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  • Leveraging Technology for State of the Art Training

    Ed Bart, Program AdministratorCenter for Urban Transportation Research

    University of South FloridaAugust 11, 2011


    Started in 1990

    FDOT program

    Transit training for state technicians

    Directed by Maintenance Consortium

    Host three Listservs

    Maintain statewide inventory

  • Recognized Goals

    Attract people to the industry

    Keep our incumbent technicians skills current

    Retain those technicians having a desire to rise

    into leadership positions

  • 2010 APTA Preliminary Skill Development and Training Needs Report

    Requiring immediate attention

    Supervisory and leadership training due to the lack of

    these skill sets throughout all management and

    supervisory levels in the industry

    Worker retirements

    Technical certification

  • EmploymentPercentChange

    Job openings due to growth and replacement


    Most significant source of education

    and training2008 2018

    * 263,100 278,000 5.68 75,300Postsecondary

    vocational award

    ** 763,700 799,600 4.7 181,700Postsecondary

    vocational award

    Table 1-NationalSource: Bureau of Labor Statistics, Employment Projections Program, Occupational Employment and Job Openings Data

    Table 2-FloridaSource: Agency for Workforce Innovation, Labor Market Statistic Center, Employment Projections

    * Bus and Truck Mechanics and Diesel Engine Specialists** Automotive Service Technicians and Mechanics

    Employment AnnualPercentChange

    Average Annual Openings

    Due ToGrowth

    Due ToSeparations Total2010 2018

    * 9,837 10,950 1.41 139 218 357

    ** 42,598 48,925 1.86 791 795 1,586

    Jobs Outlook

  • Must align with the job requirements at worksites in order to be effective

    Post-Secondary Adult Vocational (PSAV) curriculum frameworks are aligned to the 16 recommended Career Clusters defined by the U.S. Department of Education

    Career clusters enable States to establish linkages among State educational agencies, businesses, and other stake holders

    Technical Training

  • The CTT-PSAV program is designed on this model and is now part of the Transportation, Distribution and Logistics Career Cluster for the State of Florida

    This method of instruction was chosen over others to allow the CTT-PSAV to incorporate instructional strategies and methods that improve students' personal qualities and higher-order thinking skills in addition to their technical expertise

    Curriculum frameworks are designed to prepare students for a successful transition from high school to post-secondary education, employment in a career area, or both

    Technical Training

  • SCANS Competencies

    Secretary's Commission on Achieving Necessary Skills (SCANS)

    Competency strategies must include

    Identify and demonstrate work habits of successful employees

    Quality of work

    Work hours and schedule

    Actions, initiative, teamwork, dependability, and responsible

    decision making

    Self-control, responses to criticism, and relationships with

    customers and supervisors

    Time management, cost effectiveness

    Personal hygiene, health habits, and professional appearance

    Driving records, drug-free workplace, and industry policies

  • CTT-PSAV Program


    Florida Department of Transportation

    Florida Department of Education


    University of South Florida

    Hillsborough Community College

    Business Florida Public

    Transportation Association

    National Institute for Automotive Service Excellence

    Cummins Pixelyard

    Transit Agencies

    Pinellas Suncoast Transit Authority

    Volusia County Transit

    Eight other participating agencies


  • Technical Training

  • Technical Training

    Medium and Heavy Duty Truck and Bus Technician 1 (PSAV - T650100) (RTF, 398KB)

    Medium and Heavy Duty Truck and Bus Technician 2 (PSAV - T650200) (RTF, 432KB)

    Motorcycle Service Technology (8766100 / I470616) (RTF, 484KB)

    Recreational Vehicle Service Technician (PSAV - I470698) (RTF, 304KB)

    School Bus Driver Training (PSAV - I490215) (RTF, 282KB)

    Solid Waste Collection Equipment Operator (PSAV - I490203) (RTF, 371KB)

    Transit Technician 1 (9500100 / T660100) (RTF, 495KB)

    Transit Technician 2 (9500200 / T660200) (RTF, 399KB)

    Transit Technician 3 (9500300 / T660300) (RTF, 386KB)


  • Program Overview

    Certified Transit Technician Program

    Mix of classroom and hands-on training

    15 courses/subject areas

    Technicians are community college students

    33 college credit hours for technical training

    State and National certifications

  • Classroom Usually 40 hours Pre and Post test

    On The Job OJT documentation

    form Task list

    ASE Scheduled twice

    annually Must pass to exit


    Typical Course

    120 Hours

  • Transit Diesel Electrical and Diesel Engine Electronics Technician

    Course: DIM0821

    Occupational Completion Point - Data Code - A- (120 Hours)


