los angeles county metropolitan transportation authority...

Los Angeles CountyMetropolitan Transportation Authority

Metro

One Gateway Plaza 2i3.g22.z000 TelLos Angeles, CA 9ooi2-2952 metro net

February 8, 2019

TO: BOARD OF DIRECTORS

THROUGH: PHILLIP A. WASHINGTON T-~— (~

CHIEF EXECUTIVE OFFICER

FROM: ALEX Z. WIGGINSCHIEF, SYSTEM SECURITY AND LAW ENFORCEMENT

SUBJECT: UPDATE ON METRO'S HOMELESS OUTREACH EFFORTS

ISSUE

Metro provides periodic updates on Metro's ongoing homeless outreach efforts to theMetro Board of Directors in addition to the monthly policing report heard at Metro'sOperations, Safety and Customer Experience Committee.

BACKGROUND AND DISCUSSION

Metro has been impacted by LA County's homeless crisis. According to the 2018Greater Los Angeles Homeless Count, 53,000 people in LA County are homeless andseventy-five percent of those homeless individuals are without shelter. Due to the lackof available shelter space and 24-hour operating shelters County-wide, homelessindividuals have taken to Metro's system and properties for alternative shelter. Metrohas taken major steps to provide comprehensive homeless outreach to those homelesswho have turned to our system and properties for shelter. Homeless outreach on Metrois the most robust in the nation and has expanded over the last fiscal year to include:additional dedicated Metro C3 homeless outreach teams, Measure H generalistshomeless outreach teams, additional law enforcement officers specializing in homelessoutreach, and deepening partnerships with external stakeholders.

HOMELESS OUTREACH

Metro C3 Homeless Outreach Teams

In 2017 Metro launched a pilot program whereby Metro solely funded C3 homelessoutreach teams to engage the homeless on Metro system and properties and placethem into services. Their outreach resulted in nearly 2,700 homeless contacts andplacing 12% of those contacts into permanent housing solutions. At the May 17, 2018Board meeting Metro engaged in an inventory assessment to identify feasible locationsfor temporary bridge housing. Staff also recommended that the Board expand theexisting C3 program from two teams to eight teams to allow for homeless outreach tooccur during day and evening hours, 7 days a week at Union Station and on rail andbus lines throughout our entire system. That recommendation was approved, resultingin Metro funding the most robust transit funded homeless outreach program in thenation costing approximately $5 Million annually for eight outreach teams for a total of40 personnel. (Attachment A- Board Report). Metro's C3 contractor, LA County'sDepartment of Health Services (DHS) has launched all outreach teams on AM and PMshifts for rail and the PM for Union Station resulting in strong outreach and housingnumbers (Attachment B- Policing Report), however, DHS is having difficulty recruitingpersonnel for bus PM teams—as new hires in homeless outreach are difficult to recruitand/or leave shortly after starting despite the outreach occurring at bus hubs and not onthe bus itself. Metro is working with our C3 homeless outreach teams as well as otherMetro outreach components to address the homeless on Metro buses and we lookforward to identifying additional creative ways to meet the needs of bus homelessengagement.

Law Enforcement Homeless Outreach

With Metro System Security and Law Enforcement personnel as the lead, Metro's C3homeless outreach teams coordinate with LAPD's Homeless Outreach and ProtectiveEngagement (HOPE) Teams, LAS D's Mental Evaluation Teams (MET), Long BeachPD, and Metro's Transit Security Officers. LASD's MET teams consist of Deputiespaired with clinicians and the Department of Health LAPD's HOPE teams consist ofOfficers who partner with LAHSA, a mental health professional from the CountyDepartment of Mental health, the LA City Attorney's Office and the LA City Departmentof Sanitation for homeless outreach response. In addition to Metro's FY19 expansion ofthe Metro C3 teams, Metro also expanded law enforcement contracts to include moreofficers focused on homeless and mental health outreach interventions. In FY19 Metroadded ten full-time LAPD HOPE Officers, has grown the LASD MET Teams from six toten and has added two Quality of Life Officers to Long Beach PD's contract.

Measure H Public Space Generalists

LA County's Measure H homeless initiative provides public space generalists outreachworkers to Metro to conduct homeless outreach. These teams include a total of 40personnel which are shared between Metro, beaches, harbors, parks and libraries.

Measure H outreach workers do not go past Metro fare gates, however, they workwithin the broader Service Planning Area (SPA) network to engage the homeless onMetro properties and place into housing. Currently, Metro does not receive specific dataon these homeless placements through the Homeless Management Information System(HMIs). Similarly, Metro cannot directly deploy these outreach teams or haveearmarked hours as they are not employees of Metro and they serve many properties.Metro does, however, provide hot spot location information of where homeless areconcentrating, particularly around bus hubs to the Measure H teams to provide outreachservices.

Encampments

All of Metro's actions to address homeless encampments on Metro property, inclusive ofMetrolink operations on Metro hosted corridor receive homeless outreach. In FY19Metro increased the subsidy to Metrolink by $500,000 to address homelessencampments along the Metro right of way, as well as the upcoming Metro/Metrolinkcollaborative deployment 10 LASD MET deputies specifically trained in crisisintervention.

