work environment. we did a
lot of meetings on a weekly basis, we gave our team
our full support and in particular to the Bahrainis.
Eventually we were able to help them separate
the two issues. This led to an understanding of the
situation and gave them hope to hold on to.
Last February 2011, tens of thousands occupied Manama’s Pearl Roundabout to
demand greater political freedom and religious equality, and the capital
became witness to violent protests.
Since June, the country seems to have settled and solved some problems but MAClines
outreached to Joseph Abi Hanna, Country Manager of Bahrain, to directly hear his point of
view about the situation and what it means for our operations in Bahrain.
A look at Bahrain: past, present and future
MACNews
Joseph Abi Hanna, Country Manager of Bahrain
6
• We heard some stores had to close…
Could you confirm exactly the effect of
protests on your operations in Bahrain?
we had to close certain stores at certain periods
of time to safeguard our teams and property. This
had to be done depending on the area where the
protests and police intervention happened.
On top of this, the country was placed under
curfew for a week (from 13th to 19th March 2011)
when the GCC forces came in. Curfew continued
for different hours for almost a month thereafter
i.e.: 6:00pm to 6:00am; 8:00pm to 6:00am; 10:00pm
to 4:00am then finally from 12:00am to 4:00am.
From then onwards, the curfew was lifted.
Our biggest challenge was to keep the morale of
the team up, to show them the Group’s support
and to separate politics from the business.
• Is there anything you’d like to add?
Personally, i have lived through the lebanese war,
the Kuwait war and now the Bahraini uprising ….
what an experience!!!
it took a lot of efforts, more than one could imagine,
to bring back smiles and hope to the company. we
keep moving with a strong hope and prayer that
things will be back to normal soon.
i would like to take this opportunity to say a big
ThANK yOU to Mr. Anthony Chalhoub & Mr. Patrick
Chalhoub who stayed connected with us on a
daily basis to make sure every single one of us was
safe. i also want to thank the Group for the support
it extended to us during those times.
• What do you consider as new challenges
and opportunities for our companies and
our teams in Bahrain?
The new challenge today is to bring back the
business to the level of last year. Today, we are
-25% vs last year. we also have the challenge of
maintaining our talents and expatriate personnel
in the company, although they live with a feeling
of uncertainty that has increased due to the recent
events.
MACNews
The tree of life in Bahrain, 400 years old,
lives isolated in the desert.
The country itself survived the toughest times.
7
Congratulations to Coty and B&C Trading on their recent awards!
we are glad to announce that Coty and B&C Trading won a FiFi Arabia Award on 15 November 2011. we would like to thank everyone that voted for Calvin Klein Beauty and Gucci Guilty pour homme as the favourite international perfumes of 2011.
Calvin Klein Beauty won an award in the consumer-voted category “My favourite perfume of the year – international female fragrance”.
The iconic modern floral fragrance of Calvin Klein Beauty is unique because it is the most premium brand in the Calvin Klein portfolio, directly inspired by the Calvin Klein collection fashion.
The name Calvin Klein beauty captures the essence of a woman’s inner beauty and confidence. This is evident in the
distinctive bottle design which features feminine curves, a luxurious glass heel and a silver ring to embrace strength.
Gucci Guilty pour homme won in the consumer-voted category “My favourite perfume of the year – international male fragrance”.
Gucci Guilty is the new Blockbuster fragrance for Men, launched in July.
Gucci Guilty Pour Femme won the FiFi award 2010 for “Best Female Fragrance”; B and C Trading is very excited to celebrate another year of success on the Gucci Guilty house with this new award for the male counterpart.
MACNews
All the winners on stage during the Fifi Awards & Celebrations
Calvin Klein - Coty
Gucci Guilty - B&C Trading
8
Patrick Chalhoub travelled
to Florence and Paris last
November to exchange on
luxury and the Middle East
with students from our two
partner universities.
in Paris, the Chalhoub
Group organized a round
table discussion with top
managers from our partner
brands lacoste (Ms leslie
Serrero), l’Occitane (Mr
Olivier Ceccarelli), Repetto
(Mr Jean-Marc Gaucher),
as well as Trends forecasting
and design agency Carlin
Groupe (Mrs Edith Keller).
