LAKE OF THE PINES ASSOCIATION

Auburn, California General Manager Search

Situated around a 232 acre lake, Lake of the Pines is a stunning 2,000 home, 53 year old gated Community located in the foothills of the Sierra Nevada Mountains, approximately forty-six miles northeast of Sacramento. Residents and guests of Lake of the Pines enjoy the benefits of living in the scenic foothills of the Sierra Nevada Mountains: fresh air, clear skies, miles of outdoor playground and bountiful wildlife. They also enjoy a host of on-site amenities. Lake of the Pines is a multi-generational and socioeconomically diverse Community. A General Manager is needed to lead the Large Staff Team to assure residents receive the maximum benefit from living in a resort-like community.

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General Manager Position Overview

Reporting to the Lake of the Pines Association Board of Directors, the General Manager (GM) recommends and participates with the Board in the formulation of policies consistent with the Association’s mission and core values. It is preferable for the GM to possess critical leadership skills and a knowledge of association governing documents as well as municipal codes and laws (including the Davis-Stirling Act). The GM must be highly skilled in public relations, contract negotiations and oversight, financial operations, as well as having a clear understanding of infrastructure operation and maintenance. Knowledge and practical experience of the variety of operations the Association conducts will also be important.

Mission Statement

Preserve and enhance the quality of life and sense of community for those who call LOP their home.

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• Operations Manager • Controller/Administrative Manager • Human Resources Manager • Food and Beverage Manager • Public Safety Manager • Golf Professional • Recreation/Safety Coordinator

Community Association Facts

Ownership: Member Owned and Controlled Board Size: Seven (7), three (3) year terms Committees: Twelve (12) Total Acres: 1,300 Total Properties: 2,000 (1,988 improved, single family homes; 12

unimproved lots) Operating Budget: $7.2 Million Reserve Fund Contribution: $1.3 Million 2020 Capital Projects: $1.8 Million reserves; $94,000 capital improvements Team Members: 150 in peak season Public Safety: Gated; In House Patrol, not armed Contract Services: Landscaping, Janitorial and Golf Course Maintenance Direct Reports: Website/video: www.lop.org

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Community Association Facilities Lake: 232 acre lake open to power, sail and self-propelled boats, swimming and fishing; 65 foot high dam; on-lake boat storage includes 174 boat slip marina and 126 small boat racks at the beaches; 250 lake front homes; lake stocked with bass and trout Gate: Public Safety Building at entrance staffed 24/7 Roads: Twenty plus miles of private roadways Yacht Lounge: Small meeting facility at the main beach Lakes/Ponds: Three additional lakes/ponds, each less than 5 acres Clubhouse: Administrative Offices; adjoining restaurant and lounge offer lakeside dining and full bar service; space for club, group and private events. Golf Course: Nineteen (19) holes with pro shop and driving range. Sports Lounge: Adjacent to golf course providing a casual dining venue; meeting and event space Swimming Pools: Junior Olympic size swimming pool Tennis Courts: Four (4) Bocce Ball Courts: Two (2) Pickleball Courts: Three (3), shared space with basketball court Parks: Seven (7) beach parks, one (1) main beach park and one (1) dog park Other: Sand volleyball court; 170 RV rental storage spaces; playgrounds; public works yard; brush disposal yard

The Position

The GM serves as the Chief Business Administrator of the Lake of the Pines Association and is responsible for the day-to-day operations of the Association working with a seven member Board of Directors that sets policy for the Association. The GM will have a passion for Association Management and have experience with shaping and enhancing community association operations. The ideal candidate will understand and strive for superior service and exceptional standards of quality to deliver excellent Property Owner experiences. An eye for detail is critical.

The GM will be an outgoing, genuine and personable leader who will look forward to meeting and working with Property Owners on a regular basis. Visibility along with the genuine enjoyment of building relationships and being in an active environment are key attributes for the GM. The GM will enjoy inspiring Department Managers and Team Members and must demonstrate proven leadership skills in team building, team member motivation and training.

The GM will have strong communication and facilitation skills, both in writing and verbally. They will represent the Association in the community and will exhibit the highest level of personal and professional conduct both within and outside the Association. The GM will provide continuity for the Association and exhibit strong executive leadership to all areas of the operation, including the Board and Committees, who govern and advise respectively.