Connect Days

Metro partners with the local SPA hosted homeless connect days adjacent to rail linesto provide homeless that have been contacted on our system additional outreachsupport services. Metro's C3 outreach teams and law enforcement officers trained inhomeless outreach guide the homeless that are contacted on our system and propertiesto these connect days where they can receive everything from a shower to support inobtaining an official DMV identification card. On a weekly basis Metro partners with theconnect day hosted at MacArthur Park (SPA 4) off the Red/ Purple Line Westlake/MacArthur Park Station.

BROADER PARTNERSHIPS AND NEEDS

In addition to the Metro's already obtained partnerships to aid the homeless, Metroseeks to expand the network and depth of services provided to the homeless seekingshelter on Metro.

Engaging External Stakeholders

Metro currently works with external stakeholders (providers, faith based partners etc.) tomeet the needs of the homeless on Metro. However, to make a marginal dent in thehomeless crisis and the impact onto Metro, Metro seeks to expand partnerships withexternal stakeholders. To aid with this effort, Metro has engaged a consultant. All ideasare on the table, including exploring Public-Private-Partnerships (P3) to provideopportunities to the homeless seeking shelter on Metro.

LA County and LA City Partnerships

Currently, the bedrock of all of Metro's system and property homeless outreach isentirely funded by Metro. Metro would like to continue to identify and expand upon waysthat LA County and LA City can assist Metro to receive resources, funding and overallhomeless outreach support.

NEXT STEPS:

Work with LA County, LA City and Metro's hired consultant team to identify availableresources to Metro to providing transit located homeless resources.

Metro

Board Report

Los Angeles CountyMetropolitan Transportation

AuthorityOne Gateway Plaza

3rd Floor Board RoomLos Angeles, CA

File #: 2018-0214, File Type: Motion / Motion Response Agenda Number: 37.

EXECUTIVE MANAGEMENT COMMITTEEAD HOC CUSTOMER EXPERIENCE COMMITTEE

MAY 17, 2018

SUBJECT: HOMELESS OUTREACH

ACTION: APPROVE RECOMMENDATIONS

RECOMMENDATION

CONSIDER:

A. AUTHORIZING the Chief Executive Officer to expand the Multidisciplinary Homeless OutreachProgram (C3) from 2 to 8 outreach teams operating seven days a week on Metro rail, bus and atUnion Station. Staffing levels will be assessed annually thereafter; and

B. RECEIVING AND FILING Metro’s inventory planning assessment for homeless temporaryhousing.

ISSUE

At the April 26, 2018 Board meeting Motion 14.1 by Directors Ridley-Thomas, Garcetti, Fasana, andKuehl (Attachment A) was approved to return to the board in May 2018 as part of the FY19 Budgetdeliberations, with recommendations on extending the Pilot Multidisciplinary Homeless OutreachProgram on an ongoing basis, including expanding the program to various lines and stationsexperiencing homelessness. The Board also requested that staff inventory Metro-owned real estateto determine what can be used for temporary housing of the homeless.

BACKGROUND

Metro has been impacted LA County’s homeless crisis. According to the Greater Los AngelesHomeless Count, approximately 58,000 people in LA County are homeless and two-thirds are withoutshelter. Due to the lack of available shelter space and 24-hour operating shelters County-wide,homeless individuals have taken to Metro’s system and properties for shelter. In spring 2016, at thedirection of Metro’s CEO, Metro’s Homeless Task Force was assembled to address the impact ofhomelessness onto Metro. Metro’s Transit Homeless Action Plan (Attachment B) was received andapproved by the Board in February 2017 and was quickly put into action.

Implementation of Metro’s Transit Homeless Action Plan and Metro’s Broader Homeless Efforts

Metro Printed on 5/11/2018Page 1 of 5

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Metro’s Transit Homeless Action Plan prioritizes the customer experience, safety and security andprovides comprehensive and holistic responsive outreach to the homeless on Metro (Attachment C).The Action Plan’s key components include coordinating homeless outreach among Metro lawenforcement, deploying homeless outreach teams (Multi-Disciplinary Teams/ C3 Teams), partneringwith homeless connect days, partnering with LA County, LA City and Long Beach City and aligningMetro’s workforce development efforts to identify job opportunities.

Metro has taken major steps in furtherance of the Action Plan’s stated initiatives. On May 22, 2017Metro deployed the Board directed pilot program to provide homeless outreach through twodedicated C3 teams along the Red Line. Since conducting outreach over the last eleven monthsMetro’s C3 teams have made 2,542 homeless contacts and have placed approximately 12% of thesecontacts into permanent housing. As of July 1, 2017, Metro adopted a multi-pronged lawenforcement approach employing LA City Police Department and Long Beach PD along with the LACounty Sheriff’s Department. This deployment model has enhanced Metro police presence on busand rail and the ability to utilize their respective homeless outreach police services to engage thehomeless and place them into services. Their work is coordinated with Metro’s C3 teams and the LACounty Department of Mental Health (DMH).