The debate was focused on
‘strategy, positioning and
new luxury markets’ and
attracted around 80 students
and 10 members of the press.
in Florence, Patrick presented
facts and figures on the
Middle East luxury market
and consumers during a
special workshop attended
by 80 Polimoda students
and partner companies of
Polimoda.
Jean-Marc Gaucher, CEO, Repetto - Edith Keller, CEO, Carlin Groupe - Patrick
Chalhoub - Leslie Serrero, Executive vice-President, Strategic Marketing, lacoste SA -
Olivier Ceccarelli, Director, Strategy & Development, l’Occitane
Linda Loppa, dean of Polimoda, with Patrick Chalhoub
Chalhoub Group meets Polimoda and Sciences-Po Paris students
MACNews
9
MACEvents
HAPPENINGS
October 2011, 212 VIP Men launch party hosted by Carolina Herrera at At.mosphere Burj Khalifa in Dubai by Puig ME
SWAROVSKI September 2011, opening of
the boutique at Al Ain Mall, UAE by CGR
UNITED ARAB EMIRATES
October 2011, Mrs. Carolina Herrera and her daughter Carolina hosted a cocktail dinner at the Royal Stables of Abu Dhabi. The gala event featured a CH fashion show for the FW11 collection, a live pianist and an equestrian music show, by CGR
CAROLINA HERRERA
10
PAUL SMITH
BACCARAT/ CHRISTOFLE/
BERNARDAUD September 2011, Art de Vivre incentive trip to Paris, France by Chalhoub Inc.
October 2011, Mini display at the MOE shop in Dubai by Chalhoub Inc.
MACEvents
October 2011, exclusive 8 page photoshoot in the desert with Esquire, Dubai by Chalhoub Inc.
October 2011, 10th anniversary of Paul Smith in the Middle East - Over 200 fans and socialites attended this event at the Pavilion, Downtown Dubai, to meet the British designer, by Chalhoub Inc.
October 2011, Mini podium at South Galleria MOE in Dubai, by Chalhoub Inc.
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MACEvents
HACKETT
October 2011, catwalk show of the dance wear and special performance of Swan Lake by prima ballerina Loredana Elena Teodorescu and Jose Luis Quiceno at the Harper’s Bazaar World of Fashion in Mall of the Emirates, by Chalhoub Inc.
October 2011, Jeremy Hackett celebrates the first store opening in the UAE at Dubai Mall, by Chalhoub Inc.
REPETTO
12
TANAGRA
MACEvents
BENEFIT October 2011, Watt’s Up press event by treating beauty editors to a
day of fun at Sephora Mall of the Emirates in Dubai, by Sogedimo
TANAGRA October 2011, Diwali celebration at Tanagra Marina Mall in Abu Dhabi,
by Allied Enterprises
October 2011, Pink Polo event under Breast Cancer awareness at Ghantout Racing and Polo Club in Dubai, by Allied and CGR
October 2011, Gulf Connoisseur Sheikha’s corner event at Armani hotel, Oasi venue in Dubai by Allied and CGR
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LALIQUE October 2011, Gift Sponsors at the Commercial Interior Design
awards at Zabeel Saray in Dubai by Allied Enterprises
GIORGIO ARMANI October 2011, opening of a new counter at Bloomingdales
in Dubai Mall by Saj Emirates
VALENTINO October 2011, launch celebration dinner for the new Valentino
fragrance Valentina at Rhodes Mezzanine, Grosvenor House Hotel in Dubai by Puig ME
L’OCCITANE October 2011, the press was invited to cook from a custom
made menu in the occasion of the launch of limited edition collection Delice des Fleurs & Delice des Fruits at Atelier des Chefs le Meridien in Dubai by CGR
MACEvents
BARE MINERALS October 2011, press event in the occasion of the launch of new and expanded
range of make-up at Circle Café, Jumeirah Beach Road in Dubai by Sephora
FACES October 2011, re-opening of Faces Marina Mall in Abu Dhabi by CGR
EURO RSCG MIDDLE EAST September 2011, 3-day regional Creative Business Idea
training in Dubai, hosted by Don Hogle, Managing Director of Strategy at Euro RSCG New York
14
SEPHORA September 2011, appointment of Tala Samman, beauty star
of Sephora Middle East, at Dubai Mall by Sephora
