LeadershipLeadership

California State California State University SacramentoUniversity Sacramento

Presented byPresented byJeff SzczesnyJeff Szczesny

The lifting of people’s vision to a higher sight, the raising of their performance to a higher standard, the building of their personality beyond its normal limitations.– Self-directed and motivated workforce

• Can manage “things”• Lead people

– Develop leaders, not followers

What is Leadership?

Why is Leadership a Priority?

Leadership Priority

11,045 respondents

Variety of industries and

professions

95% confidence level in results

Survey Data: Steven Covey 2003

Clarity – 50% of employees say they have a clear understanding of what their company is trying to achieve

Commitment – Only 1 in 5 feel passionately committed to their company’s goals

Translation – 1 in 10 workers have a clear “line of sight” between their tasks and their company’s goals

Survey Data: Steven Covey 2003

Distinguished firmSurveyed over 37,000 employeesEvaluated retention, productivity,

profitability, customer engagement, and safety

Gallup Research

Question Store A% of “5” ratings

Store B% of “5” ratings

Materials and equipment 45 11

Recognition – 7 days 42 20

Supervisor cares 51 17

Encourages development 50 18

Mission of Company 40 16

Opinions count 36 9

Gallup Study

Comparison– Sales

• Top – 4.56% above budget• Bottom – .84% below budget

– P&L• Top – 14% above P&L budget• Bottom – 30% below P&L budget

#1 Influence– The key driver of performance is the

leadership by the direct supervisor

Gallup Study

Shortage of 10 million U.S. workers by 2010 (Dept. Labor Statistics)

43% of 141 million U.S. workers eligible to retire (Dept. Labor Statistics)

Significant shift in demographics in our market areas

Changes in the employment offering the grocery industry

Changing Demographics

The supermarket industry is changing Supermarket model

is changing Changes in the

industry offerings Other entry-level

employers are catching up

Similar changes in benefits and pension

$4.85

$9.26$8

$12.84

$24.53

$19.08

$0.00

$5.00

$10.00

$15.00

$20.00

$25.00

1983

CPI

Actual2005

What does this mean for Raley’s?

Find new ways to attract and retain qualified workers

Traditional reward levers are changingOur managers need to lead in a new

wayMovement to:

– Growth - Recognition– Inclusion - Respect– Choice

Benefits Offerings

RecognitionPrograms

EmployeeSafety

OrganizationalDevelopment

Organizational Structure

Learning & Development

Employee Communications

Labor Relations

Compensation Systems

Performance Management

Diversity Programs

Recruiting Programs

People System

Alignment of

Systems

Recruiting Processes Training and Development Store Structure Performance Management Systems Recognition Programs Diversity Emphasis Communications Programs Employee Involvement

Raley’s Considerations

Leadership entails many thingsProvide clarityKnow your valuesBe a change agentLook external Have couragePut the right people in the right placesGrow & learnMeasure, perform and improveLet people make a difference