Metro continues to enhance coordination and homeless resources through LA County, LA City, andLong Beach City onto Metro. Officers provide resource information from their respective cities andwhen necessary transport that individual to homeless resources. Through partnerships, Metro hasobtained homeless resources under LA County’s Measure H-providing that Metro will share twentyoutreach workers with other County-wide government properties to get the homeless into housing.These teams, which are in addition to the dedicated Metro outreach team, will engage homeless onMetro property up to the fare gates, the exception being the 7th/ Metro Station where teams willengage homeless on system platforms. Metro will identify any additional funding opportunitiesthrough both the County and City of Los Angeles.

Homeless Connect Days adjacent to rail stations provide additional opportunities for homeless to belinked to resources. Over the last few months, Metro has partnered with existing Homeless ConnectDays hosted by the Service Planning Areas (SPAs). In addition to having our Red Line C3 Teamsconnect homeless on the line to services during hours of outreach, Metro’s Mobile Customer Center(MCC) attends Metro property- adjacent connect days to provide information and resources availableto the homeless under the Metro L.I.F.E program (Low-Income Fare is Easy). In addition to providingthese resources, Metro also provides work force development opportunities to the homeless. Assuch, Metro’s Project Labor Agreement includes the homeless as an eligible worker to meet theworkforce participation goals. In addition, the Metro WIN-LA Program (Workforce Initiative Now)partners with the Weingart Center to provide workforce opportunities to formerly homeless individualsto allow them to become self- sufficient members of society.

As active participants of Mayor Garcetti’s Unified Homeless Response Center (UHRC), staff iscoordinating with proper parties to collaborate on homeless response where appropriate and toprovide heat-map location information of Metro’s homeless presence as provided by our C3 teamsand officers.

DISCUSSION





Expansion of Multidisciplinary Homeless Outreach TeamsThe Board motion calls for consideration of an expansion of the Pilot Multidisciplinary HomelessOutreach Teams (MDT) Program. Currently, the two pilot homeless outreach teams conduct outreachon the Red Line exclusively from the hours of 7am to 4pm, Monday through Friday while homelessservices are open. In an effort to provide homeless outreach across the system inclusive of bus andrail during peak homeless presence, Metro’s proposal considers the input of the Department ofHealth Services, our current C3 teams, operator, and officer feedback. The proposal has also beenvetted by Metro’s Homeless Task Force. Our outreach provider is prepared to engage in creativemethods to keep the homeless interested in services during service gap periods. The program will beassessed on a yearly basis as the landscape of homeless services across the County are continuallychanging and expanding through Measures H and HHH.

Recommendation: Expand pilot program from 2 teams operating 5 days a week to a total of 8 teams,operating 7 days a week for a one-year period. Approx. Cost- $4,207,125

RAIL BUS UNION STATION

COVERAGE All Rail Lines Owl Service On Site

DEPLOYMENT AM: 3 Teams PM: 3 Teams PM: 1 Team PM: 1 Team

*AM: 6:30am- 3:30pm; PM: 11:30pm- 8:30am; Briefing for AM & PM teams: 7am-8am

In the recommended proposal, homeless outreach will be provided to all rail lines, owl bus serviceand Union Station property. To allow for a warm-hand-off of engaged homeless from AM and PMteams briefings will occur daily from 7am to 8am. Through the Metro Transit Watch App, customerswill be able to report homeless presence on Metro and that individual will be engaged by our MDTdesignated to that location. Understanding that homeless must voluntary accept services per thelaw, the ongoing presence of Metro’s MDTs will build a relationship between outreach and thehomeless to ultimately get the homeless housed. In measuring MDT effectiveness, Metro willconsider:

· the number of homeless contacts made on the system;

· the number of homeless placed into housing; and

· direct feedback from customers through the Metro Customer Service Survey.

Real Estate Metro Inventory Planning Assessment for Potential Homeless Temporary HousingThe Metro owned properties included in Attachment C have been identified as potential sites tosupport temporary housing because of the following conditions:

(1) Immediately available;(2) Have not been identified for future development; and(3) Park and Ride utilization is less than 50%

Properties that are too remote either for access or are isolated from services are not considered.Park-n-ride lots that are utilized heavily are not considered in order to minimize the impact on thetransit customer experience. All locations provided are tiered based on proximity to stations and arecomprised of one or more sites. Tier 1 is adjacent or near a Metro station. Tier 2 is within one mileof a station. Tier 3 is more than a mile from the station.





In addition to identifying an inventory of potential locations for temporary housing, considerations thatthe requesting entity/jurisdiction provides the appropriate indemnification, and that matters, includingcosts, pertaining to public safety, maintenance, hygiene and logistics are adequately addressed anddo not become Metro’s responsibility, are the required elements to ensure a potential site is suitablefor temporary housing.

FINANCIAL IMPACT

Homeless MDT ExpansionEight Teams at approximately, $4,207,125 annually of System Security & Law Enforcement budget.Upon approval, funding for the project will be captured in the FY19 operating budget: Cost Center:2610 | Project: 306006 | Task: 01.001|.

