lokvani iim lko. ppt. for dainics offcrs. 281106 (1)

7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)

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LOKVANI(The Voice of Common Man)

An e-effort toempower common man

28th November, 2006at

IIM Lucknow

By

Amod KumarDistrict Magistrate, Faizabad


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Outline of presentation

Relevance of e-Governance for India

Demonstration & technicaldetails of

Lokvani (WHAT?)1. Front-end

2. Back-end

Process of implementation &administrative details (HOW?)

e-Governance issues


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Developed Country by 2020

Our Presidents vision


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India cant be aDeveloped Country

if

It is not e-Governed


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Why?


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Large Population


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Wide Spread Corruption


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Implementing RTI Act

2005 is impossible withoute-Governance.


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Slow & lethargic

bureaucracy


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Long decision time


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Can we be e-Governed

nation?


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Our Past Successes

Bhoomi

Railway Reservation

System Banks

E-Seva


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Bhoomi


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Railways


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Banks


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Our Role Models

Computerized railway reservation system

Bhoomi, Karnataka


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What is Lokvani?

Lokvaniis

an Internet kiosk based G2C interface

for

providing variousinformation and publicgrievance redressalin a transparent,accountable and time-bound manner

byforging effectivePublic-Private Partnership

(PPP)


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Welcome to LOKVANI

www.sitapur.nic.in/lokvani
http://www.sitapur.nic.in/lokvanihttp://www.sitapur.nic.in/lokvani


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?

Public Grievance Redressal -Existing System

SeniorOfficers

Departmentalofficers

Field levelofficers/employees

Common man


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Public grievance redressal-LokvaniSystem

LokvaniServer

DMoffice

ConcernedDepartment

Third Party,Lokvani Kiosk

customer


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Lokvani & RTI Act

Customer Govt.officeLokvanikiosk

NIC

DMOffice

Dispute resolution

scan

Online requestrequest

Scanned onlinecopy

online online

Hard copy
http://images.google.co.in/imgres?imgurl=http://axiomtek.industrialpartner.com/Images/p2003-845-1(2).gif&imgrefurl=http://axiomtek.industrialpartner.com/PANEL2003_845.htm&h=300&w=300&sz=34&hl=en&start=137&tbnid=-y17fitWIdSJ0M:&tbnh=111&tbnw=111&prev=/images?q=COMPUTER+KIOSK&start=120&ndsp=20&svnum=10&hl=en&lr=&sa=Nhttp://images.google.co.in/imgres?imgurl=http://www.utsa.edu/today/images/computers/kiosk.jpg&imgrefurl=http://www.utsa.edu/today/news/archive/2003/january/fees2.cfm&h=165&w=250&sz=10&hl=en&start=38&tbnid=syC7QFci7YyxzM:&tbnh=69&tbnw=106&prev=/images?q=COMPUTER+KIOSK&start=20&ndsp=20&svnum=10&hl=en&lr=&sa=Nhttp://images.google.co.in/imgres?imgurl=http://axiomtek.industrialpartner.com/Images/p2003-845-1(2).gif&imgrefurl=http://axiomtek.industrialpartner.com/PANEL2003_845.htm&h=300&w=300&sz=34&hl=en&start=137&tbnid=-y17fitWIdSJ0M:&tbnh=111&tbnw=111&prev=/images?q=COMPUTER+KIOSK&start=120&ndsp=20&svnum=10&hl=en&lr=&sa=Nhttp://images.google.co.in/imgres?imgurl=http://cosray2.wustl.edu/tiger/pictures/tiger2003_antarctica/mcmurdo/mcmurdo_computers01.jpg&imgrefurl=http://cosray2.wustl.edu/tiger/pictures/tiger2003_antarctica/mcmurdo/mcmurdo_computers01.jpg.html&h=600&w=800&sz=104&hl=en&start=68&tbnid=pPDHzLqc3ykFiM:&tbnh=106&tbnw=142&prev=/images?q=COMPUTER+KIOSK&start=60&ndsp=20&svnum=10&hl=en&lr=&sa=N


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Lokvani & Single Window Kenrda

customerGovt.office

SingleWindow

Kendra


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Typical Lokvani kiosk


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Average Income of Kiosks (from single service)

S.No. Lokvani Centre No of

Complaints

Received

(till Jan 06)

Amount

Collected (Rs.)

(in 14 months)

Income

per Month

(Rs.)

1 Sitapur -2 12912 322800 23057

2 Biswan -2 5607 140175 10013

3 Sitapur -1 5151 128775 9198

4 Laharpur -2 2965 74125 5295

5 Mahmudabad -1 2824 70600 5043

6 Sidhauli -1 2804 70100 5007

7 Mahmudabad -2 2754 68850 4918

8 Misrikh-3 2362 59050 4218

9 Sidhauli -3 1548 38700 2764

10 Maholi -2 1519 37975 2713

11 Misrikh -2 1497 37425 2673

12 Sitapur-7 1423 35575 2541

13 Biswan -1 1308 32700 2336

14 Reusa -1 1015 25375 1813

15 Hargaon -1 1014 25350 1811

16 Laharpur -1 891 22275 1591

3709Average Income(for kiosks established in Nov 04)


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Viability of the Kiosk

Kiosk - Services Offered Vs Income

No of Services

Income

Income of

Kiosks


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Kiosk - Reach of Kiosks Vs Income

Reach

Income

Income of

Kiosks


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Kiosk - Sustainable Income

Increase in Reach + Increase in no.

of services

Income

Income

of

Kiosks


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Online court cases, cause lists, judgements

Online Electoral Rolls Vehicle Registration, Driving License Payment of electricity bills, phone bills Ration cards and allotment to qotedar. Police thana computerization / networking

connectivity Tourist Related information Daily rates of Fruits/ Vegetables/ Grains

Online pensioners info. / Installation of IVRS

SMS Parivar register Database (Rural & Urban)

All employees Database

University/ College info. (Seat Availability,Admission)

Proposed Services


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Health info. (All Hospitals/ NursingHomes/ Laboratories)

Recovery Certificates (R.C.s) Industries info (Durry exporters etc.) Registry of properties Banking Services Drinking Water facilities Database Development from MP/MLA funds

Khasra and Jamabandi records SC/ST tracker

Proposed Services (Contd)


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Kiosk operators are partners & motivators

Cost saving

Taste of convenience , no roll back

Public satisfaction

Most ignored group, feeling of regaining faith inadministration

Will it Sustain?