MACEvents
October 2011, charity event sponsored by Sephora and run by Basma Masri of Beautiful at 4 Walls Art Gallery in Dubai
October 2011, launch of Kim Kardashian Gold fragrance and signing event at Sephora Dubai Mall by Sephora
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EGYPT
MACEvents
RALPH LAUREN
September 2011, RL Gang event where kids could participate in a variety of activities and get their photos taken in various Ralph Lauren looks at the Dubai Mall store by Fitra and Etoile
L’OCCITANE October 2011,
opening of the first store in Egypt at Mall of Arabia, Cairo by MAC
October 2011, charity auction of a Black Croc Ricky Swarovski bag held at the Burjuman store and auction of the limited edition Pink Pony Ricky bag held at the Dubai Mall store - all proceeds from the auction as well as a percentage of the pink poney products sold to be donated to FOCP by Fitra and Etoile
October 2011, craftsmanship event with a presentation to the guests on handmade bags at Dubai Mall by Fitra and Etoile
16
MACEvents
October 2011, L’Occitane hosted the launch of its new holiday collection, Delice des Fruits & Delice des Fleurs, by giving a cooking lesson to the local press with the guidance of Four Seasons Hotel pastry chef Loic Carbonnet in Doha by QLC
CALVIN KLEIN October 2011, graffiti event on CK podium at Landmark Mall in Doha by QLC
October 2011, ladies’ morning break for the launch of the Immortelle Precious Cream at Landmark and Villaggio Malls in Doha by QLC
QATAR
L’OCCITANE
TANAGRA October 2011, yachting lifestyle show organized by Gulg Craft in partnership with Tanagra at The Pearl in Doha by QLC
17
MACEvents
JULIETTE HAS A GUN October 2011, press event for the launch of the new fragrance Vengeance Extrême at Le Notre restaurant in Kuwait, by Sogedimo
TUMI October 2011, Tumi Ducati press event at the Avenues Mall in Kuwait, by
Habchi & Chalhoub
TANAGRA August 2011, VIPs private viewings for Christofle, Baccarat & Jay Strongwater in Riyadh and Jeddah, KSA by ALG and CGR
L’OCCITANE October 2011, press cooking event for the launch of Delice des Fleurs et
Delice des Fruits limited edition range at Terrace Grill Restaurant of Marriott Hotel in Kuwait by CGR
KUWAIT
KSA
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MACEvents
CAROLINA HERRERA October 2011, press conference for Carolina Herrera supporting Zahra Breast
Association at Park Hyatt in Jeddah by Puig ME
SEPHORA October 2011, Awareness Campaign “make any purchase and get a free beach bag plus a chance to win Mac laptops and iPads in
all the stores around KSA by Sephora
CAROLINA HERRERA October 2011, Gala dinner under the Patronage of HRH Princess Haifa Bint
Faisal Bin Abdul Aziz to support Zahra Breast Association at Park Hyatt in Jeddah by Puig ME
SWAROVSKI
July 2011, opening of the boutique at Kingdom Mall in Riyadh, KSA by CGR
July 2011, opening of the boutique at Jeddah Mall, KSA by CGR August2011, opening of the boutique at Panorama Mall in Riyadh, KSA by CGR
19
MACEvents
November 2011, press event for the launch of the limited edition Holidays range at Nazira’s catering location in Beirut by CGR
October 2011, L’Occitane sponsored the launch of the first flight on Air France from Beirut to Marseille by CGR
DAVIDOFF September 2011, Davidoff Champion press
conference in Lebanon for Davidoff Racing Team participation in Rally of Lebanon by Radwa Trading Co
LEBANON
BAHRAIN
SAKS FIFTH AVENUE
September 2011, Saks Fifth Avenue’s Cosmetics and Fragrance held a handover ceremony for their donation to the Bahrain Society for Child Development at the Fifth Avenue Club in Manama
November 2011, Saks showcased its perfumes and cosmetics during the Fall Beauty Week - beauty advice from experts and gifts were offered to all customers at Saks Fifth Avenue Bahrain City Centre in Manama
L’OCCITANE
20