ALTERNATIVES CONSIDERED

Homeless MDT Expansion

Alternative 1- Current Model: 2 teams, 5 days a week, 1 year. Approx. Cost- $1,200,000

RAIL BUS UNIONSTATION

COVERAGE Red Line Only None None

DEPLOYMENT AM: 2 Teams None None

This alternative is not recommended as staff has determined that there is a need to expand thenumber of MDT’s on the system beyond one line based upon the demand of the homeless crisisrequired outreach.

Alternative 2- 4 Teams, 7 a week, 1 year. Approx. Cost- $2,250,000

RAIL BUS UNIONSTATION

COVERAGE Red/ Gold/ Green Owl Service On Site

DEPLOYMENT AM: 1 TeamPM: 1 Team

PM: 1 Team PM: 1 Team

This alternative is not recommended as it provides limited rail outreach. While a cost savings, thehomeless hot spot data, operator and police feedback is that outreach is needed on all lines for morethan a few hours a week.

NEXT STEPS

Staff will modify the contract with the County to support the expansion of the homeless outreachteams.





ATTACHMENTS

Attachment A - Motion 14.1 for MDT Expansion and Real Estate InventoryAttachment B - Metro Transit Homeless Action PlanAttachment C - Metro Temporary Housing Inventory

Prepared by: Jennifer Loew. Manager, System Security and Law Enforcement Special Projects (213)922-2346

Reviewed by: Alex Z. Wiggins, Chief, System Security and Law Enforcement, (213) 922-4433Therese McMillan, Chief Planning Officer, Countywide Planning and Development,(213) 922-7077Stephanie Wiggins, Deputy Chief Executive Officer, (213) 922-1023




ATTACHMENT A

Metro Transit Homeless Action Plan

1

Attachment B

Research

Leading the transit industry in the development and

implementation of innovative security and law enforcement

strategies; advancing the use of crime analysis tools, problem-

solving methodologies and technology; building and

sustaining regional community and law enforcement

partnerships.

2

PLAN NEXT STEP FINDING

A. Conduct demographic surveys

B. Collect and analyze data from outreach teams

C. Conduct cost-benefit analysis of homeless encampment removal or other options

D. Review and analyze data from Homeless Count and Metro Customer Survey

A. Each station/ line has varying clientele

B. 12% of homeless contacts placed into housing services

C. Identified Civil Rights complexities in clean-ups

D. 23% County increase to homelessness from 2016 to 2017. Noticed increase by customers.

A. Engage a variety of homeless outreach to meet varying needs.

B. Identify ways to provide for consistency on reporting if possible.

C. Obtain legal opinion and build network for encampments to support civil liberties and enforce the law.

D. Continue to engage homeless resources and educate public on Metro’s efforts.

Education






partnerships.

3

PLAN FINDING NEXT STEP A. Develop

materials and information on reporting transit homelessness and how they should respond or assist.

B. Develop formalized training for Metro staff and law enforcement

C. Formalize “Transit Homelessness” concept

A. Absence for network reporting, use 211 and winter shelter hotline. B. Absence of full network created, requested to report through Law Enforcement Service Request Forms (LESR)- HOPE & MET Teams C. Many unaware in provider network such extensive homeless presence on transit and transit properties.

A. Once solidified share information with Metro staff and riders.

B. Train officers and staff to use identified new resources

C. Continue to attend meetings within the homeless outreach network, advocate for resources and the need for homeless outreach support on Metro.

Coordination






partnerships.

4

PLAN NEXT STEP FINDING A. Work with the County

and City of Los Angeles to align homeless strategies.

B. Participate in committees and workgroups related to the homeless system

C. Partner and collaborate on encampment protocols

D. Partner with the County and City of Los Angeles and Long Beach for critical initiatives.

A. No resources under Measure H or HHH for Metro- until advocacy (40 outreach workers)

B. Personnel sits on Regional Homeless Advisory Council and attends Measure H planning meetings.

C. LA City and LA County had different encampment protocols based on history

D. Series of resources not geared to Metro but can shape.

A. Work with LA County CEO to deploy 40 outreach workers effectively

B. Continue to advocate at decision making bodies for Metro consideration.

C. Adopt stricter encampment protocol to guard against litigation while maintaining minimum legal standards.

D. Advocate, obtain and distribute resources.

Outreach






partnerships.

5

PLAN NEXT STEP FINDING A. Implement C3

Outreach Teams B. Develop uniform

outreach standards C. Implement

specialized outreach teams

D. Lead and coordinate Metro’s homeless outreach

E. Partner with agencies on homeless connect days

F. Work with Veteran outreach teams

G. Align Metro workforce development efforts

A. High presence one line. 12% placed.

B. Can not be uniform based on entity or client.

C. Large price tag, engage non-profits.

D. Coordinate engagement and police departments

E. Opportunity for Mobile Customer Service Center

F. Partnership Developing for Veterans

G. Metro’s WIN Program

A. Work with additional resources- 40 outreach workers, non-profit

B. Identify more uniform reporting opportunities

C. Identify more non-profit opportunities

D. Identify additional areas for information sharing- outreach and Police were “ok”.

E. Engage non-profit/ faith based on connect days

F. Continue to engage G. Collaborate on WIN

INVENTORY OF METRO PROPERTY FOR

TEMPORARY HOUSING OF HOMELESS

COUNTYWIDE PLANNING & DEVLOPMENT

REAL ESTATE—ASSET MANAGEMENT

May 9, 2018

ATTACHMENT C

1 of 7

Index of Location Tier(s)

