FELICIA BENNETT16112 North Freeway Apt 1512 Houston, Texas, 77090 (713)-340-6796 felicia.l.bennett@icloud.com

WORK EXPERIENCE

United States Navy, YokosukaOperations Specialist, Mar 2012 – Mar 2016

3 years of Supervisory experience working with Personal Identifiable Information.3 years of experience in receptionist duties to include screening visitors from multiple countries, creating base passes, issuing bases, and the proper disposal of those passes.Conducted 205 hours of training for the implementational of departmental and base policies/procedures covering installation access and proper identification.Strategically implemented and managed the Defense Biometric Identification System Data System (DBIDS) which captures facial recognition, fingerprints, and social security numbers of everyone who enters the Yokosuka Naval Base. Worked 45 hours per weekExecuted screening of and customer service to over 120,000 guest who accessed the Yokosuka Naval Base.Evaluate applications, records, or documents to gather information about eligibility.Confer with or interview officials, technical or professional specialists, or applicants to obtain information or to clarify facts relevant to licensing decisions.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Train or instruct employees in job duties or company policies or arrange for training to be provided.Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Interpret and communicate work procedures and company policies to staff.Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

EDUCATIONAshford University, San Diego, CA

Behavioral Science Candidate, Expected graduation, Dec 2018

New Horizons Learning Computer Learning Center, Houston, TX

Network Systems Administrator Candidate, Expected graduation, Jun 2017

HONORSGolden Key International Honour Society 06/2014 - Present SALUTE National Honor Society for Veterans 06/2014 - Present

CREDENTIALS AND LICENSESDepartment of Labor Computer Operator - 0817N 2000 Hours March 2015 to Present Monitored and controlled electronic computer and peripheral electronic, data processing equipment to process business, scientific, engineering, and other data according to operation instructions.United States Navy Sea Combat Air Controller February 2014 to Present Specialized in the safety of the aircraft and pilot. Assist pilot in designation of weapons and the classification of other aircraft and the dissemination of tactical information to its designated authorities.

SKILLS/STRENGTHSMicrosoft WordMicrosoft PowerpointMicrosoft ExcelMicrosoft OneNote