MACEvents
Launches
Chanel October 2011, launch of the new foundation Perfection Lumiere and Fall collection through make up artist at Red Sea Mall in Jeddah by Radwa Trading Co
GIVENCHY August 2011, major launch of Ange ou Etrange le Secret Elixir in
Saudi Arabia, by Radwa Trading Company
DAVIDOFF September 2011, launch of Davidoff Champion Energy in all Saudi Arabia by
Radwa Trading Co
CALVIN KLEIN October 2011, launch of the new fragrance CK Shock in all Saudi Arabia by
Radwa Trading Co
FENDI August 2011, launch of Fan di Fendi at Vavavoom in Dharan, Saudi Arabia
by Radwa Trading Co
KSA
21
22
MACEvents
PRADA September 2011, launch of Candy fragrance at Faces Villaggio Mall in
Doha, Qatar, by Puig ME
November 2011, launch of Oh, Lola! At Faces, Sephora, Marc Jacobs boutique and podiums in Villaggio & Landmark Malls in Doha by QLC
CALVIN KLEIN October 2011, launch of CK One Shock at Faces and Sephora in Doha by QLC
BOURJOIS October 2011, Fast and perfect mascara major launch at
Villaggio and Landmark Malls in Doha by QLC
QATAR
MARC JACOBS
MACEvents
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MACEvents
UNITED ARAB EMIRATES
DUETO PARFUMS October 2011, launch of Golden Boy fragrance at Mall of the Emirates in
Dubai, by Sogedimo
CAROLINA HERRERA August 2011, launch of 212 VIP Men fragrance at Deira City Center Mall
exposure in Dubai by Puig ME
CAROLINA HERRERA August 2011, launch of 212 VIP Men fragrance at Bloomingdales in
Dubai, by Puig ME
DSQUARED October 2011, launch of Potion fragrance at Marina Mall in Abu Dhabi, by
Sogedimo
CAROLINA HERRERA August 2011, launch of 212 VIP Men fragrance at Abu Dhabi airport by
Puig ME
PRADA September 2011, launch of Candy fragrance at the Dubai airport,
terminal 3, by Puig ME
24
MACEvents
August 2011, launch of Hypnôse Doll eyes new mascara at Paris Gallery in Dubai Mall by Saj Emirates
DAVIDOFF September 2011, launch of Champion Energy at Dubai Mall by Jade and
Coty
DIESEL September 2011, launch of the fragrance Only the Brave Captain America with a campaign at Sephora Dubai Mall “get two Reel Cinemas to watch Captain
America with the purchase of any Diesel fragrance”, by Saj Emirates
CALVIN KLEIN November 2011, launch of CK One
Shock at Mall of the Emirates in Dubai by Coty
October 2011, launch of new Tresor Midnight Rose fragrance at Faces Marina Mall in Abu Dhabi, by Saj Emirates
GIORGIO ARMANI October 2011, launch of new Tresor Midnight Rose fragrance at Faces
Marina Mall in Abu Dhabi, by Saj Emirates
LANCÔME
A HOLIDAY WONDERLAND!The celebration of the festive holiday season on December 10th, 2011, for employees with their children 10
years of age and younger, including games of all kinds, relayed races and 3 themed areas:
• Alice in Wonderland with a Mad Hatter’s Tea Party
• Willie Wonka’s Chocolate Factory with a train ride and giant candy ornaments
• Pirates of the Caribbean extravaganza featuring a treasure hunt complete with a climbing wall
As always thank you for coming, it was a great success!!
Christmas Party 2011
Relay races brought the children together
Getting jiggy with the hR team!
The magic of Christmas was brought to life with the spells of our magician
The Jolly Santas give treats to all the good boys and girls
Children of all ages enjoyed face-painting
ho! ho! ho!
25
MACPeople
26
MACPeople
it is with great pleasure that we introduce the new
Annual Rewards and Recognition Program.
This program has been developed in line with the
Group’s continuous effort to reward employees who
have gone the extra mile and were able to realize
exceptional achievements.
On an annual basis, we will be working together with
all business unit leaders to nominate candidates
who have made outstanding contributions. The
nominations are then reviewed by a panel consisting
of line managers, country managers and human
resources.