DISTANCE TO METRO STATION CAR/RV PARKING

AMBULOTORY (ON FOOT)

SERVICE SITE

Tier 1 Adjacent NO NO YES

Tier 2 Radius Less than 1 Mile YES YES YES

Tier 3 Radius Greater than 1 Mile YES NO YES

Inventory by Jurisdiction and Neighborhood

Parking City Location Name Unit of Measure Approximate Size

Los Angeles Orange Line Parking - Van Nuys Parking Space 293 Los Angeles Orange Line Parking - Sherman Way Parking Space 157 Los Angeles Orange Line Parking - Reseda Parking Space 104

Total 554

Inactive R.O.W./Vacant Land City Location Name Unit of Measure Approximate Size Los Angeles Valley Subdivision SQFT. 34,000 Los Angeles Division 6 Site - Venice Beach SQFT. 136,157

Total 170,157

ATTACHMENT C

2 of 7

Orange Line Parking - Van Nuys OL0110

Current/Future Planned Use

Park and Ride Lot. Only use of Site 38 Proposed.

Conditions

Tier 1

Paved parking lot.

Near Active ROW Yes

Site Fitness Acceptable Site Conditions

SE 6050 Van Nuys Blvd. Los Angeles Par

38 293Parking SpaceNone in immediate area.Homeless ServicesID Street Number City UOM Size

293Total

ATTACHMENT C

3 of 7

Orange Line Parking - ResedaOL0112


Park and Ride Lot Only. use of Site 42 Proposed.

Conditions

Tier 1

Paved parking lot.

Near Active ROW Yes


18450 Oxnard St. Los Angeles Par


157Total

ATTACHMENT C

4 of 7

Orange Line Parking - Sherman WayOL0113


Park and Ride Lot. Only use of Site 44 Proposed.

Conditions

Tier 1

Paved parking lot.

Near Active ROW Yes


7119 Deering Ave. Los Angeles Par


104Total

ATTACHMENT C

5 of 7

Division 6 Site - Venice BeachVE0261


No immediate plan for development on site.

Conditions

Tier 3

Vacant land is clean. Buildings will likely require additional environmental remediation

Near Active ROW No

Site Fitness May Require Remediation

100 Sunset Ave. Los Angeles SQF

61 136,157SQFT.Within 1-mile.Homeless ServicesID Street Number City UOM Size

136,157Total

ATTACHMENT C

6 of 7

Valley SubdivisionVL022


Recent termination of lease for semi-truck parking. No planned future use.

Conditions

Tier 3

No paving or lighting. Fencing on one side only for active rail right of way.

Near Active ROW Yes

Site Fitness Requires Remediation

San Fernando Rd. between Colorado Blvd. and Goodwin Ave.

Los Angeles SQF

4 34,000SQFT.NoneHomeless ServicesID Street Number City UOM Size

34,000Total

ATTACHMENT C

7 of 7

Metro

Board Report

Los Angeles CountyMetropolitan Transportation

AuthorityOne Gateway Plaza

3rd Floor Board RoomLos Angeles, CA

File #: 2018-0790, File Type: Informational Report Agenda Number: 29.

OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEEJANUARY 17, 2019

SUBJECT: MONTHLY UPDATE ON TRANSIT SAFETY AND SECURITY PERFORMANCE

ACTION: RECEIVE AND FILE

RECOMMENDATION

RECEIVE AND FILE Transit Safety and Security Report.

ISSUEThis report reflects October and November 2018 performance data as reported under the transitpolicing deployment strategy which is a combination of in-house fare compliance officers, privatesecurity for fixed assets and a multi-agency law enforcement deployment strategy by the Los AngelesPolice Department (LAPD), Los Angeles County Sheriff’s Department (LASD), and Long BeachPolice Department (LBPD). The information in this report summarizes Crimes Against Persons,Crimes Against Property, and Crimes Against Society data under Uniform Crime Reporting (UCR)Program, average emergency response times, assaults on bus operators, and Metro’s farecompliance and homeless outreach efforts. The Six Key Performance Indicators (KPI) are UniformCrime Reporting guidelines, Average Emergency Response Times, Percentage of Time Spent on theSystem, Ratio of Staffing Levels vs Vacant Assignments, Ratio of Proactive vs Dispatched Activity,and Number of Grade Crossing Operations.

BACKGROUNDUCR is a National Incident-Based Reporting System from the US Department of Justice. It capturescrime offenses in one of three categories: Crimes Against Persons,Crimes Against Property, and Crimes Against Society.

DISCUSSION

Crime stats are as follows:

Crimes Against PersonsFor the month of October 2018, crimes against persons decreased by 10.2% system-wide comparedto the same period last year.

For the month of November 2018, crimes against persons increased by 9.84% system-wide





compared to the same period last year.

Crimes Against PropertyFor the month of October 2018, crimes against property decreased by 30.1% system-wide comparedto the same period last year.

