knowledgement management ppt @ bec doms mba

8/2/2019 Knowledgement Management PPT @ BEC DOMS MBA

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Knowledgement

Management



Contents

Knowledge management system life cycle

Managing Knowledge workers

Knowledge Audit

Knowledge management practices in

organizations



What is Knowledge?

Knowledge is the full utilization of information

and data, coupled with the potential of people’s

skills,compentencies,ideas,intuitions,commitmentsand motivations.

or

“Understanding gained trough experience or study”



Definition

Knowledge Management (KM) comprises a

range of strategies and practices used in an

organization to identify, create, represent,

distribute, and enable adoption of insights and

experiences.



Knowledge Management System

Life Cycle

Evaluate ExistingInfrastructure

Knowledge Capture

Design KM Blueprint

Verify and validate the KMSystem

Implement the KM System

Manage Change andRewards Structure

Form the KM Team

Post-system evaluation



1.Evaluate Existing Infrastructure

System Justifications: What knowledge will be lost through retirement,

transfer, or departure to other firms?

Is the proposed KM system needed in several

locations?

Are experts available and willing to help in

building a KM system?

Does the problem in question require years of

experience and understood reasoning to solve?



2.Form the KM Team

•

Identify the key stakeholders of theprospective KM system.

• Team success depends on:

Ability of team members

Team size

Complexity of the project

Leadership and team motivation

Not promising more than can berealistically delivered.



3. Knowledge Capture

Explicit knowledge captured in

repositories from various media

Tacit knowledge captured from

company experts using various tools

and methodologies

Knowledge developers capture

knowledge from experts in order to

build the knowledge base.



4. Design the KM Blueprint

The KM blueprint addresses severalissues:

Finalize scope of proposed KM system

with realized net benefits.

Decide on required system components.

Develop the key layers of the KM

software architecture to meet company

requirements.

System interoperability and scalability

with existing company IT infrastructure.



5.Testing the KM System

Verification procedure: Ensures

that the system has the right

functions.

Validation procedure: Ensures that

the system has the right output.

Validation of KM systems is not

Fool proof.



6.Implement the KM System

Converting a new KM system into actual operation.

Includes conversion of data or files.

Includes user training.

Quality assurance is important, which includes checking for:

Reasoning errors

Ambiguity

Incompleteness

False representation (false positive and false negative).



7.Manage Change and Rewards

Structure

Goal is to minimize resistance

to change

Experts

Regular employees (users)

Troublemakers

Resistances via projection,

avoidance, or aggression



8.Post-system Evaluation

Assess system impact in terms of effects on:

People

Procedures

Performance of the business

Areas of concern:

Quality of decision making

Attitude of end users

Costs of Knowledge processing and update




Knowledge workers can be defined

as: Employees who apply their

valuable knowledge and skills

(developed through experience) to

complex, work of fiction and abstract

problems in environments that provide

rich collective knowledge and

relational resources.

Transformation

process

Values

P ersonal and

corporate

experience

Organizational

Culture

IT

Tools

KNOWLEDGE

WORKER



Cont….

a. A knowledge worker is a person who changes business

and personal know-how in to knowledge.

b. Usually a knowledge workers is found to be unique,innovation and he/she is fully aware of the

organizational culture.

c. A knowledge worker can be accepted as a product of

values, experience process and training.



Types of knowledge worker

There are two types:

a. Core knowledge worker : specific “ knowledge

management role.

b. Everyone else: constitutes all the other knowledge

worker.

Ex : Doctors, Nurses, Managers etc



KNOWLEDGE AUDIT



WHAT IS A KNOWLEDGE AUDIT

The knowledge audit is the all important firstmajor phase or step of a knowledge

management initiative, and is used to provide a

sound investigation into the company or

organization's knowledge.

The audit is a fact-finding, analysis,

interpretation, and reporting activity which

includes a study of the company's informationand knowledge policies, its knowledge structure

and knowledge flow.



Benefits of knowledge audit

a. It helps the organization visibly what knowledge is describe to

support overall organizational goals and individual and team

actives.

b. Is give tangible evidence of the extent to which knowledge is

being effectively managed and indicate where impotent are

needed.

c. It provides a map of what kind of knowledge exists in the

organization and where it exists illuminating both gap and

perception.



OBJECTIVES OF KNOWLEDGE AUDIT

a. To give a high-level view of the extent, nature, and

structure of the knowledge in a specified section.

b. To provide meaningful hard data input to the strategic

plan for knowledge processing.

c. To identify the relevant knowledge repositorieswithin the organization.



Knowledge management

practices in organizations



Knowledge management

practices in organizations

Knowledge management practices at IBM:

International Business machine corporation(IBM)

manufactures and sells computer

services,softwares,hardware as well as financing services

in support of its computer business.

KM efforts in IBM span three areas:

Internal

offerings and services

Research.



Cont…

1.Internal:In IBM a corporate KM efforts was established

under the auspices of Human resources with the goal of

raising awareness of KM within the business units.

2.Offerings:Its focus was initiates in the lotus brand of

software Group business unit more than5 years ago

with products such as notes/domino(E-mail, calendar and

application development), Domino. Doc for document

management, content manager for content management.



Cont…

3. Research: The research activities range from basic and

applied research (with associated patents and

publications). From IBM research labs world wide to

client focused consortiums such as the IBM institute of

knowledge based organizations.



KM Framework:

It as a discipline to develop solution connections and

content supporting an organization’s

responsiveness,innovation,competence and efficiency

by helping an organization know what it knows.

All KM is a discipline-not a process or technology.

KM is not an end in itself-it is in support of achieving

business goals.



Cont…

KM is concerned with connections, connecting

people to people to connect.

KM is connected with content. Knowledge is only

valuable when it is continually refreshed and used.



KM as a part of IBM’s E-Business

KM in IBM is a part of its e-business transformation

efforts to support an employees through a B2E and

E2E.

This entails evolving the intranet from solely a

communications vehicle to an eworkplace for

employees.

It requires ready and easy access to relevant information

and knowledge.



KM Benefits to IBM

KM approach and strategy focuses on 4 elements whose

integration is key to creating and sustaining a

knowledge based business:

Expertise,Content,Collaborating,Learning.

IBM focuses on how these elements are leveraged by

different social systems-that is how do we share

knowledge as individuals as well as members of teams

and communities.



THANK U…….

knowledgement management ppt @ bec doms mba

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