All employees nominated will be receiving a personalize letter from our Co-CEOs, highlighting their exceptional
achievements throughout the year; they will also receive a gift as a token of our appreciation from the Group.
Thank you for your continued passion for excellence and your commitment to our Group.Congratulations to all 2011 nominees on a job well done!
RewaRds & Recognition PRogRam
Exceptional Achievement
• Increase in sales
• Cost Reduction
• Excellent performance in a stretched
objective
Outstanding Contribution
• Commitment during an organizational
emergency
• Demonstrating extraordinary leadership
on an important initiative
• Enabling external recognition contributing
to building the company image
Program criteria – ensuring uniformity in practice
wassim Eid, Chief hR Officer
27
MACPeople
we heard from you during the last Employee Survey, and we have taken action. here are some
of the initiatives we have established during the past year. we look forward to receiving your
feedback on how they’ve improved your work experience. you can share your input with your hR
departments or, on the hR forum on eMAC.
Benefit scheme, rewards and recognition • Recognition program for the exceptional achievements and outstanding contributions of over 115 employees
• Retail commission scheme to recognize and compensate overachievements of our retail workforce
• Annual leave shifted to working days, allowing more flexibility in planning your time off
Learning and development• 2012 training menu - easy to navigate by job designation – easie to find the right course
• 10 new job-specific courses on offer at the Chalhoub Retail Academy for retail and local distribution
development. Custom curriculum according to our business needs, supporting front liners in
further building capabilities
Communication• Better visibility through eMAC in the UAE and expected deployment of eMAC in other countries of the Group
• Better visibility on internal job postings; allowing us to share current vacancies online, offering equal
opportunities to all staff to apply
HR InItIatIves of 2011
Job designated menu - easy to navigate – easier to find the right course
To better enable your training choices and selections, the 2012 training menu is organized differently. we have
organized it by creating training menu recommendations targeted to your specific job designation. Each job
designation is colour-coded and has a corresponding coloured training course menu.
2012 Training MenuSupporTing you in your profeSSional developMenT
Find your designa.on Go to your Colour Zone
Click on the right
course for you & read
the outline
Fill in your IDP & Start
your Learning Journey
You can find it on eMAC under HR in the training and development section or contact your HR department.
We wish you a fulfilling learning journey!
MACPeople
Yousef Mukadam joined QLC since the company started in Qatar in
November 2006. He started by shifting the stock taken over from Ali Bin Ali
Group to QLC’s warehouse and the organization of the newly established
warehouse at the Industrial area. In July 2008, he was promoted as a
Warehouse Supervisor.
i usually reach the warehouse at 7.30am which gives me time to finish a cup of tea while organizing my
desk. At 8am, i will start assessing priorities which basically begin with distribution orders. After printing the
sales orders, i will start picking the items from the colorful bins accordingly. Since i am receiving a lot of
orders, it will consume 2-3 hours of my time to complete this task. in addition to the Distribution orders, i do
receive simultaneously requests from Gifts Division, shop to shop transfer, Plv & GwP orders of Fashion &
Beauty Division. i will evaluate the needs as per the importance of the demand.
By 12.30pm, the QlC warehouse
driver will be coming to collect the
arranged boxes of orders. i need
to make sure to initially collect the
delivery reports from the previous
day and then handover the new
orders with the documents. Boxes
are being loaded onto the van by
1.30pm and i have lunch until 2pm.
After lunch, if there are any
new shipments - i will check as
per suppliers’ packing list. Any
discrepancies, i am reporting it
immediately to the logistics Manager in order to take the necessary action & update the shipment in the
system. if there are no new shipments, i will start preparing the remaining orders & will try my best to finish
the day’s work before 5.30pm.
Since 2006 i have maintained 100% stock accuracy in the warehouse.
The new assignments that i am putting my strength for now are having the warehouse equipped with the
latest fire alarm system & the new brands acquisition of the Distribution department.
My motto in life is: hard work & honesty…
A day in the life of Yousef Mukadam
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MACPeople
My favouritesBy Shaima Bakhesh
Shaima Bakhesh joined Habchi & Chalhoub in August 2010 as brand executive for L’Occitane in Kuwait. She
is responsible for implementing regional marketing activities, managing customer relationship and all the
visual merchandising.