For the month of November 2018, crimes against property increased by 25% system-wide comparedto the same period last year.

Crimes Against SocietyFor the month of October 2018, crimes against society increased by 225% system-wide compared tothe same period last year.

For the month of November 2018, crimes against society increased by 400% system-wide comparedto the same period last year.

Bus Operator Assaults:There were 10 bus operator assaults reported in October, which is 3 more operator assaultscompared to the same period last year, resulting in a 43% increase.

There were 12 bus operator assaults reported in November, which is 11 more operator assaultscompared to the same period last year, resulting in a 1,100% increase.

Average Emergency Response Times:Emergency response times averaged 4.46 minutes for the month of October.

Emergency response times averaged 5.74 minutes for the month of November.

Physical Security Improvements:The Systems Security and Law Enforcement division continues to provide a secure and safeenvironment for our patrons and employees. Our Metro Facility physical security assessment wascompleted, and the report was presented to key Metro leaders in Bus and Rail Operations,Information Technology and Facilities. The physical security assessment of Union Station started inAugust, and will conclude in December 2018.

October: Metro was asked to demonstrate the Thruvision detection at range technology for theJapanese Central Rail executives and a contingent of Senate and House Homeland SecurityCommittee staffs. Our acquisition of this technology has been noticed by these agencies across theworld and nation.

November: We are working closely with the Los Angeles Police Department to develop a concept ofthe operations for the deployment of the Thruvision detection at range technology. We have hadseveral meetings with the LAPD, and we continue to develop the procedures that will protect thepublic and Metro.

The Red Line ancillary area surge continues, and we are making progress with securing our





underground rail stations. We are planning for the New Blue Line construction and the second GreenLine tie-in operation in January 2019.

Metro’s Homeless Efforts:In spring 2016, Metro created the Metro Homeless Task Force to address the displaced persons thathave turned to Metro system and property for alternative shelter. Out of the Task Force, Metrocreated the Metro Transit Homeless Action Plan which was presented to the Metro Board of Directorsin February 2017. The Action Plan’s goals are to enhance the customer experience, maintain a safeand secure system, and provide coordinated outreach. Components of the plan include Metro’scoordination with County and City Measure H and Measure HHH. The plan also called for the hiringof two C3 teams (County, City, Community) through the County Department of Health Services asindicated by Metro’s Board of Directors. The C3 teams are to provide coordinated and responsiveoutreach to the homeless and to ultimately get them in housing resources.

Metro’s C3 Homeless Outreach Teams:Metro’s C3 Homeless Outreach teams’ twelve-month pilot program began on May 22, 2017 withinitial homeless outreach on the Red Line. Since the launch of Metro’s C3 Homeless Outreachteams they have provided substantial homeless outreach-with 3,506 total unduplicated homelesscontacts, 818 of whom have been linked to permanent housing solutions. In FY19 Metro expandedthe C3 teams to cover rail, bus and Union Station. As of October 2018, outreach teams are deployedon rail during day and evening hours with deployment on bus and at Union Station beginning inNovember 2018.

C3 Homeless Outreach October 1, 2018 through November 30, 2018:

Performance Measure OctoberNumberServed

NovemberNumberServed

ProjectYear todateNumberServed

Contacts with unduplicated individuals 330 251 3,757

Unduplicated individuals engaged 142 96 2,277

Unduplicated individuals provided services (obtainingvital documents, follow-up activities, transportation,CES packet, clinical assessment, etc.) or successfulreferral (supportive services, benefits linkage etc.)

125 87 1,403

Unduplicated individuals engaged who aresuccessfully linked to an interim housing resource

59 48 530

Unduplicated individuals engaged who are linked to apermanent housing resource

2 5 83

Unduplicated individuals engaged who arepermanently housed

14 6 64





C3 Coordination with Law EnforcementWith Metro System Security and Law Enforcement personnel as the lead, Metro’s C3 teamscoordinate with LAPD’s Homeless Outreach and Protective Engagement (HOPE) Teams, LASD’sMental Evaluation Teams (MET), Long Beach PD, and Metro’s Transit Security Officers, in an effort toengage the homeless and provide placement into services. These law enforcement entities providegap service on the lines for homeless outreach when the C3 Teams are off duty or working anotherportion of the system. For the month of October 2018, nine LAPD referrals were made to the C3teams for homeless outreach support. Of these referrals:

· Two were placed in shelter

· One was admitted to the hospital.

· One was connected with Section 8 and will be returning to permanent housing.

· Three were assessed but then declined interim placement

· Two declined to speak with staff.

Sheriff Mental Evaluation Team (MET) Contacts September 2 - October 6, 2018These monthly statistics only include contacts of the Transit MET Units. They do not include contactsmade by other Transit Services Bureau personnel. In addition to the below data:

· Transported 10 clients to other homeless outreach connection services.

· TMET assisted Gold LineTeam Leader Deputy Carney, conduct a Homeless OutreachOperation from Fillmore Pax to Lake Pax, Gold Line. 10/08/2018 - 10/12/2018.

· 3 teams attended a Mental Health Update and Interactions with the Development DisabledTraining Course. 10/10/2018.

