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Knowledgement
Management
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Contents
Knowledge management system life cycle
Managing Knowledge workers
Knowledge Audit
Knowledge management practices in
organizations
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What is Knowledge?
Knowledge is the full utilization of information
and data, coupled with the potential of people’s
skills,compentencies,ideas,intuitions,commitmentsand motivations.
or
“Understanding gained trough experience or study”
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Definition
Knowledge Management (KM) comprises a
range of strategies and practices used in an
organization to identify, create, represent,
distribute, and enable adoption of insights and
experiences.
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Knowledge Management System
Life Cycle
Evaluate ExistingInfrastructure
Knowledge Capture
Design KM Blueprint
Verify and validate the KMSystem
Implement the KM System
Manage Change andRewards Structure
Form the KM Team
Post-system evaluation
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1.Evaluate Existing Infrastructure
System Justifications: What knowledge will be lost through retirement,
transfer, or departure to other firms?
Is the proposed KM system needed in several
locations?
Are experts available and willing to help in
building a KM system?
Does the problem in question require years of
experience and understood reasoning to solve?
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2.Form the KM Team
•
Identify the key stakeholders of theprospective KM system.
• Team success depends on:
Ability of team members
Team size
Complexity of the project
Leadership and team motivation
Not promising more than can berealistically delivered.
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3. Knowledge Capture
Explicit knowledge captured in
repositories from various media
Tacit knowledge captured from
company experts using various tools
and methodologies
Knowledge developers capture
knowledge from experts in order to
build the knowledge base.
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4. Design the KM Blueprint
The KM blueprint addresses severalissues:
Finalize scope of proposed KM system
with realized net benefits.
Decide on required system components.
Develop the key layers of the KM
software architecture to meet company
requirements.
System interoperability and scalability
with existing company IT infrastructure.
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5.Testing the KM System
Verification procedure: Ensures
that the system has the right
functions.
Validation procedure: Ensures that
the system has the right output.
Validation of KM systems is not
Fool proof.
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6.Implement the KM System
Converting a new KM system into actual operation.
Includes conversion of data or files.
Includes user training.
Quality assurance is important, which includes checking for:
Reasoning errors
Ambiguity
Incompleteness
False representation (false positive and false negative).
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7.Manage Change and Rewards
Structure
Goal is to minimize resistance
to change
Experts
Regular employees (users)
Troublemakers
Resistances via projection,
avoidance, or aggression
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8.Post-system Evaluation
Assess system impact in terms of effects on:
People
Procedures
Performance of the business
Areas of concern:
Quality of decision making
Attitude of end users
Costs of Knowledge processing and update
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Managing Knowledge workers
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Managing Knowledge workers
Knowledge workers can be defined
as: Employees who apply their
valuable knowledge and skills
(developed through experience) to
complex, work of fiction and abstract
problems in environments that provide
rich collective knowledge and
relational resources.
Transformation
process
Values
P ersonal and
corporate
experience
Organizational
Culture
IT
Tools
KNOWLEDGE
WORKER
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Cont….
a. A knowledge worker is a person who changes business
and personal know-how in to knowledge.
b. Usually a knowledge workers is found to be unique,innovation and he/she is fully aware of the
organizational culture.
c. A knowledge worker can be accepted as a product of
values, experience process and training.
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Types of knowledge worker
There are two types:
a. Core knowledge worker : specific “ knowledge
management role.
b. Everyone else: constitutes all the other knowledge
worker.
Ex : Doctors, Nurses, Managers etc
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KNOWLEDGE AUDIT
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WHAT IS A KNOWLEDGE AUDIT
The knowledge audit is the all important firstmajor phase or step of a knowledge
management initiative, and is used to provide a
sound investigation into the company or
organization's knowledge.
The audit is a fact-finding, analysis,
interpretation, and reporting activity which
includes a study of the company's informationand knowledge policies, its knowledge structure
and knowledge flow.
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Benefits of knowledge audit
a. It helps the organization visibly what knowledge is describe to
support overall organizational goals and individual and team
actives.
b. Is give tangible evidence of the extent to which knowledge is
being effectively managed and indicate where impotent are
needed.
c. It provides a map of what kind of knowledge exists in the
organization and where it exists illuminating both gap and
perception.
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OBJECTIVES OF KNOWLEDGE AUDIT
a. To give a high-level view of the extent, nature, and
structure of the knowledge in a specified section.
b. To provide meaningful hard data input to the strategic
plan for knowledge processing.
c. To identify the relevant knowledge repositorieswithin the organization.
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Knowledge management
practices in organizations
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Knowledge management
practices in organizations
Knowledge management practices at IBM:
International Business machine corporation(IBM)
manufactures and sells computer
services,softwares,hardware as well as financing services
in support of its computer business.
KM efforts in IBM span three areas:
Internal
offerings and services
Research.
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Cont…
1.Internal:In IBM a corporate KM efforts was established
under the auspices of Human resources with the goal of
raising awareness of KM within the business units.
2.Offerings:Its focus was initiates in the lotus brand of
software Group business unit more than5 years ago
with products such as notes/domino(E-mail, calendar and
application development), Domino. Doc for document
management, content manager for content management.
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Cont…
3. Research: The research activities range from basic and
applied research (with associated patents and
publications). From IBM research labs world wide to
client focused consortiums such as the IBM institute of
knowledge based organizations.
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KM Framework:
It as a discipline to develop solution connections and
content supporting an organization’s
responsiveness,innovation,competence and efficiency
by helping an organization know what it knows.
All KM is a discipline-not a process or technology.
KM is not an end in itself-it is in support of achieving
business goals.
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Cont…
KM is concerned with connections, connecting
people to people to connect.
KM is connected with content. Knowledge is only
valuable when it is continually refreshed and used.
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KM as a part of IBM’s E-Business
KM in IBM is a part of its e-business transformation
efforts to support an employees through a B2E and
E2E.
This entails evolving the intranet from solely a
communications vehicle to an eworkplace for
employees.
It requires ready and easy access to relevant information
and knowledge.
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KM Benefits to IBM
KM approach and strategy focuses on 4 elements whose
integration is key to creating and sustaining a
knowledge based business:
Expertise,Content,Collaborating,Learning.
IBM focuses on how these elements are leveraged by
different social systems-that is how do we share
knowledge as individuals as well as members of teams
and communities.
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THANK U…….