    Winter 2011 Instructor: Todd R. Parsons

    LOCATION: Pinellas Suncoast Transit Authority (PSTA) 3201 Scherer Drive, St. Petersburg, FL 33716 PHONE: (727) 540-1800 E-MAIL ADDRESS: parsonst@cutr.usf.edu WEB PAGE: http://www.tmaarc.org CLASS DATE: March 21, 2011 - March 25, 2011 CLASS HOURS: 8:00 AM - 5:00 PM Monday through Friday Description: The purpose of this course is to develop the competencies essential to the public transit bus technology


  • Transit Equipment Preventive Maintenance

    DIM0810 Pre DIM0810 Post

    Mean 57.63 Mean 89.09Median 60 Median 90Mode 52 Mode 90SD 14.10 SD 5.61Range 48 Range 20Minimum 28 Minimum 78Maximum 76 Maximum 98

    Percent Knowledge Increase 0.55132


  • Transit Basic Electrical

    DIM0811 Pre DIM0811 Post

    Mean 60.66 Mean 74.33Median 60 Median 76Mode 60 Mode 80SD 13.08 SD 11.37Range 48 Range 40Minimum 40 Minimum 52Maximum 88 Maximum 92

    Percent Knowledge Increase 0.212435


  • Transit Diesel Engine PM

    DIM0813 Pre DIM0813 Post

    Mean 58.90 Mean 64Median 60 Median 64Mode 52 Mode 56SD 13.51 SD 10.11Range 48 Range 32Minimum 32 Minimum 52Maximum 80 Maximum 84

    Percent Knowledge Increase 0.039773


  • Transit Diesel Engine PM


    1. A loud knocking sound that is half the engine speed might be created by:


    Bent connecting rod

    Out-of-balance crankshaft


  • On The Job

    Agency W.O.


    Date Service


    Actual WorkPerformed





    Basic Electrical

    Basic Electrical

    Basic Electrical

    Basic Electrical

    Basic Electrical

    OJT Documentation FormTransit Technician 1

    OCP B

  • On The Job DIM0811 Transit Basic Electrical

    Task List

    Skill Level & Order of Instruction

    Learning Objectives

    101Verify operator complaint, reproduce the condition (including intermittent problems), and/ or road test vehicle; determine necessary action

    101Check continuity in electrical/electronic circuits using appropriate test equipment.

    101Check applied voltages, circuit voltages, and voltage drops in electrical/electronic circuits using a DVOM.

    101Check current flow in electrical/electronic circuits and components using and ammeter, DVOM or clamp-on ammeter

    101Check resistance in electrical/electronic circuits and components using an ohmmeter or DVOM

  • ASE Testing

    Twice annually

    Program registers and pays

    Program provides study guides

    Re-test when necessary

  • Contagious Optimism

    DIM0810 Transit Equipment Preventive Maintenance


    General Shop Safety





    FMVSS 121

    Precision Instruments (micrometer)

    Hardware and Fasteners

    Methods that require students to identify, organize, and use resources



  • Building Circuits

    DIM0811 Transit Basic Electrical Systems (H6)

    General Shop Safety

    Atech Boxes

    Ohms Law

    Series, Parallel circuits

    Relays and Transistors

    Application of AC current

    Application of DC current

    Incorporate methods to improve students' personal qualitiesand higher-order thinking skills

  • Hands-on Tear Down

    DIM0812 Transit Wheelchair Lift/Ramp

    General Shop Safety

    Troubleshoot and repair, Disassemble and Reassemble

    Component identification and function

    LiftU LU5, LU6, LU11

    Braun Millennium 2

    Ricon S Series

    Kneeling faults and components

    Hydraulic, Electrical systems

    Workplace Communication Skills

  • Round Robin

    DIM0813 Diesel Engine Preventive Maintenance (H2)

    General Shop Safety

    Identify types of bearing, gaskets, seals and fasteners

    Demonstrate the ability to correctly collect an oil sample

    Oil analysis

    Preventive maintenance inspections IAW manufacture specification

    Cummins Insite, QSOL




    Demonstrate the qualifications for employment


  • Guest Instructors

    DIM0814 Transit Steering and Suspension (H5)

    General Shop Safety

    Steering geometry

    Wheel Alignment (Hunter)

    Identify and describe the effects of

    King Pin Inclination Angle (KPI)

    Scrub Radius

    Wheel track and thrust angle

    Toe, Camber, Caster

    Understand social, organizational, and technological systems

  • Hands-on Troubleshooting

    DIM0820 Transit Hydraulic

    General Shop Safety

    Hydraulic Safety

    Pascals Law

    ISO 4406/200 Standards Cleanliness Code

    Explain the basic principles of hydraulics

    Explain the basic operating components of a hydraulic system

    Troubleshoot hydraulic circuits and components

    Troubleshoot Fan Drive Control Assembly (FDCA)