· 2 teams attended a 4 hour Light Rail Training at MTA Division 20. 10/20/2018.

· 4 teams attended First Aid/CPR Training course on 10/23/2018. 4 hour course.

· 2 teams attended First Aid/CPR Training course on 10/25/2018. 4 hour course.

· 8 teams attended MILES conference hosted by DMH and Pacific Clinics. 10/25/2018.

· 2 teams conducted homeless encampment assessment under Slauson Pax, Blue Line fly-over. One arrest made 273(a) P.C. 10/29/2018.

· 5 teams attended LACMET training meeting hosted by Montebello P.D. 10/31/2018.

· 5 teams assessed 2 homeless encampments on Metro property at Blue Line Yard, Division 11.A 3rd homeless encampment was not on Metro property. All 3 homeless encampments werelocated in City of Long Beach jurisdiction. 11/01/2018.

ACTION LAPD HOPE LASD MET LBPD

October2018

November2018

October2018

November2018

October 2018November2018

Contacts 220 203 247 660 18 12

Referrals 58 47 102 257 18 12

5150 Holds 2 7 6 15 0 0

MentalIllness

14 26 77 141 9 4

SubstanceAbuse

8 58 59 111 2 5

Veterans 1 2 3 7 0 6

Shelter 9 13 4 6 5 3

MotelHousingPlan

2 0 0 1 0 0

VA Housing 0 1 0 0 0 1

Return toFamily

0 1 1 2 0 0

TransitionalLong TermHousing

6 3 0 0 0 0

Detox 0 2 0 2 0 0

Rehab 7 15 0 0 0 0





ACTION LAPD HOPE LASD MET LBPD

October2018

November2018

October2018

November2018

October 2018November2018

Contacts 220 203 247 660 18 12

Referrals 58 47 102 257 18 12

5150 Holds 2 7 6 15 0 0

MentalIllness

14 26 77 141 9 4

SubstanceAbuse

8 58 59 111 2 5

Veterans 1 2 3 7 0 6

Shelter 9 13 4 6 5 3

MotelHousingPlan

2 0 0 1 0 0

VA Housing 0 1 0 0 0 1

Return toFamily

0 1 1 2 0 0

TransitionalLong TermHousing

6 3 0 0 0 0

Detox 0 2 0 2 0 0

Rehab 7 15 0 0 0 0

FY19 Officer Expansion:Metro’s contracted law enforcement specialized in homeless engagement will increase during FY19.LAPD HOPE officers will be increased from 10 part time officers to 10 full time officers, LASD METdeputies will be increased from 6 to 10, and Long Beach PD will hire 2 quality of life officers.

Metro’s Encampment Protocol:LAPD HOPE and Sheriff’s MET teams continue to provide enforcement and outreach on cityproperties abutting Metro. Metro has developed an encampment protocol to be applied to all ofMetro properties.

Measure H Generalist:Metro’s Homeless Action Plan integrates itself into the work provided under Measures H and HHH.Part of the E6 Strategies of Measure H includes 40 additional outreach workers otherwise known as“generalists” to conduct outreach on government properties including Metro, and countywide parks,libraries, beaches and harbors. These generalists will not go past the fare gates and their data, perthe county will not be extrapolated for Metro. However, these generalists will work with the C3 teamsto provide outreach services.





Mental Health Outreach Workers:Metro pilot program with the LA county Department of Mental Health will be launched pending Countymental health outreach workers becoming available.

Metro Homeless Task ForceMetro hosted its quarterly Homeless Task force on December 12, 2018. Attendees included LACounty, LA City, Metro personnel, business interests and elected staff.

2019 LAHSA Homeless CountFor the fourth year, Metro will partner with the Los Angeles Homeless Services Agency (LAHSA) andthe United Way for the Greater Los Angeles Homeless Count. The count will assess the number ofhomeless individuals on Metro’s system and provide data to direct homeless resources. The countwill occur on Metro on January 23rd, 24th and 25th at 5am. Volunteer opportunities are forthcoming.

ATTACHMENTS

Attachment A - System-Wide Law Enforcement Overview October & November 2018Attachment B - Detail by Rail Line October & November 2018Attachment C - Key Performance Indicators October & November 2018Attachment D - Transit Police Summary October & November 2018

Prepared by: Alex Z. Wiggins, Chief, System Security and Law Enforcement,(213) 922-4433

Reviewed by: Phillip A. Washington, Chief Executive Officer, (213) 922-7555




SYSTEM-WIDE LAW ENFORCEMENT OVERVIEWOCTOBER 2018 Attachment A

When compared to the same period last year, Crimes Against Persons decreased by 10.2%, Crimes Against Property decreased by 30.1%, and Crimes Against Society increased by 225%.

Average emergency response times were 4.46 mins.

For the month of October 2018, bus operator assaults increased by 43% compared to the same period last year.

Green Checks- Occurs when a patron has valid fare

Yellow Checks- Occurs when a patron has valid fare, but did not tap at

transfer station

Red Checks- Occurs when a patron has invalid fare

Compared to October of last year, there were 3 more bus

operator assaults which resulted in a 43% increase


SYSTEM-WIDE LAW ENFORCEMENT OVERVIEWNOVEMBER 2018 Attachment A

When compared to the same period last year, Crimes Against Persons increased by 9.8%, Crimes Against Property increased by 25%, and Crimes Against Society increased by 400%.

