Day 2 Leading a successful service - Looking around workbook

Day 2 Leading a successful service - Looking around workbook

Agenda

Topic

Arrival and registration

Session 1: Welcome back

Session 2: Well-led in reality - success in a box and challenges

Break

Session 3: Leadership as host

Session 4: Visions and values

Lunch

Seekers activity feedback

Session 4: Visions and values (continued)

Break

Session 5: Capability and evidence

Session 6: Measuring success

Session 7: Commitment to action, review of day and take home

About online content The Well-led Programme is complemented by exclusive online content. Access to this content will be available upon completion of each workshop’s evaluation survey, which will be e-mailed directly to you at the end of each day.

Please note that whenever you see the following symbol in the programme’s presentation

slides, there is associated online content available.

Also available online:

all presentation slides hand-out resource

Day 2 Leading a successful service - Looking around workbook

Session: Well-led in reality

Online content includes: Key drivers of quality care

Culture, Values and Visibility – recommendations, examples and telling signs

How CQC inspection focus is evolving?

Notes

Day 2 Leading a successful service - Looking around workbook

“Innovation was identified as a characteristic of outstanding services, with good leaders described as being ‘innovative’ or ‘creative’, especially when adopting really person-centred practice and solutions to individual care needs, instead of simply seeing the risks or barriers.” The State of Adult Social Care Services: 2014 / 2017 CQC

Additional notes (cont.)

Day 2 Leading a successful service - Looking around workbook

Session: Leadership as host

Online content includes:

Leadership as host article

Notes

Day 2 Leading a successful service - Looking around workbook

Additional notes (Cont.)

“The demands placed upon registered managers define the necessity for registered managers not to become ‘blinkered’ by the challenges of the day-to-day role. It’s incumbent that we look outside of our own service, keeping our focus on our personal continuous development. We need to seek out every opportunity and methodology to update our knowledge, our skill set and our practice.” David Morgan, Group Manager of Care and Care Services, Christadelphian Care Homes

“Lead by example, ensure everything you do is the best it possibly can be within the time available…if you strive to do a great job your staff will follow your lead” Stephen McCoy, Director, Bluebird Care Central Bedfordshire

Day 2 Leading a successful service - Looking around workbook

Session: Vision and values

Online content includes:

Values based leadership (Copeland) Good and outstanding care providers –

vision statements

Vision and values self-reflection Dream task (triad activity)

Additional notes

“The relationship between managers and their own leaders and managers is critical. Good managers can only be effective in an environment where their values are shared and upheld, and they are listened to and supported. My advice to owners and leaders: invest in developing your managers to be fantastic, support them so they stick with you, and when they move on, celebrate their contribution - and make sure you have someone ready and able to step into their shoes.” Georgina Turner, Programme Head Employer Engagement, Skills for Care

Day 2 Leading a successful service - Looking around workbook

Additional notes (cont.)

“In the interview with new staff, we explain about our ethos at the home and that we expect our Residents to receive a high standard of care. We inform them that standards are monitored on a daily basis by various people working in the home i.e. Care Supervisors, Managers etc.” Rebecca Elford, Nominated Individual, The Old Vicarage Residential Care Home

Day 2 Leading a successful service - Looking around workbook

Session: Capability and evidence

Online content includes:

Capability and evidence workbook

Additional notes

“Effective leadership is the essential ingredient to drive standards and change which is why we have three exceptional registered managers ’s who have varying competencies, skills and experiences to drive our quality agenda. Our management team are qualified to teach, train, assess and verify, so we can skill people, create opportunities to develop in their role and support them to achieve high competency levels.” Kevin Hewlett, Director/Registered Manager, Hale Place Care Homes

Day 2 Leading a successful service - Looking around workbook

Session: Measuring success

Online content includes:

Star diagram

Additional notes

Day 2 Leading a successful service - Looking around workbook

Good leaders, both at registered manager and provider level, have a big influence on the quality of adult social care that people receive. They have an important role in shaping a positive culture in a service – including creating a supportive environment for staff, listening to their concerns, and communicating well with them, other professionals, and people who use services and their families and carers. They also genuinely appreciate diversity and seek ways to meet equality, diversity and human rights.

