1. By Abby Shrimpton, Adam Nicholson, Felicity Harvey, Jamie Campbell & Julian Strong

2. Conflict defined Conflict resolution begins without that mutual confidence, as the parties have interests that inevitably conflict and they are not likely to trust each other fully(Torrington et al, 2011). Destructive Conflict Distraction from achievements Constructive Conflict Creates improvements and innovation (Katz, 2000) 3. Conflict Models Albright (2001) Workplace ConflictRobbins & Judges (2007) Conflict process 4. Identified Conflict areas CompetitorsManagers & EmployeesSuppliersCustomers 5. 6. Conflict Resolution 1) Stay Calm2) Listen to understand3) Accentuate the Positive4) State your case tactfully 7. Cont. 5) Avoid the blame gameWhen I grow up I want to be6) Focus on the future9) Celebrate Agreement7) Link offers8) Be confident 8. Personal Experiences and Literature My placement provided opportunities for me to learn and improve the vital personal skills expected by potential employers through the situations and problems that I experienced Jamie My placement has opened my eyes to which industry is for me - Julian My placement allowed me to develop and grow as a person, Ive become more confident in myself and my work and have realised the importance of remaining calm in stressful situations Felicity Allowed me to develop my working attitude and personal development in terms of confidence, independence and growth as a person Adam My placement enabled me to see how academic theories relate to the practice in a business environment. Also, I have gained many skills and developed many personal attributes e.g. communicating, organisation & confidence - Abby 9. Conclusion Abby Over half of graduate recruiters stated that it was either not very likely or not at all likely that a graduate whod had no previous work experience, would be successful during their selection process and be made a job offer (High Fliers Research report, 2013)