    Work with each other cooperatively and productively

  • Everyone Gets InvolvedDIM0821 Transit Diesel Electrical and Diesel EngineElectronics (H6)

    Analyze electrical circuits

    Ohms Law

    Explain the principles of diodes and rectifiers

    Explain voltage regulator

    Test and repair

    Starting Charging Ignition

    Identify, diagnose, remove and replace, electronic sensors

    Cummins Insite, QSOL

  • Mentor 3D

    Allows for pre and post classroom instruction

    Self paced distance learning

    Integrates training and testing

    Develops test taking strategies

  • Challenges Force Innovation

    Extend the instructors reach

    Monitor hands-on training

    Train areas that need more instructor time

    Some technicians/shops lack necessary equipment

  • Virtual Hands-On Training

    Allows for hands-on monitoring at a distance

    Ensures equipment availability

    Extends the instructors reach

    Unlimited troubleshooting scenarios

  • Program Evaluation

    Performance Measurement

    Assessment of what the program actually looked like during the

    first phase

    Summary of the development, purpose, and administration of the

    program during the first phase

    Selection of participants

    Official HCC admission dates

    Class schedule

    Efforts undertaken to achieve statutory compliance

    Coordination with program partners

    Implementation of program mandates

    Highlights that occurred during the year

  • Program Evaluation

    Recommended measures are outcome-based

    Establishes best practices for the CTT-PSAV program

    Focus on efficiency and effectiveness in four primary areas

    The classroom/hands-on

    The curriculum

    The instructor

    On-the-job training

    An objective, i.e., a target for acceptable performance, identified for each measure of performance, is based on current program goals

    Recommended performance measures and management objectives are presented in Table 1

  • Performance Measure Detail ObjectiveActual Results


    X or



    m Quality of learning Post-test score versus pre-test score Post exceeds Pre __

    Level of learning Post-test score >70% __

    Quality of facilities/location Level of satisfaction 4.5 of 5.0 __




    Quality of course materials Level of satisfaction 4.5 of 5.0 __

    Course meets expectations Level of satisfaction 4.5 of 5.0 __




    Training materials and handouts Level of satisfaction 4.5 of 5.0 __

    Quality of presentations Level of satisfaction 4.5 of 5.0 __

    Quality of repairs Number of repeats, comebacks, and failures 70% __

    Table 1

  • Program Evaluation

    Operating Indicators

    Unlike performance measures, which are outcome-based, operating indicators represent outputs

    Reflect trends and performance over time

    Outputs report accomplishments

    TMAARC tracks the number of repeats, comebacks, and failures

    The actual change in the number of repeats fails to measure performance

    Operating indicators do provide meaningful information about the program that supplements performance measures in evaluating and monitoring performance

    Recommended operating indicators are presented in Table 2

  • CTT Program Operating Indicators

    Official Reporting Period: September 2011 through August 2012Reportable Indicators Objective 2012

    Beginning enrollmentNumber of students enrolled in the CTT Program on September 1, 2011


    Ending enrollmentNumber of students enrolled in the CTT Program on August 31, 2011


    AttritionNumber of students who left the program during the year 0Regional significanceNumber of agencies with participants in the program 0Quantity of work repairsNumber of repairs scheduled 0Number of work orders rejected for being less than acceptable


    Technical abilityNumber of Virtual Hands-on Training (VHOT) tests completed 0Contribution to teamNumber of presentations to share knowledge and lessons learned provided by participants at home agencies


    Table 2

  • Program Evaluation

    Detailed review of operating indicators

    Comparison of post-participant survey results with the pre-participant survey results in relationship to the actual performance of the participants to identify required program enhancements

    Discussion of planned improvements moving forward

    General overview of the program presented as a summary of findings

    Sample survey questions are presented in Table 3

  • Table 3

  • U.S. Transportation Secretary LaHood Announces Funding for Creating New Jobs and Training the Next Generation of Transit Workforce.

    Twelve programs from across the nation successfully competed for the "Innovative Workforce Development" dollars. FTA received 35 applications requesting a total of $7.3 million in requests for the $3 million available. A complete list of successful proposals can be found here.

    Funds will expand the Certified Transit Technician Program previously developed by the Center for Urban Transportation Research (CUTR) at the University of South Florida. The program's curriculum is comprised of classroom, hands-on, and on-the job training. Students will earn a Post Secondary Adult Vocational Certification (PSAV) and an Automotive Service Excellence (ASE) Master Certification in transit vehicle maintenance, as well as receiving college credit towards an associate's degree. Students are sent by various transit agencies in the Florida Transit Maintenance Consortium.

    National Recognition


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