lokvani: an e-ffort to empower lokvani presentation amod kumar district magistrate, sitapur 9th...

Lokvani: An e-ffort to empower

Lokvani Presentation

Amod KumarDistrict Magistrate, Sitapur

9th National E-Governance Conference

3rd feb 2006

Kochi, Kerala


lR;eso t;rs

Taking IT to Masses


What is Lokvani?

Lokvani, Sitapur is an internet kiosk based system for providing various information,

services and public grievance redressal in a transparent, accountable and time-bound

manner.


Public Grievence Redressal

Senior Officers

Departmental officers

Field levelofficers/employees

?

EXISTING SYSTEM


Third Party, Lokvani Kiosk

Lokvani Server

DM

Concerned Department

Lokvani - Process


Lokvani Kiosk


3 key components :

• Viability

• Sustainability

• Replicability

Lokvani – Business Model


Available ServicesOnline land records (Khataunis)Online registration, disposal and monitoring of public grievances.Online registration, disposal and monitoring of RTI applicationsOnline causelists of revenue courtsIVRS/ SMS facility for complaints statusCall Centre ( Manual) for pensionersOn line status of arms license applications. GPF Account details of basic Education Teachers.Online tender publication/ monitoring.Information of various government schemes/ prescribed government formsList of different development works / Schemes / Expenditure / Beneficiaries etc. Details of work done under MPLAD / Vidhayak Nidhi.Allotment of funds to Gram Sabhas under different development schemes.Allotment of Food grains to Kotedars (fair price shops). Other useful information of public interest. Single Window System

Caste/ Income/ Domicile CertificatesDeath/ Birth CertificatesDriving Licences (Learning)


S .No . Lokva n i Ce ntre No o f Com pla in t

s Re ce ive d (ti l l June

05)

Am ount Co lle cte d (Rs.) (in 7 m onths)

Incom e pe r

M onth (Rs.)

(A ) (B) © (D) = (C ) * 20 (E) = (D) / 7

1 B is wan -1 775 19375 2768

2 B is wan -2 3279 81975 11711

3 Laharpur -1 534 13350 1907

4 Laharpur -2 1355 33875 4839

5 M ahm udabad -1 1635 40875 5839

6 M ahm udabad -2 1342 33550 4793

7 M is rik h -2 992 24800 3543

8 M is rik h-3 1334 33350 4764

9 S idhauli -1 1470 36750 5250

10 S itapur -1 3195 79875 11411

11 S itapur -2 6563 164075 23439

Average Income of Kiosks (from single service)


Highest Earning Kiosk


No of Services

Inco

me

Income ofKiosks

Kiosk – Services Offered Vs Income


Reach

Inco

me

Income ofKiosks

Kiosk – Reach of Kiosks Vs Income


Increase in Reach + Increase in no. of services

Income

IncomeofKiosks

Kiosk – Sustainable Income


o Online Electoral Rollso Online payment of electricity, phone billso Police station computerization / networking o Tourist Related informationo Mandi rates of fruits/ vegetables/ foodgrainso Parivar register Database (Rural & Urban)o Govt employees Databaseo Information on educational institutions.o Health information. (All Hospitals/ Nursing Homes/ Laboratories)o Revenue Recovery Certificates (RCs)o Banking Serviceso Drinking Water facilities Databaseo Irrigation facilitieso Development from MP/MLA fundso Khasra and Jamabandi records

Proposed Services on Lokvani


Strengths of Lokvani

Total Transparency, Accountability and Easy Accessibility

Monitoring of all complaints and grievances

24X7 access to services

Performance monitoring of officers

Self Sustainable PPP Model

Manipulation of records not possible

Job creation in rural areas

Bridging the digital divide

Easily replicable


AchievementsSuccessful operation despite heavy power shortage (6 to 7 hours electricity availability)

Success despite adverse conditions of illiteracy, attitude , lack of proper work culture etc.

Being replicated across all the districts of UP by State G.O. dated 16th June 2005

Accepted and extensively used by citizensAn average of 150-200 grievances being received daily

More than 50,000 grievances redressed in a year


Media Coverage


Constraints

Mindset of government functionaries

Lack of satisfaction of meeting personally with the officer

Enclosures cannot be attached with application

Possibility of fake complaints

Sustainability

Quality vs. Quantity


20

35

40 5

Technology

Business ProcessReengineeringChangeManagementLuck

E-Governance : Components of Success


Lessons for future

• No subsidies and loans to kiosks• First increase the number of services delivered

through kiosks and then increase their reach in rural areas

• Kiosks must be self-sustainable and profit driven• A combination of govt. and private services to be

delivered through kiosks to ensure sustainability


Road Ahead

Going beyond the RTI Act in not only giving the information but also ensuring positive action on that information.

“An attempt to further strengthen the largest democracy of the world”


Role Model


Our Vision


Thank You

lokvani: an e-ffort to empower lokvani presentation amod kumar district magistrate, sitapur 9th...

Documents

lokvani slide

lokvani kiosk slide

lokvani kiosk lokvani

effort t

replicable slide

masses slide

kerala slide

kiosk sustainable income