lab 02 logistics#1 supakorn kungpisdan, ph.d. [email protected] itec3612 enterprise architecture...

Lab 02Logistics#1

Supakorn Kungpisdan, [email protected]

ITEC3612 Enterprise Architecture and Resource Planning 1

ITEC3612 Enterprise Architecture and Resource Planning

Outline

Sales Order Customer Relationship Management Production

2


Key Operational Activities

Secondary activities include Quality Management, Plant Maintenance, Customer Service, and Warehouse Management

3


Enhancing Processes with mySAP Business Suite

mySAP SCM, CRM, SRM do not replace mySAP ERP, but offers additional and optimized functionalities

4


Sales Order ManagementPre-sales

Check stock & confirm delivery date

Issue goods delivery note

Transportation planning

Warehouse Management System

Issue invoice

Create sales order

5


Sales Order

During the sales order creation, the system can carry out the following functions:

Monitoring sales transaction Checking for availability Transferring requirements to material requirements planning (MRP) Scheduling delivery Calculating pricing and taxes Checking credit limits Creating printed or electronically transmitted documents

6


Sales Document

• The process may be completely automated or require some manual processing

•Resulting data includes shipping dates, confirmed quantities, prices, and discounts

7


Delivery and Goods Issue

Deadline monitoring for reference documents due for shipment Creating and processing outbound deliveries Packing deliveries Information support for transportation planning Supporting foreign trade documents Printing and transmitting shipping documents Processing goods issue Deliveries currently in process Activities that are still to be carried out Identifying possible bottlenecks

8


Outbound Delivery

Central object of the goods issue process Support picking, packing, transportation, and goods issue

9


Picking the Delivery

Involve taking goods from a storage location and staging the goods in a picking area where the goods will be prepared for shipping

Picking can be carried out: Automatically (during outbound delivery creation) Routinely (at certain times) Manually (via an employee request)

10


Goods Issue Posting

The data required for goods issue posting is copied from the outbound delivery into the goods issue document

Cannot be changed manually; have to change the outbound delivery Functions

Warehouse stock of the material is reduced by the delivery quantity Value changes are posted to the balance sheet account in inventory accounting Requirements are reduced by the delivery quantity The serial number status is updated Goods issue posting is automatically recorded in the document flow Stock determination is executed for the vendor’s consignment stock A worklist for the proof of delivery is generated

11


Good Issue Posting (cont.)

Can post goods issues in the following ways: Automatically (during outbound delivery creation) Routinely (at certain times) Manually (via an employee request)

12


Billing

Creation of invoices based on deliveries or services Issue of credit and debit memos (ใบลด/เพิ่��มหนี้� ) and pro forma

invoices Canceling billing transactions Comprehensive pricing functions Issue rebates Transfer billing data to financial accounting

13


Integration with Financial Accounting

14


Document Flow

The flow of data from one document into another reduces manual activity and makes problem resolution easier

15

Sales Order (cont.)


T-code: VA03

Document Flow


WMS – Warehouse Management System

Outbound Delivery (cont.)


WMS Transfer Order


Goods Issue Delivery


Invoice



Outline


22


Customer Relationship Management

Making the customer the focus of a company and its business processes

Create and build upon long-term relationships with customers

23


CRM Examples

Know customer preferences e.g. previous enquiries, previous purchases Customer background, e.g. birthday, workplace, hobbies

Send newsletter or direct mails about a new launch Remind customer about the next dental check Place follow-up call to potential customers after the first call made

24


CRM (cont.)

25


Traditional Direct Sales

One salesperson has knowledge about his/her customers and contact info.

26


Direct Sales Using mySAP CRM

One salesperson has knowledge about ALL customers and contact info

27


Integration

28


Outline


29


Production

SAP combines information from a variety of business processes (inc planning, cost accounting, Human Capital Management, material mgt, warehouse mgt, plant mgt, and quality mgt)

With mySAP ERP, businesses can share manufacturing information across the enterprise and supply network to coordinate production processes and promote cooperation

SAP offers full integration between its project planning, material requirements planning (MRP), and shop floor control system modules

30


Production

+material

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พิ่�มพิ่�ใบสั่��งผล�ติเบ�กวั�ติถุ�ด�บในี้การิผล�ติ

ผล�ติจริ�ง

ยื�นี้ยื�นี้การิผล�ติในี้แติ ละขั้� นี้เพิ่��อเก#บเขั้�า stock

31


Production Planning

Based on forecast values and requirements from the Sales Information System and cost/profit analysis

Requirement quantities and dates for finished products

Master Production Scheduling- Ensure planning stability

Detailed planning and schedule

32


Production Order

• Central data object in shop floor control and manufacturing execution • Contain all data relevant to production objectives, material components, required resources, and costs• A normal production order covers the demand for a single material or product

33


Order Confirmation and Goods Receipt

Deliver feedback to sales order processing and shop floor planning Collect important data e.g. quantities produced, scrap, production

times, and completion dates Confirmed labor can be transferred to mySAP ERP Human Capital

Mgt

34


Settlement

Clear the differences between the actual costs and the planned costs

Integration between Production and Management Accounting in mySAP ERP

35

Question?

Exercise 5, 6, 7, 8, 11, 12, 13

Next LectureLogistics#2


lab 02 logistics#1 supakorn kungpisdan, ph.d. [email protected] itec3612 enterprise architecture...

Documents

resource planningdelivery

resource planningpicking

goods issue processsupport

goods issue documentcannot

goods issuedeadline

quality management

warehouse management

material requirements