What is your favourite place in Kuwait?
Ayami restaurant in Marina Mall … it’s my getaway
Now is the best time of the year to enjoy their charming
outdoor seating. i love the floral wall paintings in the
indoor area.
Which country/city do you like the most?
i love Aberdeen in Scotland; small quiet city where i
have my best memories and i have met all sort of people.
Which place would you like to discover?
South Africa and the Caribbean islands.
What is your favourite store in Kuwait?
Pottery Barn … i love the store set up and their customer service.
Which of your favourite book would you recommend?
“how to have a beautiful mind” by Edward De Bono.
How are you contributing to a greener future?
i carry my reusable bag everywhere i go; A big no-no for plastic bags. They are ugly and not cool.
Which designer do you like and admire the most?
Coco Chanel - She made drastic changes to the fashion
industry.
What are your wishes for 2012?
i will be the best family cook. My family and friends see it as
impossible. But i will sign up in cooking classes and prove
them wrong.
What is your definition of the perfect end of the year holidays?
Quality time with the people i love… having good old
memories and getting ready for an exciting new year.
Aberdeen, Scotland
Pottery Barn
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MACPeople
A GRAPHIC DESIGNERBurhan Musajihabchi & Chalhoub, Kuwait
i developed my hobby at a very early age when i used to read comic books. The
illustrations of the characters started mesmerizing me and i began replicating them
and adding some changes to their gestures. And that’s when i realized that graphic
design is something my mind and heart love to do.
The most exciting thing about arts/creativity is
that one does not have to follow any global set of rules while creating
artwork. The ‘thinking process’ never ends: an idea can strike the mind
at any random time of the day, which i can later exploit on my artwork.
My advice for any beginner would be to always keep your eyes wide
open and keep looking around to get ideas and inspirations. it’s a
beautiful world around you; don’t be reluctant in creating new ideas
out of existing ideas to start off with. life is short, do what you love to
do before it’s too late.
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A PHOTOGRAPHERAmmar Zalatimohabchi & Chalhoub, Kuwait
i do like photography especially when i am
having a good camera with some tools.
it’s a hobby more than a talent and i
used to take some shots using my brother’s
professional camera (Nikon D40) a long
time ago as a senior in graphic designing, he used to give me
some tips in how we can take the best shots using any kind of
cameras
For me, i adore taking natural shots for cute kids, fashion (local)
models, business and personal events.
My advice is to have a nice camera (even if it is expensive) and start with day time photos with natural
lighting.
Meet our HIDDeN tALeNtS IN KuWAItif you feel you have a hidden talent, this is yOUR page!Contact [email protected] to be part of our amazing regional hidden talents section.
held last October in Mumbai at The westin Garden City hotel, the first
ever TARZ seminar brought together professionals from the group in
india and group management.
The theme of the event was the ‘Power of Teams’, and the day was
enriched with several presentations:
A warm welcome from the General Manager, Suresh Menon
An overview of Chalhoub achievements of 2011 and the way forward
for 2012 from Raffi Fattal
human Resources overview from wassim Eid
inspiring presentations from external speakers starting with a presentation
on Macroeconomics by Ritesh Singh, an SME on economy and trade.
A presentation on the topic of ‘Social Media’ was then taken up by
Rajive Dingra, CEO of watconsult.
The highlight of the event was the key note address and workshop by Suresh Srinivasan, an ex- master Trainer
from Dale Carnegie, founder of ‘Potential Consulting’ who enthralled the audience with his insights on the
importance of teams. The key learning of the event was undoubtedly the role that teams play in realizing
the organizational goals.
The day seminar was followed by gala dinners for all of the front liners in Mumbai, Delhi and Bangalore. This
initiative was a great employee engagement platform and well appreciated by one and all.
TARZ SeminAR FiRST eveR SeminAR in indiA
MACPeople
Suresh Menon,
Country Manager of india
Our amazing team in india!
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MACImpact
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The ‘Sports for Social Change’ project is a partnership between
Care, Rene lacoste Foundation and Chalhoub iMPACT. it looks
to build capacity for youth centers in Upper Egypt. The aim is
to use sports as a way to impart leadership skills and provide a
safe haven for youth that grow up in uncertainty and little hope.
