When Task Completion Is Not Enough

Experiential Aspects of University E-Services

Liene Viļuma, University of Latvia

User experience

is influenced by

• the user’s internal state (predispositions, expectations, needs, motivation, mood, etc.),

• the characteristics of the designed system (complexity, purpose, usability, functionality, etc.)

• and the context within which the interaction occurs (organisational/social setting, meaningfulness of the activity, voluntariness of use, etc.)

Aims

To investigate

• user experience of university website

• the relative importance of pragmatic and hedonic aspects of userexperience

To assess

• the suitability of sentence completion as a method

Findings

Effectiveness

User experience questionnaire I

User experience questionnaire II

User experience questionnaire III

Using this website, I felt (was)…

This website is…

This website looks…

Using this website is…

Completing the tasks was...

Conclusions

• Low results on all scales (esp. Novelty)

• High actual task performance vs overwhelmingly negative subjective experience

• Sentence completion provides additional, more specific feedback, but analysis takes more time and effort

Thank you!liene.viluma@lu.lv