Average emergency response times were 5.74 mins.

For the month of November 2018, bus operator assaults increased by 1,100% compared to the same period last year.

Green Checks- Occurs when a patron has valid fare

Yellow Checks- Occurs when a patron has valid fare, but did not tap at

transfer station


Compared to November of last year, there were 11

more bus operator assaults this month

Attachment B Detail by Rail Line October & November 2018

http://libraryarchives.metro.net/DB_Attachments/181213_Attachment%20B%20-

%20MTA%20Supporting%20Data%20October%20&%20November%202018.pdf

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Attachment C

KEY PERFORMANCE INDICATORSOCTOBER 2018

KEY PERFORMANCE INDICATORSOCTOBER 2018

Grade Crossing Operation Locations October:

1. Blue Line Stations (160)

2. Expo Line Stations (210)

3. Gold Line Stations (250)

Attachment C

KEY PERFORMANCE INDICATORSNOVEMBER 2018

KEY PERFORMANCE INDICATORSNOVEMBER 2018

Grade Crossing Operation Locations November:

1. Blue Line Stations (172)

2. Expo Line Stations (295)

3. Gold Line Stations (181)

Attachment D

2017 2018October October

CRIMES AGAINST PERSONSHomicide 1 0Rape 2 0Robbery 42 24Aggravated Assault 20 24Aggravated Assault on Operator 1 1Battery 69 70Battery Rail Operator 6 9Sex Offenses 16 13SUB-TOTAL 157 141

CRIMES AGAINST PROPERTYBurglary 0 2Larceny 92 60Bike Theft 5 10Motor Vehicle Theft 4 0Arson 0 0Other 0 1Vandalism 22 13SUB-TOTAL 123 86

CRIMES AGAINST SOCIETYWeapons 0 2Narcotics 4 18Trespassing 4 6SUB-TOTAL 8 26TOTAL 288 253

ENFORCEMENT EFFORTSArrests 205 230Citations 1,681 2,021Fare Checks 394,345 352,123Calls for Service 1,595 992

To provide excellence in service and support

Transit Police Monthly Crime Report

Attachment D

2017 2018November November

CRIMES AGAINST PERSONSHomicide 0 1Rape 0 0Robbery 41 30Aggravated Assault 16 37Aggravated Assault on Operator 1 2Battery 49 53Battery Rail Operator 8 10Sex Offenses 7 1SUB-TOTAL 122 134

CRIMES AGAINST PROPERTYBurglary 1 2Larceny 83 107Bike Theft 3 8Motor Vehicle Theft 3 1Arson 0 0Other 0 2Vandalism 14 10SUB-TOTAL 104 130

CRIMES AGAINST SOCIETYWeapons 1 4Narcotics 4 15Trespassing 0 6SUB-TOTAL 5 25TOTAL 231 289

ENFORCEMENT EFFORTSArrests 221 247Citations 1,495 1,868Fare Checks 433,419 253,588Calls for Service 1,478 967

To provide excellence in service and support

Transit Police Monthly Crime Report

Los Angeles County Metropolitan Transportation Authority

October&November2018TransitPolicingPerformanceSummary

January10,2019BoardStaffBriefing

Key Performance Indicators

CrimesAgainstPersons,Property,andSociety– October2018

2


CrimesAgainstPersons,Property,andSociety– November2018

3


AverageEmergencyResponseTimes– October2018

4


AverageEmergencyResponseTimes– November2018

5


PercentageofTimeSpentontheSystem– October2018

PercentageofTimeSpentontheSystemasaWhole– October2018

6


PercentageofTimeSpentontheSystem– November2018

PercentageofTimeSpentontheSystemasaWhole– November2018

7


RatioofStaffingLevelsvsVacantAssignments– October2018

8


RatioofStaffingLevelsvsVacantAssignments– November2018

9

GradeCrossingOperationLocationsOctober:

1. BlueLineStations(160)

2. ExpoLineStations(210)

3. GoldLineStations(250)


GradeCrossingOperations– October2018

10

GradeCrossingOperationLocationsSeptember:

1. BlueLineStations(172)

2. ExpoLineStations(295)

3. GoldLineStations(181)


GradeCrossingOperations– November2018

11


RatioofProactivevsDispatchedActivity– October2018

12


RatioofProactivevsDispatchedActivity– November2018

13

WinterSurgeEnhancedDeployment

14

• “WinterSurge”waslaunchedinNovember2018andwillrunthroughMarch2019

• LASDincreaseddeploymentby16.5%fromanaverageof121deputiesperdayto141

• LAPDincreaseddeploymentby6.5%fromanaverageof122officersperdayto130

• MetroTransitSecurityadjusteditsscheduletodeployFareComplianceOfficersearlierat3a.m.insteadof5a.m.topreventhomelessfromenteringthesystem

• MetroisalsoutilizingprivatesecuritytoenhancesecurityontheGreenLinetieinandtheNewBlue

los angeles county metropolitan transportation authority...

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