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create your future www.utdallas.edu
Presented By: Dr. Calvin D. JamisonVice President for Business Affairs
Lean Management
A Culture of Excellence
University of Texas at Dallas
create your future www.utdallas.edu
What is Lean?
Lean is the elimination of waste or non value-added activities from a process in order toimprove efficiencies and provide qualitycustomer service.
Lean is not intended to
eliminate people, but to
maximize their talents
and free up capacity
create your future www.utdallas.edu
A way of thinking and acting for an entire organization to achieve operational efficiency
Transformation process about how an organization conducts business rather than a short term cost reduction strategy
Lean….
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Lean Initiative @ UTD - Background
Aligned to strategic goals Improving Operational Efficiency Introduction of Lean in 2007
Culture driven vs. Individual Culture of UTD across Campus Customer service focus
Proactive vs. Reactive Lean training sessions introduced Lean participation from stake
holders
Process driven vs. Time Focus on processes across
departments Focus on Cost Containment
P
R
I
D
E
Promote Process Improvement
Reward Results
Involve the Campus
Deliver Excellence
Enhance Efficiency
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Strive for Excellence
Continuous Evaluation
Continuous Improvement
Continuous Feedback
• A journey not a destination• A habit not an act• Constantly improve the quality of what we do•Attaining efficiency inTimeMotion Money
Lean initiative is an opportunity to create a sense of unified purpose at individual, departmental and organizational level
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The Results
177 processes mapped to improve delivery
Automated Bank Reconciliation Project
Item Before After
“People” hours spent on bank reconciliation
120hrs/mo
32hrs /mo
Annual Savings 1,056 hours
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The Results
Automated Budget Submission Process led to reduction of paper used by 10,000 sheets annually
Before After
Cost containment strategy led to $421,299 in utility savings while 234,698 sq ft were added
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The Results
Admission and Enrollment Services Multiple forms for
scholarship awards to one form
Finance and Controller Office Lead time in requisition
processing reduced from 3 to 1.5 days
Before After
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Value is what your customer says it is…
Customer Service Initiative - 2008
Customer service orientation factor added to Annual Performance Review
Over 300 UTD employees have received some form of Customer Service training
Over 200 have been Certified
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Customer Service Model
Core Principles
• Welcome People• Deliver Service• Transition People, Resources • Closing/Finishing Service
Measuring our service• Reliable• Assuring• Tangible • Empathic• Responsive (Timely)
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Engaged Workforce
PRIDE Campaign across Campus
Creating pride - the UTD story
Healthy workforce a more productive workforce Wellness initiative – “UT Dallas
Cares”
The UT Dallas Swagger –“Delivering Excellence”
P
R
I
D
E
Promote Process Improvement
Reward Results
Involve the Campus
Deliver Excellence
Enhance Efficiency