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Strengths of Lokvani

Transparency and accountability to complainant.

Complete transparency in all works / schemes /beneficiaries / selection / expenditure etc.

Compulsion to come to District / Tehsil HeadQuarter avoided.

Effective monitoring of all complaints /grievances.

24X7 services.

Monitoring of performance of district levelofficers is possible by senior officers at stateheadquarter.


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Achievements

More than 70,000 complaints registered and68000 disposed off in about 20 months.

First successful e-Governance project in Uttar

Pradesh

First District in country to provide On line Landrecords on Internet in Hindi.

Government of has come out with a G.O toimplement Lokvani in all Districts of U.P


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Uniqueness of Lokvani First successful zero support based PPP model for

kiosks in the country

Profit and competition can overcome powershortage, illiteracy, poverty, adverse socio-

political conditions, lack of professional workculture

70000 rural people using it injust one district

Going beyond just provision of services to makethe govt. accountable and giving the citizen theright to answer


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Awards

Dataquest e- gov Champion Award-2006

Winner of Golden Icon Award atNational e-governance Conference-2006

Won special mention (second place) inPublic Administration category atStockholm Challenge Awards 2006.


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Awards (contd)

Manthan Award for best e-Contentin 2006

Microsoft Award in e-governanceConference-2006

Intelligent Enterprise Award fromIndian Express


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Constraints

Mindset of government functionaries Lack of satisfaction of meeting personally with

the officer

Enclosures cannot be attached with application

Possibility of fake complaints Sustainability

Quality vs. Quantity


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How we did it?

Sept. 2004 Studies of Similar initiatives in Dhar(M.P) andJhalawar (Rajasthan).

Sept.-Oct.

2004

Plugging the loopholes and designing a new

system in consultation with all District levelofficers.

Oct.2004 Establishment of a registered societyLOKVANI, SITAPUR at district level.

Nov.2004 Registration, training and agreement withalready running computer centers/ cyber cafesin the district on a fixed fee (Rs. 1000)


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How we did it Contd.Jan.2005 Weekly monitoring of performance

Feb.2005 brought on internet

Feb.2005 Land Records on Lokvani

Apr.2005 dashboard added

May.2005 Muster Rolls

Jun.2005 Status of Arm Licenses

Jun.2005 On Line Tenders

Jun.2005 IVRS Introduced

Nov.2005

March2006

Single window kendra (SWK) opened

RTI use through Lokvani


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Lessons Learnt

Better copy than reinvent the wheel Seeing is believing Team spirit (giving credit/appreciation/freedom) Best is the enemy of good

Failure is the pillar of success Socializing helps No subsidies No need to be a technocrat PPP is must for sustainability Strategy (calculated moves) Use of media and politicians


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Role Model


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Our Vision


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Road Ahead

Making kiosks a single window ATM

for all citizen related governmentservices of the state and centralgovernment.


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What is e-Governance ??

There are innumerable definitions ofe-Governance, but all are focussed on ..

Citizen & Good Governance

In our view e-Governance is ...

Utilizing the ICT Services as a highly effective enabling tool for Good

Governance in the shortest time frame, and to empower citizensthrough knowledge and information.


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Elements of e-Governance

Faith & Commitment Outside looking-in approach from perspective of

citizen, customers, partners & suppliers

Citizen empowerment & constant feedback

Re-design processes to create value proposition forcustomer & employees

Be prepared for change

Culture of sharing & teamwork

Support from outside legislators, media, citizen

A tool to deliver goods & services efficiently, interactively inthe shortest possible time and lowest possible cost.


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e-Governance Challenges

Change is a challenge, but no challenge is insurmountable.

Simplification of Process & reformsin the way Government works

Changing the mindset of people,their approach & attitude

Hardware, Software, Networking,Platform, Integration

Bringing speed, efficiency andtransparency

Procedural Issues

Change Mgmt Issues

Technological Issues

System Issues


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20

35

40 5

e-Governance:Components of Success

% Luck%Change management

%

Business Process Reengineering

%Technology

Ch ll n f G n n


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Challenges of e-Governance

in U.PComputerization seen more as a publicitytool, a fashion than for any real purpose.Hence no peoples support for it.

Mindset of Government employees (fear oflosing extra income).

More efforts for G2G than G2C, leading tono perceptible benefits to common people.

Infrastructure, power, and communicationproblems

Education, illiteracy


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Whether you like it or not, youhave no choice but toimplement e-Governance.

The only choice you have is to

choose your favorite dishfrom a big menu.


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Some dishes. Police Court work R.C.s computerization Integrated land management system

Monitoring of officers (MIS) Unique citizen id Election (GIS)

RTI Blocks Items of e-Seva Birth to death approach


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Garib Jaan ke humkona tum bhula dena,Tumhi ne dard diya hai

tumhi dawa dena

Thank You

lokvani iim lko. ppt. for dainics offcrs. 281106 (1)

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