We have found that having a committed and consistent registered manager can have a big influence on the quality of care that people receive. The State of Adult Social Care Services 2014 / 2017 CQC

Additional notes (cont.)

Day 2 Leading a successful service - Looking around workbook

Skills for Care related resources

Registered manager membership The Registered manager membership ensures that those managing regulated care services

access important information and keep informed via regular specialist communications. There

are a range of benefits of joining the membership including:

a copy of the Registered Managers Handbook

an exclusive member’s newsletter containing monthly ‘cut out and keep’ updates to add

to your handbook

the opportunity to receive mentoring or become a mentor for other registered managers

access to over 100 electronic resources catalogued online to help you with your role

access to our LinkedIn forum, exclusive to registered managers

the registered manager’s member logo to use on communication materials

an online toolkit to help you compare your leadership against the Leadership Qualities

Framework

discounts on leadership development programmes

discounted access to HR support.

Level 5 Diploma in Leadership for Health and Social Care This is the qualification recommended for those wishing to become a Registered Manager.

The qualification has been specifically developed to focus on the knowledge and workplace

competence needed to run a successful health or care service.

With a high turnover rated of registered managers within some services and the impact that

gap periods of such key personnel can have on the quality of care, effective succession

planning and the development of talent using this qualification is strongly recommended.

Whilst Skills for Care helped to shape this qualification, we not deliver it ourselves but

our Endorsed Learning Providers can help.

Adult social care employers can reclaim a contribution to the cost of qualifications back

using our Workforce Development Fund.

The knowledge parts of the qualification can also be covered by the new Level 4

Certificate in the Principles of Leadership and Management, making that a good

developing route for aspiring new managers.

Day 2 Leading a successful service - Looking around workbook

Good and outstanding care guide Launching in April 2017, this new guide draws on insight from over 250 CQC inspection reports

and engagement with a number of providers rated good or outstanding. The guide provides

recommendations, practical examples and alerts regulated services what to avoid, helping

them to achieve a successful inspection.

The guide covers a wide range of CQC inspection areas of focus, including staffing levels,

medicines, safeguarding, recruitment, staff support, culture, vision and values, improvement

and sustainability. It is complemented by films providing insight into a number of services rated

as good or outstanding.

Care Improvement Works This online tool helps signpost services to products and services from Skills for Care, SCIE and

NICE covering the areas of CQC inspection. Regularly updated, Care Improvement Works can

help services both plan and respond to inspection outcomes. From free training materials to

guidance and clarity on national standards, the tool enables employers to select areas for

improvement and access associated resources.

Culture toolkit This comprehensive online site helps adult social care employers to create and maintain the

right culture to deliver safe, effective, responsive and well-led care. The Culture toolkit covers

the following focus and provides some practical ways to help managers and leaders shape

what is needed by the service:

a sense of identity

shared values and assumptions

norms and expectations

lines of communication

complex sub cultures

continuous development and change

supporting materials include; a business case for culture, understanding workplace

culture, self-assessment tool etc.

Day 2 Leading a successful service - Looking around workbook

Further reading

The Advantage: Why Organizational Health Trumps Everything Else in Business Patrick Lencioni In this book, Lencioni brings together his vast experience and many of the themes cultivated in his other best–selling books and delivers a first: a cohesive and comprehensive exploration of the unique advantage organizational health provides. Available here.

Blackbox Thinking Matthew Syed In this wide-ranging and provocative book, Matthew Syed, the award-winning Times columnist and bestselling author, explores the mental game of sport. Covering topics such as loyalty, risk, motivation and fear, probing difficult subjects including corruption, race and hooliganism, and with insights into the mind-set of some of the most talented sportspeople – from Billie Jean King to Cristiano Ronaldo to the greatest of them all, Muhammad Ali – The Greatest uncovers what it takes to reach the very top. Available here.

Problems, problems, problems: The social construction of ‘Leadership’ Keith Grint Sage Journals Available here.