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Key Characteristics Desired for the New GM:

• Strong, energized, respectful, competent, approachable, dynamic leader. • Understands the difference between management and leadership and is skilled in both

areas; recognizes that leadership involves vision, taking prudent risk and driving the organization towards continuous improvement and success.

• Has an inclusive and participatory style that concludes with clear and concise direction to staff and is followed-up by establishing goals/timelines and holding subordinates accountable for performance.

• Has strong operational knowledge, balances a “hands-on” approach with an appropriate level of delegation and knows how and when to be a coach and mentor.

• Will effectively represent the Association to public agencies and other external entities; has excellent verbal and written communication skills.

• Is a good listener and facilitator; is diplomatic and has a calming effect on people; can say “no” without offending.

• Radiates personal warmth, sincerity, empathy and caring towards residents and guests. • Has the knowledge and practical experience to be able to supervise all

Managers/Department Heads. • Brings a track record of achieving goals and has a “can do” positive attitude. • Has solid financial management skills including the ability to oversee the preparation and

management of annual operating and multi-year capital budgets supporting the strategic initiatives that have been established.

• Is politically savvy, but not political. • Is an idea generator for the Board, but recognizes the difference between generating ideas

and getting out in front of the Board. • Has knowledge and experience in facilities, infrastructure and maintenance as well as

planning and building. • Is confident, keeps their ego under control and has a sense of humor. • Has a solid work ethic and high integrity, follows through on commitments, has common

sense and does not take things personally. • Believes in technology and uses it.

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• Intuitive strength in building consensus. • Actively participating and “thought partnering” with the Board, Committees and

Contributors to Lake of the Pines’ success. • Responsive rather than reactive. • Progressive management and leadership practices leading to promoting a positive,

engaging and competent service culture. • It is preferable for the GM to have knowledge of the Davis-Stirling Act and how it

impacts the day-to-day operations of Planned Communities in California.

Initial Priorities for the New General Manager:

• Get to know Key Association Members and Team Members as quickly as possible, engaging them in a sincere and enthusiastic manner.

• Get a firm grasp on the Association budget and financials. • Meet individually with each Member of the Board of Directors to determine how the GM

can best serve the policy setting arm of the Association. • Meet with the all Managers/Department Heads as often as necessary in order to

comprehend the complexity and importance of the Association’s Operations. • Get on board with the Strategic Planning process the Community has been developing. • Meet with Government Officials whose positions impact the Association to establish

channels of communication. • Ensure that effective and necessary communication systems are in place for Association

Members, Community Volunteers and Members of the Management and Support Teams.

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Candidate Qualifications and Experience

The expectation is that the integrity of the GM is foremost and that they will provide innovative, visionary and strategic leadership to the Board of Directors, Committees, Association Members and Team Members. The GM will be capable of recognizing and proactively anticipating trends and relevant impact to Lake of the Pines Association.

The ideal candidate must possess skills and a keenness toward budgeting and financial management in order to lead the Association in meeting its budgeting and financial objectives. The successful candidate will ensure that Lake of the Pines is consistently striving to provide the best programs and service in the area, continually enhancing Lake of the Pines’ overall position in the Northern California market. A college degree and certification as a Professional Community Association Manager (PCAM) and/or Master Community Manager (MCM) are preferred with ten plus years’ experience in association management or an equivalent field. Salary Range: $140,000-$175,000 commensurate with qualifications and experience. The Association will provide typical CAI/CMIA benefits and offers an excellent benefit package. The Board will consider entering into a multiple year Employment Agreement with the successful candidate. Prospective GM Candidates should email (PDF file preferred) a resume and a detailed cover letter addressed to the Search Committee outlining how they align with the above noted qualifications and expectations for the position to the following:

Amy J. Davis, PHR Human Resources Manager

Lake of the Pines Association 11665 Lakeshore North

Auburn, CA 95602 gmsearch@lop.org

530.268.1141 x2004

Note: Kindly respond no later than May 15, 2020. A decision is expected by June 30, 2020.