The project steers them away from this attitude and gives them
regained energy for a positive future.
The volunteer mission was spearheaded by our colleagues at
MAC who divided
their team of ten into
two groups to help
renovate youth centers in Upper Egypt; 5 volunteers in the Qena
governorate while the others worked in Beni Sweif. The volunteers
interacted with the community to understand what they want
from the youth centers. The activities ranged from painting the
fences, building bathroom walls and flooring, participating in
leadership trainings and playing soccer with the youth.
“Although i lived in Egypt all my life, i haven’t had the chance to discover much about the culture of
rural areas in Upper Egypt. This initiative ‘Sports for Social Change’ has opened my eyes about the great
potential in such marginalized areas, especially in the young generation. interacting with the young has
filled me with enthusiasm and inspiration.” Dalia Rabie
“i have been participating in charity events for more than 7 years now; however the feeling of
achievement in this volunteer experience has been much more distinctive. i witnessed a lot of energy in
the youth of Upper Egypt and that they need no more than proper supervision and guidance. One of
the most important points of this experience, is how to convey and market ideas and activities to other
societies.” Ahmed Thabet
“This is the first of many missions we plan to take part in so we can work with the community to better meet
its needs.” Al Hussein Safy El Din
“i believe that this project can create real change if we continuous to support the youth and this project
in the upcoming years.” Alaa Said
‘SportS for Social change’ Volunteer MiSSion in egypt
Our volunteers getting dirty while paintinga fence at youth center
Our volunteers playing with the local youth soccer team
Our volunteers rebuilding the floor so it is safe for the youth to play sports on
The series was introduced to stress to all of you the importance of leading a balanced
lifestyle so as to protect your health which is often neglected due to busy work schedules.
The first wellness day took place at Burjuman office during the month of September while
the second one took place at the Euro RSCG offices in December. The last one for the year
2011 took place at Jebel Ali headquarters. The wellness days offer employees eye screening,
blood/sugar testing, speaker sessions on health-related topics, yoga sessions and a food
testing exhibit. Over 550 employees attended ‘i lOvE ME’ days. well done!
Eye testing Blood sugar exam
MACImpact
‘I Love Me’ WeLLness Days serIes
CoLLaboratIon betWeen Hr anD IMPaCt
‘I LOvE ME’ wellness days at Burjuman Towers
welcome to the first wellness days! The amazing diversity of fruits
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MACImpact
34
welcome to the first wellness days! height & weight check-up
Nutritious food testing
Talk on nutrition
Everyone queuing for the check up!
Talk on nutrition
Blood pressure check-up
The huge fruits basket at the canteen
‘I LOvE ME’ wellness days at EURO RSCG offices
‘I LOvE ME’ wellness days at Jebel Ali headquarters
MACImpact
KEY FINDINGS OF SOCIAL RESPONSIBILITY SURvEY CHALHOUB IMPACT IN CONjUNCTION WITH BUSINESS
INTELLIGENCE AND FACES
Among the 237 people who were interviewed in Faces stores in Dubai and Abu Dhabi, over 50% were GCC
nationals and less than 50% expatriates, equally divided between male and female.
• People on average donate AED 4,000 annually more so during Eid and Ramadan but still there is interest
to donate throughout the year
• 68% of respondents practice environmentally friendly activities regularly
• 83% expect stores they shop at to be environmentally friendly
• 68% feel brands and 60 % feel retailers don’t care about the environment or community
• 64% are not interested in the environmental impact of purchased products however 73% are interested
in stores recycling perfume bottles
Respondents fit into 3 categories
Modern day Mother Teresa
Female locals in Dubai donate AED 10,000 annually often to causes related to
special needs.
The selfish saver
Abu Dhabi male locals only donate AED 1000 annually while 48% do not donate
throughout the year. 52% Abu Dhabi locals and 45% males do not implement
environmentally friendly practices.
The tree hugger
76% females and 69% expats practice environmentally friendly activities such as
recycling, saving water/electricity and carpooling. 53% of females want stores
they shop at to recycle
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MAClinesThe Chalhoub Group Quarterly Review
E-mail: [email protected] Box 261 075 Dubai - UAETelephone: +971 4 8045000www.chalhoubgroup.com